William H Brown Harrogate reviews

★★★★★ 5/5

Google

William H Brown were an absolute delight to work with in the process of helping me find my New adventure and new home. Letting agent Will, checked in regularly with me and helped make the process of completing forms easy and moving easy. My every need was met and I was helped along every step of the way. They are an estate agents you can definitely rely on. Thanks for everything. Jamie

Jill · 17 February 2026

★★★★★ 1/5

Google

One star just for the friendly staff behind the desks. Otherwise a complete nightmare experience. Felt lied to from the start, having escaped from a rogue landlord, and was told that the house would be leagues better. White goods that are included in the contract are not even plumbed in and still haven't been despite months of calling and emailing. Broken windows are letting in the cold and wet from winter, causing extreme damp and mould. Our flat was let with a garden and a driveway which after the first few moths, were given over to a building company that has nothing to do with our rental whatsoever. My garden has been destroyed, my driveway has been turned into a rubble pile, so I have nowhere to park my car, my garden fence has been removed so anyone can just walk in, and have now had numerous break-ins and property stolen/damaged after the random builders that have taken it over. I have tried for months to get help from the landlord and agency but they have been beyond useless after 3 weeks of nothing going by and daily calls and emails, I had a lady say "Nobody has tried to talk to the landlord yet about these issues." If you have want a peaceful, stress free move or would like the peace of mind that your rights and well being are in good hands, or that any small fix that needs doing will be handled promptly, look anywhere else. William H Brown is beyond a disgrace. I'll happily update my review when any of these fixes have been done, so if you are reading this at a later time of the year after this has been posted, know nothing has been fixed yet.

Anastasia · 2 December 2025

★★★★★ 5/5

Google

Will and Emma went above and beyond in helping me to rent a lovely apartment. Can't recommend them enough!

Patrick · 17 February 2026

★★★★★ 5/5

Google

Deciding to use WHB on the recommendation of a friend we put our property in the capable hands of Emma and Elke. Because of their ability we found, for the first ever time, we had a tenant moving out on the Friday and a new one in on the Saturday. They arranged all the necessary checks to comply with latest regs.and so we thank them for their professionalism, kindness and courtesy in ensuring everything went so quickly and smoothly Thanks again Anne and Martin

Martin · 11 October 2025

★★★★★ 5/5

Google

Thank you to all the team at William H Brown. We cannot fault the service we have received from the moment that Clare came to value my late father's property for probate purposes up to completion of the sale yesterday. Clare, Freya, Lauren, Tom and Tom helped up at every stage with the utmost kindness and respect. Their expertise in valuation, presentation of our property, viewings and liaison between solicitors, purchaser and ourselves was excellent. Thank you once again for sensitively helping us through an emotional and sometimes stressful period of time.

Ange · 9 September 2025

★★★★★ 5/5

Google

We are very impressed with the professional/friendly approach we received from Claire Lowcocks, Freya Procter and Tom Hodgson. We have been given great communication, advice and support throughout the sale of our property, nothing is too much for them. They’re all very focussed , explained clearly , made us feel included in the journey. We have advised a couple of our contacts who are wanting to sell their properties to go through William H Browns because of lovely Claire, Freya and Tom. They’re all a great asset to William H Browns. The on going training they have received by the company shines through. Highly recommend and can’t praise up enough. Thank you to all. Mr and Mrs Abel

Linda · 24 August 2025

★★★★★ 1/5

Google

Terrible service, completely incapable of advocating for their renters. We moved into a property with certain white goods listed as included, these goods were not installed and still have yet to be, 6 months into the tenancy. Very poor communication, all correspondence turns into a game of Chinese whispers with their various offices that don't seem to communicate to one another. Avoid.

MrSirenstarr · 2 December 2025

★★★★★ 5/5

Google

Freya and the team have been brilliant so far through the process of selling our home. Many thanks

David · 24 August 2025

★★★★★ 5/5

Google

I had a great experience and customer care from Emma Blaker. She went over her job to make sure I was okay and happy with the property. I'm highly impressed with her services and definitely recommending her to others.

Abigail · 17 March 2026

★★★★★ 5/5

Google

We can't thank Phoebe and her team enough for help with our mortgage renewal. The whole process was made so easy for us, it's been stress free! We were kept well informed throughout the whole process and our new mortgage was switched over without a hiccup. I would highly recommend Phoebe.

Izzy · 11 October 2023

★★★★★ 5/5

Google

Well as first time buyers, we looked at almost every house we could on the market. We enquired about one of the houses under William H Brown. George showed us around one of the properties in an area we really wanted. Unfortunately we were beaten on the offer, however George kept all of our requirements in mind. Our seller was enquiring about their house sale, and it was in the area we had requested. George gave us a call for a viewing, and we jumped at the chance. We loved it, and it met all of our requirements. We put in an offer immediately, George leiased with ourself and the vendor throughout the whole process. George was there for everything we needed, and kept great communication with us throughout the whole process, via phone and email. And during George's days off, Alex was also very helpful. All in all, I would recommend William H Brown as an estate agents. Especially for first time buyers, with such a daunting process of unknown. We found we had so much help and support from the team. Thank you for securing us our new home.

Fredrecia · 23 October 2023

★★★★★ 5/5

Google

We have just bought our first home 🏡 with William H Brown and we can’t thank the staff more for all their help and support. A great team, friendly and supportive. We received all the information we needed via email and phone calls to ensure information was passed on correctly and quickly! Ella and Phoebe were always on hand for us to call, email or text and found a solution if they were unavailable. They answered ALL of our questions and made our step into the property world a smooth and exciting experience! We would recommend their services to others!🌟

Lauren · 11 October 2023

★★★★★ 5/5

Google

Tom had been fantastic during my house purchase. He’s gone out of his way to ensure it was handled smoothly. He kept me well informed at all stages. A credit to the branch

MrPac1975 · 17 February 2026

★★★★★ 5/5

Google

Wonderful service, Emma and Elke went above and beyond on finding our rental property. Professional and friendly. Thank you

Michelle · 9 February 2025

★★★★★ 5/5

Google

We have just sold our house through William H Brown never having sold one before the help we got through the whole process was nothing short of brilliant. Big shout our to Freya and Claire who without their help we don't think we could have got through it.Thank you.

Philip · 24 August 2025

★★★★★ 5/5

Google

Lettings The team in the letting department at the Harrogate branch are superb. They go over and above their role to ensure seamless customer service, are very professional and personable. Keep up the good work! Would highly recommend William H Brown Harrogate

Rachael · 11 October 2025

★★★★★ 5/5

Google

We couldn’t recommend WHBrown highly enough! Freya and the whole team have been absolutely fantastic from start to finish. From the moment our property went on the market, they were enthusiastic and proactive, arranging lots of viewings …

Amandine · 17 November 2025

★★★★★ 5/5

Google

I cannot praise all your team highly enough. Exceptional customer service, above and beyond all expectations. Thank you for everything you did to help me during the sale of my sister's house. Best wishes to you all from Jess T 😀 …

Jessica · 3 October 2025

★★★★★ 5/5

Google

Tom Hodgson at the Harrogate branch has been excellent in assisting me with my property search. A good future in sales management, no doubt. Joe Withers

Joe · 17 February 2026

★★★★★ 1/5

Google

Really disappointing service. Tried to book a valuation with a view to selling and found the communication, just to even book, was extremely frustrating. I would not have any confidence in them managing my property. Needless to say they have definitely lost my business.

Susan · 17 August 2025

★★★★★ 5/5

Google

Will and Emma have been really friendly and helpful with arranging everything :)

Bob · 11 May 2026

★★★★★ 5/5

Google

Although i did not end up moving in due to unforeseen circumstances, i can only speak to the highest regards in respect to Denise and the rest of the team who all helped me every step of the way. Buying/renting your first house/flat can be very daunting and stressful from what i have heard, but the ladies at William H Brown (Harrogate) made this entire experience right up until the end stress free for me. When it fell through they were very understanding and made sure to check everything was okay. Denise went above and beyond the job in hand and it is really appreciated. Thankyou very much for everything.

Freddie · 23 October 2022

★★★★★ 5/5

Google

From start to finish, the team at William H Brown in Harrogate have been incredible. They supported us in purchasing our first home and they offered us constant help and advice throughout the process. They were always at the end of the phone whenever we had any queries and went above and beyond their role. A special mention to Phoebe, Chloe and Laura who without them we perhaps wouldn’t now be in our new beautiful home. They strike the perfect balance of professional whilst also friendly and caring. We would certainly use them in the future time and time again.PositiveResponsiveness, Quality, Professionalism

Laura · 23 October 2022

★★★★★ 5/5

Google

I purchased one of William H Browns properties and the team really were excellent throughout. I wasn't sure about a flat at first but Alex sold the benefits to me of this particular place on my initial telephone enquiry so we viewed. After viewing this really was the best choice and property that we had viewed out of MANY across two counties. George was professional, dealt with enquiries promptly, communicated with the vendor and all around helpful right throughout viewing through to completion. It was great to purchase from you. Neil & Sam.

Neil · 23 October 2022