Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

Initial Move-in Experience

Moved in on late Thursday, we had a couple initial issues (heating and a leak in the bathroom). Unfortunately this was on a Saturday so called emergency out of hours. Plumber came out that morning and sorted the issues which was ideal. Site manager has been very responsive so far which is great. Looking forward to working with the site manager to resolve snagging once we have our professional snag report back. Will provide another update separately on that! So far I would give it 5 star service and hopefully that will continue over the next 2 years!

Stuart · 27 May 2024

★★★★★ 5/5

Trustpilot

Excellent 👌

Hello, We are about to move to our new home tomorrow, however the experience we have with DWH is wonderful in term of communication, explaining details and exchanging process, our sell advisor supported us and continuing doing so, thank you Dan.

Doina · 17 November 2023

★★★★★ 5/5

Trustpilot

Excellent job by two expert workers

We had work carried out by Andy Callaghan and John Dwyer to replace our faulty front door. They were exemplary in all that they did. Not only did they replace the door but also having noted that the original frame was badly fitted they replaced the whole casing. This meant that walls and skirting had to be disturbed. The work was top quality, carried out with care and attention to the decor in the house. They cleaned and tidied as they went along. In short, a great experience.

Chris · 21 May 2024

★★★★★ 5/5

Trustpilot

We completed and moved into our DW home…

We completed and moved into our DW home a couple of months ago.The whole process has been straightforward and as painless as moving house can be!Thanks to the team at Centurion Meadows but especially Harpinder, Helen, Sam and Martin!

Frank · 27 December 2023

★★★★★ 5/5

Trustpilot

Fabulous experience

We would highly recommend the sales staff at The Hawthorns Sutton in Ashfield, Nottinghamshire. They are an absolute breath of fresh air. Super helpful, nothing is too much trouble. They have been able to answer so many questions for us and are helping us and our daughter navigate the process of buying and relocating - even though neither of us aren’t buying at this site, we are buying in Northamptonshire! Thank you so much, your

Sue · 15 August 2024

★★★★★ 5/5

Trustpilot

Great support and service from everyone…

Great support and service from everyone especially Louise. Louise was exceptionally outstanding from day 1 until we completed. Well done DWH

Omar · 15 November 2024

★★★★★ 5/5

Trustpilot

Thank you

Thank you to Emily, Kate and Tracey for your guidance and patience over the past few months. We are so pleased to have finally been able to reserve our new home!

MISS · 2 June 2024

★★★★★ 5/5

Trustpilot

Exceptional Development firm

Exceptional developers. We've always loved their property types.But it's the staff that makes a key difference. We've been served by lovely team members throughout viewing developments & Charlotte (Brookside Meadows, Grove) has been a superstar in terms of enabling our partnership with DWH- from the attention to detail to the understanding of the current market. She's a great asset to the wider DWH team.Overall super pleased with our process of buying & can't wait to move into our house within the near future.

Dee · 12 May 2024

★★★★★ 5/5

Trustpilot

Michell is a complete sales and…

Michell is a complete sales and customer care person. She made us feel at home. We are satisfied with everything she done with us. Many thanks

Victor · 26 August 2024

★★★★★ 4/5

Trustpilot

Recently reserved a plot in Willow…

Recently reserved a plot in Willow Grove. The sales team especially Amelia is very helpful. Looking forward to the house next year !

Tsang · 7 October 2024

★★★★★ 5/5

Trustpilot

Ellie from sales had excellent knowledge of all properties

Ellie from sales took us around several properties in the development she had an excellent knowledge of each of the house types. There was no hard sell but she explained the whole process clearly.

Brian · 25 March 2024

★★★★★ 5/5

Trustpilot

I have moved house a number of times…

I have moved house a number of times but this is the first purchase of a new build house I have to say that Ashley was always so pleasant and so very helpful, as were the two members of the site team,

Pam · 27 September 2023

★★★★★ 5/5

Trustpilot

DWH Fernwood Notts, Exceptional Performance

Kerry and Beverley at the Fernwood Village site were absolutely phenomenal. So attentive, approachable and professional. The show homes where in immaculate condition as was the site office, a perfect first impression which would ultimately lead us to buying a property on the site. Kerry and Beverley, John, Bill and the after care team are an exceptional team, Bills help for our after care was second to non. All I can say is if you are buying on Fernwood, get a DWH!!

Liam · 1 May 2024

★★★★★ 5/5

Trustpilot

A big thank you!

From the moment we reserved our plot at The Hawthorns, nothing was too much trouble for the sales team Kim and Ricky. If we had a question or request it was dealt with promptly and we were always welcome at the site for a coffee and a chat. Before we moved in we were given a tour of the property and a special mention should go to Aaron, the site manager who since our move last week has been around each day to check if we settling in. This has been much appreciated.Any minor snagging problems we had were dealt with almost immediately and nothing is too much trouble. Kim, Ricky and Aaron, it has been a pleasure to meet you and you have all made our move as easy and stress free as we could have hoped for. Thank youPaul & Jane.

Paul · 1 May 2024

★★★★★ 2/5

Trustpilot

Sales rep was good - site far from 5 stars

Updated 30/04/24Revisited this review because it feels like all DW/Barratt care about are the stars but this is NOT a "five star, five star builder" by a long shot. Our snagging work is still not completed and we hit 6 months in the property this week.The gardens are abysmal, literally every home in our street is ripping out the shoddy work by DW's chosen sub contractors and replacing it at further cost to themselves, us included. The decorating sub contractors are also very poor, not bothering with basics like dust sheets and leaving mess all over the place in our brand new home. We even argued our front door was poorly fitted and kept being told no, until finally it would not even lock and an emergency call out revealed the door was incorrectly installed.Every area of worker seems keen to blame each other for problems, and now we are being passed to customer care with several outstanding items and discovering promised bookings have not been made for repairs. It very much has the feel of once you pay the money they run for the hills. We are so disheartened after the great experience with Gavin and it has seriously soured the joy of moving to our new home. I can only hope now we are passed to the customer care team that things improve.Original comments below:As chance walk in clients, from the first moment Gavin at DW took absolute care of us - no BS or mucking about, guy is an absolute asset to the company and we genuinely would not have purchased had it not been for his service.He was with us every step of the way and as first time buyers his help was invaluable.

BRIAN · 30 April 2024

★★★★★ 5/5

Trustpilot

We moved to Centurian Meadows in…

We moved to Centurian Meadows in Burley-in-Wharfedale in March 2024. We chose the location because it’s so close to everything that good about this part the world….proximity to Leeds, Harrogate, York, Ilkley (it’s a long list). But we chose DWH Centurion Meadows because of the friendly and professional team and we did our homework. DWH build quality is of a high standard. Once we were in the aftercare was really excellent and the team have made a real effort to help and support new homeowners get to know each other and settle in to their new home. We were new to the area and the sales team have helped with advice about where to go for “stuff” for our new home. The whole experience from start to finish was slick, straightforward and transparent with no hidden catches.

Customer · 28 April 2024

★★★★★ 1/5

Trustpilot

Been in our home nearly 5 months sold…

Been in our home nearly 5 months sold us our dream home yet to be a bad decision none of the tiles in out bathrooms are straight level or plum looks horrendous paint work throughout the home is rubbing of the walls carpet it coming up in every room brick work that is way out of the guide lines the apparently keep sending people round without giving us dates or times so the work can not be done would definitely recommend anyone who is thinking of buying a net build don’t it’s more stress them it’s worth payed 245k for our house and the one next door is exactly the same just got sold for 20k less as they couldn’t sell it. Caused so many family arguments it’s unreal honestly do not buy a new build.Scarborough plot 59

Shaun · 27 July 2025

★★★★★ 5/5

Trustpilot

I will always deal with DW…

It was so wonderful to deal with DW developers. The staff were amazing. Ashley Judge is amazing in the Adel branch. 'What a guy'He is very good. Very patient. Very knowledgeable and very respectful.

Mrs · 15 March 2024

★★★★★ 5/5

Trustpilot

Michelle at Woodland Heath was very…

Michelle at Woodland Heath was very welcoming, friendly and helpful. She kept us updated with any new information on the development. She also offered us different options which we hadn’t thought about.Michelle is very Proffessional and knowledgeable about the Woodland Heath development.

Mr · 12 September 2023

★★★★★ 5/5

Trustpilot

Everything so helpful nothing to much…

Everything so helpful nothing to much trouble at all. Louise is brilliant answered all our questions to date and made us very happy with our new house can’t wait to move in.

Patricia · 21 April 2024

★★★★★ 5/5

Trustpilot

What After Care should be

John from the care team attended today to resolve a bathroom issue and ongoing front door problem. His workmanship was top quality and the bath finish looks a lot better. After having issues with the front door, John clearly identified the problem and went above and beyond to put a temporary fix in place before arranging a permanent solution. He was polite and courteous and cleaned up after him. A credit to DWH for his work and the Care team for organising it so quickly

Chris · 18 April 2024

★★★★★ 5/5

Trustpilot

Plot 62 Roswell

Stunning houses with grand space plots loving my new house big thanks to Shaun quinn the site manger for the after care! And being very understanding for the after care.

The · 26 May 2024

★★★★★ 5/5

Trustpilot

Fantastic job

Our thanks to Andy W and Duane W for their excellent remedial work to plaster/paintwork between a ceiling and wall in living room. A perfect finish. Very clean and tidy. Also very polite.

Peter · 29 March 2024

★★★★★ 4/5

Trustpilot

Badly let down.

Ongoing heating system failures from week one of moving in over 2yrs ago. and now being totally ignored by both A.M. Norris and DWH. other than to be told “you’re out of warranty you will have to pay.I had 2 other really serious problems in the first months of moving in which the Care Manager did go the extra mile to assist in rectifying, both still cause minor trouble but I can cope with it, although I should not have to. I’m elderly, not in good health, have no family to assist me and truly do my best, being of the generation that doesn’t like making a fuss. The heating system problem however is just unbelievable, I’m sure I’m just unlucky but after over a dozen visits in 2 yrs, including replacing both faulty transfer boxes, then a faulty motor in one of them and both faulty wall thermostats I was delighted last month to finally have all the radiators working as they should, , for 2 weeks then the master suite radiators failed to heat up yet again. I feel I’m being taken for an idiot and it must be my fault but there simply has to be some gremlin in this system which no one seems able to rectify permanently. I bought a brand new home with my life savings to avoid repair and replacement problems for the rest of my days and have had nothing but problems since day one. !! Ironic. The weather is now improving, so I can manage without as much heat but come the autumn I will have no option other than to pay a private professional plumber to come and trace the fault. I feel dreadfully let down.UPDATE. 👍 The Care Manager attended my home in person today with a heating Engineer, who diagnosed the problems, called in an electrical specialist and got my system up and running perfectly. They also extended my warranty in case I have future problems. I’m truly grateful for their genuine concern and care. Special thanks to the Care Services team for managing this ‘unusual’ problem.

Vicky · 17 April 2024