Andrews Romford reviews in Havering

★★★★★ 5/5

Trustpilot

I’ve recently find a flat to rent with…

I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place

Jana · 27 September 2023

★★★★★ 1/5

Trustpilot

No stars would be a better description of my experience

Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.

William · 27 April 2021

★★★★★ 5/5

Trustpilot

A Great Service

From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.

Anne · 12 July 2022

★★★★★ 5/5

Trustpilot

Tom Kite and the Tewksbury branch were…

Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.

Marcus · 16 February 2023

★★★★★ 5/5

Google

Andrews Romford is a very friendly and helpful Estate agent. Kamilija Stanuliene, the Senior Negotiator, provided excellent communication and assistance with my booking. Highly recommended!

K · 26 October 2023

★★★★★ 5/5

Trustpilot

Brilliant experience with Daniel from Andrews

I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.

Wendy · 1 September 2023

★★★★★ 5/5

Google

My son, whom has a property has had Andrews managing this for several years. From the outset the staff have been professional and helpful. More recently Nathan has been outstanding in his professional manner, support and advice to both my son and myself.PositiveProfessionalism

Kim · 10 January 2022

★★★★★ 5/5

Trustpilot

Thoughtful service

I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated

Nikki · 12 July 2024

★★★★★ 2/5

Trustpilot

DC law solicitors suggested by Andrews

Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them

SETO · 6 November 2023

★★★★★ 5/5

Trustpilot

Courtney Reid is an absolute legend

Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!

Anne · 29 June 2022

★★★★★ 5/5

Trustpilot

hayley tenet

Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x

Rebecca · 16 February 2023

★★★★★ 5/5

Trustpilot

I highly recommend Andrew's property…

I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.

Chani · 14 November 2023

★★★★★ 1/5

Trustpilot

Do not give these company your money!.

I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.

Slay · 7 March 2023

★★★★★ 5/5

Google

Am happy to say that I have had excellent service from Andrew’s Romford branch for many years. A genuinely nice team of people that are happy to help. I find them to be a friendly and informative team, who handle the management of my property without issue (even during lockdown), and have recommended friends and family to use them, and they have done so trouble free. For a nationwide letting service, you get a more personable feel that you would expect from a smaller well established locally run family business. Cheers Nathan and team! DeanPositiveResponsiveness, Quality, Professionalism, Value

Dean · 26 October 2020

★★★★★ 5/5

Trustpilot

Shannon Bird was extremely helpful and…

Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!

Joseph · 16 January 2024

★★★★★ 5/5

Trustpilot

Friendly helpful staff at the Romford…

Friendly helpful staff at the Romford branch were good at both managing and later selling our properties. Paul the manager, and especially Kish, worked hard to find tenants, manage the properties and when we decided to sell, kish found buyers for us and followeed the whole process through to completion. We had 30m years of great support from the whole team.

Wilkins · 1 June 2023

★★★★★ 4/5

Google

Ranjan was polite and helpful in renewing our tenancy agreement.

Jason · 27 July 2024

★★★★★ 5/5

Trustpilot

Viewing of a rental property in Timsbury.

I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.

Alan · 24 July 2024

★★★★★ 5/5

Trustpilot

The arrangement of and viewing were…

The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.

Emma · 10 January 2024

★★★★★ 5/5

Trustpilot

Monika

The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.

Emmanuel · 27 September 2024

★★★★★ 1/5

Trustpilot

Won't let you view property!!

Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.

Steve · 17 August 2020

★★★★★ 5/5

Trustpilot

Great experience with Andrews

Great experience with Andrews. Greg was brilliant in showing us around and advising us on the letting process. Would recommend.

Frank · 23 May 2025

★★★★★ 5/5

Trustpilot

Rental Advice

I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!

Louise · 18 October 2024

★★★★★ 5/5

Trustpilot

I used Andrews Mortgage Services for…

I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.

Nazlisiddiqui · 4 June 2023