Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRebecca - Hornchurch
I was shown around a few properties by this lovely lady. She was friendly, approachable & extremely enthusiastic. She made sure that any questions we had were answered & I've never had such good treatment before. Thank you Rebecca!!
Pam · 14 November 2016
Agent replied · 24 October 2024
Dear Pam, I really appreciate you taking the time to add your thoughts about Rebecca, as you say it is always our aim to ensure that every client gets the best experience of viewing a property possible. Having the answers or being able to and willing to find out and deal with any questions you have is always our aim.I hope we are able to help you find your dream home moving forward.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
GoogleMorgan Barrett was very efficient and continued to ensure I had all of the information I required. Would definitely recommend.
Adam · 24 October 2022
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotAbbie Wilson
Abbie Wilson was really helpful and I couldn’t of asked for anyone better to help me with my move. Really professional and a credit to the company. Thanks again for making it an easy move. Aaron serrant
Aaron · 9 November 2018
Agent replied · 24 October 2024
Dear Mr Serrant,Thank you very much indeed for taking the time to post this 5 Star review of the service given by Abbie of our Basildon Lettings team, she will be delighted she was able to help you make a smooth move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFantastic estate agents!
I couldn't have asked for a better estate agents to help. So friendly, helpful, and professional! We got viewings in the next day after registering. Thank you Maureen Grey for everything!I would Definitely highly recommend Douglas & Allen!
Shuby · 16 January 2018
Agent replied · 24 October 2024
Dear Shuby, Thank you for recommending us highly, the aim of our service is to ensure we always work professionally yet remembering that every client is different and needs us to work in that way. Helping people is our way, this means we can ensure everything goes smoothly from start to finish.I wish you all the best for the future and look forward to helping you again some time in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleGreat company to deal with, all of the team have been very helpful for me and my family. I would recommend this agent to anyone looking for an honest and reliable company. Many Thanks to David, Robert and the team.
Henry · 24 October 2023
★★★★★ 4/5
TrustpilotExcellent Service by Douglas Allen of Hornchurch
Its been our pleasure dealing with David Tomlins and his team, and their corporation and understanding of the current situation which has been fully appreciated Kind regards Allan Cossey35 Spencer Road, Rainham
Allan · 3 November 2020
Agent replied · 24 October 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWANSTED BRANCH! Well Done!
Brilliant! had my sale fall through with two other agents but Douglas Allen helped pull it through and we completed today, THANK YOU from the bottom of my heart to everyone, in particular Janine, Nathan, Matthew! TRUE STARS!
M.uddin · 7 September 2017
Agent replied · 24 October 2024
Dear M. Uddin,Thank you for posting your review regarding Janine , Nathan and Matthew in my Wanstead Office. I hope you will be happy in your new home and hope when you come to sell up again you will come to us first !Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotProfessional, supportive and helpful - Thank you
The service received so far has been very professional - accurate and clear about the selling process and the specifics of my sale, very supportive during the viewing stage and provided sound and evidenced advice about the bids received. I was very impressed with the detail of info provided on the financial position of those putting in an offer and being able to have access to view activity online was a real help. All the staff in the Walthamstow office were professional and with sincere and welcoming smiles; I must highlight Maria Ticehurst though who was particularly helpful and understanding. She’s a great asset to have with her can do attitude, her experience and her friendliness. Thank you.
Rachael · 2 October 2020
Agent replied · 24 October 2024
Good afternoon Rachael, Thank you for taking the time to write this review about our Walthamstow office- particularly Maria, who I'm sure will greatly appreciate your kind words. I'll be sure to pass these comment along. Kind regards,Danielle
★★★★★ 4/5
TrustpilotSold my flat very quickly and well over the asking price!
Douglas Allen East Ham marketed my flat with a beautiful brochure and it sold very quickly, and well over the asking price. The manageress Maureen Grey was a delight to work with and was very easy to talk to.
Mr · 28 November 2015
Agent replied · 24 October 2024
Dear Mr McLaughlin,Thank you very much for posting your review concerning Maureen and her East ham office. It is great to hear that our unique marketing has helped sell your property for over the asking price as it has done for around 40% of our Sellers so far this year.Your custom is greatly appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotNatasha was fantastic to both me and…
Natasha was fantastic to both me and Jack. She kept us reassured at all times and we were very lucky to have such a great estate agent being first time buyers.Thank you for everything Natasha!Jack and Polly
Pols · 4 July 2018
Agent replied · 24 October 2024
Dear Pols, thank you for taking the time to add your thoughts on Natasha our sales progressor for the Wickford office, keeping clients reassured and up to date with everything that is happening is the key to reducing the stress and helping you through the buying process. I wish you the best in your new home and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotI cannot recommend him enough!
Stephen Ford of Douglas Allen Woodford handled our sale last year. He was most helpful and his advice was always sound. As we wanted to return to the area, we contacted him again and he could not have been more helpful. He put so much time into searching for the right property for us. He knows his area amazingly well, has great insight, and his communication and people skills allow him to really get alongside a customer. I have never met an estate agent like him. He is worth his (not inconsiderable) weight in gold!
Dick · 28 August 2020
Agent replied · 24 October 2024
Good afternoon Dick, Thank you for your glowing review regarding Stephen from our Woodford branch- he is a real asset to the team. I'm sure he will greatly appreciate your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotFirst time buyer for flat bought…
First time buyer for flat bought through the Walthamstow office. Justin and Maria were both friendly and helpful and the team were quick to respond to any queries I had during the process. Thank you.
T · 7 July 2019
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
TrustpilotProfessional, Attentive and Personal
Thomas Fitch (Hornchurch Branch) supported with a purchase of a property. He was extremely helpful, had knowledge of the local area and supported all my questions and queries. His availability to answer phone calls was attentive and always responsive. His overall nature was positive, helpful and made me feel as if he had my best interests at heart. I really appreciate all the help he's provided through the entire process making sure it was a smooth purchase end to end with a quick turnaround time.
Vinny · 31 July 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotOutstanding service and communication
I cannot fault Douglas Allen and their staff. Lucy came to value my house a week earlier than originally planned and was very helpful. She made me feel more confident and talked me through the entire process. Ellie also has played a massive part in pointing me in the right directions and putting me in touch with the best people. The communication between us and the company has been outstanding. Can't wait to move forward with selling and finding our new home.
Emileigh · 24 July 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotWhat an amazing experience
What an amazing experience. Maureen went above and beyond expectations in getting the sale completed. Liaising between the buyer, seller and solicitors. I would highly recommend Douglas Allen
Rocky · 30 June 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotShana and the team are fantasti
Shana and the team have been fantastic keeping us up todate with the property we are looking to purchase and have been great helping to arrange viewings. Thank you for all the help!!
Lauren · 15 February 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 4/5
TrustpilotPut my property for sale through…
Put my property for sale through Douglas Allen a East Ham. The team are very good and very upbeat.Thanks to Richard for putting all his time and effort. Great upbeat and positive attitude.
Joseph · 20 January 2020
Agent replied · 24 October 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotTanya Keene has been a rock to us for…
Tanya Keene has been a rock to us for the whole process i can honestly say we wouldn’t not been able to deal with the stress if it wasn’t for Tanya. She has updated us all the way and been so supportive thank you so so much Tanya and the whole team at Dauglas Allen
Elona · 31 March 2022
★★★★★ 5/5
TrustpilotThank you Kaitlin Stoddart for all your…
Thank you Kaitlin Stoddart for all your help. You made something that is very hard and upsetting a lot easier for me. Very kind and caring lady. Thank you so much.
Miss · 26 August 2020
Agent replied · 24 October 2024
Good afternoon Miss Bidgood, Thank you for taking the time to write a lovely review about Kaitlin. We are so glad she has been able to support and help you during challenging times. I'll be sure to pass on your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotSuperb sales progressor
Chelsey Baldwin worked as our sale progressor for the sale of my mother's house. We cannot fault the diligence, attention to detail and proactivity that Chelsey showed to make a massive contribution to the successful completion of the sale today: this despite several problems with our conveyancing firm and their communication systems, a knotty legal problem on the deeds, the COVID-19 crisis and last-minute problems with the contract. In fourteen weeks, Chelsey achieved what another local estate agency failed to achieve (with two potential buyers) over eighteen months. After that earlier extremely stressful experience for my mother (in her seventies), Chelsey followed on from the dynamic start made by the marketing team at the Hornchurch branch of Douglas Allen (securing a buyer within two weeks) and helped guide us to the relief of a prompt completion.Heartfelt thanks
Iain · 9 April 2020
Agent replied · 24 October 2024
Hi Iain,Thank you for taking the time to post your 5 star review regarding Chelsea. I am so pleased to hear that she has helped you and your mother in what now is a very stressful time for a lot of people . As you know in the current climate things are a bit harder to get completed but I know Chelsea takes great pride in what she does and has a can do approach to things.It was also nice to see the Hornchurch team working smartly for you and finding a buyer within two weeks..Thanks again and keep safe.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotFirst home
We have recently purchased our first home through Douglas Allen and just wanted to say how helpful Michael has been throughout. We have received updates at every stage and he is always more than happy to help!
Lisa-Marie · 23 October 2016
Agent replied · 24 October 2024
Dear Lisa-Marie, Thank you for taking the time to give us the feedback of your recent experience of working with Michael and our team, we are very aware that buying a home is a large commitment for people and by keeping them updated and informed helps to ensure that the sale runs smoothly and all questions can be answered in a timely manner.I would like to wish you the best in your new home and our teams look forward to helping you again in the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotExcellent service
We were very impressed with Douglas Allen. Incredibly efficient and seamless process from start to finish. Very available and helpful with queries. Overall a very professional service. Would recommend future customers. In particular Maria Ticehurst and Janine.Hannah
Hannah · 27 July 2016
Agent replied · 24 October 2024
Dear Hannah,Thank you very much for your kind feedback on our Wanstead office and in particular Maria and Janine, Both have a real passion for what they do and will be delighted that they have helped you in moving home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHarrison Hornchurch Branch
I would just like to express my gratitude and praise to Harrison in the Hornchurch branch. He has gone above and beyond. Not only as he been professional in every way but has made every effort in keeping me up to date when both searching for a property and also when one was found. He has liaised with the vendor and has informed me of the progress. I believe in praise and credit where due. Harrison deserves more than just a pat on the back. An excellent member of staff and I can’t praise him enough. I have been searching for a property for my daughter and informed Harrison of the type of property she was looking for. As my daughter is unable to take calls at work, I have been speaking with Harrison on her behalf. He listened when I told him the type of property and location she was interested in, understood her needs and requirements and has found the perfect one.
Karen · 16 March 2020
Agent replied · 24 October 2024
Dear Karen Mills,This is truly a glowing reference for Harrison who works in our Hornchurch office . Thank you so much for taking the time to do this as it helps us, along with the public to recognize what a great job he is doing . Harrison takes great pride in his role and clearly understands that you need to listen to customers first if you want to be able to help them.I hope that your sale progresses well and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 4/5
TrustpilotHelpful, friendly agents
Really helpful, friendly agents particularly Tricia and Heather. Made the house buying process so much less stressful. I was really grateful for their patience and support when my original flat sale fell through. Would definately recommend.
Nazia · 28 September 2017
Agent replied · 24 October 2024
Dear Nazia,Many thanks for your 5 Star Trust Pilot review, Heather, Trisha and the whole Loughton team will be so pleased to hear their efforts helped so much.On behalf of us all I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
