Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service from Natasha and the team at East Ham. Having been on the market with another agent for 6 months I was beginning to despair. Going with Douglas Allen was the best decision. Within two weeks of making the phone call to Natasha they had done the photos, hosted an open day and I had an asking price offer! Done and dusted. Efficient communication and professional. Highly recommend.
Chris · 24 April 2019
Agent replied · 24 October 2024
Dear Mr Hancock,Thank you very much indeed for your 5 Star review of Natasha and her East Ham and for letting us know of the great result they got in selling your home so quickly and smoothly!We never forget the choice you have when it comes to choosing an estate agent so we really do try very hard to give a premium service at all times. The whole East Ham team will be delighted they were able to help in this respect.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat support for first time buyer
I have found this estate agent in Walthamstow super helpful! As a first time buyer it is a pretty daunting task to buy your first property but the whole team and especially Maria have been really supportive. They have offered additional services and information without being too pushy. It’s been good building a rapport with them and would recommend to anyone trying to buy a property in E17
Ian · 11 October 2019
Agent replied · 24 October 2024
Dear Ian,Thank you for posting your 5 star review regarding Maria and the team in our Walthamstow. Its great to see that they have been very supportive. I hope that the additional services were helpful.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotRyan has been brilliant
Ryan has been brilliant, both myself and my family have been highly impressed with the standard of service I have received. Ryan is knowledgeable, professional, prompt and friendly. I would highly recommend using Ryan for a mortgage application, as a first time buyer he has explained everything thoroughly and clearly making something that is all new to me as straightforward and as simple as possible.Thank you Ryan!
Hayley · 28 February 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI would just like to commend Chadwell…
I would just like to commend Chadwell Heath for a friendly welcoming atmosphere when I came into the branch.The staff were really helpful in terms of advising me on the processes with buying a home and referred me for a mortgage appointment, unfortunately my plans have changed but in the near future I will definitely be coming to them to buy a property.Special thanks to Michael, Michelle and Waqas!
Ruby · 30 March 2019
Agent replied · 24 October 2024
Dear Ruby, being available to help our clients and offer impartial advice to ensure they are fully aware of how to move forward is the key to our success. Thank you for taking the time to add your thoughts on how the team at Chadwell Heath helped you. We look forward to offering every assistance when you are ready to move forwardKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotWorking with the Douglas Allen team.....
Douglas Allen....only word....fantastic, all the staff in the Chingford branch have been fantastic especially knowing that I can be quite a pain to assist. Equally the service provided from a 'Purchase Handling' point of view from Natasha has been nothing short of amazing, she has notified me and kept me updated the whole way through the purchase process and he client/customer service skills are second to none.Thank you all again.Steve
Steve · 7 August 2018
Agent replied · 24 October 2024
Hi Steve,Thank you for taking the time to post a 5 star review regarding the sales team in Chingford and especially Natasha the sale progressor. Offering our customers a premium service is key to us so it was nice to read your comments.Thank againRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleWe have nothing but admiration and thanks to David Tomlins, Tom, Luke and Chelsea at the Hornchurch branch of Douglas Allen for their hard work, professionalism and courtesy shown at this difficult time working tirelessly through the current pandemic. In addition a special thank you to Victoria Gee at Premier law for all the same reasons. A great team effort!
Alan · 24 October 2021
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
Trustpilotvery helpful and knowledgeable
I would like to take this opportunity to personally thank Jat and Lucy for all their hardwork they have put in to helping me find a property. Unfortunatly i did not purchase through douglas allen, as they did not have a suitable property for myself. However the customer service i recieved was outstanding and very professional. I would most definitely recommend. Thank you for all your help, have a happy new year.
Clair · 31 December 2015
Agent replied · 24 October 2024
Dear Clair,Thank you very much for your 5 Star rating of the service you received from our Walthamstow office, in particular from Jat and Lucy there. They will be delighted that you have found the home you wanted and that their efforts have been recognised by you in this way.I wish you a happy New Year in your new home!Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHassle free professional experience!
My case was handled primarily by Peter Arrowsmith, who was incredibly polite, helpful and professional in keeping me updated as to what was going on with regard to my purchase. As a first time buyer he and the rest of the team at Douglas Allen made my journey from viewing to purchase a much easier experience than I was expecting. I cannot recommend Peter and everyone at DA highly enough.
Samuel · 28 June 2018
Agent replied · 24 October 2024
Dear Samuel, I am so pleased to hear that Peter and the team at the Hornchurch office made the buying experience a much better journey and experience than you were expecting. Being on hand and dealing with clients both politely and professionally will always help to make the process of buying your home easier, reducing any potential stress whilst making your purchase more enjoyable.Thank you for using Douglas Allen and remember we are here to help with anything else you need.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotGreat agents
Douglas Allen was able to sell our house faster than 2 previous agents we were with. We spoke with many helpful colleagues at the Chadwell Heath branch. One of the main people we spoke to was Bilal. He was very helpful and friendly and always made sure things were upto date and communicated in a very polite and kind manner.
Misma · 4 March 2025
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team at the Chadwell Heath branch. It's wonderful to know we could sell your house efficiently and that our colleague provided such helpful and polite service. We truly appreciate your kind words.
★★★★★ 5/5
TrustpilotChristy at Douglas Allen couldn’t have…
Christy at Douglas Allen couldn’t have been more helpful with my property search. She’s very informative, let me know of things to look out for when buying a house and even recommended I instruct a solicitor before I find my home so I’m prepared. Being a first time buyer it’s hard to know what you should and shouldn’t do. Thank you Christy for helping me with this.
Sarah · 11 January 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent Professional Service
I would just like to say a big thank you to Aseena, Robin, Matthew & Tanya for their dedicated hard work, advice and for their professional service in selling our flat. We were kept fully informed all of the way through the viewing and sales process right up to the final completion. Very satisfied customers! We would recommend this company.
Frances · 26 September 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleDavid Tomlins and his team has been fantastic, sold the property within the week, kept me regularly update and assisted in the chasing of all the solicitors. David Tomlins was extremely helpful in helping me decide on the best strategies.
Michael · 24 October 2023
Agent replied · 23 October 2024
Hi Michael,
Thank you for leaving a review. We're delighted to hear how fantastic and helpful David and the team at our Hornchurch branch have been throughout the process of selling your property.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotSigned up due to Maureen!
We signed up for listing our property with Maureen Grey at the East Ham branch as she was an absolute pleasure to work with. She had a wonderful nature, transparent and professional in ALL aspects of her conduct. The rates offered are great and we are really excited to be on the market for what we hope will be a success. Either way, we certainly recommend Maureen and can’t speak more highly of her! Thank you, Rishi & Brioni Lal
Brioni · 14 March 2023
★★★★★ 5/5
GoogleVery friendly and professional service received from Douglas Allen when selling our property. David, Danielle, Joseph, and Callum were very helpful throughout the process, I would recommend them.
Ann · 25 June 2024
Agent replied · 23 October 2024
Hi Ann,
Thanks for leaving us a review. We'll pass your feedback on to David, Danielle, Joseph and Callum.
All the best,
Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Great service, I would like to say a big thank you to the guys at Douglas Allen Chingford. They always made us welcome and were there for us every step the way. James and his team were amazing and Natasha had a very calming manner which helped us to purchase our new home with limited stress. We would recommend them to anyone buying or selling as there service was fantastic.
Kevin · 10 November 2017
Agent replied · 24 October 2024
Hi Kevin,Thank you for taking the time to post your 5 star review regarding James, Natasha and the rest of the Chingford team.Its great to see that they helped you through the transaction and you are now in your new home.Thanks againRob WadeAssociate Oprations Director
★★★★★ 5/5
TrustpilotWe recently enquired about viewing a…
We recently enquired about viewing a property at Douglas Allen and met with Khaleesha and her team, she went above and beyond to help us with matching us to the right properties in the area. We have decided to put our search on hold till next year but we will be definitely go back to Khaleesha and her team.
Lena · 28 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotEllie has been fantastic in supporting…
Ellie has been fantastic in supporting me through the journey of finding a home for my family. Her customer care is exceptional. She made sure I was aware of all the other professionals that will support me in this journey. I have not yet found the ideal home but know she is doing her best as I am very picky.
Madina · 25 August 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleDavid Tomlins dealt with my query promptly and professionally, providing the response well within his estimated response time. Thank you very much!
Avinash · 16 March 2026
Agent replied · 16 April 2026
Hi Avinash,
Thank you for your feedback. We’re pleased that David and our estate agent team could provide prompt and professional support, ensuring your query was handled efficiently. It’s great to know our local property knowledge and guidance made the process smooth for you.
Thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside!!
I bought my first new property with through Douglas Allen in Barkingside. Joe was helpful from start to finish - the whole way through the process, very friendly too. Kept me up to date with the details and chasing up when necessary. Hasan was also very helpful.The solicitors (JSLAW) who were recommended by Douglas Allen were very efficient and straightforward.I do not hesitate to recommend friends or family.A.Kamberi
Agron · 6 March 2019
Agent replied · 24 October 2024
Dear Agron, Thank you for your kind recommendations for both our company and JS Law one of our panel solicitors. Being helpful and available is certainly how we really help our clients move forward on their life's journey. We fully understand that during the sales process there will be speed bumps along the way and being there to ensure these are dealt with in a positive and friendly way is how we can really make the difference.We look forward to helping anyone you know moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA1 experience
I found Will Nash advice when I was trying to get a mortgage was brilliant. He cut through all the jargon for me and consaquintly got my mortgage approved. Advised me on my options and always available to talk or ask questions. Steve Ford was also insightful on general enquires for the purchase of my first house.
You really can't go wrong with support that I was given.
Thanks guys
Brendan
Brendan · 1 October 2015
Agent replied · 24 October 2024
Dear Brendan,I am glad that Will was able to do for you what he has done with hundreds of other Douglas Allen customers over many years. During that time he has helped so many people finance their home purchase whilst saving them much time and money, I would even go so as to say he is probably the most successful Mortgage Advisor in the country yet still provides the 'personal touch' as you have commented on.Steve and Will be thrilled with your 5 Star review and I am sure will join me in wishing you well in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMaureen has been amazing since we…
Maureen has been amazing since we decided to sell with Douglas Allen, she has been so approachable and incredibly communicative through out the pandemic. Maureen would call in on me just to make sure i was okay! Now as the market has been essentially opened back up again we have viewings we never thought possible and she is still as tenacious as ever. Really happy!
Georgina · 19 May 2020
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent customer service from sales agent.
I am very happy to leave positive feedback for sales agent Aleisha, in the Walthamstow branch of Douglas Allen. She’s been my main point of contact, for the company in arranging a viewings, leading to a potential purchase. She has been an absolute delight to deal with. I found Aleisha to be both professional and polite. Aleisha is a credit to the branch, and no doubt will continue to succeed in her career. Overall I’m very happy with the service given by Douglas Allen, Walthamstow, and look forward to any further contact from them in the future.
Kate · 6 February 2023
★★★★★ 5/5
TrustpilotBarkingside
The stressful process of buying a home for the first time was made infinitely smoother thanks to Rumel Miah, who was a consistent and reliable point of contact. Rumel was extremely attentive and provided invaluable advice and insight to the buying process. Faisal Hussain helped with securing a mortgage, and I am very grateful for his knowledge and efficiency. Andy Dumas was also very helpful towards the end when I needed help chasing up solicitors. Fantastic team!
N · 6 May 2023
★★★★★ 5/5
Trustpilot100 stars for both Arbaz and Hasan 😊…
100 stars for both Arbaz and Hasan 😊 Top agents in the UK! Arbaz has been absolutely amazing in helping us secure our dream home. Honestly these guys are just the best peoples agents ever. They dont think of you as a number but a person, they are extremely polite courteous and treat your transaction as if it was their own. Arbaz cant thank you enough...you are a peoples agent always keeping your promise and getting back to us promptly with any questions we may have had....you are in our eyes thes best estate agent in the UK. Your proffessionalism and patience and determination to help us secure our dream home will ALWAYS be remembered and definately we will let people know of you and to only go to you as they wont be let down. what a wonderful journey it has been. Thanks Arbaz and team!!!!!!
Nabila · 27 January 2023
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