Fox and Sons Hastings reviews

★★★★★ 1/5

Trustpilot

Nightmare !

This company and their Group, Connells, are stuck in the past - where monthly Sales Figures are the one and only aim, with customers coming a long way down the list of their priorities.Do not touch with a bargepole.!We had cause to formally complain twice during the process of Fox & Sons selling our Mother's house. Since we lived 100 miles away we were totally reliant on their reliability and honesty, both of which turned out to be non-existent.They sound plausible, cheerful and eager to please but behind the facade is poor communication and greed.They will say one thing but the contract you sign is what they will take you to Court for if you don't agree with their performance and fees. These are the threats we got following our genuine complaint.We made the mistake of believing they were acting in our best interests but later discovered they were really acting for the Buyer rather than us, the Seller - and we were paying the Fees , not the Buyer !It's too painful to go through the detail of our saga, just don't hire them. Also be careful you don't hire any other Agent in the Sequence or Connells Group because they are all run from Dunstable with seemingly the same business philosophy - they are obviously out to make money and don't care much about how they get it.Top Tip: If you live in or near the property you are selling don't bother with a high street Agent - you can do it yourself using an online Agent. That way you can make your own decisions about the credibility of the Buyer. Plus avoid high Agents fees. Do your own viewings, plus make sure you ask for everything to be in writing to your Solicitor once you find a Buyer. There may be good Agents out there but other than viewings I can't see that they offer anything else that you can't do yourself.

Robert · 16 January 2019

★★★★★ 4/5

Trustpilot

Thank you Hailsham office

I found Fox and Sons Hailsham really helpful with our recent purchase especially Shannon. Thank you

Mandy · 14 September 2022

★★★★★ 1/5

Trustpilot

One star is too much - Bitterne, Southampton

Fox and Son Bitterne, Southampton. Used the Bitterne branch for selling my property. They were lying from the start. Did not return calls. When called 3rd time in day - the receptionist answer was always that agent just went out and will call me later. It took three days to get reply and even than we had to call them again to get replay. Unprofessional staff. Never left any feedback. Never informed us on day of completion (the Easton agent contacted as - the company from which we were buying house). When they called - their talk was full of lies - multiply times they told us that we will exchange contract next day and that took two months. The staff is highly immature and costumer care is not existing.

Lenka · 22 October 2018

★★★★★ 2/5

Trustpilot

I Would Not Recommend this Company

Basic initial sale services were fine but after an offer was accepted contact deteriorated significantly to the point where I had to constantly chase the office for any updates and push them to obtain information from further down the chain, where there was an issue that needed resolving.I would call the office and ask for an update, I would be promised a call back later that day but wouldn't receive one. This happened several times. In the early stages I also sent a number of emails but not one was even acknowledged let alone answered. I also raised some questions during the course of this process and now post completion there are still some that have not been answered.Where most houses are sold via various internet sites it is the post offer acceptance service that is important. You rely on your estate agent to gather information, answer queries and push the sale through, after all you are normally paying a significant sum for this service and the problem solving skills of the staff involved. Unfortunately this service was missing completely. Ironically I actually received a better service from the estate agent that sold us our new property, a company that I didn't have to pay anything to!

Blue70 · 20 October 2018

★★★★★ 1/5

Trustpilot

Kemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company

I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.

Ata · 8 May 2019

★★★★★ 2/5

Trustpilot

I have just completed on a purchase…

I have just completed on a purchase through the Fordingbridge branch. I will never choose to deal with this company again. The manager of the branch was very helpful though rarely available. Unfortunately our viewings and subsequent transaction was dealt with by a 'negotiator' who at fobbed us off at every opportunity, provided misleading, and at times entirely inaccurate information about our purchase. The whole service lacked professionalism, efficiency and an understanding of the contemporary housing market. Avoid.

Sarah · 26 September 2019

★★★★★ 5/5

Google

They are all very accomodating, pleasant and efficient. I highly recommend everyone

Bella · 16 March 2024

★★★★★ 1/5

Trustpilot

Even a 1 * was 1* too much !!

Very unprofessional. ..Shoreham by sea Branch. .Selling due to a divorce, and I had to keep telling them I'd changed my name but I kept getting letters emails and phone calls calling me by old name (though I must add all letters emails or phone calls were very very few )...Because of divorce we both parties had to be kept in the loop at all times. Quite often my ex wasn't kept informed about viewings etc. ...We were on their books for six months and in that time had 4 viewings with one potential buyer coming back 3 times first offer over £50k below the asking price we both did receive a letter (my name wrong ).my letter stating offer and potential buyers name + my exs name he was apparently buying his own house with a complete stranger. .His letter was a completely different offer to what was offered with the correct names of potential buyers. .We let the office know and they didn't seem to care. .We obviously didn't accept offer. .Potential buyer came back a week later with an architect and put in an other offer still way to low, she came back a third time with a builder and again put in an offer under the asking price. .Fox and Sons didn't let us know about last two offers we had to phone them up for feed back. ..We had a couple of other viewings and again we had to phone them up to get feed back. ..At no time did they communicate with us unless we phoned them up or emailed them. .We decided to drop price but in the excess of ££££.on the recommendations of Fox and Son we never got one viewing. ..I personally went into the branch to speak to the manager Ross he said he was going to make it a main feature on Right move and in Branch windows this never happened at all. ..I let Ross the Branch Manager know when contract was up we were going else where he didn't seem overly bothered. ..Contract came to an end of July 27/07/18 so I phoned him up to say we were leaving, his last parting words to me and I quote "Well you should have taken the last offer "...I just said goodbye and put phone down. . I'm afraid I had to laugh at his manners or lack of them. .We are both utterly disgusted with the unprofessionalisam of the Branch ..From start to finish. ..We would not recommend this Branch. ..Shoreham Branch needs a massive shake up. ..But need to have same people there so they know who you are and they have some ideas what is going on with your property and not say. .."Oh that person has moved to another Branch can you give me some idea as I don't know anything about your property "....Have now gone with another well known Branch in Southwick. ....watch this space. . NB. ...Adrian Trojanowski independent mortgage advisor in their Branch does get a 5 **** he has been absolutely brilliant can't fault him at all polite helpful very professional I would highly recommend his sevices he is not connected to Fox and Sons. .. .NNB. ..I wish I had read reviews before dealing with this agent. ...

Yvonne · 3 August 2018

★★★★★ 5/5

Trustpilot

Second time getting a mortgage with Jack Johnson!

I used Fox and Sons as mortgage brokers twice now and the have been brilliant both times!Jack Johnson explained every step of the process really clearly and found us good rates. He was pro-active and patient the whole way! I would massively recommend him.

Arthur · 15 March 2024

★★★★★ 5/5

Google

Great experience with the mortgage service provided by Danielle. Very knowledgeable and friendly approach. Would recommend!

Lucie · 17 December 2023

★★★★★ 1/5

Google

I echo all the 1 star comments. If you look at their parent company, Sequence, you’ll see all the Board members aim to deliver great customer service. In reality, the local office is a shambles. Don’t expect any updates or any specific feedback (although they promise all this in spades). I signed up for 12 weeks and demanded to be released after 10 with no viewings. Guess what, they readily agreed and didn’t even try to persuade me otherwise which is in line with the many “they really don’t care” comments in other reviews. The market is really going through a tough time at the moment. Outstanding local agents are adapting but this chain is miles off the pace.

Andrew · 16 June 2018

★★★★★ 5/5

Google

Successful sale & purchase!! After what I can only describe as a waste of time with another local agent, Fox & Sons came along with fresh ideas and forward thinking to find me a buyer within 2 weeks of instructing (something their senior lister Andrew assured me would happen) they went on to find me my perfect home and even saved me money on my mortgage (credit: Andrew Titherley) all round great experience, I couldn't recommend highly enough. Thanks team 😊

Johnny · 16 June 2018

★★★★★ 1/5

Google

Marketed a property in September '17 on the understanding that the slightly higher than expected valuation was realistic and not just an over-valuation to secure the listing, I was assured it was realistic. They then managed two viewings in the 10 days after listing and provided no progress updates unless I called them. The second time I called for an update, after only two viewings, the inevitable "the market has changed, we may need to think about a price reduction" conversation was had. I immediately gave them 28 days notice. When that expired I instructed another agent, the property was under offer within 2 weeks at 98% of asking price.

Jim · 16 June 2018

★★★★★ 1/5

Trustpilot

I would not recommend them as either a…

I would not recommend them as either a vendor or buyer.I will have to continue to negotiate with Fox and Sons Burgess Hill as a buyer as so many people have their properties on sale with them. I had a very poor experience of being pushed into a mortgage evaluation when we didn't need or request one. When it became clear that we would not be using their services to get a mortgage, it all went very quiet and we had to keep phoning them to enquire about our offer. I did remind them that the government is preparing legislation to stop estate agents providing financial services and selling properties. The Daily Telegraph had a good article on tricks of estate agents- I would advise anyone buying or selling to look at this article..

MS · 12 May 2018

★★★★★ 5/5

Trustpilot

Helpful, friendly and responsive

Alex, Oskar and the rest of the team at the Eastbourne branch have been really helpful throughout the process myself and my partner have been through for renting a property, advertised through Fox&Sons. They have been really helpful with providing the information required to ensure things have been as smooth and straightforward as possible.

Dan · 17 July 2023

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings- Disgraceful…

Fox & Sons Hastings- Disgraceful service, my tenancy ended in Feb 2015, heard nothing from them untill July 2016 when they took me to court for unpaid rent from Feb 2015 till December 2015 even though I wasn't living at the property. The case went to court early 2016 & it got dismissed as I proved I vacated the property. September 2016 they took me back to court for the same reasons & once again the case got dismissed,I've been chasing them for a copy of my file that they have during my tenancy since July 2016 & still nothing from them, they don't even bother to call or email me back & they just palm me off with excuses everytime I go into the branch. Once again I received a email from my solicitor stating they are taking me back to court next month for the same reasons as the last 2 times! I have proved twice now that I left the property & this is seriously beyond a joke!

Liz · 16 April 2018

★★★★★ 5/5

Google

I have used the mortgage services at Fox and Sons Hastings privided by Danielle Lakin. Would highly recomend using the service she found me the best rate avaliable and discussed all the options avaliable. Kept me up do date on the progess of application and always easy to contact by email and phone. Very good.

Toby · 15 June 2023

★★★★★ 1/5

Trustpilot

Very disappointed in service!

Very bad experience trying to sell our flat.Inexperienced young agents with little knowledge of the property holding viewings.Not turning up on occasions. Bad liason with potential buyer, took more than 6 months only for buyer to pull out! Not promoting the property, said they had London investors, so had wider coverage than local agents, another failure. Will not use them again!

Sheelagh · 25 November 2022

★★★★★ 5/5

Trustpilot

I have just recently sold my first home …

I have just recently sold my first home with Fox & Sons in Burgess Hill and was very pleased with their service. We had them and another agent out to start with to compare and really liked the strategy James(the manager) offered. It worked really well and we sold with in 4 weeks with constant communication with us through every step of the way. The whole team were very helpful and polite making the process stress free and even fun! Would and have recommended when selling and buying to anyone.

Clay · 17 January 2018

★★★★★ 5/5

Trustpilot

SALTASH BRANCH

SALTASH BRANCH Kate was great she made the whole process seem so easy.Great communication and help throughout.Would highly recommend.

Amanda · 24 February 2022

★★★★★ 4/5

Trustpilot

Friendly and prefessional

I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.

Cheryl · 6 February 2024

★★★★★ 5/5

Trustpilot

Great service from Steve and the team…

Great service from Steve and the team in Eastbourne. They kept me fully updated through the purchase process and were an absolute pleasure to deal with.

Martin · 13 October 2020

★★★★★ 4/5

Trustpilot

Always in touch and persistent

Always in touch and persistentI didn't end up buying with Fox & Sons but they were one of the only agencies out of the several I was in touch who constantly followed up and kept trying, even when I kept saying no to places I visited. Sometimes the properties they suggested really did not match my criteria, but this was better than other agencies who would show you one property then disappear if you didn't like it.

Justin · 11 October 2019

★★★★★ 1/5

Trustpilot

stay away buyers and sellers

what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on

Customer · 7 September 2017