Every review we hold for the Headingley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very positive experience with David from YourNest when viewing a property. He was professional, polite and extremely helpful throughout the process. David was approachable, knowledgeable and took the time to answer all of my questions, making the viewing straightforward.
His professionalism and friendly manner made a great impression, and I really appreciated the support he provided. I would be very happy to recommend David and the YourNest team.
Jade · 23 September 2026
Agent replied · 24 September 2026
Thanks Jade, Hes a good egg our David!
★★★★★ 5/5
GoogleI don't have enough words to extend my appreciation and gratitude for or all the help and support I received from Ben and his team. I rented a room through My Nest and everything was organised and every single issue at the house was sorted out promptly until the landlord decided to move her property under another real estate agent. By that time, the house turned into a big mess and disgusting as they don't send cleaners or technicians until I complain. At that point, I realised the difference between them and Your Nest. If you would like my opinion, be careful to what estate agent you are dealing with . Thank you Your Nest Team for such a great management.
Norma · 25 June 2026
★★★★★ 4/5
GoogleVery good estate agents that were really helpful and attentive during my two years as their tenant. The team are friendly and really do everything they can to make the renting process as easy as possible. There were sometimes slight delays in contacting of the right team member through email, but once the message got through they were always a tremendous help. Their incident-reporting system for any repairs is probably the best I've used in my ten years of renting, and they were quick to refund my deposit at the end of my tenancy.
Keith · 16 September 2025
Agent replied · 13 April 2026
Hello Keith,
Thank you for your review it is much appreciated. It is true we do have different departments and it is important to email thew correct department. For example if you email lettings@yournest.co.uk it will take time to respond as we receive well over 100 enquiries into that inbox each day and it is reserved exclusively for property enquiries. Our emails addresses are as follows:
Lettings@yournest.co.uk - Property enquiries
Info@yournest.co.uk - Administration and applications
Accounts@yournest.co.uk - Rent payment issues usually
maintenance@yournest.co.uk - Maintenance issues, although these are usually dealt with via the app as you correctly mention.
Thank you for being our tenant, it was a pleasure having you.
★★★★★ 1/5
TrustpilotAbsolutely shocking customer service…
Absolutely shocking customer service from start to finish.
I gave Your Nest every opportunity to resolve the issues professionally, but was met with poor communication, zero accountability, and a complete lack of care. I even offered to resolve the problem myself, but they refused and insisted on using their own contractor. The standard of work was unacceptable, leaving me to spend my own time putting things right.
What made the situation even worse was the way the owner, Ben, spoke to me. I found his manner completely unprofessional and, in my experience, his attitude towards me as a client was disrespectful and unacceptable. No customer should expect to be spoken to in that way.
Rather than accepting responsibility or trying to reach a fair resolution, they dismissed my concerns at every stage. The entire experience was stressful, frustrating, and completely avoidable.
The service has been so poor that I have started a Small Claims Court claim to recover the costs I believe I have incurred as a result of how this matter was handled. I genuinely hoped it wouldn’t come to this, but after exhausting every reasonable attempt to resolve it, I felt I had no other choice.
I would never use Your Nest again and would strongly encourage anyone considering them to think twice.
And before Your Nest posts one of their usual polished reply explaining why none of this was their responsibility, please don’t be fooled. That will be their version of events. This review reflects my genuine experience as a customer.
Curtis · 20 July 2026
Agent replied · 20 July 2026
Hello Curtis,
It is clear you are perusing some bazaar vendetta at this stage. We want to be clear, we do not cut corners for landlords.
Thank you for taking the time to leave your review. We are, of course, disappointed to read it. However, as you anticipated, we must firmly disagree with your version of events.
For the benefit of anyone reading this, here are the facts.
Before your property was ever let, we spent well over a year attending the property on numerous occasions, providing advice and guidance throughout your renovation at no charge. Once the property was ready, we successfully let it and managed it for over two years without a single void period, ensuring all legal compliance, certification and tenancy documentation remained fully up to date throughout.
At the end of the tenancy, we carried out a formal check-out inspection on your behalf and identified two issues requiring attention: cleaning and evidence of rising damp which had affected decoration. You instructed us to arrange the cleaning, which was completed within 24 hours. You subsequently chose to undertake the decorating yourself, which was entirely your decision. The whole process was completed over a weekend. This is a fantastic turnaround for any agency, you r new tenant then moved in on Monday.
Following the check-out, we successfully recovered the cleaning costs from the tenant and credited these directly to you.
The decorating was an entirely separate matter. Unfortunately, despite repeated explanations, no invoice was provided to us within the timescales required to enable us to pursue a claim through the tenancy deposit process. Furthermore, the damage appeared to be associated with an underlying damp issue rather than tenant negligence, meaning any claim against the tenant would, in our professional opinion, have had very limited prospects of success.
Rather than accepting this advice, you demanded that YourNest reimburse you directly. We could not agree to do so because we had fulfilled our obligations as your managing agent and there was no contractual basis upon which YourNest was liable for those costs.
Despite the difficulties that followed, we released you from your management agreement early at your request. We also suggested that, if you genuinely believed we had acted improperly, you refer the matter to our independent Property Redress Scheme so that your complaint could be considered by an impartial body. Instead, you chose to commence court proceedings, which ultimately did not progress successfully.
Throughout this matter we have acted professionally, complied with our contractual obligations and followed the correct procedures. We have comprehensive inspection reports, photographs, correspondence and records supporting every stage of the process.
We appreciate that not every client will agree with every decision we make. However, our responsibility is to act in accordance with the law, our professional obligations and the evidence available, not simply to pay claims with which we do not agree.
We genuinely wish you well for the future and are pleased that both parties have now moved on.
For the avoidance of doubt, we have included the original check-in and check-out videos below. Rather than relying on conflicting accounts, we invite prospective landlords and tenants to review the evidence for themselves and decide whether the condition shown represents tenant damage, a management failing, or an underlying property defect for which the property owner is responsible. Additionally we notified the landlord of this issue the same day, and made plans to correct the issue before the new tenants moved in.
Check out:
https://youtu.be/qRta52WvgxY
Check in:
https://youtu.be/JVKhXNBPVz4
★★★★★ 1/5
GoogleAbsolutely shocking customer service from start to finish.
I gave Your Nest every opportunity to resolve the issues professionally, but was met with poor communication, zero accountability, and a complete lack of care. I even offered to resolve the problem myself, but they refused and insisted on using their own contractor. The standard of work was unacceptable, leaving me to spend my own time putting things right.
What made the situation even worse was the way the owner, Ben, spoke to me. I found his manner completely unprofessional and, in my experience, his attitude towards me as a client was disrespectful and unacceptable. No customer should expect to be spoken to in that way.
Rather than accepting responsibility or trying to reach a fair resolution, they dismissed my concerns at every stage. The entire experience was stressful, frustrating, and completely avoidable.
The service has been so poor that I have started a Small Claims Court claim to recover the costs I believe I have incurred as a result of how this matter was handled. I genuinely hoped it wouldn’t come to this, but after exhausting every reasonable attempt to resolve it, I felt I had no other choice.
I would never use Your Nest again and would strongly encourage anyone considering them to think twice.
And before Your Nest posts one of their usual polished reply explaining why none of this was their responsibility, please don’t be fooled. That will be their version of events. This review reflects my genuine experience as a customer.
Curtis · 20 July 2026
Agent replied · 20 July 2026
Hello Curtis,
It is clear you are perusing some bazaar vendetta at this stage. We want to be clear, we do not cut corners for landlords.
Thank you for taking the time to leave your review. We are, of course, disappointed to read it. However, as you anticipated, we must firmly disagree with your version of events.
For the benefit of anyone reading this, here are the facts.
Before your property was ever let, we spent well over a year attending the property on numerous occasions, providing advice and guidance throughout your renovation at no charge. Once the property was ready, we successfully let it and managed it for over two years without a single void period, ensuring all legal compliance, certification and tenancy documentation remained fully up to date throughout.
At the end of the tenancy, we carried out a formal check-out inspection on your behalf and identified two issues requiring attention: cleaning and evidence of rising damp which had affected decoration. You instructed us to arrange the cleaning, which was completed within 24 hours. You subsequently chose to undertake the decorating yourself, which was entirely your decision. The whole process was completed over a weekend. This is a fantastic turnaround for any agency, you r new tenant then moved in on Monday.
Following the check-out, we successfully recovered the cleaning costs from the tenant and credited these directly to you.
The decorating was an entirely separate matter. Unfortunately, despite repeated explanations, no invoice was provided to us within the timescales required to enable us to pursue a claim through the tenancy deposit process. Furthermore, the damage appeared to be associated with an underlying damp issue rather than tenant negligence, meaning any claim against the tenant would, in our professional opinion, have had very limited prospects of success.
Rather than accepting this advice, you demanded that YourNest reimburse you directly to the tune of £600. We could not agree to do so because we had fulfilled our obligations as your managing agent and there was no contractual basis upon which YourNest was liable for those costs.
Despite the difficulties that followed, we released you from your management agreement early at your request. We also suggested that, if you genuinely believed we had acted improperly, you refer the matter to our independent Property Redress Scheme so that your complaint could be considered by an impartial body. Instead, you chose to commence court proceedings, which ultimately did not progress successfully.
Throughout this matter we have acted professionally, complied with our contractual obligations and followed the correct procedures. We have comprehensive inspection reports, photographs, correspondence and records supporting every stage of the process.
We appreciate that not every client will agree with every decision we make. However, our responsibility is to act in accordance with the law, our professional obligations and the evidence available, not simply to pay claims with which we do not agree.
We genuinely wish you well for the future and are pleased that both parties have now moved on.
For the avoidance of doubt, we have included the original check-in and check-out videos below. Rather than relying on conflicting accounts, we invite prospective landlords and tenants to review the evidence for themselves and decide whether the condition shown represents tenant damage, a management failing, or an underlying property defect for which the property owner is responsible. Additionally we notified the landlord of this issue the same day, and made plans to correct the issue before the new tenants moved in.
Check out:
https://youtu.be/qRta52WvgxY
Check in:
https://youtu.be/JVKhXNBPVz4
★★★★★ 1/5
TrustpilotShop Around
I would be more inclined to leave a review, if I wasn't pressured by the staff. Basically being told to leave a 5 star review before leaving the office. Makes me think how many of these reviews are actually genuine. There is such a high turn around of staff, you phone one day and the next staff are no longer there. Staff with poor English is difficult. I decided to rent elsewhere. Also they rent for other agents, so if you look around you can get rent much cheaper for the same property
Kimberley · 21 February 2025
Agent replied · 26 August 2025
Dear Kimberly,
Thank you for reaching out. We have carefully checked our system and are unable to find any record of you as a tenant or applicant. Could you kindly provide further details regarding your association with us?
We take all feedback seriously and would like to clarify that we have never asked anyone to leave a five-star review. Like any company, we encourage those who have had a positive experience to share their feedback.
Regarding your comments about our team, we would like to emphasize that we have maintained a stable staff since 2019, with only one team member leaving to pursue a different career path. We are proud to be an equal opportunities employer and are committed to supporting all of our staff. If you are referring to our colleague from Iran, she is a valued member of our team and an excellent administrator who continues to improve her English skills.
Additionally, we have reason to believe that this review may have been influenced by a third party, potentially a former tenant currently involved in legal proceedings with their landlord due to unpaid rent. If this is the case, we kindly request that any concerns be addressed through direct communication rather than through a public review. Should you wish to discuss this further, we encourage you to reach out to our team via email.
As you have also mentioned that you are a new customer and then commented on the history of the business this indeed fortifies our belief that you have been instructed by a third party.
We appreciate your time and understanding.
★★★★★ 5/5
GoogleSophie was amazing! She was warm, professional and incredibly easy to talk to. She made the whole experience enjoyable and stress-free, answered all my questions and went above and beyond by kindly dropping me back to my accommodation afterwards. Thank you so much for your kindness and excellent service. I highly recommend Sophie and Yournest!
Aprilene · 18 July 2026
★★★★★ 5/5
TrustpilotSmooth process and helpful staff
I had a really good experience using YourNest’s letting services in Leeds. Kaiser responded immediately to my enquiry, showed me around, and was happy to arrange a second viewing while answering all my questions. I’d also like to thank Nee, who was very helpful and thorough in addressing all my concerns. Overall, YourNest made the process smooth and supportive.
S · 19 September 2025
Agent replied · 26 September 2025
Thank you so much! It really is always a pleasure helping lovely people find a new home. I’ll pass this on to the team, and I know they’ll be so grateful too.
★★★★★ 5/5
GoogleBooked in a couple house viewings and Sophie was really accommodating, offering us refreshments whilst we were waiting, and communicated really well when it came to figuring out the right options for us. Overall really good experience all-round
Adam · 13 March 2026
Agent replied · 13 April 2026
Hello Adam, thank you so much for this review. Looking at the diary you are booked in to come back and view some more houses with us. We look forward to seeing you then.
★★★★★ 5/5
GoogleSoph was great when showing us around the house, answered all our questions, and even got in touch with the landlord about a few specific things we wanted to know. It’s also been really easy to get hold of the team by phone or email whenever we’ve needed anything. Would definitely recommend
Hayley · 13 July 2026
★★★★★ 5/5
GoogleAs a Chinese international student renting a place on my own in the UK for the first time, I feel really lucky to have found Yournest. The whole rental process, from booking a viewing to moving in, went super smoothly. Ben was like an old friend when showing me the place, answering all my questions openly and honestly. And Laura, who I spoke to over the phone, was very clear and professional, which I really appreciated. One thing that really stood out was that there wasn’t a desk and chair in the room when I viewed it, but after Yournest spoke with the landlord, they arranged for a desk and chair to be added, which I’m so grateful for. Yournest manages to strike a perfect balance between being professional and personable, which made me feel really comfortable. I’m all settled in now and already enjoying my afternoon tea in my new home!
李玥 · 16 September 2024
Agent replied · 23 October 2024
Thank you so much for this, we hope you enjoy your new home. Let us know if we can help with anything else.
★★★★★ 5/5
GoogleI met up with Sophie to view an apartment today and she was really welcoming and gave me all of the information I needed. She is a lovely, genuine person eager to give us answers and ideas. I’ve found this letting agents to be really easy to work with and they definitely care about you finding the right home.
Phoebe · 18 July 2026
Agent replied · 20 July 2026
Hello Phoebe, We are over the moon to hear you had a good experience with Sophie, long may it continue!
★★★★★ 5/5
GoogleKev was fantastic in advising me on how to handle my mould issues within the flat. He was detailed in how to take care of things and didn’t brush me off like others in property management. He was a life saver ! Cheers Kev
Ross
Ross · 16 September 2025
Agent replied · 13 April 2026
Thanks Ross, you know where we are if you need us 👍 …
★★★★★ 5/5
GoogleI had a very positive experience with YourNest. I was lucky to communicate with a letting agent David Jenkins throughout the process , and he was always quick to respond , helpful , and easy to reach whenever I had a question. Thanks to his clear communication , the whole process was very straightforward and I had no major issues arranging everything. I really appreciated his help and would happily recommend YourNest based on my experience.
Haden · 19 September 2026
★★★★★ 1/5
TrustpilotSTUDENTS BEWARE
As Tom can't respond to your comments below I will on his behalf. First let me tell you that we all have a good understanding of this case, we all shared information with the guarantor you mention as we set up a group chat to discuss this case.
I agree that the property was not left in a good state, however you fail to mention that it was like this when they moved in. It was cleaned by the lads and their families before they moved out and I was told by the guarantor that it also needed cleaning before they moved in which was done by the guarantor but begs the question of why it was not already cleaned when the previous tenants moved out. Did the landlord consider that it was okay then or did you claim for cleaning from the previous tenants and it just never got done?
Also in this same paragraph of your response to Tom you state that "it is for us to assure your property meets minimum standards of safety". In the video done by Sophie Doyle she points out that there is no banister or lighting on the stairs to the basement room. These were never there when the lads moved in and you claim that this is a minimum standard of safety? Also in the video was the broken top step of the attic room which Miss Doyle also pointed out was dangerous. This was highlighted on the check-in inventory but throughout the tenancy was never fixed - is this covered under minimum standards of safety too?
Are you happy to here (should be hear) that they got their deposit money back? Your claim that the TDS sides with the tenant is not simply not true. The TDS is unbiased and only deals with the evidence presented to them. In this case the TDS clearly believed our guarantor as she and her family were the first ones in at the beginning of the tenancy and had documented everything on the check-in inventory you gave them. You tried to claim for damages that were already there and increased the amount once the process began - to scare us off? Coincidently you also tried this tactic with his girlfriend's claim too.
We are aware that you are not supposed to profit from the deposit but there is a section in Tom's contract that is regarding fees and specifically "End of Tenancy Cleans £21 per hour". I am pretty sure that it is not lawful to include this as the Tenant Fees Act 2019 states "You can not require a tenant to use a particular company to clean the property". This means that, if you decide that it needs a clean, you can not just send in your contracted cleaners and take this out of the deposit - so why is it listed as a fee? You should consider yourselves lucky that we have not taken this to Trading Standards as a breach of the ban.
Tom may not have experienced other letting agencies but I have both as a tenant and a landlord and I would be appalled if my agency treated tenants the way you do. Rental properties should be safe to live in and you have an obligation to request that landlords replace or indeed install broken or missing fixtures and fittings. In your video Miss Doyle says "it is the worst house I have ever seen". This is not because it was not clean but due to such things as the dripping walls possibly caused by a problem with the roof (which could not be due to tenants negligence) and general wear and tear that was already there, and documented, at the start of the tenancy. Do you ever inspect these properties before you let them out or just wait until someone makes a claim to the TDS?
I believe that YourNest are taking advantage of the naivety and vulnerability of students, who have possibly never lived away from home before, to deprive them of the right to live in a clean and well managed property. I don't care how many students are entering and leaving your properties as term time approaches, you are charging rent to these students, who pay your salaries, and it their right to expect the properties to be clean and safe on arrival. In the negative comments YourNest say things such as "another bad review effecting (should be affecting) the livelihood of everyone who works here and all their families and homes. This is why students get a bad reputation of entitlement because of people like you not understanding the process behind what is required and demanding everything", These same students are paying your salaries and EVERYONE has the entitlement to get the service they are paying you, as the landlords agent, to provide, they have no need to "understand the process". If you did a better job you would not be getting bad reviews and I would suggest you start with educating your staff in basic English. There are atrocious spelling mistakes in your responses making YourNest look unprofessional and, by the way, it is everyone's right (not "rite" as you spell it) to complain about a bad service.
Tracey · 14 February 2024
Agent replied · 24 February 2024
Hello Tracey.
Tom can respond on trust pilot, we can have a two way conversation it is one of the advantages of being on here.
I suspect you are working from third party information as you are not our tenant and what you are saying is simply not true.
I personally bent over backwards for this group for 2 years (yes the tenants renewed because they were happy with us) and we educated them on how to get your deposit back even though the property WAS NOT LEFT CLEAN BY THE THREE STUDENT BOYS WHO LIVED IN IT, meaning the new tenants complain when they move in and the loop continues, we get it cleaned within a few days and deduct the difference then educate them on dispute process WHICH IS CORRECT. 63 thousand students move that day (not just a few) and we work solidly for 48 hours ensuring ALL TENANTS move in safely. WE DO NOT want them to move in with such a quick turn around THE STUDENTS DEMAND THIS START DATE SO THEY ARE NOT HOMELESS! we would much prefer it to be a week later. Student Lettings ARE NOT the same as professional Lettings in any way.
We operated EXACTLY as we are permitted to within the restrictions we are set as an agency and did everything well in the time frames set out. We make ALL tenants aware it can take a couple of days for cleaners to get around all the houses when they move in and when they let the house, the student tenants even sign a form to say this has been explained to them.
Your review is damaging to the hard working people in this business who rely on us to pay mortgages and rents in a very hard time, a lot of them recent graduates themselves as we work with the university on graduate schemes.
I have taken this extremely personally as the gtors had my personally Mobile number and I responded quickly all day and night and reacted extremely quickly understanding the vulnerable nature of the tenants but you wouldn’t know that because YOU ARE NOT OUR TENANT OR CUSTOMER.
Please educate yourself correctly on how our industry HAS to work and that we do NOT OWN your property and need to follow a process. We only hold a small retention and HAVE TO BY LAW get authorisation for anything that is not a welfare issue as we deal with CLIENT MONEY AND FOLLOW CLIENT MONEY LAWS!
This is why our industry has the highest mental health issues in the UK and second highest suicide rate because it does not matter what you do it is a thankless job. All the late night call outs because YOUR TENANTS lost keys that we never charged or because THEY COULDN'T TOP UP A BOILER WHICH IS USUALLY A TENANT RESPONSIBILITY etc etc all forgotten about when we need to charge for a bit of cleaning, all the phone calls and extra effort just for somebody who wasn’t involved or has any understanding to leave a 1 star review.
We did everything we could for these tenants and luckily I have all the messages of praise we were given on both our phones and emails. I am sorry the deposit return process was not as smooth as you would like but we have a process laid out by every governing body that WE MUST FOLLOW and we did that exactly to the book, including telling you HOW TO DISPUTE your deposit deductions.
I suspect some of this is born from the predigest of dealing with the agent you did and her strong accent, she had made us aware she felt this was an issue and that every piece of help she offered was met with hostility.
All our students are very safe, and always well looked after and this is why we have the best reputation in our industry.
P.s. spelling is just a form of snobbery, I am dyslexic and know that confusing “rite for right” makes no difference to the efforts we make or our service! but I have no doubt I have accomplished more than you probably will ever, especially if you have time to leave fake reviews. This just highlights your prejudices which is surprising given that people in the house had autism and were given much more help than our other tenants.
We CANNOT make any money from your deposit by law
★★★★★ 1/5
TrustpilotDaylight robbery
Daylight robbery. Yournest have attempted to hold my deposit and make me jump through hoops to get it back. Go to the end of this review to see how to get your deposit back and other companies that are far more reliable.
Throughout my 2 years staying at a Yournest property, they managed to be semi reliable, fixing some issues, like the floor panels and completely neglecting other issues like the smell in the downstairs basement made by the sanitary box by the toilet. Resulting in the bathroom being unusable at times.
At the end of our stay, we cleaned the house top to bottom. Once our 2 years were up and we left the house, Yournest took our deposit. They claimed we didn't clean the house and it was so irreparably damaged they couldn't house anyone during the next year (Even though I've seen lights on in the house). We took the claim to TDS (Tennant deposit scheme). Once we did this Yournest claimed they deserved even more money. I believe this is a retaliatory act, like a child who cries because their toy has been taken away.
We asked for "proof of inventory" so Yournest sent a video as "evidence" of the state we left the house. The video was shot by SOPHIE DOYLE claiming to be a cleaner. The ironic thing is, under "meet the staff" on the Yournest website, SOPHIE DOYLE claims her hobbies involve acting "because I can anything or anyone for a while". During the video Sophie showed off holes in the walls, commented on the smell in the basement, showed off a fridge, condensation on the walls and the window and many other things. These were all reported to Yournest and we had photo proof of them before we moved in. This video highlights Yournest's negligence to the properties they own. TDS also seemed to think the same thing because we got out whole deposit back. My girlfriend, who also lived in a Yournest property for 2 years wasn't as lucky.
Yournest made us jump through hoops to get out money back and they'll make you do the same because other ex-tennants have made reviews commenting on their predatory practices.
Yournest know that once a students don't have a lot of experience with houses, mortgages and bills. Instead of treating students with the support they need, yournest attempt to steal your deposit, lie about the state of the house and run away with an extra £600.
HOW TO GET YOUR DEPOSIT BACK:
Take photos of EVERYTHING, I can't state this enough, Yournest used a 12 minute video attempting to claim we made the house the way it was.
Report how the company has unfairly claimed your deposit back.
Demand proof of inventory, this will make Yournest prove why they are claiming the deposit. Hopefully SOPHIE DOYLE will film another video. (you'll get a good laugh out of it)
COMPANIES BETTER THAN YOURNEST:
Anyone else. Honestly anyone. I reported some issues several times and Yournest did nothing about them.
NOTE TO YOURNEST:
I know you're reading this and I can't wait to see what reply to this review with. I see you replying to other reviews with totally unprofessional and nasty statements. You can lie through your teeth but hopefully this review and others like it will shine a light on the hypocrisy and negligence your company ethics represent.
If I could give this company zero stars I would
Tom · 11 February 2024
Agent replied · 24 February 2024
Hello Tom, Thank you for your review and we always value customer feedback.
I have a good understanding of this case as it was mostly myself dealing with this. I am surprised to hear from yourself however as it was typically a nice Guarantor I dealt with and i have not spoken to you before so i suspect you are working on some second hand information.
I know this case very well as we were aware people in the house had autism which is why we solely dealt with the g/tor and she was the only person to place reports through to us. I can assure you that all maintenance requests were dealt with very quickly (from lost keys, to leaks and a million other issues, so quickly in fact that the g/tor had both my personal number the maintenance mans personal number). Our maintenance guy had instructions to go day and night to repair any issues he could (within the retention limit we held for the landlord) as you were seen as vulnerable tenants. He also repaired the floor several times for you which was looking tired but you must appreciate this is not owned by us and we cannot authorise a new floor we can only repair it. The laminate floor was tired and had started to separate in areas but was always repaired.
The property was not left in a good state Tom I need to disagree with you, in fact it was extremely poor. We did however advise the landlady that we wanted to refund your deposit in full given your circumstances but again this decision is not down to us. If the landlord wishes for us to claim on the deposit for the cleaning then it is our duty to do so (the same way it is for us to assure your property meets minimum standards for your safety) and this is what we did. We informed you how to dispute the deductions to help you, not to hinder you. We then submitted our evidence (at no point does our letting agent doing the inspection claim to be a cleaner) and a ruling was made by the TDS and I am happy to here you got your money back. The TDS do typically side with tenants and we have no issues with this.
As you mention, perhaps you do not have a lot of experience in lettings so please allow me to clear a few things up.
We cannot legally make any money from your deposit, this only goes towards paying contractor invoices. It has been illegal since the fee ban in 2019. It would be a lot easier for us to just give your money back.
We cannot force a landlord to replace something if it is the same as it was when you viewed the property.
The TDS hold your money for a reason and we will always help you try to recover it. We are an agent, we mediate between two parties.
I would just also like to say that at no point have any of us been "Nasty" in fact we have never spoken to you only to the guarantor who has been truly wonderful and has also sung our/my praises several times for the extra effort we have put into looking after your property.
If you have any questions or want to pop in to see us you are more than welcome, our doors are always open and anyone that knows us knows we do the very best we can.
Finally. You were checked in and out correctly, supplied with every correct piece of documentation when you moved in, all your statuary checks and certificated supplied throughout your tenancy, a 24 Hour maintenance line supplied, and in the end a good chunk of your deposit returned due to the information on disputes we provided you with. I think looking at this case we did our job completely correctly and within the legislative boundaries we had been set as a registered letting agent. I suspect when you experience more agencies you will come to appreciate exactly what we did here.
The only piece of information I can see from you Tom is when you emailed in 2021 asking to renew your tenancy for a following 12 months? which we of course did you for you. I suspect this review has been left in vengeance after the deposit issues, but again we are just the agent and try our best to advise all sides.
★★★★★ 5/5
TrustpilotGreat Caring Service
YourNest have been marketing and finding great tenants for me for several years. Again this year they managed to let all my properties within 2 weeks of them going on the market. indeed, one property was let in 3 days!
To date all the tenants they have found have been excellent in terms of prompt rent payments and in looking after my properties. This is due to them understanding my requirements and establishing comprehensive vetting processes and procedures. The staff are friendly and efficient and maintained a good level of communication with me during the letting process. Every time a property was let I was immediately informed by a phone call or text! I am delighted with the level of service, particularly from Sara and Ben and will continue using their services for many years to come.
Das · 24 July 2026
★★★★★ 5/5
GoogleI’ve had a really positive experience with YourNest. The whole team has been friendly, responsive, and professional throughout my tenancy. Any maintenance requests were handled quickly, and the communication from the staff was always clear and helpful. The check-in and check-out processes were smooth, and they made everything very easy to manage. It’s great to deal with an agency that genuinely cares about its tenants and keeps things well-organised. Would definitely recommend them to anyone looking to rent in the area!
Arya · 16 October 2025
Agent replied · 27 January 2026
Thank you Arya, Always a pleasure please do let us know if we can help with anything else.
★★★★★ 5/5
TrustpilotLandlord Review
I have used Ben and his team for 8 years now and I cannot recommend them enough. They look after tenants with great compassion and always look to support them in ensuring their tenancy is supported for the whole duration and ensure landlords keep their properties up to a high standard.
As a landlord I feel my property is looked after and is now in the best condition for my tenants. I am always notified of issues and advised on steps to take as and when required, but left to make the final decision.
Josh · 27 September 2023
Agent replied · 16 November 2023
Hi Josh, it has been our pleasure letting Harold road for you. Long may it continue.
★★★★★ 1/5
TrustpilotAvoid Your Nest
The house was left in terrible condition when we moved in (pictures to prove this) All tenants spent hours cleaning the house before we moved out to a much cleaner standard than what we moved in to, yet Your nest deducted £608 from our deposit for cleaning charges. The oven was disgusting when we moved in (we have pictures to prove this) yet they charged us for an oven clean when we moved out for something that the previous tenants before us had done. There was raw meat left in the bin when we moved in and I had to spend 4 hours defrosting the freezer just to try fit any of my food in. They left us a link on a piece of paper to report maintenance issues which we reported several when we moved in including a broken banister, broken tap and a broken hoover (we have emails to prove these were reported), however it took months to fix the bannister after finally ringing them up to ask if they’d seen the reports which they did have at their end. The other issues were never fixed, and I had to resort to bringing my parents hover back and forth from home just to hoover the house.
It took 3 emails and a phone call for them to finally respond to our emails about the deposit deductions. Your nest still refused to give anymore of our deposit back even though we left the house in a significantly cleaner state than what we found it and even providing proof of how unclean the house was when we moved in.
Your nest have literally rung us to ask us to take down our bad reviews of their business, but due to the terrible experience we have had we will not be doing this. The fact that we have photographic proof to show the state of our property adds to the validity of our claims. Avoid this company, their customer service is appalling!
As you can see from the reply!
Isabel · 30 August 2023
Agent replied · 16 November 2023
Hello Isabel. I have just had a lengthy conversation with your housemates regarding This and am very surprised to get another response from you. you really need to communicate with each other especially as you agreed to the deductions via email! .
Again.
The deposit is only for cleaning, we forward the cleaning charges from the cleaners and do not make a penny from it!
The vacuum cleaner was reported to a contractor not us, contractors DO NOT WORK FOR YOURNEST which we tell people time and time again, the new tenants reported it correctly and we replaced the part within two days.
we have 24 Hours to clean 80 houses at a time 65,000 student tenants are moving on the same day. We get to ALL our houses within 3 days of you moving in and we never premise it will be clean the second you move in but people forget this, we ALWAYS clean all our portfolio. We CANNOT work miracles over student changeover. we literally work 24 hours a day in this period making sure everyone is in.
I called and specifically said "I will not ask you to take down your bad review" so this is a lie! but clearly the issues all revolve around communication as the issues were not reported correctly and that is the tenants fault!
All throughout your tenancy we made sure that all 40 of your maintenance tasks were completed (when correctly reported), that all your statutory documents were undertaken and you lived in a safe home that was compliant with every regulation. We provided a 24 Hours emergency services and always answer the phone.
As i just explained to your housemate you can dispute this with the TDS and I WILL HELP YOU WITH THIS but rather than send an email as i asked you have written another bad review effecting the livelihood of everyone that works here and all their families and homes. This is why students get a bad reputation of entitlement because of people like you not understanding the process behind what is required and demanding everything. We moved in 1000 people that day and almost all of them are happy except you which we think is a good conversion.
We have videos of the property when you moved out, we have cleaning invoices and photos along with your check inspection, your returned inventory and your check out inspection. I am sorry that you think you left the property clean but you did not and this review is petty and damaging to hard working people. I hope when you rent your next home you will realise exactly how much we did for you!
★★★★★ 5/5
GoogleI’ve got a property through this letting agency and I must say they are real professionals who know what they’re doing.
The process was seamless once all the documents were submitted from my end.
The customer service is at par given that they answer each and every query ASAP, specially the person named Zayed who took me around the properties and handled my case without interruptions and smoothly, alongwith Radhika who was of great help.
I would 10/10 recommend this agency.
Mahiwal · 16 September 2025
Agent replied · 13 April 2026
Always happy to help.
★★★★★ 5/5
GoogleYournest offers the best of professionalism, warmth, expertise and knowledge in finding current and prospective tenants a new place to live.
Students who are coming to live and study in Leeds should reach out and call into the office where they will be met with staff who are passionate about the property rental experience and finding them the perfect place to settle whilst undertaking their studies. The business prides itself on only having the highest quality properties and indeed, if one did not reach their standards, it will not be taken on. The customer experience is more important than anything and they will bend over backwards to ensure that every detail is thought about and covered.
To complete the experience and to celebrate finding your perfect property, they even have their own beer on tap!! What better way to finish the process and know that the next year is fully sorted by raising a glass to this.
After visiting Yournest, you will not find a better property management company in Headingley and further afield.
Stop reading, go visit them at 44 North Street, Headingley. Leeds.
I wish them continued success.
Kev
Kevin · 16 September 2025
Agent replied · 13 April 2026
Bless your cotton socks!
★★★★★ 5/5
GoogleI stayed in Morley in a lovely area and beautiful house . The people inside the house was nice and quite . About the staff,they was wonderful, helpful and kind. I really like it . I definitely recommend. 👍🏻 …
Marius · 2 July 2026
Agent replied · 7 July 2026
Thanks, that has made our day 👍 …
★★★★★ 5/5
GoogleEveryone I have spoken to has been super friendly and super apologetic when our original viewing was cancelled and worked around my partners work schedule too.
Skye · 22 September 2026
Agent replied · 26 September 2026
Skye we really appreciate this, thank you for the positive feedback it means a lot to us all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
