Fox and Sons Hastings reviews

★★★★★ 1/5

Google

Unhelpful staffs. Doesn’t give the deposit back for the tenants. Rude behaviour towards tenants. There is someone called Sophie Porter in Sequence limited who makes others life difficult. But there are other staffs like India and Joe Jardine who are very understanding. I am not sure when I’ll get my deposit back. Please be aware of this people when you rent a property. I’m sure I’m not the only one who has experienced this! Would have given no stars for this people but no other option:/

Merlin · 27 September 2026

★★★★★ 5/5

Google

I can't recommend India highly enough. I viewed quite a few properties with her over the course of my property search, and throughout the entire process she was consistently honest, genuine, knowledgeable and refreshingly down to earth. Unlike many estate agents, she never tried to oversell a property or gloss over its shortcomings. If something didn't quite meet my brief, she'd acknowledge it straight away and explain what I would be gaining in return, which really helped me make informed decisions without ever feeling pressured. What really stood out was how well she listened. She took the time to understand exactly what I was looking for and kept me in mind whenever a suitable property came onto the market. Even when I needed a bit more info, she would always go away, find the answers and come back to me so I knew exactly where I stood. I always felt she genuinely wanted to help me find the right home, rather than simply make a sale. She was also just a genuinely lovely person to spend time with during viewings. Friendly, approachable and easy to talk to, she made what can be quite a stressful process feel relaxed, and even the unexpected or slightly awkward moments on some viewings became something we could laugh about. In the end, I actually found my home through a different estate agent, but I still wanted to leave this review because exceptional service deserves to be recognised. Even now, India still takes the time to send me properties she thinks might suit me, which says everything about the level of care and commitment she gives to her clients. Thank you, India. I genuinely wish every estate agent approached their job the way you do.

Kelsey · 11 July 2026

★★★★★ 5/5

Google

Me and my partner were looking for a flat to rent, Eleanor was the one who found us our perfect cosy home. I cannot fault the communication between us and Eleanor in regards to updates through the process and answering any questions/queries we had throughout it all. We would both highly recommend Fox and Sons to anyone looking to buy or rent.

Lucy · 11 July 2026

★★★★★ 5/5

Trustpilot

Efficient, personable & professional sales team - thank you!

I've recently completed on a successful house purchase through the Fox & Sons in Yeovil. I dealt with Andy from the sales team & found him to be efficient, friendly & professional from beginning to end, keeping me updated at every stage. Many estate agents seem like templates reading from a script - it's been a breath of fresh air to meet one who actually seems like a normal & lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 28 September 2026

★★★★★ 5/5

Google

Couldn't recommend any higher Curtis especially. Had a buy to let on the market 2years on and off i was recommend fox and sons by a friend less than 24 hours after being listed i had an offer and expected. Curtis made it a stress free very fast process can't thank him enough

William · 11 August 2026

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done. Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

David · 12 September 2026

★★★★★ 5/5

Google

A big thank you to Sam for all he did getting our mortgage sorted for our house. We are over the moon with the whole process and his efficiency and helpfulness. Couldn’t recommended Sam any more! Thank you very much for all you have done.

Leah · 27 September 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

Curtis has been extremely helpful in the process of purchasing my first home, he has gone above and beyond in helping to complete the sale. I fear if it wasn’t for Curtis, I would still be waiting to complete. Curtis was efficient and prompt with communication and I would highly recommend Fox and Sons for anyone looking to buy/sell.

Kiera · 11 June 2026

★★★★★ 5/5

Google

Extremely professional. India is a credit to your company. She s easy to talk, explains things clearly and show interest on the needs of the customer that is looking at the property. We were very lucky that we had her with us on that Saturday. Keep up the good work and keep smiling. Lots of love Paula and Gabriel

Paula · 11 June 2026

★★★★★ 5/5

Google

I recently completed my purchase of my first home with assistance from Curtis. I found that Curtis was very helpful and polite and did all he could to assist me in the sale, taking time to explain the process, updates and even so far as to drop off a gift box to my home. As far as the sales process goes, he was brilliant and kept me sane during what was a lengthy progress that was out of our hands. Thank you again Curtis.

ALEX · 16 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Alfie at Fox and Sons while my friends were searching for a rental property. From the start, he was incredibly helpful and responsive. His knowledge of the local market was impressive, and he took the time to understand my friends' needs and preferences. Alfie was always available to answer questions and guided them through the application process with ease. Thanks to his dedication and professionalism, my friends found the perfect place to call home. I highly recommend Fox and Sons and both Alfie and Oskar for anyone looking to rent!

Magda · 16 December 2025

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 5/5

Google

Charlie Collins has been brilliant in supporting me with my mortgage and was able to secure a very competitive offer. His customer service has been excellent throughout the process, and he has always been helpful, responsive, and professional. Many thanks Charlie!

Diane · 11 September 2026

★★★★★ 5/5

Google

We recently found our new home to rent through Fox & Sons, and the entire experience has been outstanding. From the very beginning, the team was supportive, professional, and genuinely caring, making what can often be a stressful process feel smooth and reassuring. A special mention must go to Alfie Cato, who has been absolutely fantastic throughout. Alfie was attentive, approachable, and always available to answer our questions, no matter how big or small. His professionalism combined with a warm, personal touch really stood out, and we always felt we were in safe hands. Thanks to Alfie’s dedication and guidance, we’ve now found a place we’re truly excited to call home. We couldn’t be more grateful for the help and support we received and would wholeheartedly recommend Fox & Sons, and especially Alfie, to anyone looking for their next home.

Irfan · 16 October 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Google

The worst agency I have ever experienced in the UK. The staff are extremely rude and unhelpful, and they seem to handle serious issues as though they are a joke. I honestly don’t understand how responsibilities are managed here. Whenever I raise an issue, one member of staff sends me to another, and that person simply tells me to speak to someone else. Everyone seems to avoid taking responsibility or providing a proper solution. This level of customer service and professionalism is extremely disappointing and, frankly, unacceptable. What a shame.

ARUVI · 27 September 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

I had an excellent experience with the sales team at Fox & Sons Hastings, while selling my house. From the very beginning, everyone was extremely helpful, professional and friendly. The brochure they produced for my property was lovely and really presented the house beautifully. I was kept informed at the every stage of the sale and always felt that I was fully in the loop. The communication was excellent, which made the whole process much easier and gave me real confidence that everything was being handled properly. I would especially like to mention Curtis Knight, who was absolutely awesome. He was professional, helpful and always went the extra mile. His support and communication throughout the process was greatly appreciated. I cannot recommend Fox & Sons Hastings highly enough. The whole sales team provided an excellent service from start to finish, and I would definitely use them again.

Geeta · 11 September 2026

★★★★★ 5/5

Google

I had a great experience getting mortgage advice from Charlie at Fox and Sons. Understanding mortgages is so stressful, but Charlie really knows his stuff and made everything much easier to wrap my head around. He was incredibly helpful throughout the whole process. Sitting down for a one to one conversation with him in person was so comforting and took away a lot of the worry. I highly recommend him if you need help with your mortgage.

David · 27 September 2026

★★★★★ 5/5

Google

Can not thank everyone at fox and sons for their help. Especially Charlie, who helped us with our mortgage, which we didn’t think we would get. Forever grateful to you all.

Kim · 11 September 2026

★★★★★ 5/5

Google

Charlie Collins supported me with my mortgage process and was a delight to work with. As a somewhat clueless, first-time buyer, Charlie was very patient with me. He explained everything clearly and thoroughly and discussed additional options such as insurance without being pushy. Charlie was knowledgeable, helpful and had a friendly and professional manner. I would recommend his services to anyone needing help with mortgages.

L · 16 December 2025

★★★★★ 5/5

Google

We’ve had a great experience so far with fox and sons. Zac has been amazing, extremely helpful and knowledgeable, always going above and beyond to help us with all of our enquiries day and evening! Thank you Zac.

Katherine · 11 July 2026

★★★★★ 5/5

Google

Highly recommend Charlie! He made the whole mortgage process easy, explained everything clearly, and kept me updated throughout. Fantastic service from start to finish. Thanks so much, Charlie!

Samuel · 11 September 2026