Chancellors Headington reviews

★★★★★ 5/5

Google

Being first time buyers the process appeared at first quite daunting. However the it was handled so well and so professionally by Chancellors in general and William Powell in particular that we exchanged and completed within 2.5 months. William went out of his way to arrange additional viewing at awkward times and ensured that we understood the process thoroughly! We are sincerely grateful for their efforts!

MaryAnn · 28 July 2019

★★★★★ 5/5

Google

my wife and myself have found Reece very easy to work with. always prepared to answer any questions, and offer guidance when needed. this good attitude has made the whole process a pleasure. thank you.

Stephen · 18 October 2024

★★★★★ 1/5

Google

Worst experience ever We rented the property after 8 months we received notice, we have told them we want long term but they said land lord wants to sell the house ok then some people show by the door threatening us to leave the house then we went to local branch proper rubbish they tried to kick my sister out and talked to her in a very rude and unpolite way ......my dad is disable and instead of helping us they treat us like that....Shame shame Teach your staff some manners

Fa · 22 March 2020

★★★★★ 5/5

Google

Reece Chamdal helped us with buying a property, and we are very happy with his service. He was professional, easy to reach, and followed everything closely throughout the process. We highly recommend him for anyone looking to buy a property.

Isil · 27 July 2024

★★★★★ 1/5

Google

Worst experience ever We rented the property after 8 months we received notice, we have told them we want long term but they said land lord wants to sell the house ok then some people show by the door threatening us to leave the house then we went to local branch proper rubbish they tried to kick my sister out and talked to her in a very rude and unpolite way ......my dad is disable and instead of helping us they treat us like that....Shame shame Teach your staff some manners

Fabio · 14 March 2020

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 2/5

Google

Having talked to a number of colleagues about this office I am in doubt that I lot of these positive reviews are real unless they are for the part of the office that shows properties. Those that showed us around were very efficient and wonderful to work with but once we moved in we determined that the management staff lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the responsibility to do only one thing each, no one ever seems to feel the need to communicates with each other, and they each do their jobs very poorly. I have been both a tenet and a landlord and I would not hire these uncoordinated people to do either job. It is shocking how unprofessional they repeatedly are. At one point I was attempting to take over the entirety of a shared tenancy and discovered their contracts department is separate from their "swaps" department and both are separate from the payments department. Because we had communicated with both of the first two departments the payments department became confused and attempted to charge both myself and my previous roommate with multiple charges of different values for the same services. The property manager can't help with any of this as apparently it is not their job to coordinate anything within the company regarding the property. In fact, I have never met any of the property managers nor have any of them ever been to my flat as they outsource every physical aspect of the management of the properties. This is especially difficult if you are in a flat with a block management as the afterhours company cannot access the block management information. This is especially disconcerting when there was a leak in the roof coming through electrical over a three-day holiday weekend and was told there was absolutely nothing that could be done until the property manager came back to the office on Tuesday morning. When I asked for the block management information I was asked why would I need that. This is during the conversation where they advised me it was safe to turn on a light that had active water dripping through it from the roof. Also, during this episode, the landlady and I caught them outright lying to use both about when and how they were contacting each of us and the block management company. She was astonished to realise that it wasn't until I contacted her directly that they were simply not done anything to rectify the situation. I could go on with more but these two stories truly represent how awful they have been.

Natalina · 24 February 2020

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Purchase went well thank to Alex and the team

Duy · 22 July 2023

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 1/5

Google

I booked an online viewing for a letting property, but it was either ignored or forgotten about. I called in to ask what had happened, and was told the person who booked it wasn’t available and that they’d call me back. It has now been a few hours since the viewing was supposed to proceed, and I have heard nothing from them. Some of the worst customer service I’ve experienced with an estate agent.

Anthony · 22 July 2021

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 1/5

Google

I don’t know about sales department but not happy with Rent department with Chancellors. We rented a house through Headington Estate Agent in, Oxfordshire and we have a father who is severely disabled and living with us. The attitude and behavior of the manager and the staff there towards my father and accusing him of pretending to have a fit which they found that extremely funny. We did improve a dilapidated house with our money and after paying a full deposit to them then we have not only had our deposit back but also they started to asking us to pay again for the said house when it was immaculate when we gave them back . Their attitude of the manager including their staff towards us and my severely disabled father was appalling. Everybody be extremely cautious when dealing with this estate agent and make sure you have solicitor involved when dealing with them . BEWARE !!!

Parisa · 6 October 2019

★★★★★ 1/5

Google

The absolute worst agency I’ve ever heard of Me and my wife were trying to rent a flat in headington, we spoke to a guy named Sherko, we scheduled to see the house on Monday, we loved the house so much that we were ready to make an offer, all we needed was to see it I asked my boss to leave work early in order to see the house, I’ve never seen my wife so excited, I chased down a bus in order to get there in time We waited for over 20-30 minutes in front of the house and no one called us or showed up We called the office and they said he wasn’t coming, they were not interested in selling anything and they just said they would “email” the guy Since we wanted the house so badly we called on Tuesday in order to reschedule our viewing for Wednesday, they said okay, but no email or phone calls to confirm it at all So we decided to call on wednesday to ask if everything was still scheduled, sherko picked up and you could clearly tell he had totally forgotten about it and didn’t care at all, he told us to meet him at the house at 17:45 yet he never showed up at all again and didn’t try to contact us either He lost the easiest sale of all time and became the worst example of a salesman I have ever seen in my life, and the company itself was very unprofessional, unkind and overall uninterested in us as customers Don’t trust the good reviews, they are not legitimate, check allagents reviews as they reflect the situation in a vastly more accurate way

PriestlyBlock67 · 4 September 2019

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

My husband and I have rented a place through Chancellors in Headington. Since the very beggining we have had issues with poor and communication with the agents who were very slow to respond and didn't have one single point of contact. Finally after we moved out from the appartment we had the same experience, slow and unclear communication. 2 weeks after the inventory check was done we are still awaiting for our deposit, despite the fact that everything was ok with the appartment. The problem is that landlady is waiting for the money from Chancellors for a few additional days that we stayed. ( that was immediately paid from our side though)!!! Again, poor management of the landlord relationship not to mention bad client relationship and experience! This information came after several emails from our side urging them to give us an answer and explain our rights in this whole process. I am already telling all my friends this story and recommending not to go with this agency. I've never seen in my life, such an unprofessional behavior towards clients. Things are conplecomp different with our new agency, so it's not a matter of "this is rge way things are"

Ana · 28 July 2019

★★★★★ 1/5

Google

Worst experience ever We rented the property after 8 months we received notice, we have told them we want long term but they said land lord wants to sell the house ok then some people show by the door threatening us to leave the house then we went to local branch proper rubbish they tried to kick my sister out and talked to her in a very rude and unpolite way ......my dad is disable and instead of helping us they treat us like that....Shame shame Teach your staff some manners

Fabio · 28 July 2019

★★★★★ 1/5

Google

Absolutely diabolical. Chancellors were unable to organise our annual gas safety check due to their poor organisation and communication, leaving us without gas for multiple days. At no point did they accept any responsibility for leaving us in this unacceptable situation. The only resolution we found was to organise our own gas safety check, leaving us out of pocket, cold and stressed.NegativeResponsiveness, Quality, Professionalism, Value

Ben · 27 August 2022

★★★★★ 5/5

Google

Rebecca was incredibly helpful and great to work with.

Alli · 30 May 2023

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

The experience with Chancellors was excellent from start to finish. There was regular liaison during viewings with detailed updates, and once a sale had been agreed, Joe was dedicated and thorough - constantly checking that the sale was moving forward and helping out whenever there was an issue. He was very quick in following up and invaluable in order to secure the sale.

Zak · 28 July 2019

★★★★★ 5/5

Google

I contacted Chancellors to sell a flat after having had no success for a while. Selling was always going to be tough with Brexit and Covid in the way. Chancellors proved excellent advice throughout and the resilience and fighting spirit of Jonathan Seabert were essential in concluding. Ever so grateful and would not hesitate to recommend Chancellors in the future.

Thierry · 7 August 2020

★★★★★ 5/5

Google

The experience with the present team of Olivia was satisfyingly good.

Rossamma · 7 March 2023