1/5
GoogleAvoid this estate agents especially Callum Legate, he likes to take advantage of vulnerable people selling their property. He is what gives estate agents their bad reputation. Use PCM or MADE much more professional and trustworthy.
Trusted Agent profile · Hastings
Fox and Sons Hastings reviews
★★★★★
823 reviews across 2 platforms
33 Havelock Road, Hastings, TN34 1BE
Fox and Sons's office in Hastings, at 33 Havelock Road, is rated 3.8 out of 5 across 823 reviews on two platforms, including 396 Google reviews rated 4.5.
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Reviews
Every review we hold for the Hastings office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI think Fox and Sons HAILSHAM are very…
I think Fox and Sons HAILSHAM are very poor at communication!!
5/5
GoogleFaultless service provided by Danielle Lakin at Hastings Fox & Sons! Kept us continuously updated from start to finish and was always happy to provide additional explanations when required. Easily contactable by phone or email. Would highly recommend!
Agent replied · 14 June 2024
Hi Adam, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
TrustpilotBeing a small business owner myself in…
Being a small business owner myself in Eastbourne.I can really appreciate the efforts that Steve and Todd made to make sure I could communicate outside of business hours. Getting regular updates allThe time and helping me with seeing the sale through with solicitors.Thanks guys
5/5
GoogleLorna was amazing throughout the whole process. Very easy to talk to and fast to respond to emails. Very friendly and an overall great experience. Thank you for helping us move to our new home! Cat & JamesPositiveResponsiveness, Quality, Professionalism
4/5
GoogleDan was helpful in trying to meet my requirements for the type of property I was looking for. Arranged viewings promptly. After my offer was agreed for a property, they were very efficient with the next steps. So far so good.PositiveProfessionalism
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
1/5
TrustpilotFOX & SONS LEWES - APPALLING
I have never dealt with such an unprofessional estate agents and I would warn anyone NOT to have any dealings with Fox&Son, Lewes. Every interaction with them has been farcical from beginning to end, resulting in me having an offer on a house in Laughton from May until Sept and only to be told today, that it was actually taken off the market a month ago. The only reason that this came to light is because one of the staff called me on Friday to see if I wanted to view a house and I said 'I've already got an offer on a house with you.' When I initially viewed the house, I fell in love with it instantly and was going to offer the full asking price. However the agent said it needed some cosmetic updating and if I changed this and that, it would make it much better. He said that an offer had already fallen through so I could go below the asking price and told me what they would accept. On his advice I put the offer in on the Monday, only to be told that it had to be higher by someone else. So the miscommunication began immediately but the buyer could have got the full asking price and ended up with an offer £20k below which was good for me, but as the estate agent acting on behalf of the vendor was not in their best interest. We had lots of questions that were never answered. One agent said the property was quite new, another said it was quite old. I asked numerous times for them to take down the For Sale sign and replace it with Sold, that never happened. I also asked numerous times for them to mark it as SOLD STC on Rightmove, but they only put SSTC in the text below not how ALL other estate agents do it on Rightmove so it always still came up as For Sale in the search rather than under offer filter. They didn't answer emails and calls, so in the end I had to ask my estate agent to communicate with them. I had one update from them in 4mths to say the vendor put an offer in but it was declined. They said it was quite usual to be waiting this long for vendor's to find something but regular updates and some reassurance would have been the professional thing to do. Throughout the process they kept sending me new properties, which I think is highly unprofessional and they should have taken me off that database as I had an offer with them. They seem to have no clue what is going on about anything, communication is non existent, and service has been appalling from start to finish. To be called today to be told the property came off the market on 9 Aug (today 5 Sept) has left me speechless. Why did no one bother to tell me? I loved this property and thought I'd found my dream home and have lost 4mths. If I had been informed on 9 Aug, this would at least have given me another month to find something else. This has inconvenienced everyone in the chain waiting. For the vendor, they have acted most unprofessionally and for the client, equally so. They should not be working in an estate agents and are giving Fox & Son's Lewes an extremely bad name in my opinion
5/5
GoogleHad Danielle as our mortgage advisor and has been great, very patient and helpful through out and got us the best deal, thanks
Agent replied · 22 October 2024
Many thanks Daniel for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFox & Sons Hastings dealt with the marketing of our apartment. They were always Professional, helpful and communicative. Being one of the larger and more prominent Estate Agents was a deciding factor and they proved to be highly effective. Thankyou.PositiveProfessionalism
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotI am giving their Bitterne Branch 1*…
I am giving their Bitterne Branch 1* because the system will not allow me to give any less.My sister and I engaged the Bitterne Branch to sell our late mothers, warden assisted, flat.They said all of the right things initially and recommended that we use their suggested conveyancers so that they would be able to chase things up and get things done.If only, the conveyancers admitted that our sale was a learning exercise for them and a lot of mistakes were made so it dragged on and on. In fairness, they reflected their performance in their eventual fee.However Fox & Sons never initiated a single phone call. Any contact from them was only ever in response to us chasing them over the 8 months it took the sale to complete. Indeed, the sale completed on Friday and 3 calls were made to them asking them to contact us and they still havent responded . They still have a key !!Of course they have taken their 2% cut of the sale but we actually found the buyer, who is a family friend ourselves, so we were able to sort out the key handover without any support from Fox & Sons.Quite simply, Bitterne Branch of Fox & Sons are, from our perspective, professionally incompetent with absolutely appalling customer service.Simply shocking and we have still had no contact despite the sale being completed and them holding a key.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
4/5
GoogleCurtis was extremely helpful in the sale of our house with Fox and Sons.He communicated regularly throughout the process and kept us informed.
4/5
TrustpilotSaltash Branch - Fox and Sons
Saltash Branch Cornwall - just rented through Fox and Sons and would like to thank Thomas and Kate for their help in us securing the property. Such a friendly team and always helpful
1/5
TrustpilotEven One Star Is Too Many
Even One Star Is Too ManyAvoid the branch from Bognor Regis.They've been selling my house. They've been pushing me to reduce the house price because they wanted to sell the property to the landlord that they already knew. Next time they've been pushing me to reduce the house price because they wanted to sell the property to a man who had money but he rather wanted to spend money to rebuild the loft. I was a customer of this branch and I paid fees of £4200.00 for selling my property but they've been not helping me. They've been helping the buyers and keep asking me to reduce the price.
5/5
GoogleDear Sharmin, I wish to thank you for your hard work and the support you have given to me with the mortgage and thanks to that I am now finally the owner of my new home. It was a pleasure working with you as you are a great person, very professional and will recommend your services to anyone I know and will definitely appeal on your services in the future.
5/5
GoogleI want to highlight Sharmin Ali's work in particular. As a mortgage broker, she worked so efficiently getting us such an amazing deal! We spent months thinking it wouldn't be possible, but somehow, she worked her magic and got us a mindblowing mortgage. She worked above and beyond, even late into the evening prior to her annual leave, to ensure our needs were met. She also explained everything so clearly in a way no one else had ever made the effort to do. We cannot thank her enough!
5/5
TrustpilotI must say a big thank you to the…
I must say a big thank you to the Southampton Bitterne Lettings team Katie & Abbey for all their help and advice.Fox & Sons are very lucky to have such capable staff and I would not hesitate to recommend them both. I would say the very best there is and makes being a landlord very straightforward. Our kindest Regards to you from Richard & Jan
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleWe recently have just started renting a property using fox and sons, its our first time renting and Holly was so helpful and made whole process so easy, she’s great at communication and made everything very understandingPositiveProfessionalism
5/5
TrustpilotWe used Fox & Sons Lancing when we…
We used Fox & Sons Lancing when we moved house, the manager Kane was amazing, helpful and very knowledgeable. He was available for me to talk to at any time and led me through the process with ease. Recommend these estate agents to everyone.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hastings.
