Trusted Agent profile · Harrogate
★★★★★
2,744 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,744 reviews on two platforms, including 221 Google reviews rated 4.5. See how it compares with other estate agents in Harrogate.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotWorthy of Positive Feedback
I rent out my property through Linley & Simpson, and have most recently been dealing with Tom Wilcox (Senior Lettings Negotiator) in relation to my new tenants. Tom has been most helpful in facilitating requests and ensuring that communication between myself and my tenants has been effective. Tom is supportive, responsive and reliable. Worthy of positive feedback.
1/5
TrustpilotThe worst estate agent that you can…
The worst estate agent that you can imagine and doesn’t worth any stars:I have viewed a house for rent and I declared everything about my family situation being full time carer for my disabled child and I have adverse credit issue and for this reason I have offered to pay 6 months in advance plus the deposit which total £10.015 but I have been told that the landlord wanted a guarantor instead in order to fill the gap of “adverse credit issue”. As everyone knows and I don’t need to be an expert in law; the guarantor is legally responsible for paying the rent or any other issues in the house if the tenant fails to make payment or caused any damages to the house. So in this case a guarantor is an insurance for paying the rent and acting as a legally responsible tenant . So I have provided a guarantor and Linley&Simpson asked me to pay the holding deposit fees (£322) so I can secure the house knowing I have provided everything in regards to adverse credit and family situation and that’s why they asked for guarantor to fill the gap of adverse credit knowing everything will be fine as you can imagine. I have declared about my adverse credit history on the estate agent form that they asked me to fill out. Also I have been asked to fill same form of questions on goodlord form which is AI generated form and had some issues with it as it seems keeps missing the information and keeps sending me emails to fill out things that already filled and asked me to upload documents never heard or know what these documents like “Proof of satisfied adverse credit required”. So I put down I have provided a guarantor and this should be irrelevant. So I phoned the estate agent and told them about this issue and they said not to worry and you can fill whatever you can . I have organised a removal company as there’s only about 3 weeks left to move into the property and started the removal process but I had the shock of my life when I received a phone call from the estate agent telling me that credit check failed and the landlord withdrew the tenancy and on top of that withheld the holding deposit fees (£322) because of failed credit reference. I understand and I know that I have adverse credit history and that’s why I answered yes on the form and that’s why the landlord asked for a guarantor and declined 6 months plus deposit in advance otherwise why would you ask someone to have a guarantor if they have perfect credit history and on a very high income ?! It’s obvious that you only ask for guarantor if you concern about someone not paying loan or rent… etc So if you asked me to provide you with a guarantor for my adverse credit history whatever comes under this term “adverse credit history” and knowing that this guarantor is legally responsible for paying my rent and other issues with renting the property then why in the end withdraw the tenancy and withheld the deposit?! I found it as you may find it very illegal and immoral practice from the estate agent and private landlords to do so and even if someone fails credit check the landlord or estate agent must return the holding deposit according to information about holding deposit fees found on Shelter website. This money (£322) that the estate agent/landlord withheld ( stolen from my family) belongs to someone with a special needs I.e it is a money for a child with disability and this money can do a lot for this disabled child at times where cost of living and everything is rocketing. Just imagine how illegal, immoral and greedy this estate agent and private landlord. The estate agent refused to solve this issue and therefore will take it further and seek legal advice if they still refused to solve this issue. I believe if I provided the estate agent with a guarantor who is legally responsible for paying my rent then I have filed the adverse credit gap. I have 8 years of previous private rent through different estate agents and never failed to pay rent as always paid the rent on time but it seems this is not enough for this estate agent/landlord to take in consideration that 8 years of perfect reference in terms of paying rent on time and no issues of property would give me great credit for that. For this reason I believe there’s a discrimination against me and family here based on disability and other backgrounds. Also there’s a blatant exploitation for my vulnerability as I am full time carer for my disabled son and the estate agent/landlord think I am not able to take this matter further legally because normally people like me are not well enough financially to pay the cost of lawyers and court. This is how these private companies always prey on people’s vulnerability . So everyone in my situation should be aware of these bad practices of such private estate agents and landlords and don’t let them get away with such illegal and immoral practices.
5/5
TrustpilotExcellent management company
Linley & Simpson have managed my property for a couple of years now and have always been great with communicating promptly and clearly, handling any issues and keeping the tenants informed. The accounts department are also easy to contact and very helpful.
Thank you for your fantastic review! We’re thrilled to hear that we have provided you with great communication and support over the years. It's wonderful to know that both our team and the accounts department have been helpful and responsive to your needs. We appreciate your trust in us, and if you need anything else, don’t hesitate to reach out!
1/5
TrustpilotRubbish
As a landlord I had two years of full management with these guys. Every six months I asked for an inspection report, I didn’t receive any. Therefore when I moved back into the property, there was cat damage everywhere. Also found packets of cannabis and evidence of smoking, hence yellow walls (was white paint.) The tenant declared she was a non smoker. Recently found out the this letting agent has not informed the energy supplier of change of occupancy.I will not use Lindley & Simpson again ever!
5/5
TrustpilotMaking moving house a little easier
I recently used the services of this estates agent for my property sale/purchase. I found them friendly, efficient and helpful, particularly Emily who was always pleasant, dealt my queries quickly and kept me up to date. I was highly satisfied and would recommend them.
5/5
TrustpilotThe person named Lea Brear who was the…
The person named Lea Brear who was the senior referencing executive from Linley & Simpson was very helpful. She had patience to explain and correct what ever was not right and explained everything crystal clear. She was a very positive person and really helpful.
I sincerely thank you for your valuable feedback, Ugyen! I am delighted to know that our customer service met your expectations. Enjoy your new home!
5/5
TrustpilotReally happy with the seamless process…
Really happy with the seamless process through out. The speed especially. I was kindly offered to do the final checkout together with Matt Kendrick, he was extremely helpful, open and helped get the fair amount back on our deposit. Thanks L&S, hopefully can rent through you guys again. Cheers!
Thank you for your review Floris, great to hear you’ve been happy with our service and the quick return of your deposit. Hopefully you’ll rent through us again in the future!
5/5
TrustpilotQuick and helpful
I spoke with Brad G who was really helpful advising on different properties and accommodating a viewing with a variety of different apartments to meet my requirements. He answered all my questions and advised on pricing and availability. He was welcoming to speak to.
Thank you very much for your review, I am glad to hear you found our discussion helpful.
5/5
TrustpilotKate Ward of Linley and Simpson…
Kate Ward of Linley and Simpson assisted me well with my needs and made it easier for me to move in to my new home. She’s also responsive to queries. So if you need to find a new home Linley & Simpson will help you well. Thanks again Kate!
Thank you for your kind words, I hope you settle in well in to your new home.- Kate
5/5
TrustpilotGreat Customer Support
Linley and Simpson Sheffield have done a marvellous job looking after a couple of rental properties for me over the years. I'm in the process of selling one and Megan & Kelly in particular have provided great support throughout the process and by answering all my queries without delay.
Lovely review Andrew, we are happy to help in anyway we can!
5/5
TrustpilotAbsolutely great customer service from Ed
Absolutely great customer service from Ed! Made the process of renting my flat out so easy and can’t believe how quick he managed to find a tenant for me. Answered all of my questions no matter how stupid they were promptly! Highly recommend using Linley and Simpson if you are renting or selling.
Hi Lewis, Thanks for taking the time to give your feedback, Ed and the team greatly appreciate it and are delighted to hear you’re happy with the service, and that the right tenant was found so quickly for you. If there’s anything more we can do for you please don’t hesitate to reach out.
5/5
TrustpilotIt was a good communication between…
It was a good communication between myself and the landlord through the agency. Even though I have not met or ever spoken to the landlord directly, I am excited to move into the property because of the open communication with the agency.
Thank you for sharing your experience! I'm glad to hear that the communication between you, the landlord, and our agency has been smooth and effective. It's great to know that this has contributed to your excitement about moving into the property.
5/5
TrustpilotTeam at Linley & Simpson were able to…
Team at Linley & Simpson were able to get my apartment let out really quickly and took care of everything. They were able to find a good quality tenant and were responsive when there were questions or maintenance issues.
Thank you for your feedback! We’re delighted to hear that our team at Linley & Simpson was able to quickly let out your apartment and provide you with excellent service throughout the process. Finding a quality tenant and being responsive to your needs is our priority, and it’s great to know we met your expectations. If you need any further assistance in the future, please feel free to reach out!
5/5
TrustpilotOur first home!
We have been house hunting for a while now, but Olivia Sterlacchini really helped us find the one. She was a great communicator and kept us in the loop with everything. We can't wait to move into our new home. Thank you!
Thank you so much for your lovely review, it was a pleasure helping you both out! Please let me know if you need anything else!
5/5
TrustpilotVery helpful team at the Ilkley office
Very helpful team at the Ilkley office. Ben, Lizzie and Scott worked very hard on my behalf from viewings, facilitating the contract process and in particular the tireless efforts of Scott Knight to resolve issues in the early days of moving in. Friendly and courteous, always a pleasure to deal with the team.
Thank you Tim for the Feedback, we are glad you have enjoyed the time spent with the team!
1/5
TrustpilotAVOID AVOID! Linley&Simpson HOLMFIRTH
AVOID AVOID!! Linley and Simpson (HOLMFIRTH Branch)I’m not even sure where to begin with this agency. From the outset there was incompetence, rudeness, and unprofessionalism - and this was followed by so many lies and outright discrimination at ever turn. Particularly from Claire Ball and Simon Lewis. Their lies were only uncovered when we discovered who the landlords were and spoke to them directly. To say I was shocked was an understatement.This was finalised by discrimination and more lies form the agent, who by this point were clearly not happy their lies had been uncovered and proceeded to then cover up their lies with yet more lies. If you are a prospective landlord or a potential renter. Please please protect your interests and avoid this agency at all costs, especially the Holmfirth branch in West Yorkshire. A complaint regarding this will be forthcoming to the TPO - agents cannot be allowed to continue practicing like this.I am more than happy to discuss what has happened further with a manager etc
Good Morning, I am sorry to hear you have not had a good experience with Linley and Simpson . If you would like us to look into this matter I would suggest raising this first with David Sanderson who is the branch manager and if you remain unhappy with his response then to send to our Customer Service Manager as per our process.DavidS@linleyandsimpson.co.ukhttps://www.linleyandsimpson.co.uk/assets/downloads/Customer-Complaints-Procedure.pdf?v=9Customer Service Manager
1/5
TrustpilotSlow resolution of maintenance issues and poor customer care
We had to wait over six months for repair to our air extraction unit. We had to open our balcony doors in winter in order to allow the steam to escape, which was far from ideal.After a broken pipe inundated our flat with waste water, we are still awaiting repairs weeks later and have access to only one bathroom of the two we pay for. Updates from the maintenance team are never forthcoming without time consuming chasing.
5/5
TrustpilotGreat Team
Team at Linley & Simpson were helpful throughout the entire process. Very transparent and kept in contact regularly - especially important giving I was travelling to Leeds to view the properties. Spencer Williamson, who showed me the different properties I viewed, was particularly good being both friendly and informative during my viewings.
Thanks for the very positive feedback and I’m glad that with you coming from an impossible market to an improbable market…we managed to find something suitable for the move.Good luck with the new job and the move!
5/5
GoogleMark Clayton was incredibly helpful to me today , it was a good experience
Hello Rejoice , How nice to meet you. I so hope you are successful with your application for the property that you viewed. Good luck Kind regards Mark
5/5
GoogleI recently viewed a property with Mark Clayton and Olivia and I couldn't be more impressed. They showed me the property and explained all the details regarding the property with exceptional professionalism, and also had extensive market knowledge. They also answered all the questions I had regarding the property and explained the further process very clearly. Thank you for your outstanding service!
Hello Devraj On behalf of myself and Olivia it was a real pleasure to meet you yesterday. We hope you liked the property enough to submit an application. Thanks for your kind review and all the very best for the future Kind regards Mark and Olivia
5/5
TrustpilotAmazing experience
Sofiya showed me and my boyfriend around a flat yesterday and it was such a lovely experience. The flat was amazing but was perfectly explained and all questions were answered very well. Made us feel so comfortable and really enhanced our experience with linley and simpson. Thank you!
Thank you for your review, Aine. It was lovely to meet you both! We’re always happy to help with any queries and we look forward to helping you start this new chapter in a new home. All the best- Sophia
5/5
TrustpilotI thank Seb from.sheffield branch for…
I thank Seb from.sheffield branch for helping us to move...he was so friendly and a nice guy...
Thank you for your lovely review, Seb will really appreciate your kind words!
5/5
TrustpilotFriendly Ella Burnham
Ella Burnham has a very friendly attitude and made me feel completely at ease during the whole process. (It feels like I've known her for ages).I would not hesitate to recommend her to anyone I know who might be renting in the area. Matthew Jarvis
Thank you so much for your feedback Matthew! I am so pleased that you are settling in well!, Ella
5/5
TrustpilotThanks Kieran!
Recently completed on my first home, Kieran really helped keep the process moving through reliable communication and advice. Also as a first time buyer he made me feel at ease and minimised any stress where he could. Would recommend!
Thank you for your lovely review Beau. All the best in your new home! Team Headingley.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrogate.
