Douglas Allen Hornchurch reviews in Havering

★★★★★ 5/5

Trustpilot

Excellent Service!

Professional manner of all staff. The Branch Manager, David Tomlins was always available should you need his advice and guidance and with his years of experience this was greatly appreciated in a long drawn out sale & purchase. We must particularly give special mention to the Sales Progressor, Chelsey Baldwin who was absolutely outstanding in all her efforts to get the deals done. Her support throughout this difficult process was invaluable. We would also like to mention Donna, who led all the viewings who was also a lovely friendly lady. We would have no hesitation in recommending Douglas Allen and in particular the Hornchurch Office to help anyone with their house move.

Mr · 28 July 2026

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Trustpilot

Douglas Allen Hornchurch were brilliant…

Douglas Allen Hornchurch were brilliant from beginning to end. Our case was tricky due to selling two properties in order to purchase one bigger property, but David from Douglas Allen lined us up with perfect buyers, coordinating 'open house' viewing days supervised by the Douglas Allen Team, all of whom were friendly, on time and professional.

Nikki · 7 June 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Google

very professional. excellent service. sold in 6 weeks. David and team started marketing process of a challenge set by my previous sale. helped supported a friend whom needed to sell there home for relocation. challenge set .with good news this week, sstc. always updating on progress and meeting our goals on going at present time. and lots emails updates progress next steps. made unique family very happy. now together to the exchange part as part process used in-house conveyancing team . challegevis getting a moving date. thank you to all team you done really proud in getting us on our journey. would highly recommend douglas allen and David's team.

Gail · 13 May 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

We received stellar service from Douglas Allen from putting the house on the market, right through to completion. David Tomlins was very kind, courteous and professional in every aspect. Chelsea Baldwin went above and beyond in helping my elderly father and was very helpful and kind towards him. Chelsea worked really hard to work to a tight deadline and we were very happy with all aspects of Douglas Allen. I would thoroughly recommend - this is the 2nd sale through them.

Ruth · 25 April 2025

★★★★★ 5/5

Google

I had an excellent experience working with Will at Douglas Allen estate agency. His professionalism, attention to detail, and commitment to ensuring a seamless process were truly commendable. During site visits, he provided valuable insights, addressed all queries thoroughly, and followed up promptly to keep me informed. His dedication to client satisfaction and extensive industry knowledge made the entire experience efficient and stress-free. I highly recommend Will to anyone seeking a reliable and knowledgeable estate agent.

Monu · 13 May 2025

★★★★★ 5/5

Google

Had a great experience with Douglass Allen. Daniel Leverton was amazing and helpful in showing us available properties. It was a long search and ultimately ended up going with a property listed elsewhere. Thank you again Daniel for helping us in our journey.

Lejo · 19 March 2026

★★★★★ 5/5

Google

From start to finish I felt completely comfortable and confident that this was the right agent for us. David Tomlins has been particularly outstanding throughout. Upon our first meeting he was honest and informative, and it was clear to see his years of experience and professionalism embedded in everything he said. The team arranged viewings immediately (before photography had even taken place) and were supportive throughout, ensuring regular follow up calls with feedback and questions. Abbie was amazing at our open day and took great care in showing the prospective buyers around the property. Within a few days I had numerous offers on the table and have since achieved above and beyond my expectations in a sale. I have no doubt the team will now assist in ensuring I find the right property for my growing family. I cannot not recommend Douglas Allen enough! I have already discussed referrals with friends and family who are looking to sell. If you are selling or buying a property, make sure you speak to the Douglas Allen Hornchurch team first!

Emma · 28 October 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

Our experience with Tom was great. As foreigners unfamiliar with the local market, we relied heavily on Tom’s expertise and patience. From the outset, Tom took the time to understand our needs and preferences, showing us several apartments across different neighborhoods. Although we didn't immediately find a property that suited us, Tom remained in regular contact, always responsive and ready to assist. His persistence and dedication eventually paid off when we stumbled upon a property that we absolutely loved. Throughout the entire process, Tom was incredibly helpful, offering valuable insights and guidance, which made navigating the complexities of purchasing property in a new country much easier. Tom’s professionalism and willingness to go above and beyond to ensure our satisfaction were truly commendable. His accommodating nature and genuine interest in finding the right property for us set him apart. We are grateful for his support and highly recommend Tom to anyone looking for a property in Essex. Thank you, Tom, for making our journey to finding a home a pleasant and successful one.

Ulas · 23 September 2024

★★★★★ 5/5

Google

I recently completed the purchase of an investment property, and I cannot recommend David, Chelsey, and Claire highly enough. From start to finish, the team was exceptional, making the entire process seamless. They consistently went above and beyond, especially when a little extra push was needed. Having purchased properties through most estate agents in Hornchurch, I can confidently say this has been my best experience by far. Thank you to the entire team for your outstanding service!

Taj · 28 October 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

William Vale was very polite, professional and helpful throughout the whole process. Was a pleasure working with him, and he is an asset to the team

Ar · 26 March 2026

★★★★★ 5/5

Google

The viewing was smooth. Will was really professional and he took his time to take us through the property and answered all questions

Raliah · 16 March 2026

★★★★★ 4/5

Google

The staff at Hornchurch branch was very accommodating, helpful and knowledgeable. Thank you to David and Chelsey who went through the process of my purchase and a special thanks to Danielle, who phoned me and introduced me to my new home. I’m happy to go back to them in the future if I need help. Many thanks!

Vanita · 9 April 2025

★★★★★ 4/5

Google

I would highly recommend Douglas Allen (Hornchurch) I dealt with a lovely young lady called Danielle who went above and beyond to help find me appropriate properties not wasting my time and was so efficient and professional the whole time with regular updates and making sure I was ok. I was made to feel a priority the whole time. Thank you Danielle for your professionalism and empathy at what have been a stressful time. M Meghani

Meera · 26 May 2024

★★★★★ 5/5

Google

Great service at Douglas Allen. Daniel was assisting my self finding a property very professional and understanding would definitely recommend.

Belash · 16 March 2026

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

Brilliant service throughout. Always there to help us with anything we needed. Special thanks to Owen, our mortgage adviser who has fought our case throughout, and helped us out massively through buying our first home, and thank you to David for always arranging the different things we asked, like arranging visits to the property. Overall a huge thank you to everyone in the Hornchurch team. Would highly recommend!

Harry · 25 July 2024

★★★★★ 5/5

Google

"Agent Joseph, Chelsey and Claire at Doglus Allen were instrumental in helping me find and purchase my dream three-bedroom house. Their expertise and support throughout the entire process were truly exceptional. From guiding me through the search to negotiating the deal, they were always responsive and attentive to my needs. I highly recommend Agent Joseph, Chelsey and Claire and the team at Doglus Allen for anyone looking to buy a home."

Hassan · 26 May 2024

★★★★★ 5/5

Google

I want to say thank you so much to Jayden Campbell for the time and effort he has spent with me, valuing my property and answering the never-ending amount of questions myself and boyfriend had for him! Jayden completed the valuation in an hour, but we kept him for a further 3 hours asking questions. From my initial meeting with Jayden my plans have changed twice, but Jayden has remained patient with me and offered his assistance every step of the way. I have spoken to 5 EAs in the area and Jayden has stood out the most, an asset to Douglas Allen. Once I have decided when to go on the market I will be returning to Jayden! Thank you Jayden!

Pavena · 24 October 2023