Linley and Simpson Harrogate reviews

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the second time I have sold a property through Linley & Simpson, and like the first time, it was an excellent experience from start to finish. In particular, Tom Helsby and Cal Simpson were fantastic and a pleasure to deal with. I will continue to work with Linley & Simpson for any future property sales!

Ben · 22 May 2024

★★★★★ 5/5

Trustpilot

Staff excellence

Linley and Simpson is a good organisation because of their staff. Maja G has recently overseen a refresh of a property for me and has a really good eye for detail and high standards. She is a really good communicator, always prompt to respond to queries and is a really nice person to deal with and has good ideas.

Julie · 13 April 2024

★★★★★ 1/5

Trustpilot

Keep away from this agency

Keep away from this agency. Since reporting the boiler issue on September 27, 2024, I have faced nothing but delays and unhelpful responses. Despite multiple follow-ups, the letting agency has shown a lack of urgency, treating my situation with indifference. I was informed that I was on a waiting list for repairs, yet no clear timeline was provided. I have been told to contact the contacting technician by ourselves by the person who in-charge our case in city branch. After contacting IPS directly, I managed to get a technician who reset the boiler, only for it to fail again within hours. Subsequent appointments were either rescheduled or resulted in further complications, including a pump replacement that did not resolve the issue. All the above I did my own, L&S Leeds City Branch didn't involve any. On October 10, I again reached out to the letting agency, and despite their assurances, I received the same unhelpful response as before. Even after classifying the situation as an emergency, the agency continued to ignore my requests, and no any compensation due to the caused. I have sent a couple email to the property manager have gone unanswered, and I have had to escalate my concerns by contacting the area branch manager and even the CEO of L&S but no respond or acknowledgement yet. It is not possible to early terminate the contract and get back your upfront even though they can not provide a warm and comfort home for you. The tenancy agreement only protect the Landlord and agency to earn you money. It is unacceptable to experience such poor service and communication during an urgent issue like this. I would strongly advise potential tenants to consider other letting agencies that protect your tenant welfare and timely response. Go for it if you want to waste your time and money. Enjoy you lovely winter without a boiler.

Unlucky · 23 October 2024

★★★★★ 1/5

Trustpilot

AWFUL CUSTOMER SERVICE

AWFUL CUSTOMER SERVICEMoved to Leeds and contacted this company more than 12 times about 5-6 properties either by calling them directly or emails through Zoopla or right move.Told them I'd be interested in a certain property and would like to view said property, be told I'd get to view it first and then a few days later, they update to say let agreed.Absolutely zero communication, awful customer service. HORRENDOUS behavior.

Aidan · 31 July 2023

★★★★★ 5/5

Trustpilot

Aiden was helpful

Aiden was helpful. He was polite and Gabe enough information than expected.

Namgye · 22 March 2024

★★★★★ 5/5

Google

We would like to thank Katie for the professional service that she gave us whilst we were looking for a rental apartment in Harrogate. As we walked in we were greeted with a welcoming smile from Katie, within a few hours of taking our details we had appointments for the next day. Katie set us up with a meeting with Mark who drove us to view our four choices. He is not only a nice guy but also well informed about Harrogate. We were a special case and Katie was kind and made us feel very comfortable. Thank you again

Lisa · 16 June 2018

★★★★★ 1/5

Trustpilot

Typical estate agent: dishonest and full of it

I'm not sure who's writing these positive reviews and how genuine they are, although as a prospective tenant I can say hand on heart, Linley and Simpson were a total waste of time.I was clear from the beginning about what I was looking for, and a member of their team showed me properties. They were dishonest about the minimum contract period, pressured me into putting down a deposit and after I uncovered their dishonesty I had to abandon the whole thing.I wouldn't recommend them. Market your own property and save yourself the hassle.

Hammad · 21 October 2024

★★★★★ 5/5

Trustpilot

Great knowledge of property

Grace was excellent, answered all questions and was knowledgeable about the property.

Chelsey · 21 March 2024

★★★★★ 5/5

Trustpilot

Very helpful with a heating issue

I suddenly had an issue with my heating where it wouldn’t work at all and so I reported it to Linley and Simpson through their ‘report an issue’ website and it was sorted within 3 days. A lovely lady called Rebecca at the Beverley branch made sure I knew what was going on and was very helpful throughout the whole ordeal.

Kalila · 29 February 2024

★★★★★ 5/5

Trustpilot

Renting a flat

Everyone at the office is welcoming and very helpful. From viewing the property to signing the agreement, all information has been useful and sent in a professional manner, without being too much hassle. Hayley in the team who manages my property, is prompt at replying to emails and is very supportive if I have any concerns.

Kayley · 6 June 2024

★★★★★ 5/5

Trustpilot

Jodie was very helpful

Customer · 15 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service!

I had an excellent service from both Declan & Luke. They have both communicated in a professional and quick manner and supported me throughout the process of reserving one of the apartments. It took only a few days from the actual viewing to the start of application - very happy with how quick everything has been!

Tadas · 5 June 2024

★★★★★ 5/5

Trustpilot

Zak was great

Zak was lovely and very welcoming!

Carmen · 9 July 2024

★★★★★ 5/5

Trustpilot

I got the best recognition I wanted.

I got the best recognition I wanted and Zak has been so helpful.

Adegoke · 23 February 2024

★★★★★ 5/5

Trustpilot

Staff are vert helpful and efficient at Linley and Simpson.

The staff at Linley and Simpson are very efficient and keep you updated. They have made the process quick and simple, which is exactly how it should be!If they couldn't answer a query, they would find out and get back to you very very quickly, which seems to be a challenge for many estate agents!Great staff and great service - Thank you!

Paul · 2 February 2024

★★★★★ 5/5

Trustpilot

Absolutely first class service in every…

Absolutely first class service in every way! From initial enquiry, searching the right property and completing - staff were really helpful, and would highly recommend this agent. Special mention for Susan, Betsy and Lisa - thank you for turning things around so quickly!!I can't thank you enough.RegardsShaun

Shaun · 1 November 2024

★★★★★ 5/5

Trustpilot

Friendly, helpful and accommodating team

The whole team at Linley & Simpson were really helpful and accommodating when we were buying our house. They moved things around so that we could have a second viewing which coincided with relatives visiting. They answered all of our questions and they were more than happy to help when I went for a third viewing to measure things up to prepare for moving in. Would highly recommend Linley & Simpson Harrogate.

Emily · 22 May 2023

★★★★★ 4/5

Trustpilot

Aiden was great and was very…

Aiden was great and was very approachable and all the queries are cleared.

Jai · 19 February 2024

★★★★★ 5/5

Trustpilot

Heat at Home Ltd are one of Linley &…

Heat at Home Ltd are one of Linley & Simpson's Plumbing & Heating subcontractors. We have been working along side Will Stipetic for a number of years now. He's fantastic at dealing with all issues in an efficient and timely manner. He's a great communicator. Thanks for all your help over the years

Will · 22 July 2024

★★★★★ 5/5

Google

Mark was fantastic as were linley and simpson a.they showed me 2 properties and we liked both of them ! Grat service Mark

Shamee · 15 June 2023

★★★★★ 5/5

Google

Lindley and Simpson Harrogate Office was very helpful and polite . Mark has been extremely helpful with suggestions and ideas. Highly recommended .

Victor · 15 June 2023

★★★★★ 5/5

Trustpilot

Maddie @ Linley & Simpson

Maddie booked our property viewing and met us at the property for our appointment where she was really friendly and answered any questions we had.She has been really helpful and efficient with dealing with everything prior to our move. Always a positive experience with Linley & Simpson.

Laura · 24 October 2024

★★★★★ 5/5

Trustpilot

Corey was great

Corey was great, helped us move out!

Jack · 11 June 2024

★★★★★ 5/5

Trustpilot

Very impressive company and Mark was…

Very impressive company and Mark was extremely professional

TIFFANY · 23 May 2024