Trusted Agent profile · Havant
★★★★★
442 reviews across 2 platforms
11 Wellington Way, Waterlooville, PO7 7ED, Havant, PO7 7ED
Mann's office in Havant, at 11 Wellington Way, is rated 3.5 out of 5 across 442 reviews on two platforms, including 213 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mann Waterlooville Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havant.
Every review we hold for the Havant office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience working with Shannon! Their professionalism, responsiveness, and expertise made finding our perfect rental property a breeze. Highly recommend services. Warm and welcoming experience with the entirely staff of Mann Waterlooville branch. Awesome 👌
5/5
TrustpilotA big thanks to the Gravesend Letting Team
The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.
5/5
GoogleMann & Co assist with letting and managing our flats in Waterlooville and I have been very impressed with their professionalism and positive attitude. I would highly recommend this firm. And they continue to provide an excellent service.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotMann Countrywide: Unprofessional & Untrustworthy
I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.
1/5
TrustpilotIf you are a landlord, avoid this company
If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.
5/5
TrustpilotExceptional knowledge
We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.
1/5
Trustpilot-100 stars.
If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.
1/5
TrustpilotNeglect of a vulnerable tenant
As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.
1/5
TrustpilotOnly rating one star as I can't give it…
Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!
5/5
TrustpilotI have been dealing with Rebecca whilst…
I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help
1/5
TrustpilotWhat service - It was no service!
We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.
5/5
GoogleJamie is a lovely, kind very knowledgeable man. He is always quick to help with any query. All staff have been polite and willing to help if necessary. Will definately use them again.
5/5
GoogleMann have been nothing but amazing when it’s come to selling our house and purchasing our new home. Sam and Jamie have been a dream! They’ve made everything so easy for us and made sure we’ve been constantly updated throughout the whole process and answered and queries we’ve had.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUntrustworthy
Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy
5/5
GoogleVery good experience. All went smoothly. Very good team of professionals. Thank you.
Thanks for the amazing 5* review. Best wishes, Scott
5/5
GoogleMoving with Mann lettings has been very smooth ,and especially all the help and support that Shannon has given, is above and beyond and has definitely made a stressful time much easier.would 100% recommend.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Mann & Co Waterlooville branch have been professional, helpful and provided a friendly service in selling our house. Special thanks go to Katie and Diane for ensuring the transaction had gone smoothly and in a timely manner. We have no hesitation in recommending them to any new potential customers.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotUnprofessional and unethical
I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.
5/5
GoogleWould love to thank the team at Mann and Co in Waterlooville for how they dealt with myself and my partner on moving into our first hope together! Special mentions have to go to Nadine and Nikki for their hard work and guidance to make our experience quick and easy! We couldn't thank you both and the rest of the team enough!
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
1/5
Trustpilotdisappointed and costly mistake for me
Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me
5/5
GoogleCannot fault the service received from Nicola at Mann & Co. From the first viewing to signing the contract and receiving the keys. The whole service was exceptional. She did not even mind when I pestered her for updates or silly questions. Would thoroughly recommend for Lettings. Thanks Nicola.
2/5
TrustpilotI'm extremely disappointed after moving…
I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.
1/5
TrustpilotWhere is my deposit?
Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.
1/5
TrustpilotDeceptive pictures and lies on listings
I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.
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Tell us what you need and we'll put you in touch. Mann Waterlooville Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havant.
