Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI mainly dealt with Jordan and Joe who …
I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team
Fay · 30 August 2017
Agent replied · 24 October 2024
Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotStewart was very supportive whenever I…
Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.
Sharda · 6 April 2024
Agent replied · 24 October 2024
Dear Sharda,
Thanks for leaving us a five star review, we really appreciate it.
Douglas Allen, Ilford Branch
★★★★★ 5/5
TrustpilotI’m a first time buyer
I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia
Kwadwo · 13 December 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleToday I had the pleasure of viewing a property with Ben from Douglas Allen - Hornchurch, and I couldn't have asked for a better experience. His professionalism, knowledge, and genuine enthusiasm made the property viewing process smooth and an informative one. Ben gave me the time to "feel the property" without pushing and pointing out the best features. I highly recommend seeing properties with Ben when dealing with Douglas Allen in Hornchurch
Mark · 24 October 2023
Agent replied · 23 October 2024
Hi Mark,
Thank you for leaving a review! We're delighted to hear how positive your viewing with our agent, Ben, has been and how his professionalism, knowledge and enthusiasm contributed to this experience.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotI dealt with Shana who was really…
I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home
Iain · 13 March 2020
Agent replied · 24 October 2024
Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleWould recommend Douglas Allen Hornchurch to anyone looking to buy or sell. The staff are very friendly and welcoming. Went out of their way to find viewings in the area I wanted. A special thank you to Christian who made the mortgage process so easy and explained everything in great detail.
Jaynie · 25 October 2019
Agent replied · 23 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotFantastic and very helpful estate agent, Douglas Allen, Hornchurch
Staff at Douglas Allen Hornchurch have worked so hard selling my home, especially David the branch manager. Nothing is too much trouble for him, always there to help. I would strongly recommend this estate agent to anyone selling their home. Exceptionally professional in everything they do from photography, brochures, viewings, absolutely everything. Thank you Hornchurch
Wendy · 2 December 2015
Agent replied · 24 October 2024
Dear Ms Leigh,Thank you very much for your 5 Star review and recognising everything we do to successfully sell a home. Not all agents are the same as you have discovered and it's great to hear that your choice of which agent to use has proved so successful.David is one of our longest serving Branch Partners and is dedicated to providing all his customers with the very highest levels of customer service, he will be chuffed that his efforts have been appreciated in this way.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHornchurch Douglas Allen
Hornchurch Douglas AllenDavid the Manager & Adam and Tom were all very helpful and although we were buying our right to buy gave us great advice and help and introduced us to the mortgage Advisor Christian who helped us buy our homethank you allC & S
Cassie · 22 March 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 4/5
TrustpilotNew to Douglas Allen
Having been unhappy with present estate Agent, have switched to Douglas Allen, and have been in contact with Emma at Chadwell Heath Branch, who, gave me more help and information than I was getting elsewhere, therefore we look forward to selling our house through yourselves, and thank Emma for steering us in the right direction.
Lynn · 26 August 2015
Agent replied · 24 October 2024
Dear Ms Finch,Thank you for your kind comments regarding our Chadwell Heath branch and in particular Emma. We are proud of our Investors in People accreditation where all our staff are trained to the highest levels within the industry and I am pleased that you have been the beneficiary of this.I am sure Emma and her Chadwell Heath colleagues will do everything within their power to achieve a sale of your home on your behalf.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotI do not recommend
I would not recommend this company even if you are desperate to sell your property. They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!They are just looking for an easy sale without much effort.Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat. Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.
Emanuila · 16 February 2023
Agent replied · 24 October 2024
Dear EmanuilaThank you for leaving your review and we are disappointed if our service was not of the standard that you expected.Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk.We look forward to hearing from you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotFantastic service and very helpful…
Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.
Jack · 14 April 2018
Agent replied · 24 October 2024
Dear Jack,Thank you very much for your 5 Star review. Both Aseena and Steve will be delighted with your recognition too and be only too pleased they were able to help you successfully complete your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleA great team especially Chelsea who helped us with our purchase can't thank you enough for all your help
Ruth · 27 January 2024
Agent replied · 23 October 2024
Hi Ruth,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsea, has been and how much she's helped you through your purchase.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotWaseem Khan - East Ham Branch
I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.
Tricia · 14 October 2016
Agent replied · 24 October 2024
Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleHi there I am dealing with Joseph Sambridge Joseph, it’s the perfect it’s reliable it’s helpful. Is trying hard to get me the house I want. I recommend everybody can talk to him. I’m sure he’s going to be the guy you looking for. Wish him all the best and thank you for all your hard work Mr Joseph.
Arben · 25 June 2024
Agent replied · 23 October 2024
Hi Arben,
We really appreciate you letting us know about your recent positive experience with Jospeh, and we'll be sure to pass your feedback on to him.
Many thanks,
Douglas Allen
Hornchurch
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.
Sam · 23 April 2019
Agent replied · 24 October 2024
Dear Sami and N,Thank you very much indeed for your kind words and 5 Star review of our Chigwell office. Robin and his team really are experts in their field and will be delighted they were so highly appreciated by you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilotbought a house in woodford green
I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level.
I would also like to say thanks to Nash he also helped me.
Khuram · 5 October 2015
Agent replied · 24 October 2024
Dear Mr Shahzad,It is very kind of you to post your review of the service given to you by Khaleesha and Will at our Woodford Green office. Both are true professionals who take great pleasure in helping our customers through the whole buying process.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Michelle and the team at…
Thank you to Michelle and the team at Douglas Allen. They have provided a fabulous and efficient service, everything happened as they said it would. I was kept up to date with everything throughout the process and everything went very smoothly. The help and support was very much appreciated.
Liane · 24 January 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotTop quality service
The service we received from Denise was fantastic. She went above and beyond to make the process run as smooth as possible. She made a stressful process a lot more manageable and I will be recommending Douglas Allen to friends and family
Miss · 12 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleHuge thanks to David Tomlinson at the Hornchurch branch for helping with my initial purchase and giving sound advice on improvements which would add value. Your recent visit to appraise my property's current market value, after the work has been done, was much appreciated. Your opinion is hugely valued and I'm delighted with the value we've added after following your advice. Time to consider next steps..!
Jane · 24 October 2022
★★★★★ 5/5
TrustpilotQuick sale and professional service
We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.
Sandeep · 19 June 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotVery pleased with the level of service…
Very pleased with the level of service they provided us with. Caroline and Alex were extremely helpful.
Ozgur · 5 February 2024
Agent replied · 24 October 2024
Hi Ozgur,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotHasan was absolutely briliant
Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.
Mohammed · 15 June 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotKhaleesha was extremely helpful…
Khaleesha was extremely helpful throughout the whole buying process. She was attentative to what I was looking for, she communicated well and she always took the time and care needed for all my questions as a first time buyer. I would highly recommend Douglas Allen on this basis and especially Khaleesha!
Greg · 28 June 2018
Agent replied · 24 October 2024
Dear Greg,Thank you very much for taking the time and trouble to post this 5 Star review noting the care and assistance you received from Khaleesha at our Woodford Green office. Khaleesha is a true professional and will be delighted that she has been of great help to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside
Douglas Allen Barkingside Branch has been great to deal with. This was our 1st time of purchasing a property, we used their mortgage broker service and can honestly say the communication and information was briliant.Huge thank you to Michael and Bill.We really felt looked aftered. Would definitely recommend Douglas Allen Barkingside.
Mrs · 14 May 2018
Agent replied · 24 October 2024
Dear Mrs Patel, Buying your first home can seem very daunting to many clients, but offering a full in house service and ensuring we are available to help all the way from viewing the home until you collect your keys is our service levels. I am really pleased that you felt looked after and thank you for your kind recommendation.I wish you all the best in your new home and look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director
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