Every review we hold for the Hastings office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFurther to our recent sale and purchase…
Further to our recent sale and purchase we would like to commend Colin and his team at Just Property for their outstanding service. Their professional approach ensured all matters were dealt with efficiently and smoothly. Colin kept us up to date on proceedings on a regular basis which was reassuring for all involved. We would not hesistate to recommend Just Property!
Doug · 6 March 2018
Agent replied · 13 June 2024
Thank you for your lovely words about Just Property. All the best for the future.
★★★★★ 5/5
TrustpilotJust Property were fantastic to work…
Just Property were fantastic to work with during the sale of our property. Austin especially took time to give us great advice on the sale, was honest and up front about our sale price and everything was delivered in a friendly yet professional manner. Office is a really nice environment and ideally situated in the Old Town. Would definitely recommend.
Ben · 18 October 2018
Agent replied · 13 June 2024
Glad we got there in the end!!! All the best :)
★★★★★ 5/5
GoogleWe recently exchanged on my dad's bungalow, the whole process with Just Property was smooth from start to finish. Thank you to Charles, Tom, Liam & Ben, I haven't needed to use an estate agents for many years and I was really impressed with your service, many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Mike · 27 August 2021
Agent replied · 26 August 2024
Thanks Mike, we wish you all the best for the future
★★★★★ 5/5
TrustpilotJust Property have a rare talent of…
Just Property have a rare talent of combining utmost professionalism with reassuring warmth and good humour. There were many twists and turns during my move but Just Property were always there to guide and support me through the process. I honestly can't fault them and am extremely grateful. Special thanks to Paul & Jim. You rock!
Catherine · 13 June 2020
Agent replied · 13 June 2024
Thank you Catherine :)
★★★★★ 5/5
TrustpilotAmazing staff
I have used Just Property twice now and I wouldn't go anywhere else. They are always there to help and make you feel at ease even in stressful times. I wouldnt hesitate to recommend them.I would like to take this opportunity again to say a massive thank you to all the staff, particularly Jim and Ben.😊
Sarah · 9 June 2020
Agent replied · 13 June 2024
Thank you Sarah!
★★★★★ 5/5
TrustpilotThe whole team at just have been great
The whole team at just have been great, selling my late grandfather’s house has been a very emotional and stressful time with complications but just have remained professional and thorough the whole time, keeping great communication with me through and nothing has been too much trouble
Amy · 2 March 2026
★★★★★ 5/5
TrustpilotJust Superb!
Our purchase through JP was superb!The team are professional, friendly and really helpful.Big thanks to Jim, Ben and Charles for all their valued support. Particularly Ben, who really pushed for our completion date with the legals and kept on top of them! First class!Just Property are as they say number one agents and would recommend to all!
S · 10 December 2019
Agent replied · 13 June 2024
Thank you for the review Sue !!
★★★★★ 5/5
TrustpilotJust Estate Agents Bexhill on Sea are JUST GREAT !
We bought our house using Just Estate agents in Bexhill on Sea and they were brilliant ! Before them we had failed 4 times to buy other properties with different Estate Agents . Even this sale was tricky but Tina and her team especially Siobhan used their knowledge, skill , tenacity and sheer will power to bring it to a satisfactory conclusion . We lost heart several times but they didn't , Thank GoodnessThoroughly deserved it's 5 star rating .Chris & Dan Mason
DANNY · 16 January 2022
★★★★★ 5/5
TrustpilotThank you so much to all the Just…
Thank you so much to all the Just Property team for the sale of my house! Always there at the end of the phone when needed and prompt with whatever was being asked of them. Highly recommend!
SB · 8 May 2026
★★★★★ 5/5
GoogleJust properties has helped us buy and sell multiple houses in the past. they are always extremely friendly, helpful, thorough and efficient!
I want to give a special thanks to Austin Grout who has been helping us through the valuation of our property. he is friendly, easy going, proffessional and listens to you.
Thanks again everyone at Just Property you guys are amazing!
James · 27 August 2023
★★★★★ 5/5
TrustpilotFantastic service from Ben at Just…
Fantastic service from Ben at Just property at the Fairlight branch . From start to finish he showed a professional service at all times . Always kept in contact showing compassion in his job , all went very smoothly thanks to Ben with nothing to small to ask and action . Highly recommend !
Mandy · 19 March 2024
★★★★★ 5/5
TrustpilotHow to make a house sale as painless as possible!
Having moved a few times we have learned how crucial the Estate Agent is in the process. We are so thankful to have chosen Just Property for our recent sale. In making a final choice as to which Agent to instruct it was the high quality of their website and presentation that sealed the decision. We were not disappointed in any way. 1. The valuation given was realistic and achievable. 2. Negotiations with prospective buyers were firm, fair and highly professional. 3. Tracking progress, answering endless questions and keeping us reasonably sane was always on their agenda! 4. Every contact with the firm was helpful, courteous and personal. Clearly they work together as an effective team. We couldn't give a higher recommendation
Ray · 3 November 2021
★★★★★ 5/5
TrustpilotReally helpful
Just property helped us to get our dream home. From the initial viewings to helping us sell our home everyone was super helpful. When we had issues with our purchase the whole team were really helpful. We can't thank them enough.
Edd · 27 March 2026
★★★★★ 5/5
GoogleJust Property were the agents for both the house we sold, and the house we bought. They were fantastic from start to finish. Everybody in the Just Property office in Hastings were attentive to any concerns, always supportive, and helpful, for what is a stressful process. I have no hesitation in recommending them.
Richard · 27 August 2020
Agent replied · 26 August 2024
Thank you Richard, we wish you all the best for the future
★★★★★ 5/5
TrustpilotReturning customers
We've bought and sold through Just Property a few times, most recently we sold our house in Fairlight. We returned to them again because Charles and Ben have always been terrific- very helpful and proactive. This time, they sold it before having time to draw up the details! Debbie at Fairlight was lovely and very helpful- paying attention to detail. Tom pushed things through in Charles's absence. As a team, they were on it. The whole process was very easy and painless and we got a good price. I'd recommend this company.
Lonnie · 4 September 2021
★★★★★ 5/5
TrustpilotGreat Service…
We recently sold our flat through Just property. They were excellent throughout the whole process, keeping us informed of progress at every stage. A big Thankyou to Ashley, Kyle , Austin and Issey who were great. Thank you.
Tony · 15 April 2026
★★★★★ 5/5
TrustpilotBuying through Just Property…
Buying through Just Property has been such a positive experience. Colin has been amazing within respects to communication - not only concerning our sellers but also our own buyers (who we sold through another agent). He has consistently gone above and beyond in making sure our chain stayed on course. I can 100% recommend Just Property and will definitely use to sell in future.
Alex · 29 June 2023
★★★★★ 5/5
GoogleI very recently exchanged contracts after a very challenging process. In my view, a business is the people who represent it and my 5 stars are for two people. Firstly Graham, who valued my property, took the time to understand my situation, never put me under pressure and made a string of spot on decisions which were based on that understanding. Selling in my case was much more than just a 'transaction'. Secondly, Ben was exceptional. His communication and decision making was always relevant, timely, friendly, honest and never pushy - most importantly, when pressure was applied by other agents and movers in the chain. His commitment, patience and understanding were pivotal. He sets the bar that I feel all at Just Property would do well to aspire to.
James · 27 August 2021
★★★★★ 5/5
GoogleI would recommend Just Property to anyone. I found them really helpful and patient when my first sale fell through and if it hadn't been for them I would have felt myself to be alone for the entire process. Colin was most supportive and helpful, chasing all parties regularly until we came to a satisfactory sale. Excellent.
Jean · 28 August 2018
Agent replied · 26 August 2024
Thank you for your kind words Jean, we wish you all the best for the future. Pop in to the office if you are in the old town!
★★★★★ 5/5
TrustpilotIncredible service
Ben at Just Property was managing properties 2 above us in the chain and was incredible. He was far more helpful than the agent we had to pay our fees to. Ben made the process as stress free as it could be and we can’t thank him and Just Property enough. Incredibly impressed and can’t recommend enough.
Customer · 12 July 2018
Agent replied · 13 June 2024
Thank you for sharing your experience of using Just Property!!
★★★★★ 5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service provided by Just Property and have to give special mention to Ben & Tom, whose assistance was invaluable at what could be a very stressful time. Their advice helped smooth things along and I could not be happier with the support I got from them and the whole team.
Minu · 3 February 2019
Agent replied · 13 June 2024
Thank you Mrs Thomas!!
★★★★★ 1/5
TrustpilotIntrusive and Harassing Conduct during…
Intrusive and Harassing Conduct during a Medical Emergency
George · 25 March 2026
Agent replied · 2 June 2026
Dear Ms George,
We acknowledge receipt of your email and must express our disappointment at the nature of the complaint raised.
We would like to clarify the sequence of events, as your account does not accurately reflect what occurred. Our colleague was not rude at any stage. Upon speaking with you, he contacted Kevin, our Viewings Coordinator, to establish the situation, at which point it became clear that you were waiting at an incorrect address. We offered to assist by having a colleague come to your location and guide you to the correct property; however, you declined this offer and ended the call.
We categorically reject the allegation of harassment. This is a serious claim and entirely unfounded. At no point did any member of our team behave in a manner that could reasonably be described as such.
During your initial call, you indicated that we were late and at the wrong property. At that stage, you did not inform us that your mother was unwell or that you intended to cancel further viewings. Following this, we attempted to contact you, leaving two missed calls to clarify whether you wished to proceed. Please also find attached the email correspondence in which you specifically requested to meet at 11:30 AM at Trafalgar Cottages.
When we later spoke in person, your circumstances were explained, and it was our colleague who suggested a nearby coffee shop for your convenience. You also confided in our colleague, describing your mother as currently “incognitive.” We allowed you time to take a break and decide whether you wished to continue with the scheduled viewings, despite having other clients waiting and appointments arranged.
For clarity, the individual you state approached you twice was not the same person; the second interaction was with Kevin, our Viewings Coordinator.
We would also note that this was the second occasion on which you were late for arranged appointments, and we had already adjusted our schedule to accommodate your requirements. Please find attached previous email correspondence which confirms that our colleague attempted to contact you during these earlier appointments when you arrived significantly late. This delay had a direct impact on our schedule and caused us to run late for subsequent pre-arranged viewings.
Whilst we are sorry to hear that your mother has since been admitted to hospital and appreciate that this is a difficult situation, we must reiterate that our team acted professionally and reasonably throughout. We had no indication at the time of any urgent medical situation that would require prioritisation, particularly as you proceeded with a viewing while your mother remained at the coffee shop.
Finally, we would highlight that we made every effort to assist you on the day, including allowing additional time, accommodating delays, and rearranging our diary to continue with your viewings, as well as to assist with guiding you to the correct address. We note your 1-star review. While we respect all feedback, our record of over 1,000 five-star reviews demonstrates that the experience described in your complaint is not representative of the service our clients typically receive.
In light of the above, we do not accept that any wrongdoing has occurred. Should you wish to escalate the matter, you are of course entitled to contact the Property Ombudsman. Moving forward, we feel it would be best for you to contact an alternative estate agent who can assist you with your move to Hastings.
★★★★★ 5/5
TrustpilotThank you to an amazing team at Bexhill…
Thank you to an amazing team at Bexhill Just Property. If anyone is trying to pick an estate agent to sell their home, who maybe feel unsure and needs some help with the process along the way by a friendly caring professional team, then honestly look no further. The team are truly dedicated to lessen any pressures there may be and just make the magic happen. Thank you Bexhill Team x
Vanessa · 17 October 2022
★★★★★ 5/5
TrustpilotFantastic service
Thanks so much to the team at Just Property, especially Jim and Paul. Jim bent over backwards to make sure we didn't lose the house we purchased through them as the estate agents selling our house dropped the ball with a difficult buyer. Cant thank them enough and were so happy in our new home!
Louise · 10 May 2019
Agent replied · 13 June 2024
Thank you for sharing your experience
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
