5/5
TrustpilotCouldn’t recommend Jamie the mortgage…
Couldn’t recommend Jamie the mortgage advisor enough from fox and sons (Eastbourne) amazing service
Trusted Agent profile · Hastings
Fox and Sons Hastings reviews
★★★★★
822 reviews across 2 platforms
33 Havelock Road, Hastings, TN34 1BE
Fox and Sons's office in Hastings, at 33 Havelock Road, is rated 3.8 out of 5 across 822 reviews on two platforms, including 396 Google reviews rated 4.5.
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Reviews
Every review we hold for the Hastings office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleVery unprofessional and insulting experience. I will raise a complaint to sequence against what the manager did. Not respectful nor helpful to their costumers; 1- they declined any video viewing in the covid pandemic 2- last hour cancellations 3- and rude to customers as one of the managers was very disrespectful, constantly interrupting me and implied that I was lying to her
1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
1/5
TrustpilotGazumpers R Us
I was gazumped by the Portsmouth branch just days before the exchange and lost thousands of pounds in solicitors/surveyors fees. When I first walked into their shop I had a feeling of distrust about the people that worked there but ignored it as thought it was illogical. In the future I will listen to my gut instinct. These people are not to be trusted.
5/5
TrustpilotFox and Sons Polegate
Fox and Sons Polegate gave an excellent service. Always ready to answer any questions related to our purchase. They could not have been more helpful. First class service. They were always friendly and polite we could not fault them.
1/5
GoogleSpoke to one of them having received a missed call from Curtis. Left a message with one of his colleagues who said they'd get him to call me back when next convenient and heard nothing. Not a very good introduction with that kind of service.
1/5
Trustpilot1 star is being generous
1 star is being generous! Fareham branch staff are very nice but Fox & Son are anything but professional. The whole company is connected with other companies who are also reminiscent of a circus. No communication, treat buyers (also potential clients) like dirt, tell lies, customer service non existent. Will avoid if at all possible in the future but unfortunately unsuspecting sellers will still use them.
1/5
Trustpilot1 star is being generous
1 star is being generous! Fareham branch staff are very nice but Fox & Son are anything but professional. The whole company is connected with other companies who are also reminiscent of a circus. No communication, treat buyers (also potential clients) like dirt, tell lies, customer service non existent. Will avoid if at all possible in the future but unfortunately unsuspecting sellers will still use them.
5/5
GoogleWho could ask for more, a market as mental as it is and Charles together with the rest of the branch team were still able to provide a personal service. A quick offer acceptance to exchange turn around was managed perfectly with the chasing of all parties to ensure a smooth transaction. Thank you guys and highly recommended!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe contacted Holly in Hastings and explained our situation and that we needed to move ASAP. She was very sympathetic and we managed to get everything done in record time. She was amazing and friendly the entire time and I cannot recommend her enough! Thanks to her, we are in our new home and we are beyond happy and grateful!!PositiveResponsiveness, Professionalism
1/5
GoogleIncompetent and disorganised avoid at all costs much better agencies on the same road worth the extra steps to a better establishment
Agent replied · 14 June 2024
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@fox-and-sons.co.uk and we can look into this further for you.
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
5/5
GoogleReally dynamic team at Fox & Sons, Hastings. Knowledgeable, supportive and very good at what they do. So far in our journey to sell our property they have given good advice, and during a confusing and stressful housing market, everyone that we have worked with has been professional, positive and motivated. Greatly appreciated and happy to recommend this branch.PositiveProfessionalism
5/5
TrustpilotGood Lettings Team
Fox and Sons Saltash manage my property, Tom and Bethany seem to have a seamless process,and also seem to put my worries at ease. They even found me a tenant in the first week of my property being online. They are a welcoming friendly office, so much so that we normally end up chatting about our personal lives. Thank you for all your hard work.
2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
5/5
GoogleI have been using the Hastings branch of Fox and Sons to let flats for me for a number of years and they have always been a pleasure to deal with. They have recently secured a new letting for me at an increased rent with their usual professional service -and I would not hesitate to recommend them.PositiveResponsiveness, Professionalism
5/5
GoogleCallum legate has been fantastic I trust him implicitly.. incredibly important when selling property and looking for your next home fantastic service , not pushy, very informative and comfortable to talk to and above all very honest many thanks indeed Callum
5/5
GoogleHarry is is a very good salesmen and negotiaer
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
5/5
Trustpilot5 star to Fox and Sons Bognor Regis
5 star to Fox and Sons Bognor Regis. Amazing profissionais. Danny Odwyer helped us with everything since day one and never left us alone for anything even when it wasn't his domain he still found a way to help. We are very grateful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hastings.
