Scottfraser Headington reviews

★★★★★ 1/5

Google

My partner and I had already planned a trip from London (where we live) to Oxford to view a property. We had been assured by the estate agent a week in advance that Saturday was available for an in person viewing. However, just the evening before, we were informed that the property had been taken. The sheer lack of consideration for our time and effort (we had already paid for the train tickets) is absolutely infuriating. What's worse is that we had explicitly expressed our strong interest in the property, yet it seems that this meant nothing to the estate agent. Had we been informed earlier about other viewings or the possibility of the property being taken before the weekend, we would have gladly settled for an online viewing. The complete disregard for our commitment and the last-minute cancellation show their unprofessionalism and incompetence. It's evident that they prioritise their own convenience over the needs and expectations of their clients.

Roger · 25 April 2024

★★★★★ 5/5

Google

We had the pleasure of working with Misha Ali to find the perfect flat that suits us, and the experience was nothing short of exceptional. Her clear communication and follow-up was perfect. From the initial viewing appointment to the final application approval, Misha handled our application very professionally with expertise, and genuine dedication to helping us secure the flat. She went above and beyond to understand our specific needs and preferences, and did not oversell or lie to us about anything like what other sales agents have tried to do. Misha made the entire process smooth and stress-free. Thank you very much, genuinely.

Mariam · 26 March 2024

★★★★★ 1/5

Google

I have used Scottfraser for many years. It used to be a fabulous company. However, since leaders took over a few years ago it has gone completely downhill. I would like to say that the Letting guys in summertown have been good. But they are completely let down by the management company. The management company is absolute shambles. The poor management lead to misuse of our property, poor checkout and poor checking in of new tenants. I had decided to manage the property myself since the new tenants have moved in. The management team raised cost to put the property right at the end of the last tenancy but, after several reminders, failed to raise a dispute with the previous tenants within the 90 day period. Now making the costs from damages difficult to retrieve. Despite having professional check-in and check out inventories and the receipts raised mainly by their team, they are asking that we negotiate on the claim from the tenants deposit. Which is utterly ridiculous considering the evidence they have to show the damages that were caused through neglect. They are awfully slow at responding and are utterly incompetent at their job. I spoke to the manager of the property management department at the beginning of the year. She was apologetic and assured me she will be looking into the matter. She followed up in writing to say she will be in contact within seven days. It has been nearly 1 month and I’ve not heard a thing.

Amit · 25 February 2024

★★★★★ 5/5

Google

Sarah has been an amazing helpful person, my elderly Uncle who is a renter through Scott Fraser and recently hospitalised left me with a couple of machinery issues to sort which he hadn't escalated with Scott Fraser. From the first initial phone call with Sarah in November 2023 nothing was too much trouble, both problems were investigated and updated when Sarah said she would come back to me. Living 3 hours away from Headington popping into the branch was not an option but regular telephone and text updates was most helpful. Thank you to Sarah for all her help, support and patience over the last 4 months.

Rachel · 25 February 2024

★★★★★ 5/5

Google

Callum has been extremely helpful in our whole moving process, from finding a suitable listing to arranging quick viewing and guiding us through the referencing process. Would highly recommend !

Ashani · 15 December 2025

★★★★★ 5/5

Google

Big thanks to Callum, who ensured my move was smooth and stress free.

Alexander · 8 April 2026

★★★★★ 5/5

Google

We have just completed on a house sale and purchase with Scottfraser and cannot praise them enough. All members of the Scottfraser team were both professional and personable. It was a complicated sale and purchase and both Adrian Wraight and Elaine Norrie went above and beyond. We were kept fully informed throughout the process, and they were extremely proactive in sorting out and resolving issues as soon as they occurred. We would unreservedly recommend Scottfraser, with special mention to Adrian and Elaine. Thank you for an extremely successful conclusion.

John · 5 December 2023

★★★★★ 5/5

Google

I wanted to take this opportunity to express my gratitude and appreciation to Elaine Norrie. I recently sold my property and Elaine represented one of the Buyers in the Chain. Elaine was brilliant and always kept us up to date via our … More

Niresh · 18 June 2025

★★★★★ 5/5

Google

Hi, I would like to say a huge thank you to Leanne the property manager who had been professional, and really efficient in any of my queries. …

Naheed · 15 November 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Ben from Scott Fraser, and I couldn't be more delighted with the experience. Ben's professionalism, expertise, and dedication truly set him apart. He went above and beyond to understand our needs and preferences, making the entire process smooth and stress-free. He was responsive, patient, and committed to helping us overcome any issues we encountered. I wholeheartedly recommend Scott Fraser to anyone looking for a top-notch estate agent in the Oxford area. Ben's exceptional service made our experience a positive one!

James · 18 September 2023

★★★★★ 5/5

Google

I had an excellent experience and smooth transition to let.Thanks to Hannah's outstanding support. She was incredibly helpful throughout the process, ensuring everything went smoothly and making the transition stress-free. Her professionalism, clear communication, and friendly approach truly stood out. I highly recommend this agency, especially if you're lucky enough to have Hannah assisting you!

GREESHMA · 22 December 2024

★★★★★ 1/5

Google

We rented a house with Scott Fraser after a few disappointing experiences with other letting agencies. They seemed more reliable and professional, but we were completely wrong. The lady who was doing the process of renting with us sent me an email about something called Homeshift. According to her, it was a site where we could register to have a place to manage all of our bills all together. I asked if it was mandatory, to which she said no, so I emailed her saying we did not want it. After getting all the paperwork done and all ready to move into our new flat, just by chance the lady from the agency told us the move in date had been pushed forward for a month since, according to her, they had to clean the property. That caused us problems with our landlords at the time. When we moved into the property, it was absolutely filthy. There were stains all over the walls that were not there when we went to see the flat, the carpet was disgusting and the house was full of dust everywhere. We had to deep clean it the moment we arrived. The inspection of the property that they did was not very thorough, since pretty evident things like the fan on the toilet and the switch on the living not working, a completely cracked board on the bed or a massive gap in the kitchen boards were not noted. We reported everything, they fixed the lights and the bed and the property manager asked us to record everything on the blank pages of the inventory and signed it and send it back to her, which we did. In the documents sent by the agency, it was detailed the electricity and gas of the property were operated by SSE, and that they would send us a letter with the first bill and account number. Our surprise was when SSE told us they were not in charge of the gas since February (we moved in March), but a company called Homeshift. Turned out it wasn't a platform to manage your bills as they said, but a gas company. Scott Fraser opened a contract with them in our name since February, even though our contract started in March. When we googled the company, everything on Google was talking about this company being reported as a scam. When I told the property manager, she said she was not aware of this and offered no help. We sent them the contract to prove we only started living there in March and closed the account, but even after starting with SSE they still wanted to charge us saying they were our providers and we had to threaten them with getting lawyers involved for them to stop. During the 2 years we lived there, we had 3 property managers, who changed without notice, making it very difficult to have someone to contact. We also had people coming into our house with their own key without prior notification while I was sleeping or showering 4 times, even though our contract clearly said we had to be notified 24h prior to any jobs being done and we had to give our consent to anyone being given the key if we were not going to be in the property. Since SF were not caring about this, I was eventually advised to call the police if this happened again. We simply made the decision to leave. When we left, we vacated the property even early, left the house completely clean (we even fixed all the wall marks the previous tenant had left) and waited for them to tell us about our deposit. This had to be chased several times, and then they inisted on charging us for the kitchen board we had reported broken when we moved in. I sent them the evidence that we reported that the moment we entered the house and yet they did not care and wanted to charge us for it. Don't rent with them, they will break your privacy all over again and scam you as much as they want.

Ana · 2 September 2023

★★★★★ 1/5

Google

Scott Fraser lettings have been extremely poor. Initially set up and finding tenants was smooth, but having let our property in March we were paid only half due to an apprent problem with banking details with my husband. We asked for this to be rectified in June, and were promised to be transferred the outstanding balance promptly. 8 weeks later I have had four different individuals promising they have sorted the issue and we will be paid and nothing has happened. We have escalated the matter but still are owed over £6000. People say promise they will sort things and email you but they do neither. The service has been extremely poor which is disappointing as we chose them because they had a decent reputation and had been good when we bought our house. My previous review is maintained below. Can no longer recommend. Past review dated 2019 We have just completed on a house in Headington and Scott Fraser were helpful and efficient throughout. Elaine Norrie in particular went above and beyond in assisting us in the sale, chasing up of solicitors, and making sure that we could visit for fittings and things. Would highly recommend.

Nicola · 24 August 2023

★★★★★ 5/5

Google

I had an exceptional experience working with Jamie from scottfraser as my letting agent during my recent move. From start to finish, Jamie went above and beyond to make the entire process smooth and stress-free. Their professionalism, attention to detail, and dedication to customer satisfaction made the entire experience with scottfraser top-notch. From understanding my needs to negotiating a favorable lease, Jamie's expertise and commitment truly shine. I highly recommend Jamie and scottfraser for their outstanding service. Five stars!

Jack · 11 September 2023

★★★★★ 1/5

Google

From closing the office without warning a few hours early after you make a 2hr trip from Sheffield to pick up keys, to rude staff. After 3 years being a tenant with Scott Fraser, I don't know why I am still surprised with such poor service. I am currently looking for a new place to live since my landlord is selling. Every other estate agent I have contacted has always got back to me. Most recent interaction with Scott Fraser:a July 12th - I first asked about the property and discussed rent pcm. July 14th - I asked for an update, no response. July 17th - I called asking for an update - I left a message as no one was there. July 18th - I again called and was told by a female colleague that she was covering as the manager was now on annual leave. She said she did not have any information if the landlord had been given my offer. July 19th - I was emailed with an application form to complete. I had wrongly assumed, since a week had passed, that my offer was being given to the landlord. This was not the case. I completed and sent the form back the same day. July 20th - I emailed to ask when I could expect to head back. July 21st - I was told Scott Fraser were unable to open the file I had sent. I replied back on the same day with another copy. July 25th - I asked for an update. No response. July 26th - I asked if there was an update. No response.

Michael · 27 July 2023

★★★★★ 5/5

Google

Hannah helped us a lot with solving a glitch in our referencing caused by the third party, she was always kind and patient even when the situation wasn't quite easy. She responded quickly and have done a lot of extra work for us. Everything was solved in time and we were able to move in the new house as planned. Thank you

Eliška · 9 August 2024

★★★★★ 1/5

Google

Horrible experience. We rented a property with Scottfraser and while the property maintenance people were helpful. The agents were not. Had multiple bookings made from Katie who is the head letting agent, who didn’t ask when was best for us. Then proceeded to not tell us when the viewing was cancelled, didn’t even tell the people coming to look who showed up at our door after travelling 2 hours to view the house! We called and emailed multiple times to ask what was happening, the person we spoke to said Katie was on the phone but never heard back, not even an apology from her. Another agent then took over and despite telling them what days we could do for viewings at our property, decide to forget all of that and book the whatever they wanted. Given they are estate agents, they really do lack at doing the bare minimum. Glad we are going with a different estate agents. Rude, rude, rude!

Amb · 13 July 2023

★★★★★ 5/5

Google

It has been a great experience. All team was very professional and supportive through out the rent processing, especially Callum. They are the best of all letting agencies in Headington, Oxford.

Yahya · 26 August 2025

★★★★★ 5/5

Google

Amazing service, Ella was so helpful and answered all of our questions, 100% recommend Ella to anyone looking for their next home!!

Pixie · 15 November 2025

★★★★★ 5/5

Google

I would thoroughly recommend Scott Fraser if you are looking to sell your home. Catherine at the Headington branch was a pleasure to deal with and went above and beyond to help get our sale across the line despite unforeseen challenges. She was attentive, proactive and provided excellent advice and reassurance throughout, thanks so much!

Anna · 23 September 2024

★★★★★ 5/5

Google

I have recently moved into a property managed by Scott Fraser. Callum was my letting consultant. He guided me through out the process without any delays. He always responded to my calls and emails without any hesitation . I strongly recommend Scott Fraser to others who are looking for home move.

Ashish · 3 November 2024

★★★★★ 5/5

Google

This is the second time that we are renting a property with the Scott Fraser Headington Branch and I cannot stress enough how impressed we have been with the professionalism of the team. While Marta has been our first point of contact for most things, Ellise, Amelia, Katie and Laura have also been working very hard to ensure that the whole process of finding and renting another home for our family has been less stressful than it often can be. Thank you so much!

Lisa · 8 January 2023

★★★★★ 5/5

Google

I recently moved into a new property with the help of Wiktoria Wacinska at Scott Fraser. I was amazed by her professionalism, excellent communication skills and genuine kindness. Finding a suitable accommodation is a daunting task, but she made the process seamless and stress-free. I highly recommend Scott Fraser to anyone looking to rent a property

Theophilus · 24 July 2024

★★★★★ 5/5

Google

We have worked with Scott Fraser for many years and always find their staff to be helpful and pleasant. They are efficient communicators who resolve queries swiftly whenever issues arise. We highly recommend their service and look forward to working with them for the foreseeable future.

Lizzy · 22 December 2024