Trusted Agent profile · Harrogate
★★★★★
2,745 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,745 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience
Ben was helpful, friendly and told me everything I needed to know about the property. I’ve appreciated the professionalism of Lindley and Simpson throughout the process.
Hi Josie, Thank you for your kind feedback!
1/5
TrustpilotExtremely Disappointing Experience
My experience with Linley and Simpson has been nothing short of a nightmare. I received the keys to the property last week, and what initially seemed okay turned into a series of shocking discoveries upon closer inspection. It's evident that the agency did nothing to prepare the property after the previous tenant left.The carpets were filled with dust and dirt, some even partially removed from the floor. The toilet floors were in appalling condition, with no maintenance or silicone applied to prevent water leaks. In certain areas, the floors were damaged, adding to the overall dissatisfaction.Despite reaching out to the agency via email, in person, and sending them photographic evidence of the issues, there has been no response or solution provided. It's been a week, and the lack of action on their part is unacceptable.I am extremely disappointed with Linley Agency's negligence and lack of professionalism.
Hello TonyWe are sorry to read your review however, after studying your inventory, I cannot locate that you have noted these issues. The carpets, with the exception of the stairs carpet, were professionally cleaned prior to you moving in and the only reported issue we had was a battery in a thermostat, which has now been resolved. If you believe there are still outstanding issues that are not being addressed, could you please email us at feedback@linleyandsimpson.co.uk with further details.
5/5
TrustpilotGreat company amazing staff
Abi from Linney and Simpson was absolutely amazing (The girl should be cloned) We moved from Scotland and things didn’t go smoothly due to illness, but Abi and her colleagues John and Laura always kept me updated if Abi was not working. All brilliant staff members.
Thank you for your feedback, Abi and the rest of the team will love reading your kind words!
5/5
GoogleWe met Mark today at a property through linley and simpson the comany and mark were fantastic and really a great help we hole to apply for a property through them, mark was so useful in his knowlwdge of locations and the process thanks Mark
it was great to meet you today . I understand your requirements and will endeavour to find you a suitable property . Thanks for your kind words All the best Mark
5/5
TrustpilotA massive thank you to Amina
A massive thank you to Amina! She helped me to sort a rental property in record time and with zero stress - super friendly & helpful.
Thank you, Lauren, for your lovey review, I hope everything goes well with your move in!
5/5
TrustpilotHamaad was really professional and…
Hamaad was really professional and kind, he give me options and looking for an agent to help me in my search, definitely a great service
Hello Ricardo I am glad I was able to help, me look forward to helping you search for your new home!
5/5
TrustpilotMy experience with Linley and Simpson
I’ve dealt with Hayley and Rachel at Linley and Simpson for many years . They looked after my rental property and kept things running smoothly and efficiently . I highly reccomend them
Thank you for your review. It was a pleasure looking after the property for such a lovely client. We wish you well in your next venture!
5/5
TrustpilotGood to rent from
Renting a house with Linley and Simpson, always helpful if we have any issues, quick and easy to report any faults. Rachel is always helpful and responds to messages quickly.
'Hi Lynsey, thank you for the review. It is our pleasure and glad we can be of assistance!
5/5
TrustpilotHad my 6 month house inspection carried…
Had my 6 month house inspection carried out by Sally Bird. Sally is always very friendly and helpful, making sure that any issues are addressed very quickly.
Thank you Anita, it’s always a pleasure attending your property as it’s beautifully maintained!
5/5
TrustpilotSuper swift, totally seamless letting agents who’ve got your back!
My friend and I are thrilled to give a huge shoutout to the Linley & Simpson team and our new landlords for making our dream of living in Ilkley come true! It's a place we've always wanted to call home since our childhood, and now, it's happening! We never really thought we'd get this chance, but here we are, about to move into our dream home, and we couldn't be more excited.We were a bit unsure about our chances, but we wanted to show that we were serious and genuine. Thankfully, the team saw that in us, and we are so grateful for their belief in us. The whole process, from application to successful referencing, was smooth and impressively quick, though it felt like an eternity for us, haha!Whenever we had a question, the team was quick to respond, bringing clarity and refreshing promptness to every interaction, which was just what we needed. Having Linley & Simpson as our new go-to is just so great. We're just over the moon to start living our dream. A big thank you to the team for your incredible support and for recognising the genuine folks that we are.
Thank you for your feedback, we really do appreciate you taking the time to share your experience with us. We wish you well in your new home!
5/5
TrustpilotGreat Service
Kelly was great from start to finish , still allowed me to view the property even though I was running late , has answered all my questions and made the process stress free :)
This is lovely Lee, thank you for the review. We totally understand when traffic causes problems and will always accommodate when we can. We hope you enjoy your new home.
5/5
TrustpilotAppreciation for Amina Hussain and her service during our search for apartment
I wanted to express my heartfelt appreciation for the outstanding assistance Amina Hussain provided during my search for an apartment with Linley & Simpson city center. Her professionalism, unwavering commitment to customer support, and friendly demeanor have left an indelible mark on my experience.From our initial interaction, it was evident that Amina possess a keen understanding of client requirements. Her attention to detail, prompt communication, and willingness to explore multiple options set you apart as a dedicated professional. she explained me so many things which i was not aware as a first time tenant.Despite the initial viewings not meeting my specific needs, her perseverance led us to consider additional properties. Ultimately, we found the perfect fit, thanks to her guidance and expertise.Amina, your exceptional service not only streamlined the process but also made it enjoyable. I am grateful for your efforts, and I have already recommended your services to two friends who also secured properties through your assistance.Thank you for being an outstanding professional. I look forward to continuing our association and recommending your services to others in the future.
Thank you Chandan for your great review. I am glad that I was able to be helpful and was able to give you the support needed for you to get the right property. I hope everything goes well once you move in and feel free to get in touch if you have any questions.
1/5
TrustpilotChoose another letting agent
Unfortunately really poor service from each department that we’ve had to deal with over the years of renting with this letting agents that took over our previous one.Over time things have just become progressively worse to the point that we are now having to get the council involved to help us as the maintenance department have no interest in ensuring that the property is a safe and healthy environment to live in.Branch manager will only communicate via email or text message, couldn’t be more unprofessional over the last 4 years. Avoid.
Hello ElizaWe are really sorry to read this review, to help you with your situation, could you please email us at feedback@linleyandsimpson.co.uk with further details about your property and which branch manager you are making attempts to contact.Many thanksSalena WestCustomer Service Manager
5/5
TrustpilotApplication Experience - Lisa Halifax
Lisa Halifax was happy to answer any questions I had regarding the whole process and answered any questions i had about the flat
Thank you Euan for leaving me the review I’m pleased we have been able to secure the property for you!
5/5
TrustpilotGreat staff
Thank you to Tom and Natalie for always being professional in dealing with maintenance. As a contractor communication is key and both have always done their best to help run a smooth repair system.
We also agree, communication is key, thanks Joanne!
5/5
TrustpilotMaintenance request- broken toilet seat…
Maintenance request- broken toilet seat treated same day within a short period of time.
Thank you for your feedback. We’re pleased to hear that your maintenance request was dealt with promptly and that the issue with the toilet seat was resolved so quickly. Providing an efficient response to maintenance issues is very important to us, so we really appreciate you taking the time to share your experience.
5/5
TrustpilotProperty maintenance
The re-decoration and and other maintenance issues of my property were dealt with in a helpful manner by Matt Kendrick in L&S maintenance department. Thanks Matt for your assistance.
Thank you for your review Sara, it was a pleasure to arrange the works which resulted in the property being re-let quickly for you!
5/5
TrustpilotLuke Hutchison.
Luke Hutchison has been really helpful and deals with my queries promptly. He is a very approachable and pleasant person who I am certain will be a great asset to your company.
Linda thank you so much it has been a pleasure to help you and your daughter with the move!
5/5
TrustpilotOur First Rental Experience
First of all, It was amazing to receive the message for the viewing the property as soon as we applied from the Right move apps. Secondly as in the message, we meet Mr Harry of your company, where he help to tour the apartment being friendly and polite. He emailed us other procedures and even made appointments with the landlord where I could meet him personally and had a good conversation. So from viewing till the holding fee for confirmation Mr. Harry guide us well and clarified all doubt we had in regard with the property rental. Lastly, me and my family thank him for his professionalism and would love to work again in near future. Thank you.
Resham, it has been an absolute pleasure working with you, and I am thrilled we could find your family a home.
5/5
TrustpilotWe’ve used Linley and Simpson since…
We’ve used Linley and Simpson since their arrival in Sheffield. Jordan is my personal point of contact for our properties and is fantastic. Always available and very efficient in dealing with all our requests.
Jordan will be over the moon, we are also happy you have been happy with Jordan and the service you have received!
5/5
TrustpilotAmazing agency
Amazing agency, they have a very nice online platform.Amina was amazing!She showed us some properties and then found out what we were looking for, she showed us a flat that was fitting all our needs.
Thank you Fabrizio for your lovely review, I am glad I was able to find you a flat that you liked!
5/5
TrustpilotExcellent agent and very knowledgeable
Spencer was an excellent agent who gave lots of information and was very helpful. Super happy with the viewings they arranged based on my preferences!
Hi Lauren,Thanks for your comments and the really positive feedback.It was nice to be able to find the right apartment to go along with the next steps of what you're doing.Good luck with the internship and enjoy the apartment.ThanksSpencer
4/5
TrustpilotMonika Rebas
Monika Rebas was lovely and helpful and got my electric sorted for me quite quickly and efficiently.
Thank you for your kind review, I am glad we have given you a good experience- Maddie & Amy.
5/5
TrustpilotThe application process has been very…
The application process has been very easy and simple compared to other estate agents. Samuel Priestley was very friendly and helpful in the house viewing.
I appreciate your review! I hope we continue to satisfy your expectations. Thanks again, Jodie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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