Every review we hold for the Havering office, from every platform, shown as written. First names only.
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5/5
TrustpilotKhaleesha was extremely helpfulβ¦
Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!
Greg Β· 28 June 2018
Agent replied Β· 24 October 2024
Dear Greg,Thank you very much for taking the time and trouble to post this 5 Star review noting the care and assistance you received from Khaleesha at our Woodford Green office. Khaleesha is a true professional and will be delighted that she has been of great help to you.Kind regards,Jon Holden - Managing Director
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5/5
TrustpilotDouglas Allen Barkingside
Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.
Mrs Β· 14 May 2018
Agent replied Β· 24 October 2024
Dear Mrs Patel, Buying your first home can seem very daunting to many clients, but offering a full in house service and ensuring we are available to help all the way from viewing the home until you collect your keys is our service levels. I am really pleased that you felt looked after and thank you for your kind recommendation.I wish you all the best in your new home and look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director
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1/5
TrustpilotPoor sales negotiators and theβ¦
Poor sales negotiators and the inability to return calls meant that Douglas Allen was a no go for me. There were plenty of other reasons too like inflexibility when trying to do a short term contract and a sales fee that had no flexibility were the main reasons I chose not to go with them.
Giles Β· 9 September 2023
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5/5
TrustpilotTHANKS YOU
THANKS YOU. I like to thanks to all Douglas Allen team Special Thanks to Michael Aloto as he help a lot about my case always ready to help I also like to big thanks to Michael on behalf of my family to give right advise to make my family happy ππππ
Suhel Β· 5 March 2018
Agent replied Β· 24 October 2024
Dear Suhel, Our aim is always as you say to make you and your family happy by being available to help firstly find your home and then to take you through the process every step of the way. I will pass on your thanks to Michael and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
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5/5
TrustpilotHornchurch Branche
David and Arif from the Hornchurch branch have been great so far!
They are very informative and extremely attentive to all of our questions. They understand the process end to end which helped us map out what we needed as first time sellers.
Becky Β· 4 February 2025
Agent replied Β· 28 May 2026
Hi Becky,
Thank you for your lovely review! We're thrilled to hear that David and Arif from our Hornchurch branch have been so informative and attentive during your journey as first-time sellers. It's wonderful to know they could assist you in understanding the process and mapping out your needs.
Best wishes,
Douglas Allen
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5/5
GoogleHighly recommended. David is extremely helpful and professional. I am very impressed with their services. No hard sell, just very informative.
Rachael Β· 24 October 2023
Agent replied Β· 23 October 2024
Hi Rachael,
Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how helpful you've found David to be throughout your process.
Best wishes,
Douglas Allen.
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5/5
TrustpilotWoodford Branch
Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach.Β Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible.Β A brilliant experience and thanks for everything.
Annalise Β· 3 November 2019
Agent replied Β· 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
TrustpilotGreat team, so helpful!
Ray and his team at Douglas Allen were brilliant! They helped us find our dream home and I can't thank them enough. Nothing was too much trouble for them, they were always really friendly & polite and they helped us every step of the way. I would definitely recommend using Douglas Allen
Niki Β· 12 August 2016
Agent replied Β· 24 October 2024
Dear Niki,Thank you for your kind comments regarding Ray Phipps and the team at my Wanstead branch. Helping people find their dream home is of great importance to us and it is always hear it happening in our branches.Thanks again for your commentsRob WadeAssociate Operations Director
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5/5
TrustpilotI was really pleased with the services β¦
I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.
Yogesh Β· 27 November 2017
Agent replied Β· 24 October 2024
Dear Yogesh,Many thanks for your 5 Star review of our Barkingside office and in particular Ammer and Ziyad there. Homebuying can be a stressful process so I am glad we were able to help you so much.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
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5/5
TrustpilotHuge Thank You To Joanna Martin whoβ¦
Huge Thank You To Joanna Martin who work for Douglas Allen. From the beginning to the end she was brilliant. She was very helpful , kind, polity, patient with me through all the process. She is very talented and professional. Douglas Allen has to be very proud for this young lady. Personally, I will recommend to everyone that if they need to rent, bye or sale a house to contact Joanna.
Anila Β· 5 January 2022
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4/5
TrustpilotDouglas Allen Woodford
Khaleesha at Douglas Allen was very competent and helped us secure our property. She was very friendly, always available on the phone if we needed to speak to her and she knows her stuff.
Made our first experience of buying a house a very good one.
Thanks Khalessha :)
Sabrina and Tony
Sabrina Β· 8 October 2015
Agent replied Β· 24 October 2024
Dear Sabrina & Tony,Thank you for posting your kind comments. Buying a property can be a nerve jangling experience for anyone, especially the first time as you were. I am glad Khaleesha and her Woodford Green team were able to help you achieve this through her expertise and friendly service.May I wish you both much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
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5/5
TrustpilotDouglas Allen WOODFORD branch
Absolutely thrilled with the service I received. The house seller caused a few problems but manager Stephen Ford was extremely helpful and ironed out any problem that arose with buying my first flat. Would highly recommend this branch. Thank you so much to all at Douglas Allen who helped out.
Tom Edgar
Tom Β· 1 October 2015
Agent replied Β· 24 October 2024
Dear Mr Edgar,It is very kind for you to acknowledge the service given by Steve Ford and our Woodford Green branch in this way. The whole team their take much pride in helping customers achieve their dream move and will take a lot from your very kind comments.I wish you many years of happiness in your new flat.Regards,Jon Holden - Managing Director, Douglas Allen
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5/5
TrustpilotSelling the bungalow
Dawn the lady I dealt with at the beginning this process has been outstanding
Robert Β· 15 December 2025
Agent replied Β· 24 September 2026
We're so glad to hear about your positive experience with our team member. We appreciate you sharing this feedback!
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4/5
TrustpilotMaria Ticehurst (Walthamstow) and Andrew Bilby (Eastham)
Maria and Andrew were without doubt the best thing about Douglas Allen. Maria was extremely hard working and driven. Andrew was highly pro-active and reassuring. He worked very hard for many weeks to look for solutions to problems that arose and to encourage and speed up the solicitors in the chain.
Charlotte Β· 25 May 2017
Agent replied Β· 24 October 2024
Dear Charlotte, Thank you for your comments regarding Maria and Andrew. Maria as you say is exceptionally hard working and really wants to help people . Andrew also takes great pride in ensuring that your sales precede smoothly.I hope you will be happy in your new home.Rob wadeAssociate Operations Director
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5/5
TrustpilotProfessional, honest and efficient
Would like to say a huge thank you to Douglas Allen and especially Andrew Bilby for helping with the purchase of our new property. The service and assistance we received as first time buyers was good and helped ease any nerves in the process. Would definitely recommend them in the future.
Andreas Β· 23 December 2016
Agent replied Β· 24 October 2024
Hi Andreas,Thank you for your kind comments regarding Andrew Bilby who looks after our after sales service. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
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5/5
TrustpilotDouglas Allen Hornchurch
David and his team at the Hornchurch branch did a marvelous job selling our house. Through the height of the corona virus (April through July, 2020), under these difficult conditions, they were thoroughly professional and their expertise was impressive. We wouldn't hesitate to recommend them.
Sherry Β· 3 August 2020
Agent replied Β· 24 October 2024
Good afternoon Sherry, Thank you for taking the time to write your review. We are glad to hear that David and his team were able to help you in the process of selling your home. I'm sure they will greatly appreciate your comments. Kind regards,Danielle
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5/5
TrustpilotLes and his team at the chadwell Heath β¦
Les and his team at the chadwell Heath office are brilliant. Professional and very True to their word. Michellle and charlotte Michael and gizem have gone out of their way to make my purchase through them really stress free. I would definitely recommend their office to buy and sell from.
Sonal Β· 10 July 2017
Agent replied Β· 24 October 2024
Dear Sonal, Thank you for taking the time to add your thoughts on Les and the team at Chadwell Heath office, we always aim to make any purchase as stress free as possible, often this will be just a friendly ear at the end of the phone to offer the right advice and assistance where required. Buying a property can be stressful as you say but by having our sales progression team and ensuring we keep clients informed is how we make this as easy as possible.We look forward to be more help to you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
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5/5
GoogleAdvisor Danielle Phillips have given me excellent customer services. Very professional, polite and informative throughout all telephone communications. Danielle followed up with leads to homes I was looking at and showed understanding of a customer requirements on the appropriate properties I have been viewing. Highly recommend Douglas Allen in the next time I am house hunting. Excellent and purposeful.
Kevin Β· 26 April 2024
Agent replied Β· 23 October 2024
Hi Kevin,
Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear you've had such a positive experience with us, we look forward to helping you again in the future.
Thanks again, Douglas Allen
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5/5
TrustpilotBuying and selling with Douglas Allen
Reece and Harrison were great from start to finish and Iβd highly recommend their services. Regardless of the query they were always happy to help. Reece set up a WhatsApp group to continuously communicate which we found really helpful. Iβd happily use them again.
Alistair Β· 8 September 2020
Agent replied Β· 24 October 2024
Good afternoon Alistair, Thank you for your review regarding Reece and Harrison- they are real assets to our team. I will be sure to pass on your kind words. Kind regards,Danielle
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5/5
TrustpilotAlex and the team have been veryβ¦
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Paul Β· 17 August 2023
Agent replied Β· 24 October 2024
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
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5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Fouzia Β· 8 February 2021
Agent replied Β· 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotMany thanks to David at Douglas Allenβ¦
Many thanks to David at Douglas Allen Hornchurch and Chelsey who handles everything that is thrown at her.It has been approximately 13 months since my house sold and despite many setbacks they have kept us all on track and steered us to completion date.
M Β· 28 July 2020
Agent replied Β· 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
GoogleVery helpful and friendly estate agents. Have mainly dealt with Adam, always made to feel that nothing is too much trouble. Kept updated constantly, and always feel staff are doing everything they can to ensure a sale. Would recommend (and have) to others.
Sophie Β· 24 October 2020
Agent replied Β· 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
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5/5
TrustpilotExcellent professional service from the start to finish!
Right from the first time I went in to see Maria at the Walthamstow branch where she is the manager was very friendly, polite and professional, she came to value my property and left me to make my decision without any pressure.I decided that Douglas Allen would be best to market my property because of their professionalism, write up and photos, the house I had already seen online was also listed with them and I said to Maria right from the start that I had my heart set on that house.The house was going through probate but Maria kept me up to date with how that was proceeding, and said she would do all she could to get me that house, and she stuck to her word which i appreciate.As well as Maria, Ben and Scott, were also friendly and professional whenever I went into Douglas Allen and when they came to my house to do viewings. I have also dealt with Laura and Andrew on a regular basis who have also been very professional and helpful at all times.Its all in the final stages now and i am very happy with the service received.Thank you, Regards Danny
Dan Β· 12 September 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.