Trusted Agent profile · Havering
★★★★★
2,483 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,483 reviews on two platforms, including 312 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
5/5
GoogleKamilija is so helpful and dedicated to her work. Also, she is well experienced, professional and answered all my questions with great spirit and patience. Would definitely recommend this company to other people looking for buy or sell their properties.
Thanks so much for taking the time to leave a review for Kamilija! KR Kish
5/5
TrustpilotLisa and the team made our move very…
Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you
Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys
5/5
GoogleI’ve had an exceptional experience working with James at Andrews. From start to finish, he has been incredibly helpful, professional, and genuinely invested in delivering the best outcome. His communication is excellent and always clear and proactive, which made the entire process smooth and stress-free. James quickly found me a great tenant, far faster than I expected, and it’s clear that he truly cares about his clients. He takes the time to understand your needs and goes the extra mile to ensure everything is handled efficiently and with care.
5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
5/5
TrustpilotAmazing service from the Maria and…
Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team
Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.
5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
5/5
GoogleRanjan Khilosia has been nothing but incredible with her services, she's representing Romford Andrews property group. Very helpful and always aim to get the best results. keep on doing what you do. Thanks 😊 …
Hi Jean-Marie, thank you so much for the review. Fantastic to see that Ranjan has been such a great help to you. Thanks, Rhys
5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
5/5
TrustpilotSupportive ptofessionalism
From start to finish Sophia Robinson trainee sales consultant for Andrews has been brilliant on updating on how the sale of my late fathers flat was progressing through emails and phone calls. This really put my mind at rest and I felt that my concerns and questions were valued and acted on straight away. Totally professional. Sophia updated me at the end of each week and also quickly and promptly during enquiry - time. Her manner was professional, kind and understanding throughout. Thank you. When I sell my own home, I will certainly be back.
Hi Lynette, was a lovely review for Sophia in the Andrews Bath team. Fantastic to see that Sophia was on hand to help you through each step of the way in what I'm sure could have been a difficult time. We are really pleased to see her hard work and active communication was recognised, she will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
5/5
TrustpilotAndrews Agency is a well-coordinated…
Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.
Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa
5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
5/5
TrustpilotI would like to thank Charlotte ,Claire…
I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot
Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys
5/5
GoogleExcellent experience with Andrews so far, especially Kamilija Stanulience. She had good knowledge and wonderful effort. Thank you so much. I hope we will get the same services throughout our end of the buying completion. Arif & Farhana
Good afternoon Farhana, thanks so much for taking the time to leave Kamilija such a lovely review :) KR Kish
5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
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Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
