Chancellors Headington reviews

★★★★★ 5/5

Google

Charlie was really amazing helping me out finding a place and was really friendly and good personality

Jarrod · 27 October 2024

★★★★★ 5/5

Google

Alex was a calm and reliable professional figure throughout the process of the sale of our house. He was responsive to changes in the market and our personal situation, making the whole experience a smooth one.

Aaron · 31 October 2023

★★★★★ 5/5

Google

We were shown around the property by Rachael who is a friendly, helpful and professional agent. Rachael was able to answer all of our questions and we were so convinced on first viewing that it was the right property that we offered straight away. Very impressed with Rachael and would definitely recommend Chancellors.

Debra · 14 March 2022

★★★★★ 5/5

Facebook

I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 2/5

Google

While Chancellors staff communicate professionally, their rental application process is deliberately designed to pressure and exploit prospective tenants. High-Pressure Tactics: Constant pressure to commit immediately, pay deposits on the spot, and threats that you'll "lose your chance" if you don't act within hours. They create artificial urgency to prevent you from making informed decisions. Unreasonable Timelines: Expected us to complete 8-page application forms overnight, along with additional "property passport" documentation. The administrative burden is excessive and clearly designed to rush people into commitments. Unnecessarily Complex Process: The application requirements are overly complicated with multiple overlapping forms and documents. This isn't about thorough vetting - it's about creating barriers that favor those who can drop everything to meet their arbitrary deadlines. Overall Experience: The stress and pressure tactics made the whole process unpleasant. We ultimately chose not to rent through them because their practices felt manipulative rather than professional. There are other letting agents who don't rely on high-pressure sales tactics and actually give you time to make informed decisions about where you'll be living. Would recommend looking elsewhere.

Christopher · 30 May 2025

★★★★★ 5/5

Google

We worked with Jack Williams and he was fantastic. Very kind and patient with our family’s property search and always informed with each property we viewed. Would highly recommend!

Jack · 29 February 2024

★★★★★ 5/5

Google

My experience so far with Freya Barry and the other estate agents has been really positive. She's been really quick with answering all our questions and has gone out of her way to make time to take us round different properties. Me and my friends appreciate all the help she has given and are very excited to move into our house soon :)

Hannah · 18 October 2024

★★★★★ 5/5

Google

This was more helpful to find a suitable property to us. And Rebecca is a really nice person to work with. Thank you chancellor and team specially Rebecca

Sudheera · 20 February 2024

★★★★★ 1/5

Google

Perhaps this is par for the course, but we had a very rocky experience using Chancellors for buying a house. Wasim was evasive both in his answers to our questions and in his availability in general. He did not even drop the keys off after we moved in. The attitude of others in the office was similarly obstructive and discourteous.

Adam · 12 January 2020

★★★★★ 5/5

Google

Freya Barry was so helpfull in my renting process. She answered all of my questions clearly and quickly. Renting process was so easy, thank you for your assistance. I am very satisfied by the service.

Bilge · 23 August 2023

★★★★★ 5/5

Google

Freya is very helpful, professional and active person when it comes to responding to my queries, application, and provides clear answers to my questions. Thanks Freya.

Omar · 14 March 2024

★★★★★ 1/5

Google

DO NOT RENT 8 AWGAR STONE ROAD. The house was in awful shape and the landlord is not returning my deposit claiming there is damage which I didn't do. Chancellors did not do anything to protect me. I was left without heating over the Christmas period and forced to pay the full rent of 1500£/month. I contacted chancellors nothing happened. So spare the nice words on the web

Renato · 27 June 2024

★★★★★ 1/5

Google

I have called them more than 10 times during last four working days to arrange viewing for two of the properties they have on their board. The only answer I had from their helpless staff who picked up the calls was that they would call me back, which they never did and neither replied to my emails. Even during my last call the useless girl who answered didn't have a clue where the properties were when I told her the addressess, I finished hanging up because of the frustrating situation. Honestly, I don't know where they make money from but doesn't seem to be from renting properties...

Abraham · 1 October 2023

★★★★★ 5/5

Google

I am very happy about the service provided by the Chancellors to find out family property in Headington. It was a really challenging time we spent with searching properties, viewing and discussing with several letting agents. But Chancellors send me lot of options. Both my self and wife give positive credit s to Lulia who did marvellous job and she is very responsive and know what kind of properties will going with our requirements. Happy to recommend others searching properties for family with kids.

Niranjan · 1 October 2023

★★★★★ 5/5

Google

Very helpful in showing properties and providing information, easy application process

Jack · 30 March 2026

★★★★★ 5/5

Google

Ilulia was extremely helpful and prompt when helping me with some administration issues. Always very friendly and kept me informed of updates without me needed to chase up! I really appreciated her knowledge + advice.

Bella · 29 June 2023

★★★★★ 5/5

Google

Iulia was extremely helpful with our lettings applications, quick to reply to emails, and was always available when we called during office hours. Great service, thanks.

Harry · 21 January 2024

★★★★★ 5/5

Google

It a was good experience and I really recommend chancellors. Dealing with very professional approach and good with communication.

Vishnu · 13 January 2026

★★★★★ 5/5

Google

Jack is super friendly, and has been very helpful and patient with answering questions and always quick in response. Much appreciated for his professionalism and work ethics.

Lina · 16 December 2023

★★★★★ 2.6/5

View Agents

Felt Completely Ignored

I tried to view and apply for leasing a property with this company. We asked for a video viewing as we were not visit the property in person. After the scheduled open house day it took 3 phonecalls before we were told that recording of a video was not possible. Everytime we phoned Olivia was not available. We were told she were return the phonecall but this never happened. We must have phone 3/4 times a day on three separate days at least to try and speak to someone about the property. After submitting our application via email we never received even an acknowledgment that the application had been received. After a 10 days of waiting it took another 3 phonecalls to finally get an email informing us our application was not accepted and the landlord had chosen a different applicant. No feedback was provided on why weren’t chosen and what we could do to improve future applications. They also offered no advice on alternative properties that we could apply for. Very poor communication.

Katherine · 2 November 2021

★★★★★ 5/5

Google

Freya Barry from the Headington Lettings Team was absolutely amazing! Me and my partner had been house hunting for 4 months with no luck. We got in touch with Freya in the last month who has gone above and beyond to find us our perfect home. She always managed to work our schedules around viewings, stayed in touch, answered any queries and overall was outstandingly helpful. We were incredibly lucky to have Freya as our lettings manager, we would definitely recommend! :)

Amalia · 25 July 2023

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 22 March 2021

★★★★★ 5/5

Google

I had a very positive experience during my recent flat hunting process. Iulia is an extremely friendly agent and she responded to all my queries patiently. She is very responsive and dependable!

Eunice · 29 June 2023