Linley and Simpson Harrogate reviews

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid!

Avoid Avoid Avoid!Enquired about a few properties to rent over a few months to view etc...they got in touch about only 1 and were so rude and unprofessional I was shocked! They then messed us around with viewings etc and demanded deposits before even seeing the property and would not confirm in writing that we would get this back if the property was not for us!We thought about giving them another chance and enquired about others...nothing.....no response/contact whatsoever.Waste of space/time...Honestly, avoid them at all costs...

Chats · 17 January 2021

★★★★★ 1/5

Trustpilot

Linley and Simpson (Beverley)

(Linley and Simpson Beverley branch) I rented the property 2 years ago and received it in a bad state but at a discounted rate for the size and location of the property due to the state of the extremely poor filthy condition. This included dog urine stains on the carpets, a filthy greasy kitchen which needed professionally deep cleaning, and half painted walls to name just a few. Since moving in I have raised a number of issues with the agent including a shower that was defective, but every time I raised an issue I just got fobbed off. I’ve recently ended my tenancy with Linley and Simpson and left the property in a much better cleaner state then when I received it. I’ve just received an email from the letting agency informing me that a number of issues need rectifying at my expense! Issues that don’t exist all to keep all or part of my deposit! The property has been fully decorated and updated during my tenancy by myself and at my own expense including a full professional deep clean and having the carpets professionally cleaned.The customer service of the staff at the Beverley branch (not all of them) but more than one is extremely unprofessional! Before signing for your tenancy they seem welcoming and make you feel at ease, but as soon as you sign for the property they really aren’t interested in any issue or concern you may have! I wouldn’t recommend Linley and Simpson to my worst enemy and after reading many reviews it looks as though this is standard practice for this fraudulent company! I wish I’d have done my research before hand and found a more reputable professional letting agency.

Sam · 14 January 2021

★★★★★ 5/5

Trustpilot

Great service and support …

Great service from Andy whose found our last 2 properties for us, 19 years after finding our first city home he’s still there for us.Appreciate your continued support Andy and also the team who now let a property for us too.

Dave · 4 September 2024

★★★★★ 1/5

Trustpilot

Leeds Lindley and Simpson - they used to be good - now not even mediocre!

Leeds Lindley and Simpson - very disappointing service. I have a flat with them with a tenancy ending they said that they would remarket - when I checked it had not been on the website! Not surprising that no one had expressed an interest in renting it! I was also told the wrong date the tenant was to move out. They informed my of the need for a new water cylinder and when I asked them details they ignored my emails. They used to be a good agent - now they are incompetent and don't care. Consider another agent if you want even mediocre service!

Gerard · 31 December 2020

★★★★★ 5/5

Google

Very good communication throughout the selling process Amy, Ollie and Carrie were completely helpful and professional. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 24 August 2022

★★★★★ 5/5

Trustpilot

I had a brilliant experience with Mark…

I had a brilliant experience with Mark showing me around a potential flat. He was so helpful and informative throughout the whole process despite not going through with this flat. I would definitely recommend and trust Linley and Simpson again. Thank you.

Arshia · 16 August 2024

★★★★★ 2/5

Trustpilot

Disappointed

I am very disappointed with the recent service of Linley and Simpson in Leeds. We have been renting from them for about a year now, and while they have been relatively responsive, it has gotten a lot worse lately. We have a furnace in our house that is 40 years old. I have lived in houses I owned before, so I know that such an old furnace can fail anytime - and of course it just did. I have been asking for them to ask the landlord to replace it, but nothing. The furnace is now broken, and I have been living in cold house for 3 days now, waiting for someone to come and change a spare part on a furnace that is literally kept together by tape. As most letting agencies, these people do not have the best interest of their renters at heart. Avoid if you can.

MBP · 22 December 2020

★★★★★ 5/5

Trustpilot

Landlord letting services

As a landlord, I’ve had the pleasure of Linley and Simpson for many years now. They manage part of my portfolio in Huddersfield from their Holmfirth office. From day one of take over to now, I’ve had zero cause for concern and only the highest level of customer service. Of note is the professionalism of Tyla Lyman, my Property Manager. Tyla managed a difficult situation a tenant left me in some time ago and continues to do so to this day. Long may I have Tyla on my side!

David · 16 December 2020

★★★★★ 1/5

Trustpilot

I have rented from this estate agents…

I have rented from this estate agents for a year, and found the whole experience very unsatisfying!Not only living next door to neighbours from hell, our estate agents did absolutely nothing to help.The house we moved into was very run down with gruby dirt marks everywhere.Though we agreed to rent the property in this condition, We were informed at the end of our tenancy that we would not get our full deposit back due to all this. However we left the propert in a far better cleaned condition than when we moved in.Long story short, they are very unfriendly and not at all helpful, and keep most, if not all your bond, be warned!!!This is especially coming from decent honest tenants whom have renting from them (1 star rating is still to good) I'll never rent from linley and Simpsons again!!

Customer · 16 December 2020

★★★★★ 5/5

Trustpilot

Exceptional service from Bradley

I viewed some properties around Leeds with Bradley Bolton and he was extremely friendly, knowledgable and attentive. I felt like he really invested his time and has been a massive help in both finding and securing a property. Fantastic communication throughout the process and would highly recommend him, thank you!

Daisy · 18 March 2024

★★★★★ 5/5

Trustpilot

JJSERVICES

Been doing work for these for a fair few years now and always been impressed with their staff and management. Great little group, mainly deal with Rebecca & Stacey and can't fault them. Very professional and any questions or help I ask of them both is dealt with very efficiently ☺️

Jamie · 22 February 2024

★★★★★ 5/5

Trustpilot

Lisa has…

Lisa at the Huddersfield branch has made the whole process easy and stress free, great help and thank you for making it as stress free as possible, I can't wait to move in my new home.

Luke · 15 November 2024

★★★★★ 5/5

Trustpilot

Customer calls are dealt with promptly

Customer calls are dealt with promptly. Everything is documented and the staff are detail-oriented

Amiri · 22 May 2023

★★★★★ 5/5

Trustpilot

I am a landlord and Linley & Simpson…

I am a landlord and Linley & Simpson are my local agents. Rachel Urry normally deals with me and I have found she is very good at keeping me informed and dealing with any requests from the tenants. She and Linley's make my life easier

Susancrane · 18 June 2024

★★★★★ 5/5

Google

A thoroughly professional team operating at their Ripon and Harrogate offices who respond buy phone and E Mail. As landlords we have received superb responses when viewings are taking place and prompt feedback by E Mail there after. The office personnel deal quickly and thoroughly with queries and especially complaints from difficult tenants! A special thank you to Ian Knibbs for sorting out a specific problem for us.

Christine · 16 June 2019

★★★★★ 5/5

Trustpilot

Excellent service delivery

The whole experience was great from initial house viewing to application process everything was perfected ,thanks to the wonderful support of agent Lea Brear who was there for support through the whole processI would definitely recommend my pals to do business with them

Tawonga · 22 July 2024

★★★★★ 1/5

Trustpilot

Not happy at all

I never got keys on time. I had to wait 2 days than the agreed move in date. Also, they didn't check whether house was cleaned or not even though they confirmed in email we will get it clean, it was filthy we sent them email and complained about it but we had to suffer even though it was not our fault.

Mrs · 17 May 2023

★★★★★ 5/5

Trustpilot

Amazing Jack!

I have recently been dealing with a guy called Jack. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving house is so stressful and Jack really has taken that stress away. He’s very quick to respond to my emails and calls. By far the best estate agent I have ever dealt with and I really couldn’t recommend him enough. Thank you so much for sorting our new house out so quickly and really helping me overcome a few obstacles! Your an asset to the company Jack 😀

Helen · 6 November 2020

★★★★★ 5/5

Trustpilot

I do appreciate with the works both…

I do appreciate with the works both from Jack and Tom, they are very friendly guys for helping me organise rent with prompt responses. They are considerate to my situation and finally succeed for helping me to obtain the approve from the landlord. However, due to my personal reasons, I will not be able to manage the rent. But I really thank the help from your company and will absolutely consider future help from you. Hope you will have more flat in this area available in the future.

Candice · 2 November 2020

★★★★★ 1/5

Trustpilot

Avoid it you can!

Bingley branch West Yorkshire They hardly ever answer the phone, they will only ever return your calls if you've chased them at least three times.I have been trying to get hold of them to release the deposit to TDS so they can resolve the dispute but despite several attempts of contact and messages, they've failed to get back to me!

P · 11 July 2023

★★★★★ 5/5

Trustpilot

Linley and simpson have been superb

Linley and simpson have been superb , they booked me in for my viewing and I met a fantastic guy called Mark , he was empathetic in my needs and I was very impressed with his knowledge and kindness ,5 star rating all round thanks to Linley and Simpson

Anja · 26 March 2024

★★★★★ 2/5

Trustpilot

not suitable for me based on experience

Deteriorating experience for me over the last few years, keep going through the same thing for routine work with a different person, very disconnected uncoordinated company. When it comes to something that actually needs managing I end up managing it even though I pay them to do it.

James · 14 April 2024

★★★★★ 1/5

Trustpilot

Shockingly trained staff.

Personally, based on my son's experience (I had to deal with the issues as they came up as he was at screaming point and they were not listening to his concerns), I wouldn't even leave one star (and by the way, has anyone noticed how poor reviews are reacted to by the company with a set 'can you tell us more' response, even though the complaints have given details?) It is difficult to know where to start, however, here goes: my son was assured by agent that the rent included bills (the tenancy agreement was vague - watch out for this, the wording was 'where the rent covers the bills...' Please do not take the company's word for it, get this in writing) however, when landlord refused to pay bills and son was threatened with court action for his own and the previous tenant's bills ( the landlord hadn't paid his either!) Linley and Simpson said there was nothing they could do (I had to involve a solicitor); The flat above had very noisy tenants, again, Linley and Simpson said they could do nothing; second flat in his second year: mouldy bathroom sealant, a 'backing up toilet' (both reported by other students sharing the building) but my son had his deposit reduced due to this; numerous accounting errors by the accounts department, who would refund an 'overpayment' then demand it back saying it was an error; in the final year the tenancy ran from September to September and my son paid every penny for that year, but the agents insisted that he still owed them money from the previous year (impossible to go back into without a huge amount of re-calculating given the amount of accounting mistakes that the company had made in that year, but was understood to have been sorted out by the end of that year, so should not have affected the following year). My son left the accommodation and received his reduced deposit well over a month after leaving. I have never come across such incompetence and can only put it down to a lack of training as the staff seemed to be young and inexperienced when communicated with. Unfortunately, this company seems to have a monopoly on student accommodation. I would warn anyone moving into Wakefield Linley & Simpson let property to be vigilant and avoid if possible. They do not work for the students, only for profit (and the landlords). A constant headache for three years. This is, of course, only my opinion based upon what I experienced n communicating with them, during the time all this happened to my son. Others may not have been so unfortunate.

Gands · 9 October 2020

★★★★★ 5/5

Trustpilot

Had such a great experience with…

Had such a great experience with Linleys ! Both Declan and Amina are great at their role ! Both super friendly super patient and updated me on every step all the way ! Would absolutely recommend using, ask for Amina or Declan you’ll be looked after !

Scott · 1 May 2024