Chancellors Headington reviews

★★★★★ 5/5

Google

The team at Chancellors were great during the purchase of my flat. Bella and Alex Dimopoulos, in particular, were always very responsive, polite and helpful - helping me out with general info and my queries and correspondence with the seller. Thanks very much, M

Matt · 27 June 2024

★★★★★ 5/5

Google

Freya was incredibly helpful, friendly and communicative through the whole process.

Andrew · 5 August 2023

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 5/5

Google

I am using Chancellors headington branch to find property for rent. Mr Oliver Boyle is absolutely helpful and provided me many wonderful and suitable choices. I will definitely choose Chancellors next time.

HOI · 22 October 2020

★★★★★ 5/5

Google

Special thanks to Iulia 🙏🏾 …

Humayun · 30 November 2023

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020

★★★★★ 1/5

Facebook

My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 7 September 2020

★★★★★ 1/5

Facebook

Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 5/5

Google

Rebecca has been extremely helpful and was able to answer any and all questions we had

Steffan · 12 February 2023

★★★★★ 1/5

Google

Honestly the worst estate agent experience I have had in over 5 years (and it’s not as though I went in with particularly high expectations). Chancellors were thoroughly unprofessional and unresponsive to communication by email, and no one seemed to be able to take responsibility over the phone resulting in an endless series of messages left, promises to transfer, and complaints. It took over 7 weeks and more than 30 unanswered emails and phone calls at the end of my tenancy to receive back a deposit that my landlord had agreed beforehand to return in full. Perhaps most absurdly, Chancellors have the sheer nerve to email tenants before their tenancies even begin to request that we leave them a 5* review. I am convinced that nothing else but this and the naïveté of prospective tenants such as myself can explain the 4.5* average I am seeing on Google at present. Tenants - I’d strongly recommend finding houses elsewhere if you can. Landlords - please avoid for the sake of your tenants’ sanity!NegativeResponsiveness, Professionalism

Raghav · 27 August 2020

★★★★★ 1/5

Google

They ask everyone at the start of their tenancy to come onto here and give them a 5 star review. Of course, they will be at their best during the start of this whole process as they're trying to take money from you. Unfortunately, I was gullible enough to believe that they were indeed operating at these high standards of care and gave them such a review. That's when things got worse. It was impossible to get in contact with them to fix things after the tenancy agreement started. When our tenancy agreement ended, our landlord (can't say a word against him - he made the tenancy process bearable) agreed for the full deposit to be returned. It took 5 weeks, 39 emails, and 9 phone calls to get them to act. Their excuse each time was the person dealing with our deposit wasn't around to help us. This in itself was outrageous, but did not effect me sufficiently to come onto here to change the review. I have finally changed my review because I found out that they have been continuing to deduct rent from my account long after I have left. This is has left me aghast and with a whole new issue to deal with. I would recommend any other lettings agent in the area you're inNegativeResponsiveness, Quality, Professionalism, Value

Soham · 27 August 2020

★★★★★ 1/5

Google

Honestly the worst estate agent experience I have had in over 5 years (and it’s not as though I went in with particularly high expectations). Chancellors were thoroughly unprofessional and unresponsive to communication by email, and no one seemed to be able to take responsibility over the phone resulting in an endless series of messages left, promises to transfer, and complaints. It took over 7 weeks and more than 30 unanswered emails and phone calls at the end of my tenancy to receive back a deposit that my landlord had agreed beforehand to return in full. Perhaps most absurdly, Chancellors have the sheer nerve to email tenants before their tenancies even begin to request that we leave them a 5* review. I am convinced that nothing else but this and the naïveté of prospective tenants such as myself can explain the 4.5* average I am seeing on Google at present. Tenants - I’d strongly recommend finding houses elsewhere if you can. Landlords - please avoid for the sake of your tenants’ sanity!

R · 26 August 2020

★★★★★ 1/5

Facebook

Very unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.

Polly · 9 August 2020

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 5/5

Facebook

This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

Google

Worst experience. Only care about charging rent and fees, and the staff is rude, helpless and inefficient. (For example, the tap was broken and I wrote to the agency to repair it. But nobody came to resolve it during the next months.) If you are a landlord, probably they will stand by your side. But if you are a tenant trying to rent a property, don’t choose Chancellors if you have any possible other choices. I wonder why such an unprofessional agency could receive many positive reviews, then I read all the reviews carefully, and I found that(if you pay attention to it) almost all the good reviews come from people who just have one review in their whole accounts’ history. And the only review is an “excellent” one to Chancellors. Obviously they are fake and artificial...On the opposite, if you pay attention to the ones who left bad experience with Chancellors, most of them are normal customers with reviews for other places, which means they are the true voice rather than the artificial “good” ones.

Yutao · 29 July 2020

★★★★★ 5/5

Google

We have found Chancellors and Zamir Wheeler in particular to be efficient, helpful and sympathetic during our property sale and purchase. He kept in regular contact and nothing was too much trouble even when he was busy dealing with other matters. Zamir is a credit to the company and offers a good service to his customers on behalf of the Headington branch of Chancellors Many thanks Gerald and Ann Day

Ann · 30 July 2016

★★★★★ 5/5

Google

Excellent team of experts and property finders. Big thanks to Tierney!

Maja · 1 July 2023

★★★★★ 5/5

Google

Big thank you to Wasim for helping me with my property search. He’s very knowledgeable on the area and I will recommend him to everyone that’s looking to purchase and sell.

Ciaran · 22 October 2020

★★★★★ 1/5

Google

I am disappointed with the agency since I have booked a house 3 times to be able to visit it personally and nobody from the agency showed up to teach me I have had to ask for the day off at work 3 times to be able to attend the appointment. and have wasted my time and day. And I also do not understand why I should rent a whole house when I am interested in renting the room of that house. I have also called many occasions to find out why there is nobody from the agency present to show me the house. And they always tell me we will send you a confirmation email with the appointment and the appointment time and they will contact me, but I have not received any calls to confirm the appointment I have only received a confirmation email but no calls from them. Only when I called myself did they make excuses for me and ask for the data. It is not a serious agency and those who work in that agency give me that they do not care at all about clients.

Alex · 11 July 2020