scottfraser Property Management Centre reviews in Headington

★★★★★ 5/5

Google

I have had the pleasure of working along side Scott Fraser as a contractor for two years now. Every member of the team are professional and very helpful in assisting us to deliver our service effectively and efficiently as possible. Many thanks Andrew Sloane Sloane Gardening Services

Andy · 9 June 2015

★★★★★ 5/5

Google

We found Scott Fraser via Rightmove in 2012, and we have used their services till 2017. Their letting management team is efficient and responsive to the tenants concerns, any issues within the property maintenance etc. Special Thanks to Chloe, Charlotte, Lydia and Lacra.

Srihari · 8 June 2018

★★★★★ 1/5

Google

Based on our experience as tenants in Oxford with SF, who both let and manage the property, we found SF to be unresponsive and unprofessional property managers. Here are some of the issues we encountered: - SF failed to complete the inventory before the tenancy commenced. - It took months and several official complaints for SF to address serious issues such as a radiator falling off the wall, a broken toilet, and damages caused by contractors to the property. - SF failed to register a property check visit and attempted to schedule another one two months after the initial visit. Having rented properties both nationally and internationally for years, I can confidently say that this is by far the worst property management company I have encountered.

Anna · 24 June 2024

★★★★★ 5/5

Google

Rebecca Shaw has been providing me outstanding tenant support. She's been quick to react to all my queries, and been coming up with efficient solutions to my problems. Edit: In the meantime, after 2 years, my tenancy has ended. The transition could not have been smoother. There were no unfair deductions from my deposit, and the checkout process had gone just as planned.

David · 7 June 2021

★★★★★ 5/5

Google

Luke is incredibly helpful and goes out of his way to help the residents linked to Scott Fraser. I haven’t had good experience with other property agents in Oxford, but the people here are top notch!

Jay · 8 June 2019

★★★★★ 5/5

Google

My experience with SF is as a landlord. I have always found them to be responsive, helpful and informed about the property situation and the tenants. I particularly appreciate the SF property agents keeping me up to date with the property, the issues raised by the tenants and options for maintenance. I'm very happy that they continue to manage my property.

A · 27 January 2025

★★★★★ 5/5

Google

Scott Fraser have consistently supported us throughout our tenancy and their communication has been excellent. Natalie has been quick to act for us and remained professional yet approachable with any of our needs or concerns. Highly recommended.

Rachael · 8 June 2017

★★★★★ 5/5

Google

My name is Dr Kim Hoang, a portfolio landlord. I have worked with Mr Luke Souch for a few years. I have certainly though that I was right when moving from Premier Letting to ScottFraser to follow Mr Souch. I think that Mr. Souch manages our property and is truly amazing. He is very professional, effective and friendly. I believe that if ScottFraser have all staff members as Mr Luke Souch, it will certainly become the most professional estate agent in Oxford.

Kim · 8 June 2019

★★★★★ 5/5

Google

Rebecca managed the complete refurbishment of a property very efficiently, keeping the owners informed at all stages. She presented clear recommendations on tradesmen and suppliers, choice of furniture etc and the end result was a complete transformation. achieved in a commendably short timescale. With a new tenant being secured very quickly - and at a very favourable rental - by Scott Fraser, Martina processed the necessary paperwork expeditiously so that the property was vacant for the minimum period. Excellent service all round.

Roger · 8 June 2019

★★★★★ 5/5

Google

Adrian and his excellent staff have sold a number of properties for me achieving good selling prices matched with a very professional and friendly service. Thank you Scott Fraser

Reg · 7 June 2020

★★★★★ 5/5

Google

We had a great experience with Scott Fraser and it's definitely recommended. Any problems or concerns were quickly and effectively sorted. Rebecca Shaw, our property manager, has been professional, kind and helpful and she tried to solve any issues arising as soon as possible. It's a very rear event finding an agency with this high quality services. They made the whole process of moving in/out easy and pleasant for us. Thank you for your amazing work!

Natassa · 7 June 2020

★★★★★ 5/5

Google

Having worked alongside Sophie as a maintenance contractor for a previous company I was excited to be asked to work alongside her again for Scott Fraser. She has a great passion for her work and wastes no time in resolving any issues that may arise for tenants, landlords and contractors alike. Everything runs like clockwork when she is involved. I've also come to learn that Sophie isn't alone with her abilities, the property management staff at Scott Fraser are without a doubt in a league of their own.

Matthew · 8 June 2018

★★★★★ 5/5

Google

We at Uniheat (Oxford) Limited are pleased to say that we have been working with Scott Fraser for many years, carrying out a variety of plumbing and heating works, plus boiler servicing complete with Landlords Gas Safety Certificates. May we say, it is a pleasure to work for a professional letting agency like Scott Fraser, which appear to always put their landlords/tenants top of their list for service. We are very pleased to have such a positive and good working relationship with Scott Fraser, who much like ourselves enjoy working to a very high standard of customer service and satisfaction.

Uniheat · 9 June 2015

★★★★★ 5/5

Google

I have worked alongside Scott Fraser and their team for the last 3 years. As a provider of ancillary services to their business, we pride ourselves on a quality service to our customers. It is clear when speaking to tenants day to day, just how delighted they are with the service which they receive from Scott Fraser. Both Anna and Emily are a delight to work with. I have also worked closely with Vicky in Head Office to ensure that processes are compliant and are of benefit to tenants and landlords alike. Scott Fraser are professional, diligent and well respected in their area.

Joanna · 9 June 2015

★★★★★ 5/5

Google

Gareth Thomas and John Gebbels have been an invaluable support this year, finding and renovating a property on which I then received 4 offers for the full price. The quality of the work undertaken by Gareth’s team was very high. Huge thanks to John for his advice and wise insights.

Louise · 7 June 2021

★★★★★ 5/5

Google

My property manager is Luke and I would recommend Scott Fraser letting agents in Headington because they work as a team, look after and care for your property, keeping it in a safe condition and up to a good standard. This makes the stay of the tenants pleasant and up to their expectations. (Landlord)

Lily · 7 June 2020

★★★★★ 5/5

Google

Joanna was our Property Manager and was great. It was our first experience of letting and she guided us all the way, efficiently and professionally. She responded very quickly to any queries we had and we felt that we could talk to her …

Marie · 14 April 2022

★★★★★ 5/5

Google

On belhalf of Niche Communications, It has been an absolute pleasure working alongside Scott Fraser. They have a friendly yet professional work ethic, getting that ever so important balance just right. From the beginning they welcomed me as their account manager and our working relationship has grown from strength to strength. They are one of the best clients I have the joy of working with and couldn't recommend them more highly. Fantastic in every way!

Kerri · 9 June 2015

★★★★★ 5/5

Google

Great client service from the Scott Fraser HO and Property Management team once again in 2018, and especially many thanks to Rebecca S.

Philip · 8 June 2019

★★★★★ 1/5

Google

I have had an extremely frustrating and disappointing experience with Scott Fraser’s property management team. I moved out of a property in Haynes Road, Marston, 2 months ago and still haven’t received the outstanding amounts owed to me despite me providing a detailed email of the issue. They never call back and it is impossible to get through to the staff who are supposedly responsible. I have expended a lot of time just trying to get an update from them but to no avail. I should have known to expect this as there are other reviewers who have had the same experience. It is 15/11/2022 and I have only resorted to posting this review because all other avenues have been exhausted.

Aumar · 21 May 2023

★★★★★ 5/5

Google

Marchwell Inventories Ltd has a long standing working relationship with Scott Fraser providing an Independent Inventory Service to their landlords and clients since their inception. We have a great working relationship with their Property Managers and have always found their approach and commitment to all aspects of the lettings market both extremely professional and reliable. We would definitely recommend their services as Property Letting and Management specialists to both landlord and tenant.

Sally · 9 June 2015

★★★★★ 5/5

Google

Good overall experience dealing with Scott Fraser. Adam was our point of contact who was easy to reach and responsive to any requests or queries. Check-in/out process was easy and straightforward. Overall I would recommend them as a letting agency.

Laura · 14 April 2022

★★★★★ 5/5

Google

The most professional estate agent in Headington. Very pleased with the letting process. Amy Waller manages our property and is truly amazing. Communicates effectively, efficient and has buckets of patience (with me and the tenant). My parents have had the same experience and recommended Scott Fraser based on their positive experience.

Zita-Rose · 8 June 2019

★★★★★ 5/5

Google

With a wide selection of lettings agencies in Oxford, my key criteria for choosing an agency were: reliable, independent and able to take great photos of a property. Scott Fraser came out top! They didn’t disappoint with the photos they took of my flat. I’m very happy with the tenants they found. And Jo is always super responsive to any questions or queries I may have.

Louisa · 8 June 2019