Your nest reviews

He will be over the moon with this review, he probably told you he has had a bad week this week and this will mean the world to him thank you.

Thank you Lewis, i know this made Michelle's day :).

Again! You emailed us 5 times. Our first responses were professional. You COULD NOT tell us which house you lived in, you COPIED IN OTHER AGENTS and repeatedly asked for bank details, you called yourself DIFFERENT NAMES. Yes you are a SCAMMER! you do not care that we work 10 hours a day, that this is our livelihood and we are good at our jobs. After 5 emails you couldn’t answer and we’re not legible yes we told you to get lost when you repeatedly asked for bank details! YOU are not our tenant, YOU are not our customer. YOU live in another country! I hope one day you dedicate your life to something and some selfish person does this to you!l without thought of consideration. I can only assume you are a young person that doesn’t know the hardship of life yet and do such damaging things so recklessly. Trust pilot are terrible at policing reviews so it will probably stay up. I can see you have never left another review in your life but you chose to leave one for a company you have never actually used. You are what is wrong with this world! You are a scammer, we have no Mr Diago here who you wrote to, we have no online payment portal which you say you cannot access and all your screen shots are blurred out. We checked your email that came back with nothing, you then could not tell us which property you lived in (you asked us to tell you) you then used 3 different names on your email and copied in other agencies and finally we do not have any tenants in rent arrears. Our industry is hard enough with people asking us for bank details and trying to scam us out of money. We have reported you to the authorities.

Yourself and Georgia belong to the same house, please see the below reply. Thank you for your feedback, as always you can call us with any issues. We have charged £28 per tenant as an end of tenancy student clean as the property was NOT left in a suitable condition. As we have tried to explain to you several times we have not processed your deposit yet and only sent you a summary of the planned deduction so that we may help you with any concerns you have. If you are not happy with these deductions please open a dispute with the DPS who will ask us to provide evidence of the cleaning. Please be mindful that this is not an honest review, on the regrettable occasion we entered the property without you receiving notice as we had a failure with our CRM system explained at the time, all our visits are proceeded by an automatic email but on this occasion this failed, I am deeply sorry about this and this happening was an honest mistake, we then apologised and I personally came and offered compensation for this (bottles of wine from memory) along with the MD`s personal number incase you had any further issues. it did not happen again once we identified the issue. We have: Inspected your property quarterly renewed gas/fire alarm/electrical certification in a timely manner repaired all three minor repairs reported in a timely manner over the year Always been polite and courteous Attended after hours to top up a boiler (usually tenant responsibility) Supplied you with a stunning refurbished student property: https://youtu.be/1BXhVBQgHSU You clearly do not have an understanding of what is required when renting a property or the efforts needed to ensure your safety, this is evident by how rude you have been on the phone and the multiple times you have hung up on us when we have been explaining the process. this is not a true or genuine review and is based solely on your cleaning deduction reality of £28 per person. Once we win the DPS dispute we will be seeking legal action to remove this review and claim for any lost business as a result of this. Reviews are dangerous tools, left in a moment without thought but then leave a lifetime of damage towards people’s livelihoods. We are clearly a professional company with professional working ethic. Please also bear in mind that as an agent we work for you, this is why we sent you a breakdown of the deposit deduction before submitting it, that is our job! You have just left a 1-star review for the people you employ to help. A more honest review would have been 3 stars as we made a mistake but otherwise your property was perfect and managed well, this we would of accepted and encourages us to improve as we always strive to do.

Lindsey, the feeling is mutual, its nice to work with nice people.

Hi dawn, we do try! happy to have you and we hope you are enjoying the apartment, shame the cinema is closed though at the moment.

Ah thank you very much. We are only around the corner of you need us 👍 …

Hello Isobel, This is now the third time you have posted this review, removed it, and then reposted it. Your allegation is that we discriminated against you, and I can categorically state that this is not the case. Your application was submitted after another applicant had already applied for the property directly with the landlord and not through us. As with all applications, we are obliged to proceed in the order they are received. Once the first applicant had progressed, we could not simply disregard their application in favour of a later one. To ensure we remain completely impartial, all applicants are referenced by an independent company, Canopy. As your application did not progress to the referencing stage, we were never made aware of your personal circumstances, and they played no part whatsoever in our decision. Once the property was no longer available, we immediately offered to show you alternative properties and issued a prompt refund, but you chose not to proceed. I appreciate that you may have had negative experiences with other letting agents, which may have influenced your perception of this situation. However, those experiences do not reflect how we operate. We are committed to treating every applicant fairly and consistently, regardless of their circumstances. Our only requirement is that applicants successfully satisfy our independent referencing process, and we have well over 1,000 tenants from a wide range of backgrounds who would attest to that. We are disappointed that you continue to repeat an allegation of discrimination when the facts simply do not support it.

Hi Kadie, Richard will be so happy thank you. He also told us you guys helped him get the door back in so thanks for that 👍 …

Thank you Alex, always happy to help.

Hello Lee, thank you for reaching out. Unfortunately, your review is not accurate. We are always happy to rent a property to you, however you were unable to provide a valid form of ID. By law, we are required to carry out a Right to Rent check (see government guidance here: https://www.gov.uk/prove-right-to-rent) and we must be able to evidence this when audited. Without the necessary documentation, it is illegal for us to proceed with a tenancy. Our communication with you was polite and clear throughout, this is simply a legal requirement that no landlord or agent can avoid. For that reason, we kindly ask you to remove this review, as it is unjust and misleading. If not, we will need to report it as it could be seen as pressuring us to act illegally. Thank you for your understanding.

Thank you very much, always a pleasure 😬 …

Julie, thank you for the positive review. We were sad to see you go but hopefully life has great things in store.

Hello Sam. I am sorry to hear this is your experience. I have just tried calling you and can see you are the tenants from 26 Beckets Park? I am the manager (Ben) and I have not spoken to you or your guarantors please do let me know who you mean when you say "Manager" and I will speak with them directly, it certainly wasn't me. I always make time for tenants, I do ask that they make an appointment in advance however as I am often in and out visiting properties. We take video check out inspections of each property and as it happens I performed yours, and although not bad it also wasn't great with a fair amount of damage and heavily soiled mattresses, even the toilets had things in and the sinks still full with dirty water. We then compare this against the previous agents inspection photos. We can only go on the evidence we have in front of us and make an impartial decision. You are always welcome to look at the inspection video, I am in the office tomorrow if you wish to come in. I have never seen anyone turned away from our friendly office in 7 years so I definitely need more information on this and who you spoke with. If you are not happy with the deductions that is fine (we are not always either) and we would encourage you to dispute these with the TDS who will then take the deposit amount into custody and then make an impartial ruling based on the evidence. This is more than fine with us as once the ruling is made we can charge the landlord for any shortfall. Our industry is full of legislation and we do everything by the book, this is the correct process. Please understand we make ZERO money out of deposits, agents have not been able to since 2019. We have nothing to gain from not giving you your money back or deducting costs for cleaning. Our job is to inspect it and get it cleaned for the next tenants if required then deduct the cleaning from the deposit if it is needed. When we took your property over it was not well looked after, we had a big mountain to climb and we got on top of all your maintenance and compliance. Please do not let this last hurdle make you think badly of us, we have looked after you well throughout the year and I will personally try and help you until you feel satisfied. Unfortunately when student tenants move in and out they do not fully appreciate the process we need to follow and I understand why you might think it unreasonable, I promise you it is only us doing things the way we are instructed by the legislative bodies we are members of. Throughout the year we get nothing but praise and then unfortunately over changeover we get unhappy tenants as students do not fully understand the mechanisms we need to follow and it leads to a lot of stress and anxiety for the staff. Please call me back when possible so I can hear your side of the story and try to help you. We turn around 1000 students in 24 hours, 64,000 students move home in Leeds in one day and it is not the easiest time for any agent, we can only try our best and we always find an amicable solution in the end.