Trusted Agent profile · Havering
★★★★★
2,487 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,487 reviews on two platforms, including 312 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Andrews Havering won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2022, 2020.
2022 1 Bronze ESTAS 2022 winners
2020 1 Silver ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
GoogleMy husband and I are looking for a property and we spoke to Sam, he was very helpful. He took his time to explain everything he knows and was kind enough to connect us to a broker who was helpful. Sam was very professional over the phone, I was left satisfied with the service we got.
Good afternoon Kav, thanks for your kind words towards Samuel! KR Kish
5/5
GoogleRecently had dealing with Paul Davidson & Nathan Summerfireld @ Andrews Lettings, Romford branch and found them extremely helpful. Were always there to answer any questions/concerns and found tenant very quickly. Their pricing structure was very transparent and the whole process of letting went very well. Thanks to Paul & Nathan, keep up the good work.
Hi Jay, thanks for sharing your experience with us. we’re so glad to hear that you had a smooth experience from start to finish. KR Kish
5/5
TrustpilotBeen in touch with Andrews over the…
Been in touch with Andrews over the last few days. I dealt with Shamiya, who was brilliant. Very helpful on the phone and in person, nothing was to much trouble. Would recommend.
Hi Dan, thank you for sharing your experience with us. Brilliant to see that Shamiya was helpful to you. Thanks again, Rhys
5/5
GoogleI have recently been working with Kamilija. I've experienced the best customer service. Kamilija, has been easy to get a hold of as well as efficient in sharing information during the buying process. When I went for my viewing Kamilija not only showed me around, she engaged with me and had brochures printed. I felt at ease and in really good company. Kamilija took time to explain the process and how things would work moving forward and as a first time buyer I greatly appreciate this. I haven't experienced service like this with any other estate agent this year during my viewings. I'm very pleased with Kamilija's service and Andrews overall. Please take into consideration making Kamilijas approach a common practice. Thank you :)
Hi Shari, thank you for taking the time to share your experience with us. We are delighted to see you've had such positive dealings, in particular, with Kamilija. We know she will really appreciate you sharing your positive feedback. Thanks again, Rhys
5/5
TrustpilotAndrews estate agents are more than…
Andrews estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Mark has worked above and beyond in supporting our house sale, they were critical in steering us through significant life changes, a responsibility that demands trust and credibility. Mark had understanding and empathy for my mother needing to sell her home and took this through to the end of the deal. Our stress was exceeding an unhealthy point and Andrews were able to take this down for us by working, advising and organising all we needed for a quick house sell. Thank you.
Hi Janet, thank you for the review and sharing your experience. It's fanastic to see that Mark has been so helpful to you in what was understandably a stressful time. We know Mark works incredibly hard to esnure everyone is keep up to date and communicated with throughout any dealings with Andrews, we know he will really appreciate your kind feedback. Thanks again, Rhys
5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotFantastic property manager Andrews
Sarah has been a fantastic property manager over a number of years for Andrews. Initially, when I decided to rent out my UK property, I wanted a single point of contact for all queries ranging from rental payments to repairs and contracts. Sarah has performed this role exceptionally well. The recent communication between myself and the tenant, requesting permission to redecorate is a classic example where she simply facilitates a timely conversation with the tenant. Simple? It should be but it is not always the case with many serivce companies where trying to get a quick answer is often difficult and bureaucratic. This is the importance of dedicated professional property managers. Thanks for the great customer service.
5/5
TrustpilotAndrews have been wonderful partners…
Andrews have been wonderful partners for us for more than 15 years. Always responsive and professional. Michelle Smethurst has been a great person to work with - couldn’t ask for more.
Hi Jeremy, thank you for the five star review and your continued trust over the years to deliver a brilliant service. Amazing to see Michelle has been such a help to you over the years. Thanks again, Rhys
5/5
GoogleWe are in the process of buying a house, Kamilija has been outstanding, never has been pushy in her approach with the sale and always has kept in contact. Amazing service so far.
Hi Yas, thank you for the five star review. Fantastic to see that Kamilija has been such a good support and provided a brilliant service to you. Thank you again, Rhys.
5/5
TrustpilotLouise Gonella has been a very helpful…
Louise Gonella has been a very helpful and professional person her knowledge of the estate was second to none would recommend her and Andrews.
Thank you, Diane! We're really happy to hear that Louise provided you with excellent service. Your recommendation means a lot to us. Best wishes, Jake
5/5
GoogleI went in to speak with someone about buying a house. I met Samuel and his team and I am pleased to confirm that he is a professional and on our first meeting he told us he will find us our home. Guess what?! He found it 2 weeks later. :) I truly recommend :)
Hi Andra, Glad we were able to help! KR Kish
5/5
TrustpilotI have been with Andrews for a couple…
I have been with Andrews for a couple of years now and I am still very impressed and amazed how they provide excellent services to their tenants, customers and clients. Anything from a little inquiry to biggest repair concerns, they always are on top of it and make sure they are addressed as soon as possible. Very efficient. Im always sending an email to Michelle and she has always been so responsive and accomodating. 100 stars for them!!
Hi Carmelle, we know that Michelle and the team will really appreciate seeing your kind feedback. Thanks again.
5/5
GoogleAmong the Letting agents I have seen by experience, Andrews was exceptionally professional and promptly attended & responded to all my queries and issues on time... My sincere thanks to Khilosia Ranjan, Paul, Nathan for their wonderful support during my association with Andrew...
Good afternoon Jai, thanks so much for leaving my colleagues such a lovely review. Really appreciate you taking the time to do so. KR Kish
5/5
GoogleThis is the second time i have used Andrews and i have to say i can not fault their service and price. While in my property the after care i have received has been great. Thank you Ranjan for your excellent customer service.
Hi Victoria, thanks so much for leaving us a review! Really pleased we were able to help and thank you for your kind words towards Ranjan :) KR Kish
5/5
TrustpilotFabulous estate agents
We are absolutely delighted to have chosen to go with Andrews to sell our property, Stan and his team cannot be recommended enough they have always been polite, punctual and very professional and oh so extremely helpful considering we had a few hiccups along the way with buyers and solicitors. We thank you all so very much for your hard work. And although we have no intention of moving again, but if we did I’m sad we would not be able to use Stan and his team as we are moving out of the area.
5/5
GoogleAgents Shakira and Sharon are very helpful and kind professionals. Agent Sharon helped us to go smoothly through the renting process and she always been approachable and supportive. …
Thank you, Petya, for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. We wish you all the best in your new home and are here to assist you anytime.
4/5
TrustpilotSammi made things happen and a great experience great
Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.
Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!
5/5
TrustpilotSophia was always helpful
Sophia was always helpful, friendly, and able to answer any questions I had. If not, she was able to find the answers quickly.
Thank you, Matthew! We're thrilled to hear that Sophia provided you with excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotExcellent Team-Looking Forward to achieve my dream house
I would like to express my gratitude to the Andrews Property Management team for their exceptional assistance in helping us find a house over the past 2-3 weeks. In particular, Shamiya ,Molly and shannon have provided outstanding support throughout the process, ensuring that our requirements were met in finding the perfect property. Their dedication and professionalism have made our experience truly remarkable. Thank you to the entire team at Andrews Property Management for their outstanding service.
Thank you, Sini! We're thrilled to hear about your positive experience with Shamiya, Molly, and Shannon. Your kind words mean a lot to us.
5/5
GoogleWe recently sold our property with Andrews- Kish helped us so much with even our purchase through another agent- he was brilliant and so responsive and did everything he could and helped us far and beyond. Kish is a true credit to Andrews estate agent! It was an absolute pleasure working with him and we couldn’t thank him enough!PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Charlotte, Great to hear from you the feedback that you have given. We wish you well in your new home!
5/5
TrustpilotPurchased through Andrews
Purchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.
Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback. Thanks, Rhys
5/5
TrustpilotAndrews Estate Agent
Andrews at Bear Flat assisted us with the recent sale of our house and we absolutely would recommend them as an agent. Their communication and attention to detail is fantastic - and they are all so personable, approachable and friendly.We were looked after by Hamza and Emily and the whole process was smooth and well organised. We would not hesitate to use Andrews again and we are very grateful to their professional yet personable service. Thank you Hamza and Emily!
5/5
TrustpilotThe Andrews team
The Andrews team, in particular Raluca and Ayman, have been incredibly helpful, supportive, professional and efficient throughout my ordeal with a difficult tenant. Great service from them both, thank you very much!
Hi Monita, we know both Raluca and Ayman will really appreciate seeing your review. Thank you for sharing your experience and we are really glad we were able to help you through a difficult situation, thanks again, Rhys
5/5
GoogleSamuel has been really helpful throughout the selling process so far and has kept me well updated, informing me of things as soon as they happened. He was also really good at the negotiation stage, helping me to achieve a sales price I was happy with. Thanks Samuel and the rest of the team!
Good afternoon Hester, thanks for giving us a 5 star review! KR Kish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
