Chancellors Headington reviews

★★★★★ 1/5

Google

Absolutely shocking service in the sales team. Throughout the whole process, I have been misled, there was lack of communication and many errors. The worst thing was the solicitors that they are working with and they will strongly recommend. Horrific. Don't accept any recommendations from them in terms of conveyancing services. A straightforward sale of a 2-year old flat ended up being a 7 month long process Disappointed is not enough to describe my experience

Alex · 14 March 2022

★★★★★ 5/5

Google

Chancellors have provided a first class service. Communicative and supportive from the start, particularly from James Baker who has been so helpful and accessible. Would highly recommend.

Andy · 22 June 2026

★★★★★ 5/5

Google

Ibrar was really helpful, he organised the viewing at short notice and attended the property with us, where he provided lots of useful information. He made sure that the application process went smoothly and kept us updated every step of the way. Excellent customer service 👌 …

David · 13 August 2025

★★★★★ 5/5

Google

Found our house thanks to Charlie and Freya They were super helpful and professional. They made all the process super easy and we managed to find a house in a week time! Thanks to the Chancellors team! Agency highly recommended.

Samuela · 25 September 2024

★★★★★ 1/5

Google

Awful service. The two agents I dealt with in regards to letting a property are professional jokes. The first agent Jack showed up to the viewing with a set of keys that didnt fit inside the lock and the second agent Oliver was totally unresponsive after a verbal agreement was made to make an offer on the property. It took the office 12 days,16 phone calls and 4 emails to finally make contact with Oliver or Jack only to be told the property had been offered to somebody who viewed the propery after me. I really hate to leave a bad review on anybody as its not my style - however I've been left consistently frustrated during the process from start to finish and at this point I pray that the next property I make an offer on isnt with Chancellors.

Dominic · 12 November 2020

★★★★★ 5/5

Google

Chancellors Headington helped me find a few tenants for my house in Headington over the years. The team at Chancellors, lead by Mr Jonathan Pincott, was absolutely professional and knowledgeable in this market and gave me some very good advice when needed. They help me find wonderful tenants in a quick and efficient manner. I would gladly recommend Mr Jonathan Pincott and his team.

Eitan · 1 March 2023

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 5/5

Google

Tom Martindale, at Chancellors Headington is exceptional (Best we've ever come across). His determination, professionalism, and his ability to listen to his clients needs is second to none. We would very much like to thank Tom for all his efforts on securing the sale of our property, it was an absolutely pleasure working with you. Will definitely be recommending Tom, should any of our friends or family need to sell there house.PositiveResponsiveness, Quality, Professionalism, Value

David · 27 August 2021

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

I have given the team five stars as they have been brilliant with my house sale. There was a tricky chain involved and Jonathan and Wasim were wonderful at keeping the sale and purchase on track in the face of a tight timeline and changing information and demands that were daily at one point. I’m looking forward to moving to my new home in the next couple weeks of weeks knowing that I got great buyers for my property. Thank you all!!

Shirley · 24 February 2020

★★★★★ 4/5

Google

Lauren provided an excellent service from start to finish. She was professional, helpful, and attentive throughout, making everything smooth and stress free. Communication was clear and friendly, and I felt really well looked after. I would highly recommend her!

Ferdouse · 13 February 2026

★★★★★ 5/5

Google

I had an excellent experience with Chancellors sales estate agency especially with JAMES who's professional, responsive, and incredibly helpful throughout the property visits. He made everything straightforward, answering all my questions promptly and guiding me through each step with clarity.

Roshan · 13 February 2026

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

Jack Williams was very enthusiastic about his work, assisting people to find a home. He was always available, encouraging and supportive of clients taking thier time to consider what was best. His knowledge of the properties was also very helpful. He has a positive, kind personalty.

Sunny · 20 February 2024

★★★★★ 5/5

Google

Great service from Chancellors. Special thanks to Mr Ibrar for his support and professionalism in helping us secure our accommodation.

Bharath · 22 June 2026

★★★★★ 5/5

Google

The agency has been very helpful throughout the whole appartment hunting process. Lauren in particular has been a fantastic support for this! Many thanks to them, I definitely would recommend their services.

Ryad · 23 March 2026

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Google

I had a great experience moving into my new place with Chancellors. The viewing was easy to arrange, and the following steps were clear to proceed with the tenancy. Calum Benfield was super helpful to guide the process, closely following up each step, and keeping me informed with every update. Highly recommended.

Matias · 19 August 2023

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

When all hopes were gone little did I know I was going to get my dream room. Although documentation were a bit lengthy but I didn’t give up. I didn’t pay attention to any hear say. Thanks Chancellors.

Obeng · 13 January 2026