Trusted Agent profile · Havering

Douglas Allen Hornchurch reviews in Havering

4.7

★★★★★ Excellent

1,978 reviews across 2 platforms

133A High Street, Hornchurch, RM11 1TX, Havering, RM11 1TX

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Douglas Allen's office in Havering, at 133A High Street, is rated 4.7 out of 5 across 1,978 reviews on two platforms, including 217 Google reviews rated 4.9.

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4.9 / 5

217

Reviews on Google

This office

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1,761

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

My wife and I have been in contact with David at Douglas Allen's for several years following a valuation and advice that he gave us. Upon deciding to marketing our property David's response was quick and attentive. His advice was as impartial as we could have wished for and the service provided was both immediate and informative. All meetings that took place, were professional and most of all unpressured. Although we haven't completed a sale at this point, we will continue working with David and all of the staff at the Hornchurch branch, who should be mentioned for their friendly and professional approach. Look forward to completing with you guys, when the time arrives.

Steve · 25 June 2024

Agent replied · 23 October 2024

Hi Steve, Thank you for leaving a review! We're delighted to hear how positive your experience with our Hornchurch team has been, and particularly how attentive and professional David has been throughout your journey. Best wishes, Douglas Allen.

5/5

Trustpilot

Fantastic service

We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.

Lisa · 22 August 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so. I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.

Sula · 11 January 2016

Agent replied · 24 October 2024

Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service!

I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.

Richard · 5 October 2015

Agent replied · 24 October 2024

Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service

I must say I have been searching with Douglas Allen Chingford and I have found Jess and James extremely helpful they have kept me updated always make time for me and have tried their hardest to find me a home. I have now found a house unfortunately not with Douglas Allen but the experience I received from James and Jess was second to none and in the future they would be the first I'd call.

Mr · 3 October 2015

Agent replied · 24 October 2024

Dear Mr Moore,It is kind of you to find the time to report on how happy you have been with the service provided by James and Jess at our Chingford office, I am sure they will be delighted they have left such a good impression on you.Thank you for your endorsement and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service and very helpful

Hello. My wife and I found Douglas Allen estate agents extremely helpful and kind. From the start Chloe Costa and Abbie Wilson were our point of contact and were always there to assist us and keep us updated. They were very helpful and very patient in answering all our questions and we are extremely pleased with their services and we thoroughly recommend them. Special thanks to both of them.Thank you Chloe and Abbie.

Ashwinviji12 · 22 February 2018

Agent replied · 24 October 2024

Dear Ashwin, Thank you for taking the time to add your comments on the Douglas Allens Letting team, renting out a property for many clients can be very daunting and we are fully aware that we need to be on hand to help you through all the information to ensure that your home is let out professionally and complies with all the current rules and regulations, we are always on hand to steer all our clients through this. Also we pride ourselves in having a great Property Management service to ensure that your home is fully looked after moving forward. We look forward to helping you all they way moving forward.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Hassan - East Ham branch

Douglas Allen have been an excellent company to work with. Especially Hassan who has been amazing. His positive and friendly attitude from the start has been a pleasure. He went above and beyond his duty in ensuring we not only found the property we wanted but with ease and stressfree a process as possible. We have already recommended Hassan to friends and will continue our recommendations. Thank you Hassan forever grateful. Malar & Suresh

Malar · 10 May 2016

Agent replied · 24 October 2024

Dear Malar,Thank you very much indeed for your ringing endorsement of our East Ham office and in particular of Hasan there. Hasan is an individual who embraces the company's culture in providing a level of service that is beyond comparison to others and is what we term 'Outpassioning'. I am delighted that you have been the beneficiary of this personally.May I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Rosalie is fantastic

Rosalie is fantastic Rosalie was efficient, professional, really helpful and always available. She kept me sane throughout the process right to the very end until completion. She went over and beyond the call of duty. I am so grateful for all the hard work and time you put in to help me. It really was a pleasure doing business with you.

Ann · 22 December 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

We would highly recommend Douglas Allen, Barkingside

We would highly recommend Douglas Allen, Barkingside. Our dedicated agent Trejuan was very professional, helpful and always listened to our requirements. Communication with Tre and the staff at the branch was always speedy and excellent. Tre was extremely patient and enabled us to complete viewings that were not rushed and were Covid compliant. We are very glad we bought our house with Douglas Allen!

S · 12 June 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

5/5

Trustpilot

East Ham Team

I put my property for sale with East Ham Branch, the process was very good and I would be happy to recommend them. I had the property on the market with another agent with no luck then I went to Douglas Allen who sold my property for more than £400000 im very impressed with everything. All the best. Thank you Maureen, Hasan, Chelsey and the team at East Ham.

Mr · 20 January 2020

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

1/5

Trustpilot

this is review is for East ham branch !

this is review is for East ham branch !I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."

Verco · 24 May 2023

5/5

Trustpilot

Thank you to all the staff at Douglas…

Thank you to all the staff at Douglas Allen, Hornchurch for helping me with my recent house purchase. This is not the first time I have dealt with them and always find them polite and professional. Special thanks to Chelsey for her help in negotiations with all parties throughout the purchase process and to David for ensuring we got there in the end when there was a few delays.

Ann · 5 December 2019

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

Excellent service in difficult circumstances

I've been really impressed with the service I've received from Douglas Allen in Walthamstow over the last few weeks: sales manager Ammer Haroon was very proactive in getting the ball rolling when I found a property I was interested in, and branch manager Maria Ticehurst has been working really hard to iron out any issues with the vendor's solicitor, despite the COVID-19 lockdown. I'm in good hands there!

M · 31 March 2020

Agent replied · 24 October 2024

Hi Martin,Thank you for taking the time to post your 5 star review regarding Ammer and Maria in our Walthamstow office . As you know we are in Lockdown but Maria is working tirelessly from home to help get the sales through . I hope that you get your move sooner rather than later.Thanks again and keep safeRob WadeAssociate Operations Director

5/5

Trustpilot

Douglas Allen Chingford get an A+!

The whole team at Douglas Allen Chingford were great. And special thanks go to Natasha Tomlins, our sale progressor. She was relentlessly persistent, keeping the conversation going between solictors and every conversation was noted, so that we always knew what the nest step was. Highly Recommended!!

Kate · 3 July 2023

Agent replied · 24 October 2024

Hi Kate,Thank you for leaving a review! It's great to hear how positive your experience with our Chingford team has been and especially how relentless Natasha has been throughout your process.Best wishes,Douglas Allen.

4/5

Trustpilot

Great team at Douglas Allen Chingford…

The team at Douglas Allen Chingford have always been very friendly and helpful in selling my house. However Natasha was particularly helpful in following up calls to solicitors and buyer to make sure the transaction eventually went through to exchange. Although the sale took longer than expected, I am happy with the outcome.

Brenda · 9 November 2022

Agent replied · 24 October 2024

Hello Brenda,Thank you so much for taking the time to leave us a review. We're delighted to hear that Natasha and the Chingford team were able to support you through the process of selling your home, and even happier to hear that you were pleased with the eventual outcome!Best wishes,Douglas Allen

5/5

Google

David and the team of staff at the Hornchuch branch have been very efficient and have been in contact on a regular basis. We hight]y recommend

Richard · 24 August 2024

Agent replied · 23 October 2024

Good morning Richard, Thank you for taking the time to leave such a kind review! We're thrilled to hear that David and the team have been so helpful and your recommendation means a lot to us. Best regards, Douglas Allen Hornchurch Estate Agents

5/5

Trustpilot

Helpful and caring - loughton branch

Thank you so much for your help in securing our offer. From the first viewing right up to the acceptance of the offer Trish was extremely helpful without being pushy. Trish's communication has been great and she has kept us informed every step of the way. Thank you also to Heather who also had a hand in getting the offer secured for us. Fingers and toes crossed everything progresses now :-)Thanks again

Sarah · 18 March 2017

Agent replied · 24 October 2024

Dear Ms Murphy,Thank you very much indeed for your kind words about the help received from Douglas Allen when buying your home and in particular from Trisha, she will be absolutely delighted with your recognition.I hope al progresses well with your purchase, please let us know if there's anything more we can help with.Kind regardsJon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen estate agents

Would like to thank Simon and Chelsey of Douglas Allen for their expertise in selling my late fathers house. They certainly know their market. What they said would happen actually did and the house was sold in 2 weeks from going on the market. They are professional, friendly and attention to detail was second to none. I would recommend without hesitation their service to anyone selling or buying a property.

LYN · 18 December 2018

Agent replied · 24 October 2024

Dear Lyn,Thank you for taking the time to post your 5 star review regarding Simon and Chelsey for the Basildon office.Both Simon and Chelsey are very experienced in what they do and know the market that they work in . It is always nice to read that they have delivered on what was discussed.Thank you in advance for any recommendation.RegardsRob WadeAssociate Operations Director

5/5

Google

A great service at Douglas Allen, Hornchurch. We were shown a property by Will, who was very professional and able to answer any questions we had about the property. He gave us plenty of time to look around, never rushing us as we were looking with my mother-in-law. He called us the next day to see if we had any questions. We are now in the process of purchasing the property and have also been dealing with David who has also been great Would have no hesitation recommending Will and David at Douglas Allen 😊

Marian · 2 August 2025

5/5

Trustpilot

Douglas Allen sold our property for us

Douglas Allen sold our property for us, all the staff were very helpful,especially when we lost our 1st buyer, theywent to a lot of trouble to find many viewings so that we could proceed, we have now exchanged are on the move, but special thanks to all at DA especially Donna and Rosalie, they certainly went over and aboveDouglas Hazelwood

Douglas · 25 November 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

Rose Green & Richard Lewis

Chelsey has been very supportive during the process of my brother's house sale. It was very challenging at times, however she was always there to offer advise and update us on the situation. This all happened during Covid 19. Her work ethic on point.She is an asset to DA, and for that reason we would not hesitate to recommend this company to our family and friends.

Rose · 10 August 2020

Agent replied · 24 October 2024

Good afternoon Rose. Thank you for your lovely review regarding Chelsey and we are pleased to hear that she was able to support you and brother during your brother's house sale. Chelsey is an asset to our team and I'm sure she will be very appreciative of your comments. Kind regards,Danielle

5/5

Trustpilot

I would like to thank wonderful staff…

I would like to thank wonderful staff at Douglas Allen who found for us the property we are about to purchase. We had been looking for a while but nothing was suitable.A special thanks to Riana who would pick us up from the tube station and drive us to the viewing.To Steve, Ryan and Hasan for keeping us up to date with information and form filling.Thanks Guys.Archie Hamilton.

Cort · 12 November 2019

Agent replied · 24 October 2024

Dear Cort,Many thanks for taking the time to post your 5 Star review relating to the service received from our Woodford Green team. They really have a passion for their roles and look to provide a premium service at every opportunity.I hope everything proceeds well and Steve, Riana, Hasan and Ryan will join in wishing you much happiness in your new home.Kind regards,Jon Holden - Managing Director

5/5

Google

Citrida has gone beyond for me and my family, she has supported me throughout my journey of my purchase. I highly recommend her.

Azad · 19 March 2026

Agent replied · 16 April 2026

Hi Azad, Thank you for sharing your kind feedback. We’re delighted to hear that Citrida provided such dedicated support throughout your property purchase and helped guide you and your family through the moving process. Our estate agent team always aims to offer expert property guidance when clients are buying or selling a home, so it’s wonderful to know her efforts made a difference. We truly appreciate your recommendation. Thanks, Douglas Allen

5/5

Trustpilot

5 star service

Having recently sold my own home with an online agent, I am so pleased to have chosen a high street agent for the sale of my parents home. David from Douglas Allen Hornchurch was professional and extremely helpful. Always happy to answer any questions, I was kept up to date with the progress and was satisfied the sale of the property was in good hands. I would highly recommend this agent.

Donna · 27 November 2017

Agent replied · 24 October 2024

Dear Donna,I am pleased to see that you feel that using a High Street agent was certainly the right way to go, we remember that advertising your home and leaving you to work your way through the minefield of selling a home is certainly not the way to go. We pride ourselves in ensuring that from the first day we meet we work tirelessly to introduce you the right buyer, carry out the viewings and ensure that the buyer is able to proceed, it doesn't stop there, as you say we are always on hand to chase the sale through our dedicated sales progressors with both the managers and staff being on hand to answer any questions and to offer help where required.All the very best for the future, we are more than happy to help anyone you knowKind regardsPaul Ingleton - Associate Operations Director

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