Trusted Agent profile · Headingley
Verified
★★★★★
165 reviews across 2 platforms
44 North Ln, Headingley, LS6 3HU
Your nest's office in Headingley, at 44 North Ln, is rated 4.5 out of 5 across 165 reviews on two platforms, including 121 Google reviews rated 4.7.
Every review we hold for the Headingley office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Sophie for all your help and…
Thanks Sophie for all your help and continuous support in looking for an accomodation. Great customer service and building relationship with customers. Thankyou Nest and Thankyou Sophie you are amazing
5/5
GoogleWhat truly sets Sophie apart is her genuine care for her clients. She genuinely wants to help people find their perfect home. Her friendly demeanor and positive attitude made the experience enjoyable, and her dedication to her clients' satisfaction is evident in everything she does. So thoughtful! I recommend YourNest to anyone, they have an amazing team. Comfort
5/5
GoogleThe team at YourNest are friendly and helpful. I had a few unforeseen issues during my tenancy and they did their best to resolve these for me. Also a very quick turnaround to receive my deposit back at the end of my tenancy.
5/5
GoogleKind & helpful staff, overall brilliant & smooth experience - would recommend
5/5
TrustpilotKind & helpful staff
Kind & helpful staff, overall a brilliant & smooth experience - would recommend!
5/5
TrustpilotPatient, professional and very caring
I helped my daughter with letting a flat through this company and they were patient, professional and very caring. Highly recommended.
5/5
GoogleBeing a tenant with YourNest makes you relaxed related to finding accommodation and everything. Being really difficult in finding accommodation we approached to Your nest. Within no time they found a place for us. So If you need a place to live do not hesitate to approach to YOUR NEST. Really flexible and reliable agent. 🙂
4/5
TrustpilotYour Nest apartment
Easy viewing, very nice and kind staff, great apartment blocks
5/5
GoogleThe service at YourNest has been thoroughly professional and seamless .It was a pleasure dealing with Ben Radhika and the team. Kudos to all of you! Thank you.
5/5
TrustpilotAs a landlord I found your nest very…
As a landlord I found your nest very hard working and paid rents due to me promptly. In their hands upkeep of my property was very cost effective as well. All the students in my house found them very helpful and responded well in promptly sorting problems. I found it number one letting agency.
5/5
TrustpilotBrilliant Agency with a personal touch
YourNest manages some of my properties and they do a brilliant job, They are very clear with communication, efficient and always handle scenarios with logic and in the best way. Highly recommend using them as a landlord
Hi Ray, thank you very much for your review. Its been a pleasure working with you and we look forward to letting your new houses.
1/5
TrustpilotThe house was literally infested with…
The house was literally infested with rats living in the ceiling when we moved in, neighbours claimed this problem had been ongoing for a while. Then tried to claim it took 16 hours to clean and withheld 480 of our deposit. DO NOT RENT FROM THIS COMPANY
Hello. Thank you for leaving your review and we are sorry to hear you are not happy with our service. After looking into our records I can see that your comments do not represent what has actually happened. I can see that over the course of your tenancy we sent discrete pest control out 6 times, on every occasion they could not find evidence of rodents but did lay traps etc and fill in any openings in the ceiling between you and the adjoining properties (we do not manage all the houses in this row of terraces). I can also see that the landlord at a cost of £1200 had two drain surveys conducted that again did not find any evidence of rodents. I can also see that you reported you could "hear" the rodents in the walls of the adjoining property rather than see them. We performed 3 inspection during your tenancy and on every inspection we noted a build up of waste outside your property and notified that this would attract rodents along with asking you to tidy the property as various rubbish and food was on the floor. I believe the real issue here was the deposit return. Firstly we do not hold your deposit it is held with the TDS and we need to provide evidence when deducting any amount. On this occasion your property was left in an extremely poor state, we provided you with the video inspection and photos of the property to justify the third party cleaning invoice. At this point you were given two options. 1,you could of disputed the deductions with the TDS which would of been your rite and a very simple process or 2, you could accept the deductions and receive the remaining deposit back. You accepted the deductions and provided your bank account details for us to return your remaining deposit. Please remember that since the letting fee ban in 2019 we make no money at all out of your deposit or charging you for cleaning. We have no incentive whatsoever to charge you for anything other than what is needed to restore the property to how it was when you moved in. It would be far simpler for us to give every tenant back every penny and never worry about anything, unfortunately we do not own these properties and need to do our jobs. Since moving in the new tenants we have not had a single report of rodents in or near the property. Throughout your tenancy we responded to every maintenance issue in a timely manor, made sure all your statutory documents were up to date, performed 3 inspections, performed 2 fire alarm inspections, protected your deposit correctly, you have not even paid for a lightbulb as we replace them for tenants which no other landlord or agent would do. I understand your disappointment with not receiving your deposit but please remember we have performed our job absolutely correctly and such a low review effects a small business such as ours. We are a small team of 4 people and everyone here relies on this business for their livelihood. This review is not an accurate reflection of your stay with us at all and you have raised no issues with us at all throughout your tenancy. I would ask that you remove it please or at least leave an honest review rather than an angry review based on something we have little control over. I will happily post a link to your check out video on here if you are happy for me to do so. and then please ask yourself if you would be happy moving into a property in this state.
5/5
GoogleBen and Sarah at Your Nest have been extremely helpful, friendly and efficient in finding us good tenants for our house in Headingley. They had some good ideas about refurbishing the house and the decoration work was completed speedily and as economically as possible. I have no hesitation in recommending Your Nest to landlords as well as to prospective tenants.
Diana, thank you for the lovely review, you are a great landlady and we look forward to a lasting relationship with you.
5/5
TrustpilotAbsolutely amazing experience the whole…
Absolutely amazing experience the whole way through, everyone was so helpful and ready to answer every question I could possibly have. Overall very happy with everything from all of them
5/5
TrustpilotAmazing company
I have been with your nest for coming up to 5 years now and they honestly are great they can’t do enough for you someone is always available to help with any queries wether it be house related or tenant. They keep you updated with everything viewings ect the staff that work there are lovely as well couldnt recommend them any more
5/5
GoogleWe moved our properties to YourNest’s management having felt let down by our previous agents. We have been extremely pleased with their professional approach, they respond quickly to our queries and our tenants’ needs, the paperwork we receive is clear, well presented and timely and we are confident that they have everything in hand. We have found them the be very fair to the tenants and believe that while they know the importance of protecting our investment, they are understanding of the fact that living in a rented property for a period will result in some wear and tear and have taken account of this on behalf of the tenant where it is reasonable and expected. We feel they broker a good, balanced relationship between us and our tenants and we highly recommend them.
5/5
GoogleLost my keys and spoke to a really helpful man who sorted everything out for me so quickly. They were all very attentive and made sure we had new locks fitted immediately to make sure we were safe, couldn’t recommend this company enough!
Hi Lucy, thanks for the review. Happy to help, stay safe :)
5/5
GoogleI had a great experience with them. Radhika, Alex and phillipa helped me find a place and with the paperwork throughout the process. As someone moving to the UK and completely unaware of everything, it was a godsend. Definitely recommend them for finding the perfect place in Leeds!!
5/5
GoogleYournest is a very professional letting agency, student friendly, staff are very understanding. 100% recommend.
5/5
GoogleBrilliant service and going above and beyond to help secure housing for myself and my friends. Always on hand to help and ready to sort out any problems or queries we had regarding the process!
5/5
GoogleThe agency is excellent, they always responded on time and the agents were very diligent, concerned and with very good treatment. Highly recommended!
5/5
GoogleThe team really helped me in my time of need which proves these guys are human and we as a consumer are important to them. The service they provide is above average and still they are striving to improve even more. Thank Mr Howard
Anthony it was our pleasure, nice to hear you are settling in well.
5/5
TrustpilotUniHomes have an excellent working relationship with YourNest!
UniHomes have an excellent working relationship with Ben, Sarah and the team at YourNest. The team are always professional and easy to contact, and we are happy recommending their services to tenants across Leeds.
5/5
GoogleI was really impressed with the service i got from YourNest and especially 1 of their letting agents Ruth. She went above and beyond to get me moved in next to no time. I would recommend YourNest to anyone looking for 1st class accomodation in the Leeds area
We cant thank you enough for your review, Ruth is our branch manager and i know she will be overwhelmed to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your nest's Headingley office has 165 reviews across two platforms: 121 on Google, 44 on Trustpilot.
Your nest Headingley is rated 4.5 out of 5 across all 165 reviews, and 4.7 out of 5 on Google from 121 reviews.
Your nest Headingley, 44 North Ln, Headingley, LS6 3HU.
