Trusted Agent profile · Hastings
★★★★★
824 reviews across 2 platforms
33 Havelock Road, Hastings, TN34 1BE
Fox and Sons's office in Hastings, at 33 Havelock Road, is rated 3.8 out of 5 across 824 reviews on two platforms, including 397 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hastings.
Every review we hold for the Hastings office, from every platform, shown as written. First names only.
5/5
GoogleWe had a really difficult time trying to view properties and get applications through during the pandemic but Holly was absolutely brilliant and helped us throughout the whole process. Even when there was a hiccup, she went above and beyond to help us secure our new home. We appreciate all of her help and are really happy to have had it all done so quickly!
1/5
Googlewent to a property viewing, and deal was nearly done, so the person giving me the viewing thought it was his chance to aim an insult at me in the form a joke at my expense. i wont go into the details of the insult, needless to say it was meant to demean and insult me. hadnt done anything to deserve this, extremely rude petty and spiteful. other dealings i had with staff were so/so, yet this one guy couldnt bite his tounge and decided to take the mickey 0/5.
Hello, we are very sorry to hear that you believe the service of our Hastings team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@fox-and-sons.co.uk and we can look into this further for you.
5/5
GoogleWe had an amazing team at Fox and Sons Hasting, our main point of contact was Curtis who was conscientious and attentive throughout the sale, everyone on the team was available to us and we were kept up to date throughout. We would highly recommend Fox and Sons Hasting. Kim and David Hayward
Many thanks Kim Hayward for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCallum is an excellent estate agent i found him to be very professional polite, honest, knowledgable, supporting and reassuring. He listed both my properties giving a realistic vaulation, he kept in contact throughout the process. I have every confidence in Fox and Sons and wouldn't hesitate in recommending this Estate Agents to anyone thinking of buying of selling their property.PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
5/5
GoogleCallum was very professional , honest and efficient. A pleasure to talk to.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
5/5
GoogleAlfie found us a Tenant super fast ! Very good at keeping me informed. Thanks ! :)
Hi there! Thank you for the awesome review! It's our pleasure to help you find a tenant quickly and to keep you updated every step of the way. Thanks for choosing us! :)
5/5
GoogleOverall I was very happy with everything from the team. Danielle was my broker and she was great. As this was my first time she was very helpful explaining things to me. She always kept me up to date and was easy to contact. Would recommend.
2/5
TrustpilotDisappointing experience
Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
5/5
GoogleI have just bought my first place through Sharmin Ali as my mortgage advisor. Being my first buying experience I was anxious and unsure on some steps of the process. Sharmin was fantastic informing me of the process and reducing my anxiety surrounding the process. I can’t recommend Sharmin enough, she has been simply brilliant.PositiveProfessionalism
1/5
TrustpilotUnwanted Cold Call
I have just had a cold call from Fox & Sons Poole where they asked how my property search was going despite the fact that I have never even contacted them, given them my details or asked them to call. I am not even looking for a property!
5/5
TrustpilotBest experience ever
Good experience! Whenever I rang through to the office, the people who answered the phone were very friendly and professional.Zoran at the Fox and sons Taunton branch was also incredibly helpful throughout every step of the process! Despite probably being very busy, He always kept in contact with me and provided updates along the way, and always responded quickly. He was very patient and answered all of my questions(!) and was so reassuring throughout the whole process.Now me and my family we are able to move to our beautiful new homeThank you Zoran
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
5/5
TrustpilotI just want to say a huge thank you to…
I just want to say a huge thank you to Kate and the team in the Lettings department at Saltash Fox and Sons. Kate,especially, provides a really personal service for the tennant find service and is ‘always on the end of a phone’ offering answers and solutions. She has been brilliant and always goes that extra mile.
1/5
TrustpilotI made the mistake of going with Fox and Sons, Bexhill
I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.
5/5
GoogleSharmin was great helping me with my mortgage application - managed to negotiate 2 mortgage offer extensions due to delays in the buying process. I have no doubt that the whole thing would have fallen through if it were not for Sharmin's help!
5/5
GoogleHighly recommend the great team and the amazing Lorna, Alfie and Charlie who are TOP professionals. They had the patience and gave us all the guidance on the quick and straight forward process as first time tenants.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNo respect for GDPR
I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail
hi Sinead,firstly we are sorry this is the case.if you can provide us with your contact details, us at head office can remove your details from the companies database.we also will talk to the branch/branches to see why this hasn't been actioned. apologies for any stress or inconvenience caused.steve Customer services
5/5
GoogleWe recently had a viewing with Harry Dyer, he was very informative, knew a lot about the home, made us 100% comfortable viewing the home which enabled us to ask questions, he was also very knowledgable about the local area. Harry was very professional and made the viewing very pleasant during the current climate. Credit to the company.PositiveQuality, Professionalism
5/5
GoogleLorna and Holly were absolutely amazing. I am a single woman who was apprehensive about moving, but both Lorna and Holly were so supportive and helpful making it an easy and comfortable transition. I would highly recommend Fox and Sons as a result of their professional yet down to earth approach, they are a credit to the company.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hastings.
