Fox and Sons Hastings reviews

★★★★★ 1/5

Google

Before you sign the selling contract make sure you show it to a solicitor the manager of Hastings branch is fraud we have paid all his fee then they want more money making a false claim and contracts I am abroad once I came I will take this agency to court. so be careful when you sign contracts there is lots of selling agency in Hastings.

Saff · 17 November 2023

★★★★★ 5/5

Google

I was working with the council after a bad experience with another realtor company i was happy to find lorna who was very good with my anxiety and answered any question i had big or small, i found the whole experience to be reassuring and pleasant we now move into our new home feeling confident

Kierney · 27 June 2024

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026

★★★★★ 1/5

Trustpilot

Unfortunately this estate agents harass…

Unfortunately this estate agents harass you if they get sniff of your either wishing to sell or rent your house.. got knows how they know. If you go on the market with another agent, they will cold call at your door to steal the business. We were considering renting our house unless we got the right price at selling (selling through local fab Exp agent in Salisbury, Adam Budd).. I don't know how F&S caught wind of this potential renting plan but they harassed me with calls and even turned up at my front door. Unbelievably unprofessional company who lie, cheat and cold-call to get a sale. Bad reputation.

Sarah · 17 October 2024

★★★★★ 5/5

Google

Great service from Lorna at Fox and Son's when we moved into rented accommodation. She was very responsive and answered our queries fast and effectively. There were a few issues on our first day but Lorna sprung into action to get these resolved. Highly recommended and would use this company again. Only experienced the lettings team so can't comment on the sales team.PositiveResponsiveness, Professionalism

Chris · 27 August 2022

★★★★★ 5/5

Trustpilot

Kemp Town branch

I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.

Toby · 30 July 2018

★★★★★ 5/5

Google

Thank you Curtis for all your help with the sale of the flat. We would highly recommend Fox & sons Hastings.

P.J · 19 August 2023

★★★★★ 5/5

Google

I had a call from a team member on the lettings side. It wasn't applicable to me at this time. However, I took the opportunity to ask some questions about lettings and rentals and Adele was very happy to answer them. My knowledge was related to how things were some years back! The fact that she was happy to answer my questions in itself warrants very good positive feedback because I have found this service to be severely lacking in some organisations and this lady gave time. This is a contact I will make a mental note of for possible future requirement. Thank you.

Lori · 16 June 2018

★★★★★ 5/5

Trustpilot

Great job in difficult circumstances

Thank you to Carly and Kayleigh at the Eastleigh branch. The price evaluation was spot on and they got us exactly what we were looking for amidst Brexit. The house sale went through 2 weeks before our mortgage term expired and we started paying higher mortgage rates. They were also fantastic at working between myself and my ex to ensure things progressed and we were both kept up to date even once the Coronavirus lockdown began.

Charlotte · 3 April 2020

★★★★★ 5/5

Trustpilot

Steve and his team at Eastbourne have…

Steve and his team at Eastbourne have been AMAZING!! Highly professional, diligent, energetic, hard-working and passionate about everything they do. We felt totally supported through a challenging sale process impacted by Covid and Brexit (including a sale falling through last minute!), yet they kept our spirits up and emerged victorious!! Best estate agents we've ever had the pleasure to deal with BY A MILE. Thoroughly recommended for going above and beyond. FIVE STARS!! *****

Lisa · 12 October 2020

★★★★★ 5/5

Google

Thank you to alfie in the Hastings branch! He was brilliant and very accommodating with the viewings we had with him. Couldn’t recommend enough. Thanks again

Sonny · 16 July 2025

★★★★★ 5/5

Trustpilot

Thank you Taila for all your hard work…

Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ

Pip · 13 September 2024

★★★★★ 1/5

Trustpilot

useless, data protection breach, be carful with your banking information.

I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.

Toby · 24 July 2017

★★★★★ 5/5

Google

Big Thanks for Alfie ! Sorted out everything quickly and without any issues , really professional !

Deividas · 16 October 2025

★★★★★ 1/5

Trustpilot

Staff terrible at communicating…

Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.

Shannon · 28 September 2024

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Trustpilot

Right from the initial viewing Toby and…

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

LEWIS · 9 December 2024

★★★★★ 5/5

Google

It was a great experience the whole team was very polite and really helpful. Danielle was our broker and she was very efficient with getting everything to us. She was friendly and understanding as well when explaining a lot of the processes to us as it was our first time going through this process!

Toby · 15 June 2023

★★★★★ 2/5

Trustpilot

Poor service from start to finish

I feel compelled to review the above company, especially after a recent dealing with them. Purchased a flat in Southampton just over a year ago. Dealt with Sam Randall. Things were going ok up to the point where i asked for a second viewing to check the working condition of the appliances near to completion time. It took more than 2 email reminders and various phone calls to arrange a second viewing! When we met at the flat, i found the attitude very poor- clearly she didn't want to be there. Upon completion, i travelled 60 miles to their office in Southampton to get the keys, only to find that 1 set of keys was available; the other set (which happened to have the key to the barrier) apparently 'will be dropped off by the seller at some point' - no offer to post the keys given the fact that i live 60 miles away!. So as you guessed, i had to travel to their offices AGAIN to collect the other set of keys. In my opinion (and from experience) this is poor service. It is down to the estate agent to make sure all available keys are in their possession; upon completion the property is legally mine!More recently, i saw a flat being sold through F&S. Called their office on Saturday at 13.08. I was advised that there may be an offer on the property but the operator was not sure. So, she advised that if i leave my name and phone number, one of her colleagues would call on Monday or Tuesday. Well, as you guessed, the call never arrived and had to call the office again today (Friday), at which point i am told that the flat is sold. I wasted 4 days with no viewings!. Soon, i will be selling one of my properties in Southampton and letting 2 others, but F&S will not be on the top of my estate agent list to act on my behalf, surely not with that kind of attitude. Quite a few more Google reviews for this company, should you feel like doing more reading!

Em · 14 October 2016

★★★★★ 5/5

Trustpilot

First time buyer experience: Brilliant agents and amazing mortgage advisor

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

Nicoletta · 27 February 2026

★★★★★ 5/5

Google

The complete experience from valuation to quick sale has been professional, helpful and friendly. Great communication all round from Jordan to all at the office. Also as someone new to the Modern Auction concept Jordan was more than happy to answer all queries in a professional & knowledgeable manner. Thank you all for making this a worry free process - would highly recommend!

Teresa · 15 June 2022

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 5/5

Google

Fox and Sons have been amazing! I've used them to rent from, then to buy and rent out my property with and now to sell. Very good customer service, always try to help out even if they don't have to. Staff seem to be very aware and know their clients, very efficient and respond right away. Thank you Dan, Demi and everyone else at Fox and Sons!PositiveResponsiveness, Quality, Professionalism

JULI · 15 June 2021

★★★★★ 1/5

Trustpilot

FOX & SONS COWBOYS

They do not deserve the 1 starLet my house through FOX & SONS using the Yeovil branch. New tenant who they referenced claimed he had lost his job after 3 weeks. Turned out he was a scamming conman but when I proved that he had faked his work, previous landlord and employment references they treated me like a joke and did nothing. Thanks to FOX & SONS and 13 months later, £19,000.00 poorer and still counting the cost both financially, mentally and emotionally we have got to the end of this vile ordeal I would not wish on my worse enemy. Throughout I asked for help and they just claimed it was not their responsibility. They believed that by referencing prospective tenants by email only was adequate. We have had to go through a year of hell, they just turned their backs on us. The Ombudsman has now taken up my fight and with FOX AND SONS not looking to change their referencing practices anytime soon I should not think I would be alone.DO NOT TOUCH THESE CORPORATE COWBOYS!!!! THEY REALLY DO NOT CARE ABOUT ME/YOU/US. AND JUST TO UPDATE THE OMBUDSMAN WONT DO ANYTHING BECAUSE F AND S HAVE WRAPPED THEMSELVES IN A PROTECTIVE BUBBLE, THEY OWN THE REFERE NCING COMPANY THEY USE, TENANT LETTING COMPANY (TLC) ALL COME UNDER SEQUENCE BUT THE REFERENCING COMPANY DOESNT COME UNDER THE PROPERTY OMBUDSMAN REMIT. I WOULD IMAGINE THE OMBUDSMAN ARE OWNED BY THEM AS WELL, SO THEY CAN DO 3RD RATE REFERENCES THAT YOU NEVER HAVE ANY COME BACK WHEN THEY GO WRONG. PLENTY OF OTHER GREAT LETTING AGENCIES OUT THERE OR, DO YOUR OWN.

Deborah · 27 August 2024