Trusted Agent profile · Harrogate

Linley and Simpson Harrogate reviews

4.6

★★★★★ Excellent

2,745 reviews across 2 platforms

12 Albert Street, Harrogate, HG1 1JT

Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.

Google logo

4.5 / 5

221

Reviews on Google

This office

Trustpilot logo

2,524

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Harrogate office, from every platform, shown as written. First names only.

5/5

Trustpilot

Proactive and surprisingly efficient

I’ve recently used Linley and Simpson - Leeds City Center for my apartment search and was pleasantly surprised with their professionalism. Amina proactively reacted to my preferences and demonstrated genuine interest in finding the perfect flat for me and my partner. I liked her attention to detail and personalized approach. She was incredibly prompt in addressing my inquiries and making the entire process efficient and convenient. On the admin side, Sebastian very quickly provided me with all necessary documentation and information. Happy so far with the agency, so hopefully they’ll maintain the standard throughout my tenancy.

Natalia · 4 March 2024

Agent replied · 15 June 2024

Thank you Natalia, I hope you are well. Thank you so much for your thoughtful review. I am glad me and Sebastian were able to make the letting experience enjoyable for you. I hope everything goes well with your move in. Feel free to get in touch if we can help with anything else.

5/5

Trustpilot

Request for Repairs

I encountered an issue in my new property, which I recently moved into. I emailed Kelly Boot about the problem, and she included Corey Costello in the conversation. Both of them acted quickly, and I had an engineer visit the very next day to resolve the issue. I am very pleased with the service from Linley & Simpson and would rate Kelly and Corey 5 out of 5.

Arun · 7 October 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave us a detailed review. We appreciate that repairs and maintenance happen and we will always endeavour to repair them in a timely manner, thanks again!

5/5

Trustpilot

Splendid folks at Headingley branch

Everyone at the Headingley branch was splendid. Our principal contract Kieran is easy to work with, friendly and professional.

Ninety · 22 October 2024

Agent replied · 22 November 2024

Thank you very much for your review. We wish you the best of luck in the future! Team Headingley!

5/5

Trustpilot

Great Customer Service

Brad was very speedy and helpful in navigating the anxieties and concerns about looking for a new flat, he was very kind and helpful with everything.

Gabby · 27 June 2024

Agent replied · 22 November 2024

Thanks for your review Gabriele, It makes me very happy to know that I was able to ease your anxieties surrounding your search. I am positive that your viewing will run just as smoothly, good luck!

5/5

Trustpilot

all the staff were excellant

all the staff were excellant. they were both professional & helpful during a stressful time after loosing my wife earlier in the year. Big thank you to Hannah & Tara Best Regards Tom callaghan

Tom · 19 January 2024

Agent replied · 15 June 2024

Thank you so much for your lovely review, it’s really appreciated. We hope you are happy in your new home.

5/5

Trustpilot

House viewing with Lydia

Lydia was very helpful and gracious in conducting my house viewing : ) I felt heard, well informed and I came away feeling happy!

Emily · 31 July 2024

Agent replied · 22 October 2024

Thank you for your lovely review, Emily. It was a pleasure helping you, and I’m so glad we were able to find the right property for you!

4/5

Trustpilot

Amina is an excellent agent

Amina is an excellent agent. Friendly, thoughtful and hands on. She also helped dealing with goodlord, which is a company that makes the process drag for ages. So, thank you Amina!

Frank · 22 March 2024

Agent replied · 15 June 2024

Thank you for your kind review of Amina!

5/5

Trustpilot

L&S Simply the Best Letting Agent

Linley & Simpson exceeds expectations! Their team combines professionalism with a warm and friendly approach. Their use of latest software ensures a seamless and stress-free experience. Overall, they're outstanding, and I confidently endorse them to anyone in need of a top-notch letting agent! Gabrielle, the letting consultant in Wakefield, provided exemplary assistance from our first inquiry to the key handover. She was exceptionally friendly and professional, ensuring clear and swift communication, with responses delivered at lightning speed.

Nishanth · 30 April 2024

Agent replied · 15 June 2024

Thank you so much for your kind words. I am so glad that we have made your move-in experience a positive one, as like you mentioned, it can be daunting finding a new home! We wish you all the best in your property.

5/5

Trustpilot

Natalie was lovely on the phone

Natalie was lovely on the phone, she dealt with our case as an urgent & sorted everything as soon as possible to the best of her abilities around what was best for us

Paige · 6 February 2024

Agent replied · 15 June 2024

We are so pleased Natalie managed to sort your repair out quickly and you were happy with the service!

5/5

Trustpilot

Positive viewing experience

The communication from Linley & Simpson - Sheffield, from the moment we requested a viewing was fantastic. I would like to mention Zak in particular as he conducted 2 viewings for us and was so helpful. He was knowledgeable, gave us lots of information and was able to answer all our questions thoroughly. His friendly, helpful manner made the viewings a pleasure and we really appreciated his call to let us know where it was best to park for one of the viewings.

Mrs · 26 February 2024

Agent replied · 15 June 2024

This is lovely to hear about your experience using the Sheffield office and how helpful Zak has been!

5/5

Trustpilot

Positive experience with Samuel Priestly

Samuel Priestly was very friendly and helpful. He showed me everywhere in the property and answered all my questions. Thank you, Sam.

AB · 30 August 2024

Agent replied · 22 October 2024

Appreciate taking the time to leave a review. I’m glad I could be so helpful.

5/5

Trustpilot

L&S: friendly & professional

Dealt with Megan & Morgan at L&S: both have been very attentative & informative with queries & a viewing regarding a property. Thank you both.

AD · 9 July 2024

Agent replied · 22 November 2024

It is amazing to hear that Megan and Morgan could help you with your property search, thank you for your kind words!

5/5

Trustpilot

The help I’ve been given by Mairi has…

The help I’ve been given by Mairi has been brilliant so efficient and polite guiding me through the process of moving house with a cheerful disposition

Stephen · 21 June 2024

Agent replied · 22 November 2024

It's wonderful to hear that Mairi has been so helpful and efficient in guiding you through the process of moving house! Having someone with a cheerful disposition can really make a difference during what can be a stressful time. It sounds like you've had a positive experience with her support. Best wishes with your move, and I'm glad Mairi has been there to assist you every step of the way!

5/5

Trustpilot

Linley & Simpson

Linley & Simpson - estate agent Sophia Clough was extremely helpful in showing the property and sent me the application form promptly to start the application.

Sandy · 19 June 2024

Agent replied · 22 November 2024

Thank you for your review, it was lovely meeting you!

4/5

Trustpilot

Everything was rather simple and easy

Everything was rather simple and easy, not got anything to complain about:) Tyla was the person who dealt with us and was very helpful and also always available of needed.

Charlie · 4 April 2024

Agent replied · 15 June 2024

I am pleased you had a smooth check out process Charlie, best of luck to you and Chloe in your new home!

5/5

Trustpilot

Top letting agents

My wife and I are landlords and have experienced varying standards of professionalism from letting agents in the past. We have recently switched agents to Linley and Simpson. They have been involved in repairing our properties, selecting tenants and dealing with difficult outside agencies such as local councils. Linley and Simpson have proved to be very professional. We receive regular and timely updates and all repairs and improvements are conducted to a high standard. I would recommend this agency to any landlord.

Trevor · 21 February 2024

Agent replied · 15 June 2024

Thank you for sharing your experience with us Trevor, we appreciate your kind words!

5/5

Trustpilot

Account/ Portal Query resolution

Prompt response to deal with account portal query. Jennifer Lowe was particularly helpful and quick to engage the portal team to resolve our issue.

PHB · 23 July 2024

Agent replied · 22 November 2024

I’m glad we got the issue resolved quickly!

5/5

Trustpilot

Great support all the way through

Really pleased with the whole process from applying to view all the way to signing tenancy Charlotte was always very helpful answering every question me and my partner put her way

BRANDON · 12 March 2024

Agent replied · 15 June 2024

Thank you Brandon! I really appreciate your feedback and look forward to handing over the keys to your new home very soon!

5/5

Trustpilot

Linley and Simpson have been so helpful…

Linley and Simpson have been so helpful from the start. Matt has been nothing but helpful with any support and queries we have

Hannah · 9 August 2024

Agent replied · 22 October 2024

Thank you so much for you review Hannah, great to hear you’ve been happy with our service!

5/5

Trustpilot

Samuel was amazing at our recent…

Samuel was amazing at our recent viewing, answering all our questions and helping out hugely with how to apply

Harvey · 12 October 2024

Agent replied · 22 November 2024

Thank you for your kind words! We’re delighted to hear that Samuel provided such excellent support during your viewing. It’s great to know he was able to answer all your questions and assist you with the application process. If you need any further assistance or have more questions, feel free to reach out. We’re here to help!

5/5

Trustpilot

Outstanding customer service by Eleanor Harker

Linley and Simpson’s customers service experience was really great especially staff named Eleanor Harker, who was very helpful and punctual with her excellent customer service. Within a month, I got my new residence ready and Eleanor helped me a lot even in her out of duty hours which made me to rank her and Linley and Simpson in the 1st place for her customer excellence.

Abdul · 11 November 2024

Agent replied · 22 November 2024

Thank you for the feedback! I’m glad I could help make the process smoother for you!, Eleanor

5/5

Google

The lovely agent Mr Mark Clayton went the extra mile to help me view the property and explain everything about it. He was extremely polite and kind and an amazing professional. Linley & Simpson Harrogate - guys you have a gem there.

Mohammed · 15 June 2023

Agent replied · 14 June 2024

Good Morning Mohammed It was so wonderful to meet you yesterday and show you the property. I understand it was a little small but I will inform the office of your requirements and hopefully we will be able to find to a suitable property. Thanks for your kind words Kind regards Mark

5/5

Trustpilot

Kelly manages my account

Kelly manages my account and does an incredible job for me. As an investor and portfolio holder she seems to be available to me 24hrs a day and seven days a week. 😂 My properties are always let and she is always striving to maximise my profit and keep my tenants 100% happy. The rest of the team also offer friendly and efficient support. My business is staying for a very long time 👍🏻

Robert · 14 June 2024

Agent replied · 22 November 2024

It’s been a pleasure, thank you Robert!

5/5

Trustpilot

Agent was very helpful despite the…

Spencer was very helpful despite the short time frame and also ensured the condition of the house is at its best👍, overall service was top notch

Victoria · 14 June 2024

Agent replied · 22 November 2024

Hi Victoria,Thanks for the really positive feedback as I know the search became quite stressful towards the end with your tenancy end fast approaching.I’m glad we had the one flat that will be really suitable for you and your family and I hope you enjoy living there.Good luck with your move and the new apartment.ThanksSpencer

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