Every review we hold for the Heanor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing service very very helpful. Corey Pilmore and tom hallam both helped and support us with our mortgage sale and purchase . They make a fantastic team thanks guys.
Cally · 25 April 2025
Agent replied · 11 October 2026
Hello Cally,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Corey Pilmore and Tom Hallam provided amazing service and support with your mortgage sale and purchase. They truly make a fantastic team, and your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI couldn’t have asked for a better person than Danielle. She’s been with me every step of the way in regards to help with mortgage advice, AIP agreements/renewals etc. I would have been absolutely lost without her help & I would recommend her to anyone that needs help/advice in terms of mortgages. Thank you, Thank you, Thank you 😊 …
Shar · 9 November 2023
Agent replied · 8 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service. I was kept update through the house purchase. Very quick responding to email and phone calls, always happy to help. Special thanks to Beth for helping me find the house and Dannielle for sorting my mortgage and going through everything.
Agata · 9 November 2023
★★★★★ 5/5
GoogleWe’ve been eased into the housing market without any problems or stress. Beth and Adam have been fantastic. Communicating between their client and ourselves was quick and informative, we knew where we stood straight away. The paperwork process was super easy with Beth. And recommendations for conveyancers as well. Thank you so much for making life easy. The King’s
Gary · 9 November 2023
Agent replied · 8 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe bought our first house through the Heanor branch, Adam kept us informed all the way through the process, called us personally with answers to any questions we had and was always answered our calls, we will definitely be calling Adam when it comes to selling, thank you Adam & the team at Heanor branch
Matt · 9 November 2022
★★★★★ 5/5
GoogleAn amazing team , would like to thank Adam for his honesty at the start and all the way through my sale , big shout out to Rolaine who has kept me informed on everything, they promised a quick sale and delivered, I would definitely recommend Hall and Benson Heanor, I would use them again
Mikina · 9 November 2022
★★★★★ 5/5
GoogleI would recommend, and have recommended, Danielle as a mortgage advisor to anyone! She helped us greatly in getting a mortgage offer, although we had a unique working situation. She made the mortgage process very easy and worked synergistically to help us understand our options clearly. Would most certainly recommend if you’re looking to get a mortgage deal!
Robert · 9 November 2023
Agent replied · 8 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle has been amazing with me and my partner during the purchase of our first property. From the first appointment there has been dedication and communication through the entire process. Will definitely be recommending her to friends and family ❤️
Bethany · 9 November 2023
★★★★★ 5/5
GoogleWe are currently using Danielle Stapleton as our mortgage advisor/broker, and we honestly are so happy with the service received. Face to face appointments which were made super quick, very fast updates and replies, and she even got us a mortgage within 2 weeks. Would recommend to absolutely anybody.
Amelia · 12 February 2024
Agent replied · 8 November 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service provided to us was superb. We are first time buyers and Tom Hallam really did a great job on guiding and explaining things to us. Thank you so much!
Romina · 11 October 2024
Agent replied · 8 November 2024
Thank you for taking the time to leave us your 5* review Romina! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t have wished for a better team to support us through our home selling and buying rollercoaster ride. Adam and his team have gone above and beyond customer service. Friendly, respectful, professional team. Thank-you
Irena · 9 November 2022
★★★★★ 5/5
GoogleAll the team have been soo great with us while selling our house. Very fast and efficient. Branch manager Adam kept great communication and supported us throughout selling our first house! Would 100% recommend.
Rebecca · 9 November 2022
★★★★★ 5/5
GoogleWow. At a difficult time and for what will be an emotional move, i can’t thank the team here enough. I have been treated as an individual with courtesy. The professionalism and “Can Do” attitude has been no less than super impressive and so gladly wish to share this with fellow movers. Known to be a most stressful thing to do, these guys made it easy. Thank you. You are all invited to Mexico for a margarita on my beach.
Diane · 9 November 2022
★★★★★ 5/5
GoogleKimberley was amazing from the very first meeting. Got me a mortgage and was available to help with any questions I had!
First class service - thank you very much Kimberley!
Dale · 9 November 2022
★★★★★ 5/5
GoogleHighly recommend! amazing service really friendly always there to answer questions. Danielle Stapleton was fantastic with the Morgage.
Tom · 9 November 2023
★★★★★ 5/5
GoogleVery good service from Danielle Stapleton. Helped me get the mortgage I required, the insurance products I need, and did so with a keen interest in what I wanted rather than trying to sell me something I don't want.
I cant recommend her enough, very good mortgage broker, and shall be returning when it comes time to my next mortgage review in 5 years.
Josh · 9 November 2023
★★★★★ 5/5
Googletom hallam was excellent help for mortgage advice.
Salahuddin · 11 October 2024
Agent replied · 8 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service especially from Beth who helped me with my recent purchase - couldn't have been better!
Michael · 13 January 2024
Agent replied · 8 November 2024
Thank you Michael for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleThe mortgage advisor Kimberley has been amazing and super helpful with walking me through the process!
Jess · 9 November 2022
★★★★★ 1/5
Googlewe would have given NO STAR'S BUT it diesnt allow ypu to do so. Villains and rogue letting agents, disgraceful...my son went without any refuse bin facility after renting a newly converted Cosy flats apt in HEANOR. RANG THEM AROUND 30PLUS TIMES to no avail ...was told by Amber valley council the landlord NOR HALL and BENSON are bot interested in their tenant s needs or legal requirements...just keen to get your rent money paid. Still after 8 months of fully paid rent they are illegally holding on to our 395.00 bond paid. This should have been repaid
within 10 working days according to the Tenancy Deposit protection scheme. AVOID AVOID AVOID. You Will not get your bond back. Literally havibg to go through the TENANCY DEPOSIT SCHEME TO RECEIVE BOND BACK IN GOD KNOWS WHAT COULD TAKE MONTHS.To ANYONE LOOKING TO RENT IN HEANOR COSY FLATS ...THERE IS STILL NO REFUSE DISPOSAL AVAILABLE AFTER 8 MONTHS.
Optimistic · 10 November 2018
★★★★★ 5/5
GoogleAbsolutely brilliant especially Rolaine,kept us going,thanks so much for your help 🥰🙋♀️ …
Siobhan · 9 November 2022
★★★★★ 5/5
GoogleDanni the mortgage advisor is fabulous, we had to port our morgage and add more on so we were quite complicated but that was no problem for Danni, I look forward to her looking after us for our remortgage!!
Grace · 12 February 2024
★★★★★ 5/5
GoogleDanielle at the Heanor branch has been very helpful from start to finish and got us a great deal on a mortgage for our first home. She is very friendly and has been very patient with us throughout the process
Jack · 9 November 2023
★★★★★ 4/5
GoogleNot as good as it was. They are now an estate agent that tries to get you to have their in house mortgage advisor. Obviously get a cut from it. Seems like a conflict of interest to me. They sort viewings quite efficiently once they have taken all your essential details like "do you need a mortgage"
Leave · 9 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
