Fox and Sons Hastings reviews

★★★★★ 1/5

Trustpilot

stay away buyers and sellers

what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on

Customer · 7 September 2017

★★★★★ 5/5

Trustpilot

Brilliant service from Jamie harmer

Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant

Evelyn · 20 October 2021

★★★★★ 1/5

Trustpilot

Completely incompetent from start to…

Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.

G · 27 May 2021

★★★★★ 1/5

Trustpilot

Fox & Sons Crawley - Horrendous

What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.

Lorretta · 4 March 2017

★★★★★ 5/5

Google

We were engaged exclusively with a rival estate agent, and had endured 15 plus viewings in ten days, with just one offer, and this far short of the asking price. The rival agency had advised acceptance due to the number of viewings. Fox and Sons introduced themselves and agreed to a multi-agency deal. They sent a viewer from London, who offered the asking price no quibble.PositiveResponsiveness, Quality, Professionalism, Value

Jon · 27 August 2021

★★★★★ 5/5

Google

Had the pleasure of working with Edie throughout buying my home. She kept me in the loop, and got back to me with all the answers that we needed and more. Super quick with all responses, very professional, as a first time buyer, she made each step very easy to understand and helped explain the whole process. Highly recommend if you are looking to sell your home.PositiveResponsiveness, Quality, Professionalism

Jasmin · 27 August 2021

★★★★★ 5/5

Trustpilot

Friendly and Helpful

We would like to say a massive thankyou to Chris Stockill from Southampton Bitterne Area. This being our first time buying a house and being new to the procedures. Chris helped every step of the way answering any questions very quickly. Would recommend his friendly service. Jony & Glenn

Jony · 10 October 2023

★★★★★ 5/5

Google

It was such a refreshing change to come across such a positive team with a vibrant, can-do attitude. They let my flat in one day. I was very nervous about letting my property but they've taken the worries out of the whole process. I can now get on with enjoying my retirement. I couldn't recommend Fox & Sons highly enough!PositiveResponsiveness, Quality, Professionalism, Value

Wayne · 15 June 2022

★★★★★ 5/5

Trustpilot

Excellent work

I am extremely impressed by the professionalism and service I have received. I am particularly grateful for the regular contact I have had with Thomas Barrett in the Eastbourne office. This is so important for sellers or buyers. Excellent work.

Geoffrey · 27 October 2020

★★★★★ 5/5

Google

A very efficient agency to deal with. Charley was very helpful and the sale went smoothly and quicklyPositiveResponsiveness, Quality, Professionalism, Value

Laughton · 15 June 2021

★★★★★ 5/5

Trustpilot

Fox and sons recently sold a small…

Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team

M · 13 August 2021

★★★★★ 5/5

Google

Very professional service whenever I have used them for a property sale and remortgage. Andrew Titherly and Andrew Stratton are both very good. I can highly recommend Michael Thorpe

Michael · 16 June 2018

★★★★★ 5/5

Trustpilot

12 out of 10.Steven Rogers met us in…

12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need

Richard · 26 October 2023

★★★★★ 1/5

Trustpilot

I wish I Had seen the reviews before I…

I wish I Had seen the reviews before I went with Fox & Son. yes they sold our house but for the money they’re charging they put in very little effort. there has been no communication and they never call when they say they will, quite frankly I feel they are just all about the money there is no customer service. I would not recommend Fox & Son‘s Portsmouth office. Very disappointed 😔

Mrs · 13 February 2020

★★★★★ 5/5

Google

I had my flat valued by Luke. Very professionnel, helpful and gave lots of good and practical advice.

Robert · 20 July 2023

★★★★★ 1/5

Google

I asked Fox and son to value my deceased mothers property over 3 and a half years ago, but I went with a different estate agent. I am still having phone calls asking to sell her property even though it was sold 3 years ago, each time I have asked them to remove my details as it was sold. This morning I had another call!! So very disrespectful for them to keep doing this.

Claire · 16 June 2019

★★★★★ 5/5

Trustpilot

Steve and Tom were so helpful with the…

Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend

J · 8 February 2021

★★★★★ 5/5

Google

Danielle Larkin mortgage advisor was super helpful and informative. Also very efficient. Great service.

Oskar · 18 October 2023

★★★★★ 1/5

Trustpilot

Estate agents living up to there bad name

Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only

Carly · 6 April 2021

★★★★★ 5/5

Google

Charles Finch at the Hastings branch has been very supportive, always given great communication and whenever I have spoken to him he has always dealt with my queries in a professional and cheerful manner. Definitely a credit to the branch. Thank you for all that you have done to ensure that my sale has gone through quickly, smoothly and as stress free as possible.PositiveResponsiveness, Quality, Professionalism, Value

Debbie · 15 June 2021

★★★★★ 5/5

Trustpilot

Fantastic experience with Fox and Sons…

Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively

Michael · 1 October 2020

★★★★★ 5/5

Trustpilot

Callum was brilliant and did a great…

Callum was brilliant and did a great job selling my house

M · 10 June 2022

★★★★★ 1/5

Google

We have had a couple of viewings with Fox & Sons and the guy turns up sniffing and sweating a lot, not due to a cold either, could tell a mile off what he had been doing. Very very unprofessional. Just another Chain estate agent, have to chase them all the time for any updates , all very young and eager. The £1000 incentive Is only if you arrange your mortgage through them.

Crazy · 16 June 2018

★★★★★ 5/5

Google

My husband and I have been very happy with all the agents, but one stands out from the rest, and that’s Harry Dyer, he goes the extra mile to help us, nothing is too small or too big for him to help us with, he listens to us and does everything he can for us! Well done Harry!PositiveProfessionalism

Eileen · 15 June 2022