Every review we hold for the Headington office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookFor 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent.
I AM STILL WAITING!
I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them.
Kimberley · 18 September 2020
Agent replied
Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleMary-Louise Aitken was brilliant in selling our house. Thank you. From first advert to completion and sale was 6 weeks! We had previously tried to sell this house for 14 weeks with another estate agent with no buyers: so different with Chancellors.
Beth · 16 March 2015
★★★★★ 1/5
Googleshameless！ They trying to notice Electric Gas and water Providers Stop Your Account by no reason! I will told to the local council !
ANDREW · 9 December 2023
Agent replied · 30 December 2023
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
Barry · 1 November 2016
★★★★★ 5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation.
I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
Charlotte · 31 October 2016
Agent replied
Thanks for the review Charlotte!!
★★★★★ 5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
Karen · 31 October 2016
★★★★★ 1/5
FacebookThe worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!
Karolina · 22 March 2021
★★★★★ 5/5
GoogleMy experience with Chancellors Headington has been very positive thanks to the professional, friendly and dedicated attitude of Benjamin Lewington. I recommend him to anybody who is looking for a new home in this area.
Liduine Michiels
Liduine · 28 July 2019
★★★★★ 5/5
GoogleHighly recommended. Wasim and colleagues have been great during the awkward sale of my house. Friendly and reassuring throughout.
Unlike previous local agents I've had, always felt like they were giving good, honest advice for my benefit, not just a quick deal.
Ben · 14 March 2022
Agent replied
Thank you Ben for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this fantastic feedback with the relevant teams.
★★★★★ 5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
Jimmy · 8 December 2016
★★★★★ 1/5
FacebookWe had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property.
So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.
Roxana · 9 February 2021
★★★★★ 5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
Liz · 17 January 2018
★★★★★ 5/5
FacebookPhoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!
Steph · 19 September 2017
★★★★★ 5/5
GoogleWe had a great experience with Chancellors in Headington. Jake Witchalls was incredibly helpful in finding houses that were suited to us and he was very flexible with the viewings and in catering to our needs.
Stephanie · 28 July 2019
★★★★★ 1/5
FacebookYour company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers.
It's not right that you agree a fee with me then go back on your word!
You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management!
Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.
Richard · 25 November 2020
★★★★★ 5/5
FacebookWould just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!
Leah · 19 November 2016
★★★★★ 5/5
FacebookJordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend
Alexa · 3 November 2019
★★★★★ 5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Sian · 27 September 2019
Agent replied
Thank you ??
★★★★★ 1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Justin · 14 May 2018
Agent replied
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
★★★★★ 5/5
GoogleWe would like to thank Joe Brayne from Chancellors, Headington branch for being immensely helpful throughout our negotiations and for his continued guidance and support. He has contributed to the successful outcome of our purchase.
Michael · 28 July 2019
★★★★★ 5/5
GoogleI recently sold my parent's home after my Mother passed away from the Coronavirus. Everyone at Chancellors has been amazing through this horrible time. They contacted potential clients even before the house was officially on the market and we had so many people interested. The valuation was spot on and we achieved the asking price within a few weeks. I would highly recommend Chancellors to anyone selling a home, the whole process has been seamless, emails answered almost immediately, and every step has been dealt with in a very professional way!
Leigh · 25 July 2020
★★★★★ 5/5
GoogleTom Garbutt at Chancellors Headington office is very courteous, professional and helpful. As someone not familiar with the local area, we had been kept updated and all questions answered. I can highly recommend them to anyone wishing to buy a property there.PositiveResponsiveness, Professionalism
Lu · 27 August 2021
Agent replied
Thank you for leaving us this great review Lu, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
Googlehelpful in every step of the way, have been easy to reach and made sure any queries were answered
Liza · 30 May 2025
★★★★★ 4/5
GoogleGood communication from staff when successful in securing a house. However adequate communication from staff when attempting to apply for multiple other houses.
Georgia · 1 October 2023
Agent replied · 30 December 2023
Thank you Georgia for this review. We are pleased that you had a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
