Linley and Simpson Harrogate reviews

★★★★★ 5/5

Trustpilot

Amina / Spencer - Genuinely lovely people!

Absolutely superb service by both Amina and Spencer! Within 30 seconds of walking into their offices, I was made to feel at ease, Amina answered all my queries perfectly, and even managed to squeeze me into 3 viewings that same morning. Fell in love with an amazing apartment which I've decided to go ahead with. Went back and dealt with Spencer with regards to application forms etc, and again made me feel like a truly valued client. Both Amina and Spencer are genuinely lovely, and I'm super glad I've met them both. Definitely my kinda people I like to deal with. Thank you both once again!

Adnan · 15 May 2024

★★★★★ 5/5

Trustpilot

Excellent experience

I was in leeds in the process of viewing flats with other estate agents which were letting me down. I happened to call Linley and Simpson and Bradley answered and was incredible helpful and friendly. Within 1 hour I was viewing new flats and found the flat that I eventually moved in to. Bradley was full of information for each flat, and took extra time to make sure I viewed all available options. He is a credit to the company and really gave the best possible first impressions.

Lewis · 15 May 2024

★★★★★ 5/5

Trustpilot

Lisa

Lisa was extremely helpful, polite and professional from the start of the viewing, She answered every question we had thoroughly, she made me and my partner feel very welcome at the viewing. Since the viewing, Lisa has always been very fast with her responses regarding our application. We both could not thank Lisa enough for how helpful she has been during this process, Lisa is a credit to the company. We both look forward to moving into the property at the end of this month!

Ben · 14 May 2024

★★★★★ 5/5

Trustpilot

Smooth experience for my first flat

I dealt with Spencer Williamson who was the reason I had my first flat literally a few days after walking into Linley & Simpson. He took the initiative to sit down with me even though it was the end of the day and people were beginning to leave for the day. He ensured he understood what I was looking for, when I wanted to move and the area most desirable to be. He then set up a viewing for the next day for a flat that was perfect for me. Since then, he's worked diligently to ensure everything about the process has been smooth and seamless. This has been such a welcomed surprise as I tried to deal with another estate agent for a flat in the same area who was less than helpful. I would recommend anyone to Linley & Simpson to anyone, and especially Spencer.

Kashif · 14 May 2024

★★★★★ 5/5

Trustpilot

Lisa was very polite and professional…

Lisa was very polite and professional when we first met at the property. Lisa gave us all the information that was needed during the visit. Lisa called us the next working day to let us know they would like to go ahead with our application. Since, Lisa has been very fast with her responses via email and telephone regarding any questions we had about the application process and the property. I would like to thank Lisa for all her support during the initial viewing stage to the end of our reference checks being completed. My partner and I cannot wait to move into the property at the end of the month! :)

Casey · 14 May 2024

★★★★★ 5/5

Trustpilot

relocating

My partner and I are relocating due to work and we’re a little nervous about the moving situation. A lot of the properties we liked were with a linley and simpson and they promptly got us viewings for properties that matched our wants and needs. Amina was amazing !!! she showed up round the flats but also the city , the walk from property to property was great and gave us some great recommendations for places to eat and visit ! Amina answered all my questions and was overall great !!! (even popped into the italian she suggested after our viewings and it was great ). we showed interest in a flat and the process to register our interest and ge the ball rolling has been so quick. Amazing !!!

Mia · 14 May 2024

★★★★★ 5/5

Trustpilot

Very friendly and efficient staff. Good quality rental property

Very friendly and efficient staff. A really helpful and friendly viewing with Mia. The letting application was online, and I was continously kept informed of the outcome.I rented a very good quality property in Huddersfield for just over 1 year, from Lineley and Simpson.I had the odd occasion for a plumber when the heating system stopped working, and a mildly leaking tap. Tyla was the person I dealt with throughout most of my tenancy agreement. And she was really helpful.They have a very good online reporting system, and prioritised my request. Heating system was fixed on the same day. The leaking tap was done fairly quickly.At the end of the tenancy, Tyla did the exit checks, was fast, fair, and the deposit was returned quickly. Minus a cleaning fee which was totally reasonable, and agreed upon. I only left the property due to personal circumstances. A very good lettings agent, and special mention to Tyla.

Adam · 9 May 2024

★★★★★ 5/5

Trustpilot

Ebony

Ebony is one of the most professional and helpful people we have ever had the pleasure of working with us. she has goen out of her way to help - even offering to meet us at the property in her own time !! she has helped us sort out difficulties we have experienced at our property, all with the best of good humour and friendship. Ebony is a huge asset to Linley and simpson

Patricia · 22 August 2024

★★★★★ 5/5

Trustpilot

Tony Taylor was fantastic throughout

Tony Taylor was fantastic throughout, firstly viewing the property before and after existing tenants moved out and giving me a detailed report on the condition and advice on works required before remarketing. Constant advice throughout considerable upgrades on the property and very quick to market the second it was complete which in turn lead to use having a new tenant within 2 weeks. Nothing too much trouble even out of hours.

John · 9 October 2024

★★★★★ 5/5

Trustpilot

Amazing Help from Chelsea

Never thought I would put down a good review for a lettings agency but Chelsea was amazing in helping us find a new flat to rent! Right from the start, she was super knowledgeable, friendly, and really listened to what we wanted.She was always quick to respond, gave us great advice, and made the whole process so much easier. We felt like she genuinely cared about finding the right fit for us.Would definitely recommend her!!

Angel · 5 August 2024

★★★★★ 5/5

Trustpilot

Just accepted an offer on our home

Just accepted an offer on our home, a very stress free experience from the valuation to the viewings ! Olivia was lovely and put us at east with the whole process. We were more than happy with the offer we accepted and so happy the couple who are buying it are as enthusiastic about it as we had been 24 years ago! It will be still be a much loved home. Thanks Olivia 😊

MARK · 21 August 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Ebony Robinson

Ebony Robinson has been so helpful, reliable, friendly and very professional over the years. She is my go to person when I have issues with tenants and apartments, as I manage the block on behalf of the freeholder and leaseholders. Between us we get things resolved quickly and efficiently. It is vital in our line of work to have that rapport between management companies and letting agents. She is a credit to your company.

Anita · 20 August 2024

★★★★★ 5/5

Trustpilot

Tom. Is. Great.

Tom worked tirelessly to get a leak fixed from the c***s upstairs who were incredibly evasive and unhelpful in fixing what became quite a dangerous problem in the end. He was super communicative about what was happening, he was super calm and understanding and I would recommend renting through Linley and Simpson precisely due to his dedication in fixing the problem for me. Despite it not being fixed quickly (not due to Toms efforts) he really fought on my behalf to have something done. Great asset to your team!Thanks Tom! Restored my faith in renting.

Katie · 3 May 2024

★★★★★ 5/5

Trustpilot

First time buyer

I can't thank Kieran enough for helping me as a first time buyer, from accommodating an out of hours initial viewing, to guiding me through the offer and acceptance stages, second viewing, and on completion day. He's personable, was available when I needed him (as were the rest of the Headingley office), was upfront and honest throughout the process and liaised extensively for me with the Seller.A seamless and trouble-free service from start to finish. I'd highly recommend working with Kieran and Linley & Simpson, and will more than likely use again in the future.

AH · 3 May 2024

★★★★★ 5/5

Trustpilot

Great experience when looking for a rental property

I was looking for a rented property in Beverley and had two viewings of different properties with Eleanor Barron from the Beverley Office. Ellie was great, very knowledgeable about each property, the landlords and the local area and made me feel at ease when considering which property to apply for. Ellie gave me the time I needed to look over each property and used her extensive knowledge to help me see myself living in each space. The renting market in Beverley is very competitive and Ellie took the time to give me some hints and tips about the rental market and how to make my application stand out. I'm so grateful for Ellie's help as I managed to have an application accepted for a wonderful property within two hours of undertaking the viewing. I am very impressed with Linley & Simpson Beverley and wholeheartedly recommend them.

Jon · 1 May 2024

★★★★★ 5/5

Trustpilot

Great experience for a first time solo renter

I liaised with Alex when booking my viewings who was extremely friendly, helpful and quick to respond. Chelsea showed me round 2 flats, she was so knowledgable about flat prices in the area which was really useful. I’ve never rented alone before so Chelsea’s insight was much appreciated. She has been really efficient and friendly throughout and made my flat hunting experience completely stress free. Ellie was quick to send the relevant documents to apply for my flat, her instructions were informative and it made the whole process so easy. Thank you so much to Chelsea, Ellie and the rest of the team, I can’t wait to move into my new flat!

Amy · 26 April 2024

★★★★★ 5/5

Trustpilot

Property Sale

I now live in Ireland and needed to find an estate agent to sell a property in York that could be done remotely.I can highly recommend Linley & Simpson, I was appointed with an agent, Cal Siswick, who was with me every step of the way.A valuation was promptly completed at the expected selling price and photos were taken for marketing, all sent to me for approval. I was informed when the property would be marketed and during the first week I was informed that the property had been sold for the asking price.I just sent the keys over and Cal was able to arrange everything, boiler serviced and a gas certificate issued, viewings, helped me appoint a solictor and all the other stuff, whilst providing a constant update.All I needed to do was make a quick call or send an email and I received an immediate response.I have used other estate agents in York previously, none of whom provided such a high level of service.Fantastic Job, very satisfied.

Chris · 26 April 2024

★★★★★ 5/5

Trustpilot

RESOLVED - Unprofessional, false promises etc.

EDIT - I contacted the branch manager Kelly Boot who resolved my issue quickly and efficiently. She was very helpful and polite, offering sincere apologies and solutions.This has restored my faith in Linley & Simpson and made me a happy tenant. Previous Review - I've been trying to resolve numerous issues in my rented flat since I moved in at the end of 2023. Regarding, lack of advertised furniture, regularly breaking poor quality furniture, issues with lack of hot water or heating for weeks on end during winter months, blinds which are un-openable. Most of which has been ignored, brushed under the rug or lied about.Customer service from the Sheffield branch is awful. The lettings manager Emily is very rude and unprofessional, leaving months without response to important issues. Customer Service Advisors such as Megan are lovely, however still regularly provide false information and false promises that they're unable to stick to.I moved in to half of the furniture in the advert being missing, (a TV, TV stand, coffee table and sofas) I reported this straight away and they sent a poor quality sofa which arms caved in, they have now replaced twice with the same poor quality sofa and this same damage has happened to each one. At this stage they are refusing to help and attempting to blame me for 'malicious damage' - make it make sense.I'm paying a lot to live in this flat and they have no empathy whatsoever. Very very disappointed in this brand and would not recommend. Even student housing have more care.

Callum · 24 April 2024

★★★★★ 5/5

Trustpilot

Great initial chat and follow-up

I had a great initial visit to Linley & Simpson where I spoke to Gabby. I was given adequate time to explain my housing needs, was talked through the available properties and left the building with three viewings arranged. This was the most successful initial visit I’ve ever had with an estate agent and I was really impressed with Gabby’s professionalism, enthusiasm and focus on getting the job done.

B · 28 October 2024

★★★★★ 5/5

Trustpilot

Amazing!

I had a great and simple experience with Linley & Simpson, myself and my partner was looking for our first home together. Richard Southcoat was there to meet me at the property, he was very friendly and welcoming, (could not ask for a better person to help me through the application process) he was very quick to respond to my emails and very helpful too. I then was put in touch with Jasmine Megaw who helped me through the reference process to which she was also very responsive and friendly. All in all, very good experience with Linley and Simpson. Would definitely use them again. All the best,Ryan Ralph

Ryan · 23 April 2024

★★★★★ 5/5

Trustpilot

A company can only be as good as the…

A company can only be as good as the staff it employees. I have had 5 star service from Kate Ward. She also always dealt with any issues quickly. I'm sure some questions/worries I may have are not really her department, however she reply to my emails quickly and everything is sorted. Even passing me to a different member of staff when required.L & S look after my rented property. Any problems are sorted quickly and professionally. Renting is quite new to me and L & S have made it very easy.

Mags · 23 April 2024

★★★★★ 5/5

Trustpilot

GOLDEN FISH HAS NO HIDING PLACE

You; Maja and Maria are wonderful in handling different problems that raise it's ugly head. You were always there for me, accommodating and playing out your understanding patiently with me. Thank you. When I praise you for your excellent service, it is done with sincerity, giving the tests passed over time.Challenges are part of life journey Giving solution to problems as they arise satisfactorily is wonderful and fulfilling. Crowning efforts with positivity. Linley and Simpson- York, you have the eye for quality, picking out the best to form your team which makes you unique. MY HUMBLE SUGGESTION IS THAT TREASURES FOUND SHOULD BE JEALOUSLY GUARDED. My encounter with your company and team has been pleasant and fulfilling. It has always been a win win situation for all concerned.I will always choose your company and team if need be. Keep the flag flying Maja and Maria. GIVING YOU FIVE STAR IS WELL DESERVED.Thanks again.

Angela · 22 April 2024

★★★★★ 5/5

Trustpilot

I would like to extend my sincere…

I would like to extend my sincere thanks to Wendy from Linley and Simpson for her invaluable guidance and assistance over the past year. Wendy has been instrumental in providing exceptional support throughout my tenancy. Her professionalism and dedication have made a significant difference in ensuring a smooth and positive renting experience. Wendy's prompt and helpful responses to any inquiries or issues have been greatly appreciated. I highly recommend Wendy and Linley and Simpson to anyone seeking reliable and attentive property management services. Thank you, Wendy, for your outstanding support and commitment.

Binil · 16 April 2024

★★★★★ 5/5

Trustpilot

Ellie/Alex - extremely helpful and professional

Ellie and Alex have been extremely helpful in helping me find a place to rent. Alex took down all my details and supported me and advised the areas that might be right for me. I was looking to move to the Leeds area and their knowledge of the area and local areas meant they knew exactly where I would ne best suited. I really felt listened to with my requirements. Their communication was great and I felt supported every step of the way. Ellie was very professional during the house viewing and showed me round and made me feel at ease and I could ask any questions. I found a place to stay really quickly and I'm grateful to Ellie and Alex for their help and support.

Lou · 12 April 2024