Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,483 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,483 reviews on two platforms, including 312 Google reviews rated 4.9.

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4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,171

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Trustpilot

Quick, easy and professional!

Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.

Keely · 12 December 2023

Agent replied · 22 November 2024

Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.

5/5

Trustpilot

Bailey is awesome in his work

Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.

Bashra · 12 April 2024

Agent replied · 22 November 2024

Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys

5/5

Trustpilot

Amazing communication

I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.

Lilly · 11 November 2023

Agent replied · 22 November 2024

Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.

5/5

Trustpilot

Reliable and Friendly Letting Agency

Andrew's have managed our property for the last 4 years and they have done a great job of keeping the property occupied with reliable tenants and finding solutions when concerns are raised.Our Property Manager, Kelly Hamilton, is very effective at keeping both our tenants and ourselves informed and relaxed about all matters relating to the property. We know that with Andrews and Kelly our property is in safe hands.

Customer · 14 August 2024

Agent replied · 22 November 2024

Thank you for your kind words! We're thrilled to hear that Kelly and our team have provided you with excellent service and peace of mind. Your satisfaction is our priority.

5/5

Trustpilot

Shamiya was brilliant

Shamiya was brilliant! Me and my son felt very at ease with her. We had a laugh aswell which was nice. Lovely young lady

Customer · 19 June 2024

Agent replied · 22 November 2024

Hi there, thank you for taking the time to write a positive review. I am so glad to see Shamiya has been brilliant and made yourself and your son feel at ease! Thank you again for your kind words and all the best, Laura.

5/5

Trustpilot

Nick from Andrews Downennd put in a…

Nick from Andrews Downennd put in a massive shift, working with a very difficult down chain solicitor, to make sure we were able to exchange in the nick of time. I was grateful for his effort and experience/advice during an otherwise stressful process. Antonia and other members of his team pitched in when he wasn't available, helping with continuity. Thanks guys!

William · 12 December 2024

Agent replied · 22 December 2024

Thank you, William, for your kind words! We're thrilled Nick and the team could assist you through the process. Your appreciation means a lot to us. Best wishes in your new chapter, Jake

5/5

Trustpilot

Issy took on board my comments…

Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.

Jeffrey · 23 April 2024

Agent replied · 22 November 2024

Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys

5/5

Trustpilot

Thumbs up

All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case

Nigel · 8 August 2024

Agent replied · 22 November 2024

Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.

5/5

Trustpilot

Thanks Sophia.

Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.

Adam · 10 May 2024

Agent replied · 22 November 2024

Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.

5/5

Trustpilot

Sales consultant Keli Viana

Sales consultant, Keli Viana was amazing throughout the process, very helpful and on top of everything.

Mirza · 26 October 2024

Agent replied · 22 November 2024

Thank you, Mirza! We're thrilled to hear that Keli provided such excellent service. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Trustpilot

Shamiya

Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.

PJ · 23 August 2024

Agent replied · 22 November 2024

Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.

5/5

Google

I sold my property with Andrews after using them to rent out my house for years. Kish was fantastic and very patient even when the sale hit a few bumps. Very happy with his professionalism.

StuNY247 · 26 October 2023

Agent replied · 25 October 2024

Hi Stuart, thanks so much for taking the time to leave us a review. It wasn't easy but we go there in the end! Thanks again and wish you all the best for the future. KR Kish

5/5

Trustpilot

We had a complicated house sale and…

We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.

JAMES · 12 July 2023

5/5

Trustpilot

Viewing Feedback

Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!

Aaron · 25 June 2024

Agent replied · 22 November 2024

Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys

5/5

Trustpilot

Sarah Robinson has been amazing over…

Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah

Michael · 21 March 2024

Agent replied · 22 November 2024

Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys

4/5

Trustpilot

Oh,Tracey Cumming made the process…

Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.

Adetoun · 16 September 2024

Agent replied · 22 November 2024

Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!

5/5

Trustpilot

Fantastic service.

Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.

Rebecca · 4 June 2024

Agent replied · 22 November 2024

Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa

5/5

Google

Andrews agents have been so amazing in helping us find a property, especially Eve, she’s so amazing! Always smiling and professional. I recommend them 💯 …

Matilda · 28 April 2024

Agent replied · 25 October 2024

Hi Matilda, thank you for the five star review. Great to see that Eve and the team at Romford have been able to help you find your new home. Brilliant to see and we know Eve will really appreciate the recommendation, thanks again, Rhys.

5/5

Trustpilot

Excellent service of Raluca

We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.

Kim · 30 August 2024

Agent replied · 22 November 2024

Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.

5/5

Trustpilot

Andrews are the best estate agent on…

Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*

Thomas · 20 December 2023

Agent replied · 22 November 2024

Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys

5/5

Trustpilot

Shannae and Sharron are both awesome!

We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.

Joe · 6 August 2022

5/5

Trustpilot

Well

Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again

Dawood · 15 February 2024

Agent replied · 22 November 2024

Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys

5/5

Trustpilot

Thank you for the viewing

Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.

David · 2 August 2024

Agent replied · 22 November 2024

Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.

5/5

Trustpilot

Honest and reliable service..

Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.

Margret · 28 February 2024

Agent replied · 22 November 2024

Hi Margret, thank you for the five star review. Brilliant to see you had such a fantastic experience with Annum, thank you for sharing your experience. Thanks, Rhys

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