Trusted Agent profile · Havering
★★★★★
1,980 reviews across 2 platforms
133A High Street, Hornchurch, RM11 1TX, Havering, RM11 1TX
Part of Douglas Allen, see every office.
Douglas Allen's office in Havering, at 133A High Street, is rated 4.7 out of 5 across 1,980 reviews on two platforms, including 219 Google reviews rated 4.9.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
GoogleWe are still in the process of buying the property, but overall Douglas Allen Estate Agents in Hornchurch have been always professional and helpful - Especially Ryan has been very helpful and committed to his work and advice services.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleAll staff were polite and friendly. Ryan has been brilliant from start to finish - he is professional and friendly, always happy to help. I would recommend Douglas Allen and Ryan to anyone looking for a mortgage. Than you
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotFriendly and Calm
I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley
Dear Mr Coley, Thank you for passing on your kind feedback about the Wanstead office mentioning Ray, Maria and our sale progressor Janine, We always remember that moving home can be a very stressful time especially as there are so many hurdles to jump through, as a company we employee specialist sales progressors to ensure that the clients receive full and regular updates allowing time for our sales team to specialise in helping the clients find and sell their homes. I would like to wish you all the best with your move.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotMichael at Chadwell Heath
Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.
Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director
5/5
GoogleJust a courtesy review to reflect my experience of working with this organisation. From start to finish Adam Jabber has been clear and cogent with communication. The same applies to the remainder of team.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotRichard @ Douglas Allen East Ham
I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotPoor experience all around
5/5
TrustpilotThank you to Stephen Ford and the team…
Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHelpful and instrumental in making the move happen!
Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!
Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director
5/5
GoogleThe staff at Hornchurch branch was very accommodating, helpful and knowledgeable. David, Chelsey and the nice guy who show me the flat was very good. I’m happy to go back to them in the future if I need help. Many thanks!
Hello Alona, Thank you for your review! We're delighted to hear that David, Chelsey, and our team at the Hornchurch branch were able to assist you so well. It's great to know you're happy with our service and we look forward to helping you with your next project. Best wishes, Douglas Allen
5/5
Trustpilot10 Farrow House - Excellent overall service through a very long transaction.
What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.
Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGenuinely impressed
Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.
Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
GoogleAs a first time buyer I phoned Douglas Allen to look at a few properties. After speaking with Danielle she showed me a couple properties and answered all my questions. Couldn’t ask for more friendlier staff and also very knowledgeable.
Hi Jamie, Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that Danielle was able to assist you so effectively and make your first-time buying experience a positive one. Our team prides itself on being friendly and knowledgeable, and it's great to know we hit the mark for you. Best wishes, Douglas Allen
5/5
GoogleAmy was very helpful and professional during our property search
Hi Alicia, Thank you for leaving a review! It's great to hear how helpful Amy has been throughout your property search. Best wishes, Douglas Allen.
5/5
TrustpilotJess at Douglas allen Chingford was the…
Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise
Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director
5/5
GoogleDealt with the whole team at Douglas Allen Hornchurch and they were fantastic, Tashann showed me around the property and set me up to speak with Sam the mortgage advisor , also Robert and Jayden and David were all very helpful , would definitely recommend.
5/5
TrustpilotDavid Tomlins from Douglas Allen hornchurch
David Tomlins from Douglas Allen, Hornchurch has been exceptionally helpful in the sale of an unusual property in Hornchurch, we recommend him wholeheartedly; however the company was not able to offer a mortgage facility which led to some delay in the final sale.
Dear Charles,Thank you for the 5 star review on David Tomlins and the Hornchurch office, It is much appreciated that you recommend them as you say wholeheartedly. I am sorry if there were any delays, we can normally offer a very extensive range of mortgages through our Mortgage advice service although as always there will be occasions that this cannot happen. I am pleased to see that David working with the buyer found the right way to proceed to a completion even if slightly delayed.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
5/5
GoogleI have just sold my aunt's house for her through Douglas Allen in Hornchurch. As I am not residing in England it would have been a very difficult job for me to do. Fortunately David Tomlins and Chelsea Baldwin have helped me through the whole process of selling the house. They explained how the process in general in England goes and of course how the process of the selling was going on. When it took too long in my opinion, they contacted the buyer and their sollicitor to speed things up. They also helped me getting in touch with a sollicitor, JS Law, who did the legal part for me. This was necessary as due to Covid travelling to and from the continent is much restricted and more expensive because of all the tests to be taken. Last, but not least, David and Chelsea read the meters for me and made sure that on the completion date the keys were handed over to the new owners. It was quite a new experience to sell a property in England, and also selling property from a distance, but with the help of David and Chelsea and I am sure the rest of the team, it was done succesfull and to the opinion of David in a very short time. I even got an invite to come round for a cuppa whenever I am in the neighbourhood. The whole experience was done perfect. Chelsea and David, thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleJust sold my property with Douglas Allen, and I must commend their help and professionalism. From Chelsea managing all the daily activities and making sure I was always kept informed, to Tom who was great when I was unable to get to the office to hand in my keys due to a broken ankle! As soon as he knew my predicament he immediately offered to help and jumped straight in his car to collect them! Would definitely recommend using Douglas Allen, especially with staff like Tom and Chelsea. Thanks guys!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleSpoke to Nathan, I found him very knowledgeable. He went out of his way to answer all the questions I had as a first time buyer moving into Hornchurch. Thank you for making my first experience easy and stress-free.
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
TrustpilotExcellent customer service!
Shana Jagger has been a pleasure to deal with and we’ve had a great experience through her looking for a property. Schema been friendly, polite and flexible and we’re happy to have come across her at Douglas Allen.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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