Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessionally done
The inspection went through smoothly and Tyla was able to clearly accommodate and explain all my inquiries. She's very professional and was able to address my concerns.
Thank you for your lovely words Jade. It was a pleasure to meet you, I am very pleased you are happy with our service. Kind regards,Tyla
5/5
TrustpilotUnder Promised, Over Delivered!
L&S came recommended to me and they most certainly haven't let me down!Within just 5 days of appointing them through the Holmfirth office, they had 4 viewings with 2 of those expressing serious offers. They had carried out suitability checks of the 2 offers and recommended one.We accepted that and within 3 weeks we have a new tenant!!The professionalism of those i dealt with (Simon, Lisa and Nicola) was a delight and their enthusiasm shone through. Thank you L&S, you've been brilliant!
Hi Nick,Thank you for your kind words and feedback. It’s been a pleasure working with you and finding a tenant for your property. Best regards,Simon and the Holmfirth team.
5/5
TrustpilotLinkey and simpson and their…
Linkey and simpson and their accompanied viewer Mark were superb . We are viewinf a few properTies and will apply for one of them . Thanks Mark
Congratulations on your wedding and very good luck with your application. The second property was very nice and a good location for your work!
5/5
TrustpilotI had a maintenance issue and one of the property managers...
I had a maintenance issue and one of the property managers, Dannilee, was very re-assuring and supportive from start to finish. He was very quick to respond to my queries and escalated/followed-up with any ongoing or pending replies. It took three weeks to resolve the maintenance issue which took longer than anticipated, but I can't really fault this on L&S as I felt confident they were doing what they could from their side.
Thank you for the review, it has been a pleasure helping you out.
5/5
TrustpilotExcellent experience
Excellent experience, and Aiden who showed us around the Property was really friendly and helpful.He answered all our questions and took time not to rush us.Great job, thank you!
Thank you for the kind words Caylee, I’m glad you are satisfied with our service. - Aiden
5/5
TrustpilotTop Notch
Kelly is always, accurate with her information and very responsive to emails, calls and messages which makes dealing with her so straight forward. She is super friendly and has a wealth of knowledge.
We are really glad you had a ‘top notch’ service from Kelly and the team!
5/5
TrustpilotLinley and Simpson are very professional and efficient
We always find Linley and Simpson very professional with our management. Charlotte has been very helpful and efficient as always. Many thanks.
Thank you for taking the time to leave me a review. I’m always happy to help so don’t hesitate to get in touch!
5/5
TrustpilotQuick and professional process
Quick and professional process. Lea Brear was very prompt in replying to emails and ensuring a smooth process. Would recommend and use again :)
Thank you very much for your excellent review, Charlie! Your feedback is very valuable to us. Enjoy your new home! Lea
5/5
TrustpilotThanks to Natalie & Emily
Thanks to Natalie and Emily for looking after our apartment for 10+ years. Fantastic service for ‘hands off’ landlords. You are both a credit to Linley & Simpson!
All part of the service Pauline but lovely you took the time to leave a review!
1/5
Trustpilotabsolutley shocking to deal with when…
absolutley shocking to deal with when you have a problem they do not get back to you i lived in mould and damp they were going to leave me 3 months in that state after i had been hospitalised through the mould the house was filthy when i moved in the letting agents had to bring me cleaning supplies befor i could move in there was rubbish in the flooded cellar which they never removed and tried to charge me when i left the garden was a state and i had it all cleared i redecorated the house and they then instructed reposit to claim nearly 1000 pounds from my account which left me seriosly overdrawn and significent mental health
Hello SarahHaving looked further into your review, we cannot see on our system, any reports of mould at the property. When you vacated the property and the inspection was carried out, we made attempts to contact you to discuss the condition. As there was no response, Reposit deducted funds from your account in in line with the terms of the agreement that you signed. I am aware that the branch have spoken with you since your review, Reposit have waived their fee and the reopened the case to allow you to dispute the costs.
5/5
TrustpilotA pleasant viewing experience
Aiden was very friendly and informative showing me around the property. He was able to answer all of my questions and made me feel very comfortable.
I’m glad I could be of service, hopefully everything goes well. - Aiden
5/5
TrustpilotA massive thank you to Charlotte H for…
A massive thank you to Charlotte H for making the process so easy and straight forward. You have been incredibly helpful and friendly and answered all of my questions. Thanks!
Thank you for that lovely feedback Rose and I hope you settle in quickly to your new home!
5/5
TrustpilotGood experience
I had viewing with Emmie.Stephensonshe was very polite and good communication and good understanding about the flats.
Thankyou for your kind words, always happy to help!
5/5
TrustpilotSuper helpful staff
Super helpful staff, very friendly. Couldn’t thank them enough for speedy responses and helpfulness with my application. Thank you Nicola, Susan and Simon.
Thank you Ronan, it’s been a pleasure to help you secure your new home. We look forward to continuing to work with you. Kind regards, Nicola, Simon & Sue
5/5
TrustpilotSam was great during the flat…
Sam was great during the flat viewing, professional, knowledgeable, and friendly. He answered all my questions and explained the process thoroughly. Highly recommend him!
Thank you very much for the kind works, I’m glad we could provide such a positive experience.
5/5
TrustpilotVery professional and thorough
Will Stipetic is always very professional and thorough and are without doubt the best agents I deal with. I would highly recommend Linley & Simpson.
Many thanks for your positive review, we look forward to continuing our professional services with yourselves!
5/5
TrustpilotVery accessible and approachable
Zak and Kelly were amazing to work with, very informative and approachable. Having worked with multiple companies like this, they were by far the most customer friendly!
It’s been a pleasure to help rent your property out, thank you for choosing Linley and Simpson!
5/5
TrustpilotTom saved me the expense of a contractor when my tenant reported yet more 'damage'.
My latest Sheffield tenant has been quick to find fault with things, resulting in a lot of costs for myself. The latest was a 'damaged window lock'. I queried with Tom Blacksell how the lock could have become 'damaged'. He made enquiries with the tenant and found that all that was required was some WD40 for lubrication - not damage at all! So - well done to Tom for enabling the problem to be fixed quickly and efficiently and saving on the call-out charges of a contractor.
This is amazing Rosemary, we are so pleased Tom managed to resolve this issue with no costs involved.
5/5
TrustpilotFirst time landlords.
We have rented out a property with Lindley & Simpson, Wakefield Branch with Fiona and Emilia being out main points of contact and they have been brilliant. Giving us all the information, guiding us through the process and keeping us well informed of progress on viewings next steps etc. Would recommend them and their service. The service received was what made us change to a fully managed service with L&S as it gave us confidence in their approach.
Hi Chantal, thank you for leaving us such a kind review! We are glad to know you had such a pleasant experience working with us as we did you! Working with you has been a pleasure, all the best, Emilia and Fiona
5/5
TrustpilotExcellent Experience
A helpful and responsive company, who handled all my queries very well. I dealt with Zak and Kelli who are both a credit to their team. Would happily use L&S again.
What a lovely review of our dream team Kelly and Zak in Sheffield!
5/5
Trustpilotproperty inspection
Kirk came by today for the property inspection. He was very professional, helpful, and kind. Many thanks Kirk!
Thank you for letting us know that Kirk was helpful and professional, we appreciate it!
5/5
TrustpilotFriendly and compassionate
We and my friend met up with Spencer Williamson and he was great at showing us the 4 properties we went to. He kept it clear cut and honest and was great at showing us around and answered all the questions we had really well. Nothing bad to say, we had informative viewings and in the end got our hands on a great apartment thanks to him.
Thank you for sharing your experience! We're thrilled to hear that Spencer provided clear, honest guidance and made your viewings informative and enjoyable. It’s wonderful that his insights helped you and your friend find the perfect apartment. If you have any questions as you settle in or need further assistance, Spencer and the team are here to help. Congratulations on your new place!
5/5
TrustpilotMy experience has been great the the…
My experience has been great the the staff are really helpful. Sharon was brilliant on my viewing really helpful 👍
Thank you for leaving such a lovely review, it was pleasure to meet you and to help.
5/5
TrustpilotElla was great at getting back to me…
Ella was great at getting back to me very quickly with any questions we had about moving my grandma into a rental property. Thank you
Thank you so much for your review, Natalie! I hope your Grandma settles nicely in her new home!, Ella
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