Trusted Agent profile · Havering
★★★★★
2,486 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,486 reviews on two platforms, including 312 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
TrustpilotShamiya was super helpful and quick to…
Shamiya was super helpful and quick to respond!
Thank you, Joe! We're thrilled to hear that Shamiya provided you with excellent service. We appreciate your feedback. Best wishes , Lisa
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
5/5
GoogleI am so happy and pleased how Tierney helped me so swiftly moving into my first property! Thank you Tierney!
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
1/5
TrustpilotHighly negligent
Dreadful service, awfully slow, negligent, understaffed and overpricedNo one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly given such as lack of staff, but they seem to make no effort to fix this their end. So why should we have to pay the normal rate for an understaffed service? We've been through 3 property managers, none of whom ever have the time to deal with our problems. There is a total lack of communication between the staff and logged, recorded issues get lost time and time again.But when there is a mix up with the landlord's paying for an extra set of keys, then they are instantly hassling you via threatening emails (sent out of working hours) demanding money that you don't owe!Our flat has had problem after problem ignored. They really don't care.
5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
5/5
TrustpilotA problem solved
Louise Gonella helped me out if a tricky situation when my tenants left the flat in an unsatisfactory state. Louise rescued me, at very short notice! As a result of her finding me a professional cleaner for an end-of-tenancy clean, my new tenants were able to move in on time to a clean flat. Thank you!
Thank you for your kind words! We're thrilled to hear that Louise was able to assist you promptly and effectively. Your satisfaction is our priority! Best wishes, Jake
5/5
GoogleWe got our previous and current place with Andrews. This time I was 38weeks pregnant, Eve saw to it and made sure that getting a place was seamless, thank you. And to all the staff Paul, Nathan and everyone else you are Amazing, polite, helpful, on time for appointment and there is someone always available to answer the phone. Thank you for being good at what you do.
Hi Freda, fantastic to see you've had two great experiences with Andrews. We know the team work really hard to ensure our customers are looked after, so it's great to see that's been the case for you. The team will really appreciate seeing your review, we hope you have settled in well to your new home and wishing you all the best with your new arrival! Thanks, Rhys
5/5
GoogleAndrews Romford is a very friendly and helpful Estate agent. Highly recommend, awesome experience and excellent customer service, Very professional and polite people!
Hi Beatrice, thank you for the five star review, great to see the team in Romford have been delivering such a brilliant service to you, thanks again, Rhys.
5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
5/5
GoogleNathan was really helpful and informative throughout the whole process We have recently moved in to our new home with my family and couldn't be more happier.
Hi Bettina, really glad to hear Nathan has been really helpful and informative through the whole process and I am so happy to hear you guys have settled in well in your new home! All the best for the future and thank you for the five star review, Laura.
5/5
GoogleThanks to Nathan at Andrew in Romford I sold my BTL property to an investor. Over the years I’ve been kindly assisted by Nathan when it came renting out my property, so when it was time to sell I could think of no better person. The service which I received from Andrew’s was second to non. The knowledge and excellent communication from Nathan and his team made for a smooth and stress free transaction. Would definitely recommend and thanks once again.
5/5
GoogleI cannot fault Andrews Property Group in Romford. They have looked after me and my property rentals for nearly 10 years now and they have shown constant commitment & professionalism all the way. Nathan Hancox is 100% reliable and is an expert in his field, easy to get on with and is always there to help with anything that may crop up. Amazing company to deal with, the whole team also deserve a shout out because they all play an important role in keeping the cogs turning in what I would describe as a truly well run establishment. I would only recommend Andrews Property Group in Romford, they are 100% the best company out there.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust completed on the purchase of my first property, the service I received from Andrew’s was fantastic, as a first time buyer I was really unsure and anxious about the process of buying! A special thanks to Nathan who I think I’ve asked quite a lot of, with many phone calls and questions. His knowledge and customer service was constantly out standing, and invaluable to me as a buyer! I hope Andrew’s know what an asset to their company and reputation he is! I cannot fault the service enough and would recommend to anyone! Thanks Nathan & team!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJust sold my flat with Andrews. Nathan is a fantastic agent who definitely goes above and beyond. You often hear complaints from sellers saying that customer service from estate agents stops after a sale’s agreed, that is definitely NOT the case with Andrews. From start to finish I have been in regular contact with Nathan and the team and I know he has also been in regular contact with my buyer making sure things go smoothly. Would 100% recommend this agency to my friends and family.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotEfficiency
Efficiency, kindness, attention to detail.
Dear Duncan, Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotGreat
Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!
Hi Skye, brilliant to see you had such a positive experience with Maria & Ida! Thank you for sharing your feedback, Rhys.
5/5
TrustpilotMolly and Freya went above and beyond…
Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)
Hi Alice, thank you for the five star review, we know that Freya & Molly work really hard to see our agreed sales go through. Brilliant to see they are the team in Keynsham were on hand to help you through each step of the way.Thanks, Rhys
5/5
TrustpilotNicole has been excellent
Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!
Hi Tracey, thank you for the five star review, great to see that Nicole has been able to assist you with your search delivering excellent support and experience for you.Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
