Trusted Agent profile · Harrogate
★★★★★
154 reviews across 1 platform
4 Albert Street, Harrogate, HG1 1JL, HG1 1JL
William H Brown's office in Harrogate, at 4 Albert Street, is rated 4.7 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Harrogate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleReally great service from start to finish - the staff were always patient & helpful, I'd recommend them highly!
Thank you so much for your kind words! We pride ourselves on providing exceptional service and we're thrilled to hear that you had a great experience with our team. Thank you for recommending us, it means a lot! Kind regards, Lucy, Customer Relations.
5/5
GoogleWH Brown Harrogate is an all-round fantastic estate agent. I have both sold properties & bought from them. I keep going back because they are very good at updating clients on progress, extremely friendly & approachable and nothing is too much trouble for them. Thank you very much for everything Amy, Louise, Paul and the rest of the team. You are all amazing!
5/5
GoogleA huge thank you to Amy White at W H Brown Harrogate office who went out of her way throughout to make sure my purchase went as smoothly and swiftly as possible. Amy constantly keep in touch with updates and she was always available for any questions I had. Amy and the rest of her team were a pleasure to deal with.
5/5
GoogleAlex was super helpful during the valuation of our property. She had clearly put a lot of work in before the visit which made her stand out from the other valuations we had. Very knowledgeable, friendly and professional. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEmma and Elke worked with me to find the perfect place. Elke came in on a Saturday to give me my keys, Gooooooo Elke! 👏 …
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI strongly recommend this state agent .I just moved to a new rented house and we love it.they have been very helpful thanks Susie and Denise.
5/5
GoogleI have had excellent experience. George Strachan has been responsive, proactive and gone the extra mile to make sure the sale/purchase has progressed. Highly recommended.
5/5
GoogleAmazing agency, Susie and Denise were super helpful when it came to finding the right place for us. I would recommend it for everyone
4/5
GoogleI found the staff were most helpful at all times. I had a difficult experience due to lease problems but everyone in the team especially Amy and Louis could not have been more polite and helpful at all stages of the sale. I have already recommended WH Brown to a friend. Jennifer
5/5
GoogleMassive thank you to Louise and the team for the excellent service. You ensured everything ran as stress free as possible. Very good experience when selling my house. I was kept up to date on a regular basis of developments. I would highly recommend William H Brown with no hesitation.
5/5
GoogleCouldn't have asked for a better tenant experience with William H Brown, especially Susie - I don't live in the area so everything was done remotely which meant I didn't have to keep attending in person and I was kept up to date and replied to in great time. Thanks all!
5/5
GoogleOrganising our new rental with Chloe was a great experience, she guided us through the process from start to finish and was always on hand to answer any questions quickly. I would definitely recommened William H Brown Harrogate to anyone.PositiveResponsiveness, Professionalism
1/5
GooglePosting the long overdue review.. I had the most terrible experience here.. My contract with the apartment I was living in was ending in a few days and W H brown were keeping me hanging and not telling me for sure if the landlord has agreed to rent us this property. I had paid the withholding deposit as well . Me and my husband , we were in a very stressful situation and going through the hardest time of our lives but we were being told that “oh we’re gonna talk to the landlord and convince him.. there’s some problem with the credit checks etc etc”.. instead of giving us a clear yes or no answer they just kept us hanging when we had no other place to go to. The amount of stress they gave us I still remember vividly. Ultimately we had to go to another letting agent who thankfully were very nice and they found no problems in our credit checks. We would’ve been homeless otherwise 🤷🏻♀️ Also they never returned our withholding deposit and said that you backed out so we can’t give it back to you . But it’s completely unfair because we couldn’t just sleep on the road if W H brown might’ve decided not to give us the property. We didn’t have any other option but to go with another letting agent.
5/5
GoogleWe worked primarily with Denise from William H Brown in Harrogate and had the best experience. She worked to make sure we could see a home almost immediately (it had a tenant still occupying it so we knew there would be some delay). Then, when we decided to move forward, she was able to direct us with exactly what she needed from us and answer all of our questions. Throughout the process, she never seemed bothered when we asked multiple times for the status of the lease to sign and was always quick to reply to our emails. I know we worked with at least one other woman, whose name I don't have unfortunately, but she was also pleasant to work with.
5/5
GoogleWe recently dealt with Alex and her team for her house sale and they were brilliant. They kept us informed from start to finish and we will certainly use them again.
5/5
GoogleDenise was so fantastic and passionate about helping out in my search for an accommodation/apartment. She is honest and reliable. she deserves some accolades. William Brown Estate Agents are doing well.
5/5
GoogleBeing a first time buyer, I didn’t feel like I was being taking seriously enough at the other estate agents in town. Amy was incredibly helpful and seemed very knowledgeable about the area I was looking in. I know where to go next time I’m looking to buy!
5/5
GoogleThe most efficient service was provided. Louise and Amy were always quick to respond, and seemed to care. They handled the viewings for us, and when our sale proved to be more complicated than we anticipated, they tried to get answers and follow queries through.
5/5
GoogleI want to extend a huge thank you to William H Brown Estate Agents. Throughout the process Chloe and Susie were both professional, offered great communication throughout and regularly kept me updated. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleChloe and Suzie were not only accommodating but very efficient and responsive, but most of all very friendly. They were extremely helpful throughout the whole process and made my move stress free. Highly recommended!PositiveResponsiveness, Professionalism
5/5
GoogleAfter weeks of trawling various sites for properties and viewing quite a few with a number of letting agents in Harrogate, it was refreshing to deal with Chloe at William H Brown. She was quick to respond and at the viewing was very friendly and professional, making us a feel at ease. We have since let a property through Chloe, and her and the team, at William H Brown have been really helpful at every stage. Will definitely use their services again.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI don't even know where to start - by far the best estate agent we have dealt with. We started our search about 3 months ago for our perfect home. We viewed a few with different agents and Sandra and Phoebe stood out a mile. They called us as soon as they could to book viewings in, called us the morning of viewings to check we were still going/feeling ok then the day after for feedback! We only ever got asked for feedback by one other agent and that was a one off. The fact they were always asking for feedback and checking to see what it was we liked/didn't like so they could amend what they were looking for on our behalf! As a first time buyer we were both clueless really but they told us everything we needed to know - things we should be looking for in other properties and put our minds completely at ease with the whole process. We had put another offer in with a different agent as we LOVED the house and when we told Phoebe she was genuinely happy for us! Our offer was declined so we viewed a few more and yesterday we had an offer accepted with William H Brown and we couldn't be happier! Would recommend both Phoebe and Sandra to absolutely ANYONE! Especially first time buyers! It is a scary process made so much easier and more positive with them. Thank you so much and if we decide to sell our perfect new home in the future we will 10000% be coming back to you. Thanks again.
5/5
GoogleThank you to all the helpful and friendly staff, especially Amy White who went the extra mile to sell my house, she made selling effortless & almost changed my opinion of estate agents 😉 …
1/5
GoogleOur experience was poor
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. William H Brown Harrogate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
