Chancellors Headington reviews

★★★★★ 5/5

Google

Chancellors & Olivia were prompt, clear and helpful with the renting/moving process.

Tim · 30 January 2023

★★★★★ 1/5

Google

Very nice when selling the property. Very poor service after that. They breached the contract in multiple areas and simply ignored us when we pointed that out. Contacting the landlord for absolutely anything had to go through them and took literally weeks. And the worst part was when the landlord simply refused to return any of the deposit at the end of tenancy for no reason, they were absolutely no help at all. We only got our deposit back after going through the dispute service, which took a full 12 weeks. They are still letting out the same property under the same landlord, so next years tenants will get shafted as well no doubt. Cannot possibly recommend such an unprofessional company and I'm amazed how many positive reviews they have here on Google - that is definitely not their word-of-mouth reputation.

Alec · 30 July 2018

★★★★★ 5/5

Google

I am very happy with the service that I received from Chancellors and especially Zamir, we brought a property from Chancellors and we received an A+ service from Zamir, he was professional and made the whole process very pleasant. Very pleased with the service we received and hopefully we will be using Chancellors again the further. Thank you Zamir, keep up the good work.

Rashda · 30 July 2018

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 5/5

Google

Oliver Heather was amazing for us. I wanted to buy a house and he did his best to ensure that my offer got accepted and succeeded. He has always been courteous, friendly and very professional. He knew what he was doing and was very informative and helpful during the whole process. Oliver did a wonderful job and it was always a pleasure to talk to him.

Alexandra · 31 July 2015

★★★★★ 4/5

Google

Tierney was flexible and competent in supporting me with my house purchase.

Isabel · 13 January 2023

★★★★★ 5/5

Google

We had a great experience buying a house through Chancellors in Headington. Ben Lewington was extremely efficient, and he went out of his way to suggest suitable interesting properties. As we were moving from 100 miles away he was very considerate and nothing was too much trouble - he even measured some windows for us so we could order curtains in advance!

Geoff · 28 July 2019

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 5/5

Google

I have been looking for places to rent for months, without success really. The engagement of Frankie Poole from the Chancellors Headington branch changed this, very professional and truly helpful to an extent one rarely experiences. She made the difference and now I found a very nice place.

Mat · 9 December 2023

★★★★★ 5/5

Google

I have been dealing with Jonathan Seabert in the sale of my property. Jonathan is pro-active and professional. I would recommend contacting when selling a property.

Adele · 22 October 2020

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 1/5

Facebook

We are currently tenants renting a Chancellors property in Headington and are very unhappy with the treatment we have received from the Headington team. We were given 25 hours written notice that an open-house viewing had been arranged at the property we are currently renting (and living in with our young daughter). When we politely asked for this open house viewing to be rearranged for different date as we had guests coming to stay (arranged over two months ago) and that it was really inconvenient for us, we were told that this was not possible and that the viewing would still be going ahead. We have been very reasonable and helpful about previous viewings of the property and feel that this treatment shows little regard for the well-being of us (your tenants) and certainly does not make us feel that we are being allowed 'quiet enjoyment' of our house that we are legally obliged to.

Iona · 27 October 2017

★★★★★ 5/5

Facebook

I would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter

Michelle · 3 March 2020

★★★★★ 5/5

Google

We are going through a house purchase with Chancellors Headington and have been very happy with the process. Tierney and Alex have been brilliant and always quick with responses to questions or requests for additional viewings. We have dealt with a few of the team and found the whole experience easy, friendly and quick hence the 5 star rating.

The · 13 January 2023

★★★★★ 5/5

Facebook

Casey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !

Dorian · 31 January 2019

★★★★★ 1/5

Facebook

This agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.

Clare · 12 April 2017

★★★★★ 5/5

Facebook

Great customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !

Mags · 9 December 2016

★★★★★ 5/5

Facebook

These guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch

Lesley · 10 November 2016

★★★★★ 5/5

Google

We're immensely grateful to Iulia for her exceptional support in securing our new home. Her professionalism, dedication, and outstanding communication skills made our experience seamless and stress-free. We had heard concerns from others about Chancellors, but Iulia's service reassured us. In a world where exceptional customer service is rare, Iulia truly stands out. Thanks to her, our trust in Chancellors has been completely restored. We would like to publicly commend her for her outstanding work and recommend her and Chancellors services to anyone seeking a reliable and trustworthy agent. Highly recommended!

Senu · 31 October 2023

★★★★★ 5/5

Google

It was great to have chancellor’s for my accommodation. Tilly Saxton had helped me in all the possible ways and was very helpful and kind to me. I will suggest everyone to do there work done by Ms Tilly Saxton. She is the best, cutest and polite person. Thank you

Tejas · 1 September 2023