5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
Trusted Agent profile · Hastings
Fox and Sons Hastings reviews
★★★★★
824 reviews across 2 platforms
33 Havelock Road, Hastings, TN34 1BE
Fox and Sons's office in Hastings, at 33 Havelock Road, is rated 3.8 out of 5 across 824 reviews on two platforms, including 397 Google reviews rated 4.5.
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Reviews
Every review we hold for the Hastings office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotStephen and his team at fox and sons…
Stephen and his team at fox and sons Eastbourne have been invaluable during the sale of my flat. Their persistent sales progression has helped a slightly awkward sale get over the line. I would normally be wary about using big agents such as Fox and Sons but a good local team really makes the difference.
1/5
TrustpilotEastleigh branch are awful. Beware!
Eastleigh branch were very helpful until we signed contract to hopefully sell our house. From then on we had 20 weeks of no communication what so ever. No one returned our calls or emails. Be very aware of them as they will not communicate with the customer and even before our contract ended we were hoping that a buyer would not come along as we felt fox & sons did not deserve the commission on the sell. We would advise anyone who is thinking of signing up with them to stay away!, do not sign a thing!!
5/5
GoogleSharmin was absolutely amazing from start to finish of our mortgage process and a credit to the company. Thankyou! We will always be so appreciative of you and the work you did to help us
5/5
Googlerecently rented a flat through Fox and Sons, the process could not have been better, the lettings team, Lorna and Alfie, were great and the whole thing was done in double quick time, no fuss
Agent replied · 14 June 2024
Thank you for taking the time to leave us this excellent 5* review Neil. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
1/5
TrustpilotWe used fox& sons ( Gosport branch ) to…
We used fox& sons ( Gosport branch ) to market our rented house . They found a couple that moved in Dec 22. They assured us a credit check would be done and sent us the details of the tenants . December rent was paid which most of was used to pay the branch their fee. At the start of January 23 when rent was due tenant delayed due to financial problems , to then only pay part of the rent. This went on till May to then receive a letter to say tenants have been given " breathing space" . Unsure to what this was we went down to the gosport office to ask them could they give us more details on this . They had not heard of breathing space and was of no help whatsoever. We explained that these tenants have paid next to no rent , but they explained to us that credit checks had been done. Well , all I can say is their credit check that they had done was useless . We have lost thousands of pounds in rent . Spent hundreds getting a solicitor to get the nightmare tenants out . I would never use fox and sons as their services are really bad . Tenants are finally out leaving piles of old furniture for us to get rid of , more costs! . Your credit checks are useless !! If you had delved further with these tenants you would have easily found out they were in so much debt . Anyone looking to rent out their property I would strongly recommend you look elsewhere.
5/5
TrustpilotSteven the mortgage advisor from…
Steven the mortgage advisor from Worthing branch has been amazing and helped us a lot so far. Very happy with all of the help we have received.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
GoogleThe letting staff at fox and sons were wonderful. They were not only swift in responses but their can do approach and resourcefulness meant there were absolutely no issues. Thank you Millee and Ellis..
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
5/5
TrustpilotFox and sons sold our house pulborough…
Fox and sons sold our house pulborough Avenue Eastbourne they were brilliant we achieved an amazing price. Steve was great at keeping our buyer in place while dealing with issues with our purchase. They really deserve credit for the service they provided me and my husband as the sale had many bumps.Highly recommend
5/5
TrustpilotVery helpful at Peacehaven branch
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
GoogleSharmin was helpful through the whole process. Very profession at all times. Sharmin manage to make a stressfull occasion extremely easy to follow. A great example of how it should be done. I would recommend Sharmin to friends and family for mortgage advice.PositiveProfessionalism
5/5
GoogleExceptional service all round, highly recommended!! Callum (and his team) were professional, responsive, friendly and engaging throughout the process. Thank you Callum for going above and beyond your call of duty to ensure a swift and stress free sale.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCallum has been fantastic throughout my house sale. Got the price he promised he would and has been thoroughly decent and honest through the whole process! Thanks Callum and team! You have prompted me to me leave my first ever google review :-)
5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
1/5
TrustpilotWish I could give no stars- Southampton
Wish I could give no stars. Moved into my flat in April to discover a myriad of issues, all were reported to them. Nothing has been done since then despite constant chasing, leading to myself being trapped in a room due to a broken door and fire and rescue needing to be called out, resulting in more damage. Landlord also let herself into the flat without prior warning as Fox and Sons told her it was okay- incredibly illegal and a breach of contract, fortunately I was off sick on that day to catch her. Spoke to the branch about it just to be shouted at down the phone by Nicola who works there. DO NOT RENT FROM THESE PEOPLE!
5/5
TrustpilotFox & Sons - Saltash
Big thanks to Kate and Tom who promptly found us tenants for our property. Everything went smoothly from start to finish. Many thanks
5/5
TrustpilotFox and Sons Waterlooville
I have to say that Fox and Sons in Waterlooville have been excellent. Especially Olivia, friendly, helpful, caring and efficient, all the qualities you need through a stressful time of selling and buying a home. I would highly recommend them and appreciate all the support that she gave me throughout.
5/5
GoogleWe are using Danielle as our mortgage advisor she has been amazing! Super helpful, and very quick and responding, the best in town! We are so glad we are using Danielle’s services
Agent replied · 14 June 2024
Thanks for the wonderful 5* review Lauryn! Best wishes, Lucy, Customer Relations.
1/5
GoogleSHAMBLES I Paid a holding fee for a property nearly 2 weeks before Christmas!! Still by today 2/1/23 I haven’t had a call back absolute shambles of an estate agents yet the property was put back up for rent 4 days after taking my holding fee!! I Couldn’t think of anything worse than renting a property from here with the LACK of communication… when will I get my holding fee back?? I had to call them every 2 days to find out what was happening being fobbed off with someone will call you back.. Also one of the staff broke data protection when I called and told me over the phone my home owners guarantors information!!
1/5
GoogleHave been calling and chasing them for return of tenancy deposit multiple times a week over the past month, every time being told my information will be passed onto the person responsible for managing this and I will hear back from them. I didn't hear back from them at all. Eventually passed through to a separate team who manages deposit returns, who informed me that Fox & Sons Hastings had not passed on my details. Shocking level of service, having to wait nearly 2 months for deposit return from a tenancy is unacceptable.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hastings.
