Duchy Homes Hartlepool reviews

★★★★★ 3/5

Trustpilot

The house is on the whole lovely

The house is on the whole lovely. There are some snags that are still to be sorted, but I am told these will be dealt with soon.My biggest issue is the width of the driveway - let’s just say that no one slightly overweight, elderly or disabled could possibly live here, as they wouldn’t be able to get in or out of their car ! That’s not very inclusive really.Site lady and deputy site manager are both very helpful.

Lynne · 21 July 2024

★★★★★ 5/5

Trustpilot

Marston New Build Home

We purchased a brand new build on the Marston plot 346. From meeting the sales team Bernard and the Construction manager George everyone has been amazing to deal with, so friendly and patient through the sales process. Since purchasing our new home we have had regular contact with George he has made sure we have settled in to our new home well, he has kept in regular contact and takes ownership on answering any questions or queries we have an absolute pleasure to deal with. A fantastic property on a fantastic location. Thank you!

Steven · 3 July 2024

★★★★★ 5/5

Trustpilot

We have just moved into our new home

We have just moved into our new home. We were greeted by the site management and given a very useful handover brief. The team have all been friendly and helpful at all times and we have found only very minor issues that they are willing to rectify very quickly. We are delighted with the overall standard of workmanship. The garden could benefit from being rolled as the levels are yet to settle but otherwise the gardens have been presented well. Well done and thank you, we love our new home!

B · 2 July 2024

★★★★★ 1/5

Trustpilot

Can't recommend.

Can't recommend.After making our initial choices for the house, we had to go back 3 times to reselect them as they weren't recorded properly, some of the choices weren't done either as they again didn't record them properly and it was too late to make changes.We paid extra for a shower in the main bathroom and that was very nearly not installed.Our house was meant to be finished August 2021, it was then delayed to April 2022, then again to June 2022, we finally got our keys in October 2022, when the site manager told us he was being sent to a new site and trying to get anything fixed after that was impossible We have been in our new home for 18 months. Still trying to get snagging sorted, have had multiple people out to 'check the list' but anytime they arrange for someone to come and do the work they either never show up. Or wander around 'working' but nothing actually gets done. We have been told that we need to plaster and paint the walls ourselves where metal fittings are showing, despite it being brought up before we moved in.We have also been waiting for months for the garden to be sorted after being told by 3 different people that there is no drainage and it needs to be dug up and redone, as soon as it rains our garden turns into a swamp. Any requests regarding an update for the garden are ignoredOur initial snagging list was basically laughed at by the site manager, with him saying that the house we were in was the standard, even though our snagging list was done by a site manager from another david wilson siteGot a reply to say someone would be in touch. Then a second to say that they are pleased someone has. I haven't received any contact from david wilson at all. No requests for a contact number and no emails

Becky · 1 July 2024

★★★★★ 5/5

Trustpilot

House builders who care.

We love our new house! Everyone on site has been super helpful and bent over backwards to help us with every little thing Alex and Richard on the build side are amazing, and Leanne in the sales office held our hand through the whole process and couldn’t have been more helpful. Everyone is super friendly, and they all really care about the quality of the homes they are building, which makes a big difference! There are only a few houses left to be built on the estate, but it is always clean and tidy, and all the green areas are kept beautifully! Thank you DWH for building our dream home.

Mrs · 29 June 2024

★★★★★ 5/5

Trustpilot

Fantastic service !!! Brilliant experience!!

Wow from the beginning to the end we can not fault the fantastic service , especially from Bernard . Friendly approachable, honest and went above and beyond to accommodate us. We then met George the site manager whom again was so informative and friendly, the advise given on our new build from both gentlemen has been outstanding. Then to be greeted on ‘key’ handover day by both gentlemen gifting us with more advice and a beautiful hamper was just the icing on the cake ! Thank you so so much

Vicki · 28 June 2024

★★★★★ 5/5

Trustpilot

Excellent staff and experience from DWH Alconbury.

We have recently purchased our house from DWH Alconbury, what a pleasurable experience! From our first look around show homes, til we received our key, the staff at DWH have been faultless. Always going out of their way to make things happen, informative and very friendly.The house itself is perfect, to such a high standard. Credit to all those involved in building this place, you can really see the detail and effort that has been put in.Id highly recommend anyone looking to buy new, you wouldn't be disappointed

RLB89 · 28 June 2024

★★★★★ 5/5

Trustpilot

Amazing experience amazing home

So glad we chose DWH for our new home, the house is incredible, so well made and a brilliant layout, Caroline and Darcie from the sales office deserve a special mention as they are just incredible, such amazing people who go out their way to give you everything you need and make the process so comfortable and easy, they truly are wonderful human beings, and Ian the site manager again is such an amazing guy, very helpful, very friendly and nothing is ever to much trouble, all 3 of them are such genuine people and they have all made this such a great experience. If your looking for a new home make DWH your first port of call.

Stephen · 28 June 2024

★★★★★ 5/5

Trustpilot

Great Job

Thanks to Sales Advisor Jeannette, who takes some of our stress away helping us to liaise with the entire company. As expected, there are errors in building development project. Site manager Adam, Paul and their team are following it up timely. Good job! Thank you all.

Harrods · 3 September 2023

★★★★★ 5/5

Trustpilot

Hampton Mill, Okehampton

We recently purchased a property at Hampton Mill, Okehampton, and I have to say DWH were excellent from start to finish. A big thank you to Andre and all site staff. Time will tell about after sales service but so far so good.

Leeeeee · 13 November 2023

★★★★★ 5/5

Trustpilot

Bishop's Hill

Kate and Tracey at Bishop's Hill were very professional and helpful from my first interaction. They were both very knowledgeable and were able to answer any questions I had. The team continues to provide me with updates and overall a great experience reserving my first home.

Mitchell · 29 August 2023

★★★★★ 5/5

Trustpilot

My move in date was managed very…

My move in date was managed very smoothly. I got my keys earlier than anticipated and site staff allowing me access despite a busy hand over schedule that day.All the way through what can be a stressful process, I was able to have my questions answered, the operation of my home fully explained, additional items added and amended as I changed my mind over the ‘white goods’ I wanted, snagging was simple, the sales team were there on the day to welcome me and the site construction team (Ricky and Aaron) keen to offer any practical help I needed…took some of the stress away for sure.

Dave · 23 June 2024

★★★★★ 1/5

Trustpilot

Never buy a home that`s been made by…

Never buy a home that`s been made by these as they use cheap contractors who have no or little experience of how items should be fitted, i had 2 shower trays crack & leak when my plumber took them out he told me they were incorrectly fitted and had no support in the centre,i contacted nhbc & david wilson who told me nothing could be done and laughed at me disgusting when you pay top money and get cheap fittings and fitters

Harvinder · 14 June 2024

★★★★★ 1/5

Trustpilot

I would rather just avoid

I would honestly never purchase a house through this developer ever again. Firstly, we paid for the highest spec kitchen as we wanted it to be a feature in the house. Turns out they tried to get away with installing a lower spec and through all the sign off’s completed no one bothered to raise it. We found out as our neighbours kitchen was stunning compared to ours.It’s half been resolved now, I am left constantly calling and asking when it will be finished.Second to that they installed the faucet off centre to the left of the basin on a granite top. With an amazing level of cockiness they stood in my kitchen telling me that is the only place it would go and putting it in the middle of the counter to line up with the basin was impossible.Yet the same neighbour with the same granite counter has his plum in the middle of the basin. Now we left with a tap that if you align the swivel straight you would just empty water onto the counter not even in the basin.The outside tiles have no method of running water away from the house, water either sits or runs back against the house and soaks in, don’t worry I was assured that is normal and houses are built to drink all the patio water.The kitchen counter top has been installed against a wall that is protruding so the counter looks skew against the hob or cupboards.

Jarryd · 14 June 2024

★★★★★ 5/5

Trustpilot

Communication

Communication, patience when things went wrong at my end, reliability from the sales personnel. Lucy and Jennifer were polite, professional and courteous at all times.

David · 7 October 2024

★★★★★ 5/5

Trustpilot

Olivia was amazing throughout the whole…

Olivia was amazing throughout the whole process. She and David Williams Homes made the whole process smooth with no hickups.

Francesca · 19 December 2024

★★★★★ 1/5

Trustpilot

Long list of faults not delt with from…

Finally some has contacted us after i sent a formal complaint to the managing director,Finally escalated after 4 years,I will update at a later date.list of faults not delt with from when I moved in 4 years ago Helpful Until you send in your NHBC review (which you will be asked to complete within weeks of moving in) Before most major faults are found No usable garden for 4 years Still plaster and painting faults 4 years later I could go on and on You ring customer care,no reply You email no reply You sent proof including photos no reply You ask for it to be escalated to management no reply BUYERS BEWARE Just as I expected,bog standard reply.I do not wish for the team to contact me,I have dozens of unanswered emails and promises that someone will call me back and never do.i have asked several times for it to be escalated to a senior manager only to be ignored.I WANT A SENIOR MANAGER WHO CAN ACTUALLY DO SOMETHING! If anyone wants to see exactly how david wilson have treated me I have hundreds of emails proving their broken promises and lies I will update if I actually hear from them

Denise · 9 June 2024

★★★★★ 5/5

Trustpilot

Reserving my plot

Reserving my plot was so professionally handled with care and everything was explained very clearly with patience. Thanks so much Darcy

Jane · 4 December 2024

★★★★★ 5/5

Trustpilot

Rebecca @ Cayton

We reserved our property with Rebecca in the Cayton office yesterday! She was lovely to deal with and so helpful and informative! She really was a pleasure to with! Thank you Rebecca

Customer · 3 June 2024

★★★★★ 5/5

Trustpilot

Laura the Sales Advisor was most…

Laura the Sales Advisor was most helpful in dealing with my initial enquiry and subsequent visit to view houses on the development.

MARGARET · 12 November 2024

★★★★★ 3/5

Trustpilot

Property is great and quality of…

Property is great and quality of fittings etc are really nice. I am dissapointed however by the pre-checks and promises what would be done prior to me getting the keys... poor cleaning, faulty items etc that were unknown.. not what i would have expected.

Colin · 13 September 2023

★★★★★ 3/5

Trustpilot

Still having drain issues after 3 years of moving in!

Still battling to get drain issues sorted. So often there is a putrid smell outside of my home as well as inside from the shower and utility drains. I have reported this several times ( most recently 3 weeks ago but no one has investigated further. I know our link person has reported this She is not at fault . I am not the only person to be suffering, my neighbours are having the same problem- in fact the smell is so great it can be smelt on walking into the Estate. The builders are due to leave the Estate by the end of May and something needs to be done before they go. A drain inspection is definitely needed and a video report. Definitely don’t expect such issues from a so called 5 star builder!!

Anne · 28 May 2024

★★★★★ 5/5

Trustpilot

Initial Move-in Experience

Moved in on late Thursday, we had a couple initial issues (heating and a leak in the bathroom). Unfortunately this was on a Saturday so called emergency out of hours. Plumber came out that morning and sorted the issues which was ideal. Site manager has been very responsive so far which is great. Looking forward to working with the site manager to resolve snagging once we have our professional snag report back. Will provide another update separately on that! So far I would give it 5 star service and hopefully that will continue over the next 2 years!

Stuart · 27 May 2024

★★★★★ 5/5

Trustpilot

Excellent 👌

Hello, We are about to move to our new home tomorrow, however the experience we have with DWH is wonderful in term of communication, explaining details and exchanging process, our sell advisor supported us and continuing doing so, thank you Dan.

Doina · 17 November 2023