Douglas Allen Hornchurch reviews in Havering

★★★★★ 5/5

Google

Spoke to William this morning, he was very informative, knowledgeable and helpful. 10/10 recommend.

Olivia · 16 March 2026

★★★★★ 5/5

Trustpilot

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023

★★★★★ 5/5

Google

We are in the process of purchasing our first family home through Douglas Allen Hornchurch. As you can imagine, it’s hard work booking multiple viewings and finding something that’s suitable to your needs. However, the process was made simpler by the team particularly Joseph who we were dealing with, who was able to answer our questions about the property and kept us up-to-date throughout the process. Overall would highly recommend.

Taslima · 26 April 2024

★★★★★ 5/5

Google

Selling my home through the friendly and professional services of Douglas Allen has proven to be a smooth and painless experience, largely due to Agent Suchdev Pattwal who was thorough, informative, diligent and swift with progressing the sale. The wider team comprising Donna, Citrida,Will and Arif have also been instrumental in the experience. Their diligence and skill is appreciated.

N · 26 March 2026

★★★★★ 5/5

Google

Mr Daniel Leverton was so helpful to find out a suitable property.

Hasan · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

Jane · 25 August 2023

★★★★★ 4/5

Trustpilot

Professional, friendly, helpful

I have used the Hornchurch branch of Douglas Allen estate agent recently. I have found staff generally friendly and willing to help, understanding ahead potential problems and difficulties a buyer may have. Each step of the process was recorded so that both them and I knew what was going on all the time. Despite the obvious stresses that one experiences in buying a new place, the atmosphere at the branch was generally relaxed but always involved and the work got done at a steady pace. Unfortunately I was not so happy with the mortgage adviser Samuel. He suggested a very expensive mortgage package and it took me less than half an hour in the internet to find a mortgage lender at a quarter of the cost. Hence the 4 stars instead of 5. Otherwise I was very happy with staff, communication and support at the Hornchurch branch, particularly Jayden, Chelsey and David. Thank you!

Robin · 5 August 2023

★★★★★ 5/5

Trustpilot

We used Barkingside Douglas Allen to…

We used Barkingside Douglas Allen to find our home. Rumel Miah was the estate agent that helped us. He is absolutely fantastic at his job. We gave him an extremley specific criteria for the house we were looking for. He always kept our criteria in mind when supporting us with our search. He was easy to reach and always made time for us and listened to our concerns. I highly recommend his services and will definately be utilising Rumel's services again.

Anita · 29 June 2023

★★★★★ 5/5

Google

Jayden Really Cares! I cannot recommend Jay (Douglas Allan-Hornchurch) highly enough. From our initial meeting at the property viewing to the property offer being accepted, I have been so impressed with his professionalism, knowledge, and communication. The whole process was very smooth thanks to Jay and it was always easy to get in touch with him any time I needed help or advice. Thank you and I hope to buy another property from you!

Mario · 24 October 2023

★★★★★ 5/5

Trustpilot

Everyone was very helpful in helping me…

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

Michael · 1 July 2025

★★★★★ 5/5

Google

We would highly recommend Douglas Allen as we have just sold and purchased with them. Their knowledge and helpfulness was greatly appreciated, with a special thanks to Michael, Danielle, Will, Claire, David and of course Donna. Many thanks.

Andrew · 17 May 2025

★★★★★ 5/5

Google

I bought and sold my property with Douglas Allen, it was my first time selling so I was quite overwhelmed however Jayden managed to help ease my concerns and made me feel much better about it all. I was always worried about finding a property however Jayden and the team continued to help me until I did I couldn’t recommend them enough and will definitely be using them again in the future.

Kai · 24 October 2023

★★★★★ 5/5

Google

I am realy grateful to Danielle Phillips and the whole team of Douglas Allen in Hornchurch. Miss Phillips has provided us invaluable support and showed patience during our journey for a perfect home. We are also grateful to Owen Massarella and David Tomlins, for their assitance in the whole process. Thank you Guys.

Syed · 24 August 2024

★★★★★ 5/5

Google

I’ve had an a very good experience with Douglas Allen. Everyone at the office is very friendly and helpful and always ready to help. I’ve had an amazing experience with Citrida who has been very supportive throughout my home finding journey, she is very patient and always willing to help.

Paresh · 16 March 2026

★★★★★ 4/5

Google

Callum was really helpful. He listened carefully to what our priorities were in a property and recommended a place to us that fit the bill perfectly. Both him and Danielle have been very easy to reach, and happy to answer any of our questions. We are very appreciative!

Georgina · 28 October 2024

★★★★★ 5/5

Trustpilot

Maureen Grey and Hassan Anwar

I dropped in at the East ham Branch of Douglas Allen to get advise on the possible sale and purchase of a property. The reason I dropped in at the Branch was I was very impressed by the great customer service I received 4 years ago when I purcahsed my first property. I was very fortunate enought to run into Maureen Grey and Hassan Anwar yet again and as expected they were very patient with me and we went thorugh various options how to handle a sale and purchase of a suitable property. In a very volatile property market my confidence in Dougals Allen with the help of these two great mebers of staff will not waver now that have been breifed on the possible options. I will see you both again soon. Kindest regards,N Perera16 Pickering Road,IG11

G · 2 October 2022

★★★★★ 5/5

Trustpilot

Thank you Jayden!!!

We felt really comfortable as soon as we met Jayden (Hornchurch Branch). He really helped with the selling of my mums property. He works with such professionalism but is also very kind, caring and honest. Nothing was too much trouble. He was always available, dealing with queries and concerns quickly and efficiently.We would recommend Jayden to anyone selling their property. He is an asset to Douglas Allen.

M · 3 October 2023

★★★★★ 5/5

Google

Awesome service from all of the team at Douglas Allen! They were all very helpful throughout the process. A big shout out goes to Chelsey Baldwin who was always very helpful and friendly. She supported as every step of the way! I would definitely recommend them as buyer.

Elizabeth · 16 March 2026

★★★★★ 5/5

Google

We went to Douglas Allen after a poor experience with another estate agent. We found the team in Hornchurch very helpful in selling and buying our property. Big thanks to David, Tom, Eleanor, Jayden and to Chelsey for guiding us through the process. Nothing was too much trouble for them and the service they've given was absolutely brilliant. 5 stars Lyn & Alan Baker

Alan · 24 October 2023

★★★★★ 5/5

Google

Ben was fantastic in helping me explore a few property options. He listened to what I was looking for, answered all my questions, and made the viewings both informative and stress-free. Highly recommend him for anyone in search of a friendly, knowledgeable agent!

Lewis · 28 October 2024

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.

Pip · 26 May 2023

★★★★★ 5/5

Trustpilot

Rosalie Kurton... a true Super Agent!

How do you describe the effort of a single individual in a few words? I cannot emphasise the gratitude that I have for Rosalie Kurton. She is the SINGLE reason that I am a homeowner today. Unfortunately, Douglas Allen and my solicitor J.S LAW have failed to keep me well informed or up-to-date over the past few months and in particular the last two weeks of my purchase. Rosalie however, was the ONLY person who ALWAYS answered my calls and replied to my e-mails. She would call my solicitor and my local branch regularly to keep escalating my queries on my behalf. Where others failed to maintain professionalism and lacked enthusiasm, Rosalie was able to keep both her and my head above the water at all times. On occasions, I had almost given up on the sale and decided to take my custom elsewhere. It was her persistence and hard-working ethic that led to the completion of this purchase. It was an absolute pleasure to work with you and your help is highly appreciated. I am still struggling to answer the question: How do you thank someone who helps you buy your home?

Hasan · 3 December 2021

★★★★★ 5/5

Trustpilot

Michael Simpson

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

Tara · 9 February 2025

★★★★★ 5/5

Trustpilot

Woodford Branch - Steve and your team = thank you

We bought our house 8 yrs ago from Douglas Allen in Woodford and had such great service that we definitely wanted to use them again to sell this time around. Steve and his team at the Woodford branch are brilliant. We felt we were getting a real team effort, as they work so well together, listening to our requests, not overly salesy... just a gentle push in the right direction to get the sale over the line. We sold our house in record timing and are thrilled with the price and overall service. Thanks guys, you are all awesome!! - Highly recommend using the Woodford branch - Jenine

Mrs · 17 September 2021