Douglas Allen Hornchurch reviews in Havering

★★★★★ 5/5

Trustpilot

Thank you all the team

Thank you James, Jess and all the team for selling my flat so smoothly from start to finish You all really helped me to fill in my forms as I didn’t have a clue what to do I haven’t moved for over 15 years so didn’t know where to go or what to do but you all made it easy for me I know when my mum n dad are moving soon they will be coming to you and only you Thanks again Peter cook

Peter · 26 August 2021

★★★★★ 4/5

Google

Great service, Abbie Hill was so helpful she understood what my requirements were and sent me a property with the full spec. She also encouraged me to see the property and clear me doubts when I was unsure. Thank you Abbie for all you help, we would not have gone through and brought the house if not for you.

Humi · 24 October 2023

★★★★★ 5/5

Trustpilot

Amazing Team at East Ham...

I cannot recommend enough the great team at the East Ham branch of Douglas Allen. We were the buyers when using Douglas Allen. All too often in London, the agent only works hard for the seller, not in our case. Maureen and the team worked tirelessly through what was a complicated and tricky sale. There were many occasions where Maureen would be working late into the night and during her days off to ensure that the sale stayed on track. Throughout our journey buying a property, we came into contact with a lot of agents in East London. None were as friendly and professional as Maureen and the team. They all went above and beyond and totally exceeded my expectations.

JAMES · 2 July 2021

★★★★★ 5/5

Trustpilot

What a kind and helpful man Nasir at Douglas Allen East Ham is

Although I'm not planning any immediate move, I'm nevertheless interested in keeping track of conditions in East Ham and Beckton, the areas I'm most likely to return to. I therefore decided to call a few of the local estate agents to try and get a general flavour of the current situation.The first three or four agents I spoke to were polite enough, it's true, but it soon became pretty obvious that they weren't really interested in speaking to someone who only MIGHT be coming back to East Ham to live. Then I discovered Nasir at Douglas Allen. His attitude was entirely different. The fact that I was calling about what's only a possible future move seemed not to be of any great importance to him. Not only was he happy to discuss the situation at the moment, but he actually went as far as inviting me to phone him for updates as often as I needed them.If and when I do decide to launch my move back to East London, Nasir is who I'll be calling first, that's for sure!

Jeremy · 1 July 2021

★★★★★ 5/5

Trustpilot

Douglas Allen East ham - The Ace team

I have recently dealt with Maureen, Hassan and Nasir from the East ham branch. In my experience I have found them to be very friendly, honest and transparent in all our interactions. From the accompanied viewings, to the follow up, they took care and time to diligently capture and address my specific needs. How they conduct themselves professionally, the manner in which I am addressed and their attention to details definitely warrant commending! I felt very valued and can't highly recommend the East Ham team. Kudos to you, especially Nasir for being so patient and ever so helpful with me! Keep up the fantastic work and maintain the high bar that you have set!

MAJ · 21 May 2021

★★★★★ 5/5

Google

We first met Such in her professional capacity as an estate agent, and from our very first meeting she immediately put us at ease with her calm, reassuring, and professional manner. As the weeks progressed, we became increasingly impressed …

John · 16 March 2026

★★★★★ 5/5

Google

I would like to thank all the staff at Douglas Allen for the highly professional way that they dealt with the sale of my house. It was not an 'easy' sale and they were steadfast in their attitude, application and dedication through some difficualt periods in finding a buyer and making sure the sale went as smoothly as it could. I would certainly recommend them and would definitely use them again. Mick Dickinson. Blacksmiths Lane sale.

Michael · 19 March 2025

★★★★★ 4/5

Trustpilot

I sold my house in January this year…

I sold my house in January this year through Douglas Allen Woodford Branch. Stephen Ford handled the sale from the start and throughout the process to completion. The buyers were first timer; a bot slow and pedantic. Stephen was an excellent professional in guiding both parties to speed up the process. Towards the end the buyers were a bit niggly and Stephen offered to go a put sealant to remedy the problem over the weekend as I lived in Nottingham. He went the extra mile in concluding this sale. My sincere thanks to Stephen and Woodford Branch.

Mr · 13 April 2021

★★★★★ 5/5

Trustpilot

highly recommend chadwell heath

easy transaction, made selling a house feel very easy with no hassle. first met Douglas Allen Chadwell heath office manager Michelle, who came to value my property which was one of the more expensive properties in the area, Michelle tailor made a bespoke marketing for my 5 bedroom property which worked a treat. we had received multiple offer within 3 weeks of marketing . Hasan had conducted all the viewings with covid precautions yet up sold the property to every viewer. we got an above asking price offer which they had negotiated and allowed me to get £10,000 more then the asking price. i cant thank Michelle & Hasan enough , highly recommend Douglas Allen chadwell heath office

Michael · 9 March 2021

★★★★★ 5/5

Google

I highly recommend Douglas Allen Agency. Daniel and Chelsea were very helpful and helped with every step of the sale.

Kristina · 10 April 2026

★★★★★ 1/5

Trustpilot

I found the East Ham branch to be a bit…

I found the East Ham branch to be a bit of a nightmare and somewhat manipulative, first Maureen was really charming, and I realised later pumped me for info, about the lowest price I would take and saying fixed fees that turned out to be without VAT and to have all sorts of other charges added on. So fees were way more expensive than I had thought l. On the plus side they did get a buyer really fast, before they even advertised in on line and I was stupid enough to say yes at the bottom line which was represented to be the the buyer having scraped together every penny they could. (That turns out not to be quite right as they are going to remodel the house their surveyor told me)If you agree a fixed fee they work for the person buying to secure the sale and not for you. And they will put pressure on you to meet unreasonable demands even after you ah e formally said no via your solicitor rather than point out to the buyers that they are asking for things never normally done and only days before exchange and completion. In hindsight I would never again use this firm and have real concerns about the ethics of someone who isn’t up front about fees, hides the VAT and additional charges until you get the paperwork with small print and who is open about advertising at inflated price so that buyers feel they are getting a bargainAvoid fixed fees and they might actually work for you

Elane · 8 February 2021

★★★★★ 5/5

Trustpilot

Excellent work Linda

Excepted an offer for selling my property at the end of July. Great, but things where moving so slowly, not being updated with anything, just was left in the dark. Then Linda came on board and things started to get moving, she kept me posted and actioned everything which had to be dealt with immediately, she really bent of backwards to get things done. Eventually I completed early December with the great help from Linda.Thank you Linda for all your hard work, very much appreciated.

Belinda · 4 February 2021

★★★★★ 5/5

Google

Douglas Allen are a brilliant estate agents. David Tomlins is a credit to this company, he really helped the family through the sale of our Grandparents property - This led me to use him again in future and it's safe to say, if I'm looking to sell or buy he will always be my first person to call.

Riley · 29 March 2025

★★★★★ 1/5

Trustpilot

Worst estate agents in the country

Worst estate agents in the country , dealt with barking-side office . And was gobsmacked to see how they do business , mortgage broker and manager does doggy dealings . Doesn’t have the sellers best interest at at heart . Only care about how much more cash they can make . Avoid at all costs , the broker Faisal , out right said to me give me cash to get house.

Arfan · 23 June 2022

★★★★★ 5/5

Google

undertaking my first remortgage was always going to be a daunting task however with the help of Ryan Gifford and his team, they made the process a lot less intimidating. From our initial meeting, Ryan already set down a marker as to how our dealings with him would eventually run by staying late to accommodate our busy family and work schedule. He ran through a lot of detailed options, explained the Pro's and Con's of certain choices, explained how the whole process worked and pretty much was there from the start to finish. On behalf of my family we would like to extend our profound gratitude for the professionalism and care extended by Ryan and his team.

Bryan · 24 October 2020

★★★★★ 5/5

Google

Highly recommend I'm very pleased I used Ryan as my mortgage broker. As a First Time Buyer, the process was always going to be stressful as I have never gone through anything like this before, however, Ryan and the team helped ease the stress of it all. I can only say great things about my experience with Ryan. I didn’t think I could get a mortgage for the property I wanted, but Ryan secured one for me, taken the strain away throughout the process. Nothing was too much trouble for him. Ryan was quick to get back to me and held my hand throughout the whole process, providing information and recommendations for any issue encountered. Thank you thank you thank you

Michael · 24 October 2020

★★★★★ 5/5

Google

We've been impressed by the professionalism of Douglas Allen after we switched our sale to them after 20 months of stop-start progress with another local agency. Douglas Allen quickly and impressively remarketed my mother's property, securing a strong reliable offer within two weeks. Tom kept us promptly informed of developments, passing on clear and full information to help us make sense of the process. Tom worked proactively with us to solve any issues and make any practical arrangements required to keep things moving. This was supported by Chelsey's great work as sales progressor. When we first chose an estate agent, it was a very close decision between Douglas Allen and another local agent. I only wish we'd made the decision the other way or switched to Douglas Allen sooner. This would have saved my mother (in her late seventies) a lot of the stress of leaving the family home. Thank you.

Iain · 24 October 2020

★★★★★ 5/5

Trustpilot

Great Experience

Jess, James and Kaitlin were brilliant. They provided us with a lot of information from the start, clear communication throughout and also the portal is great to track your viewings, offers, feedback etc. They were very knowledgeae about the market and even helped us by letting us know about other properties that were coming onto the market that could be a fit for us. Fee is on the high side compared to other agents but going with a cheap option isn't always the best idea as we found out prior to working with Douglas Allen.

· 14 October 2020

★★★★★ 5/5

Trustpilot

Outstanding service and support…

Outstanding service and support throughout!Given the challenges posed by COVID my girlfriend and I were delighted to secure our first home together in a swift and easy manner, thanks to the help and support of Harrison Thomas at Douglas Allen. Harrison was supportive, friendly and accommodating from day one and by far gave us the best first impression and experience out of a number of Estate Agents that we had viewings with. He helped us with his expert knowledge on the property and situation regarding the purchase and supported us throughout the process through to completion. I'm really pleased with Douglass Allen and Harrison's exceptional customer relationship skills.

Brad · 12 October 2020

★★★★★ 1/5

Trustpilot

AVIOD

Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset.

Alice · 31 January 2026

★★★★★ 5/5

Trustpilot

Douglas Allen Chadwell Heath

Hi Michelle,We are sending this kind note to thank you for helping to sell our property so quickly and during the coronavirus period.We were unsure who to go with. When we met you we knew that you would somehow obtain a sale quickly and help us through the process. The warmth and customer friendly service received was excellent. Please send our thanks to Tanya and your team, including the people at the end of the phones. Kind regards

Denese · 15 March 2021

★★★★★ 5/5

Trustpilot

Dealt with Luke all the way thru Sale…

Dealt with Luke all the way thru Sale also Ian Adam and Matthew plus others, all polite and on the ball. Plenty of communication and advice if needed. And throughout sale a constant amount of viewings. No complaints about the firm very professional.

Ginny · 26 June 2024

★★★★★ 5/5

Google

As first time buyers Douglas Allen were amazing!! A big thank you to Chelsey, David, Callum and Danielle for making the experience so smooth and always making themselves available if we had any questions!!

Emma · 17 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service

The whole team at Douglas Allen Hornchurch have been absolutely fantastic from start to finish and supported me through the entire process of buying my first home. Despite the challenging environment and the timing of the purchase with the C-19 pandemic, the team were always on hand and kept in regular communication with me throughout the process. I also obtained my mortgage through Ryan who is based at DA Hornchurch and he made the the application process straightforward and effortless. Big thank you to Chelsea for all her efforts in pushing everything along and checking in with me and keeping me (and my mum) updated on progress.

Jimi · 8 June 2020