Trusted Agent profile · Havant
★★★★★
442 reviews across 2 platforms
11 Wellington Way, Waterlooville, PO7 7ED, Havant, PO7 7ED
Mann's office in Havant, at 11 Wellington Way, is rated 3.5 out of 5 across 442 reviews on two platforms, including 213 Google reviews rated 4.7.
Every review we hold for the Havant office, from every platform, shown as written. First names only.
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
5/5
GoogleKatie and her team have excellent local knowledge and a great client base. Unlike some of the local agents they are dynamic and they get suitable purchasers through the door. Will definitely be using again.
Many thanks for your wonderful 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleReally happy with the service provided! Shannon D was absolutely amazing! Explained every step of the process in detail and made sure she presented every option that was available for me! I will definitely recommend her to anyone who is looking to rent a property!
Hello Andreea, Thank you so much for your wonderful 5* review! We're thrilled to hear that Shannon D provided you with such excellent service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
5/5
GoogleWe purchased our house from dan at Mann countrywide and couldn’t recommend them higher! Dan and the team made everything so easy for us and took all the stress out of the whole process. Wish we had sold with you also!!!
Thank you Sophie for your wonderful review and it is great to read that you could not recommend Mann Countrywide higher. Best wishes in your new home, Scott.
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
5/5
GoogleRenting properties is so hard nowadays as the demand is so high. I rang and spoke with Alice and she was so helpful and efficient. Within minutes she emailed me a video tour of the property. I replied immediately to say I would like it. Within hours I was approved and they were sending me a congratulations email that I had secured the property. Amazing news to my ears, Alice and Nadine worked together so well to make it such a smooth and stress free process for me. Huge thanks again to both of you. Keep up the fantastic work. Can't wait to move in.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the amazing 5* review and kind comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
5/5
GoogleWe had Samantha Jenkins show us properties and she is outstanding. So professional in her work and customer focused to ensure she understood our needs and found us a home that suits us to a tee. So easy to talk to and helpful, certainly made what is never an easy process a lot better and less stressful. Thanks so much
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLouisa deal with me very well and arrange viewing same day
Thank you for taking the time to leave a review! We're thrilled to hear that Louisa provided excellent service and was able to arrange a viewing for you on the same day. We strive to provide top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleI had a great experience with Shannon and the new apprentice. They were both extremely helpful, polite, and attentive to all our needs. Communication was excellent throughout, they responded quickly and kept us well-informed every step of the way. Thanks for making the whole process smooth and stress-free!
5/5
GoogleIt’s our first time renting out our property and Nadine and Shannon have been wonderful! We’ve moved abroad during the process and both have given us peace of mind that we’re leaving our property in good hands. Thank you very much.
Thank you for your thoughtful 5* review Verity! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBuying and selling isn't always easy! Without help and hard work from your agent it would feel almost impossible. I was fortunate to have a good team. Very professional and prepared to go the extra mile. In particular, Samantha Jenkins. I'm not sure we would have got there if not for her diligence and hard work! Thank you.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
5/5
GoogleThis was my first experience of renting a property through an estate agents. The team were responsive to phone calls, very useful and prompt in their responses to enquiries we had regarding the property. We liaised with Sharon primarily, but also spoke to some other people within Mann, everyone was friendly and accommodating of our contact preferences and easy to arrange meetings with (flexible with regards to work commitments).
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional service from Nadine who organised everything very well and helped me with a few little problems with the flat in the first week. Thank you Nadine
Hi Gary, thanks so much for your fantastic 5* review. It's great to see Nadine and the rest of the team attaining the high standards we set for ourselves! Best wishes, Graham @ Customer Relations
5/5
GoogleA throughly professional team, who sold a property for despite delays outside of their control. Could not recommend them more than to say a great job well done by a good team. Thank you , I will most certainly recommend you to anyone who asks. Nick
Nicholas Brown thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to say how easy Max made our moving feel. Was always met with a smile and his service was just outstanding. Thanks for everything !
Thank you for taking the time to leave us this great 5* review and kind words. Kind regards Lucy, Customer Relations
1/5
TrustpilotOne of the worst estate agents I have…
One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.
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