Andrews Romford reviews in Havering

★★★★★ 5/5

Trustpilot

Rental Advice

I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!

Louise · 18 October 2024

★★★★★ 5/5

Google

Great communication, Kish & Kamilja were very caring agents.

Leah · 27 July 2024

★★★★★ 5/5

Trustpilot

Keli is wonderful

Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!

Gosia · 23 November 2023

★★★★★ 5/5

Google

Me and my partner (first time buyers) we’re looking for a property in east london and not having much knowledge we spoke to a lovely gentleman called Samuel Mumbuluma at Andrews estate agents he was extremely helpful with explaining everything that could be easily understood, he gave us lots of options and even took us to view a property in Romford. He was very professional & friendly and we are grateful for his efforts and we would definitely recommend him for a first time buyers!

Cerys · 10 January 2023

★★★★★ 5/5

Trustpilot

Great service from Luke of Andrews Leasehold…

Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.

A · 19 November 2023

★★★★★ 5/5

Trustpilot

Great experience viewing a property…

Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.

Priya · 9 February 2023

★★★★★ 1/5

Trustpilot

Wow! If i could give 0 i would.

Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst they passed the blame to the landlord... (dont know why landlords go with this agency) as theres really nice properties (possibly because they steal your deposit). Anyway still waiting 4 weeks on... To finally get someone to admit thatbthey cannot download the virtual video as they dont know how to. That was 2 weeks ago now and they still havnt been able to. Given up waiting as dont want to miss out on other properties... I would advise that no matter how lovely the property dont go with this agency... Its really not worth it. Only good thing i can say is there is a lovely girl called Jo who was very apologetic but... Other than manners bot much else happened. Save yourself the headache xx

Holly · 15 April 2020

★★★★★ 5/5

Trustpilot

Nancy Henley was extremely helpful when…

Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.

Lisa · 18 November 2023

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!

Paula · 5 January 2023

★★★★★ 5/5

Trustpilot

Viewed a property today and Shannon B…

Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you

Patti · 15 February 2024

★★★★★ 5/5

Trustpilot

Michael was really great!

Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.

Charlotte · 16 October 2023

★★★★★ 1/5

Trustpilot

We reluctantly rented a property…

We reluctantly rented a property through Andrews, Bear Flat Branch in 2018, and offered the landlord an 18 month tenancy. When we were first shown the property the agent explained that the property was part-furnished, yet was unable to clarify what items were staying. The agent also said that when you put your offer through, we must ask for end of tenancy maintenance to be addressed. (This is the job of the agent/landlord) not the new tenants.Having then moved into the property the house was not professionally cleaned and had a house full of furniture. No window keys were supplied, no garage keys. The conservatory was an unusable room, damp/mould, leaking and unheated, so for 18 months we were unable to use this room, we got nothing from the landlord or agent to repair this. At the end of our tenancy they wanted to deduct £250 from our deposit for end of tenancy cleaning.Yet when asked were not able to provide two quotes to justify the deduction or specific work intended. The house was left cleaner than when we got it. Emails were sent, yet no response. We found the staff to be misleading, incompetent and rude from the outset.In all my years (14 to be exact) of working as a letting agent myself, I have never dealt with such an abysmal Company.

Melanie · 7 January 2020

★★★★★ 5/5

Trustpilot

Even with complicated requests Louise…

Even with complicated requests Louise has been brilliant.

Lindsay · 23 July 2024

★★★★★ 5/5

Google

Really happy with overall service I received. From start to finish things were very smooth and clear. Special thanks to Paul who went above and beyond to help me quick move in. Thanks.

Rabia · 26 October 2022

★★★★★ 5/5

Google

One of the best property agent in town. I recently choosen one property in Romford for letting. Nathan has helped me to find the property and closing the deal in very easy and professionally manner without any issue and solving all my queries with patient n politely. Keep up the good work and helping people to find the best property deal. Thanks

Mohsin · 29 March 2024

★★★★★ 4/5

Trustpilot

Kyle was lovely in the house tour in…

Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.

Insert · 1 March 2024

★★★★★ 5/5

Google

I have dealt with Andrews for many years with lettings and have always had a a super service This has recently continued with a new letting handled by Tierney Bone in the Romford branch that was dealt with very professionally by Tierney causing me no problems or worries Well donePositiveProfessionalism

Barry · 8 November 2025

★★★★★ 5/5

Trustpilot

Dealt with Zak who was highly…

Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.

Paul · 21 September 2023

★★★★★ 4/5

Trustpilot

A lovely lady in lettings

I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa

Rebecca · 14 May 2024

★★★★★ 3/5

Trustpilot

Good work.

Good work.Sarah was helpful in giving early response. And sorting the issues early as well.

Rishav · 24 February 2024

★★★★★ 5/5

Trustpilot

Sarah was quick and polite with her…

Sarah was quick and polite with her responses and was a great help with our deposit.

Nathan · 29 January 2024

★★★★★ 5/5

Google

I met Samuel Mumbuluma when I viewed the flat at Ash Court the very first time. He was warm & welcoming. He never rushed me and allowed me to 'take it all in'. He wasn't pushy, or keep trying to force me to have an impression of the place. He allowed me to make my own mind up. I had lots of questions, but I didn't expect him to know the answers to all these questions on the spot. To his credit, by the next day or so he'd come back with answers to all my queries. My overall feeling was that I clicked with Sam straight away and that made things a whole lot easier for me. I'd viewed other properties with other estate agents, but this was the flat I liked the most and dealing with Sam ultimately meant I secured it.

Andy · 26 October 2022

★★★★★ 5/5

Google

We contacted Andrews when it seemed that we were having to resell our house, due to our buyers solicitor being too slow in completing their enquiries. We dealt with a very nice young man called Paul. He was polite, kind and professional. Sadly, for Paul, once we told our buyers we were reselling, their solicitor managed to complete the process and exchange took place. However, I would have no hesitation on recommending Paul to anyone who wants to sell their property.

Elaine · 26 October 2022

★★★★★ 5/5

Google

Andrews estate agents have been fantastic to deal with, our viewing was arranged very quickly and efficiently. We were met by Paul who was friendly and had great knowledge of the property we were looking at. We were not rushed and not made to feel like ‘just another potential buyer’ . We have also been dealing with Kish, he has been very quick, efficient and friendly in dealing with enquiries, emails and calls. Restored our faith in estate agents!! Highly recommend

Selene · 26 October 2022