5/5
GoogleCan't recommend enough! Phoebe was excellent throughout the selling process. Thanks Alex and Phoebe.
Agent replied · 22 October 2024
Hi Ruth! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
Trusted Agent profile · Harrogate
William H Brown Harrogate reviews
★★★★★
154 reviews across 1 platform
4 Albert Street, Harrogate, HG1 1JL, HG1 1JL
William H Brown's office in Harrogate, at 4 Albert Street, is rated 4.7 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.7.
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Reviews
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
Google5/5
GoogleThe staff at William h brown are very helpful I couldn’t ask for a better team Phoebe is Patient and understanding and helped us with anything we need to know she has gone out of her way to help us with anything we need and we will be forever grateful also harry and Sandra have helped us along with the rest of the team with anything question we needed answering or paper work we needed to complete overall they have gone above and Beyond to help usPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRight from the very first appointment Susie, Alex and the team made me feel like a valued customer. I had a few initial appointments with other agents but the customer service provided by Alex and Susie was second to none hence why WH Brown were my chosen agent. In regards to the accuracy of the rental valuations provided they were higher and more accurate than others which has been evidenced through a successful letting on the first viewing!! A fast letting was part of the brief which was achieved almost instantly. In regards to sales valuations Alex provided valuations in a prompt manner both before and after refurb which assisted me greatly. Thanks to Susie, Alex, Chloe and the team at WH Brown!!! 10/10 from me!!
5/5
GoogleHi There, I have recently relocated from London to Harrogate, unfortunately during Lockdown. From start to finish the engagement and service I received from those at William H Brown in Harrogate was fantastic. It was difficult to view properties and had to be managed virtually. The team were extremely helpful and offered their knowledge and insight as much as they could. I had the pleasure of dealing with two members of the team Chloe Morris and Susie Stacey, both equally as professional as one another. Not only were they professional they were really friendly and gave me comfort to know that I was going to be well looked after. During the move they were supportive and the communications between them, the landlord and myself, was smooth sailing. There were complications for the move due to weather but this only encouraged them to help me more. I am now settled in to a lovely apartment which is exactly what I agreed to and able to relax with a glass of wine and very little stress. My services are all up and running thanks to them linking with a great partner. Enjoy the review and thanks again to the team at WHB, Kat
5/5
Google100% recommend this estate agent. Went through almost every other one in town, and they didn't compare to the excellent customer service William H Brown gave us. Right from the beginning, they have been super helpful & first try found us a brilliant home. Thanks Denise & Susie for all your help, you've been stars. We've seriously struck gold here!
5/5
GoogleMy experience with Williams H Brown is a beautiful one from day one till I moved into the house Friendly Service Supportive Understanding Painstakingly Explaning I'll wish to really thank Denise and Susie for all the helps and guidance being a first time tenant in the uk. I wish I could give a million ⭐ You're all wonderful people!!!!!
5/5
GoogleThis is the second occasion that we have used William H Brown and the marvellous Suzie is now assisted by the wonderful Chole. Not only are both these ladies extremely professional and helpful, but great fun and easy to deal with. I would have no reservations in recommending William H Brown to any prospective landlord or tenant and I look forward to dealing with them in the future. Thanks to both of you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAnother great experience as a landlord with Emma & her team at the Harrogate Office. Very efficient & professional. Nigel
Agent replied · 23 December 2025
"Thank you for your kind words, Nigel! We take pride in providing efficient and professional service to all our clients. It's always a pleasure working with you as a landlord. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI want to express my gratitude and to say a big thank you to Susie Stacey and Silvana Asquith at William H Brown Harrogate branch who helped us to move in to a property in less than one week. They are both very professional, dedicated and efficient, the best service I have ever received from an agency ( I have dealt with few agencies in Harrogate). I was very impressed by their work, thank you ladies! I would highly recommend W H Brown agency to everyone.
5/5
GoogleAmy White was the first person I met in the Harrogate branch and she was so lovely! I'm a first time buyer and had no clue as to what I was doing but Amy put me at ease straight away. She listened to what I was looking for and was really quick to get me viewing! Throughout the whole process she has been an absolute treasure, always returning calls promptly, constantly reassuring me when I was stressing and has shown a caring and genuine interest in my journey. Her friendly manner has remained unwavering and I've been able to trust in her completely. She's a complete star! The whole team are super friendly, helpful and so down to earth I have felt comfortable being myself and have had tons of support along the way. Because of these very human qualities, I would have absolutely no hesitation in recommending WH Brown to anyone embarking upon the stressful task of moving house! Definitely 5 gold stars from me 😊 A huge thank you from myself and Mary XX
5/5
GoogleI cannot thank Gina enough for everything she has done for us. She was by far the most genuine person we met when we were looking to buy a property privately that required valuations done on it. She knew it wouldn't be going on the market but she couldn't do enough for us. She was the most thorough and knowledgeable estate agent we came across. She gave us lots of helpful tips and information, which being first time buyers, was absolutely fabulous! She put us in touch with the mortgage advisor at William H Brown, Grace, who again was extremely helpful and couldn't do enough for us. She also got us the highest amount out of all the mortgage advisors/brokers we had spoken to. Gina kept in touch to see how we were getting on despite there being nothing in it for her and we both felt she genuinely cared. At such a daunting time, it's so lovely to meet somebody who is so honest and helpful. We are hoping to go ahead with the mortgage with Grace and will definitely always go back to Gina if we ever come to sell. They both made us feel so at ease and never looked down their noses like we felt some of the estate agents did. I cannot recommend them enough. Thank you ladies!
5/5
GoogleChloe was super from the start of the process to the end in helping me secure a property. Friendly and informative and was quick to obtain answers from the landlord when I needed some informationPositiveProfessionalism
Agent replied · 22 October 2024
Hi, thank you so much for taking the time to provide our Harrogate team with a 5-star review. We are so happy to hear Chloe and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleAs property owner living overseas I found WH Brown excellent and sold my house within a week of going onto the market. Help was available from the start and any questions were answered when needed. Would recommend them to anyone who needs to sell.
5/5
Google@ Emma Has a beautiful Customer service
Agent replied · 17 April 2026
Thank you so much for the kind words, Emma! Providing exceptional customer service is our top priority. We're thrilled to hear that it did not go unnoticed. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMy partner and I have been searching for a rented property to move into from the south for a few months now and our experience with William H Brown and specifically Chloe has been incredible. Chloe was incredibly knowledgable about the property, understood our wants and needs and was able to help us throughout the process. I would definitely recommend William H Brown to anyone.PositiveResponsiveness, Professionalism
5/5
GoogleCustomer service was great
Agent replied · 23 December 2025
Thank you for the positive review! Our team strives to provide top-notch customer service and we are delighted that you had a great experience. Your satisfaction is our top priority, and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently sold our house through William H Brown and the whole team we’re so helpful from start to finish! Special mention to George who went above and beyond to help us with a very long and complicated process.
5/5
GoogleThank you to the fantastic team in Harrogate who helped me rent and eventually sell my apartment. They provided help and advice every step of the way and supported me through some difficult times. Special thanks to Chloe, Susie and Alex. I would not hesitate to recommend this great company.
5/5
GoogleA very friendly and polite team that went above and beyond to help us get our rental property all signed up for us. Kept us informed all the way through from start to finish.
Agent replied · 22 October 2024
Thank you Dave for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe was absolutely amazing! Extremely professional, courteous, and highly responsive. We had been searching for a home for weeks, and found a home literally the first day we worked with Chloe. I highly recommend anyone searching for an Estate Agent or a future home, work with Chloe. She was absolutely perfect. Thanks Chloe!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChloe, Susie and the team at William H Brown were amazing when my partner and I were moving house. They have been helpful, professional and really friendly all the way through the process, from viewing to moving in! I feel the process was smooth and as stress-free as it can be. Thank you both again!PositiveResponsiveness, Professionalism
5/5
GoogleVery friendly, knowledgeable and helpful. Great team.
Agent replied · 23 September 2025
Thank you for your kind words! It brings us joy to hear that our team was able to provide you with a friendly and knowledgeable experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleChloe & Susie were really helpful with my rented property from the moment I viewed it and made the whole process really easy for me which was great as it is my first time moving out on my own. Really grateful to them for all of their efforts and will definitely use William H Brown
5/5
GoogleWilliam H Brown did a fantastic job of letting my property for me. Chloe and Susie were really easy to deal with and handled everything smoothly. I would highly recommend them to anyone. Knowledgeable about the area and what is realistically achievable rather than promising you the earth and not delivering. Thank you!PositiveQuality, Professionalism
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Tell us what you need and we'll put you in touch. William H Brown Harrogate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
